Scanner not available

I own a Samsung SCX-4500 and for some strange reason, everytime I use Preview to scan, I keep getting Scanner Not Available. I did a check, the scanner is connected and identified in the system, somehow it is not working. I've even updated to the latest drivers available from Samsung but to no avail. I am not sure where the bug is since printing is OK, copying on the printer is ok but not scanning.
I am running Lion 10.7.3 on a Mac Pro 2008.

I had the same problem as you and found this thread with a fix https://discussions.apple.com/message/17609628#17609628

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Scanner not available, OR scan will not save to file

Hello, HP M1212nf, using HP Director/HP Scan 1.1, on an iMac running OS 10.6.8.
On the control panel, the Ready light is on, the Attention light is off, and the Toner light is blinking.
I try to scan a document, but get "the scanner is not available" message. USB connections are good...
Occasionally, it does scan successfully. But then when I try to save it as a file, all steps work beautifully -- PDF/JPEG/etc, name file, choose destination -- but the supposedly saved file is nowhere to be found. (Spotlight doesn't see it, and it's certainly not in the destination I chose.)
What's going on, and how do I fix it?!
Thanks in advance for help!
Ch.S.

> Maybe if you go for another walk to the mall and pick up another sack of potatoes, the printer will start working
> again, if you get a bag of carrots too, it might continue working.
I have enough potatoes and carrots, thanks... ;-)
Thanks ever so much for your perseverance in helping me with this!!!
> Try and print a hardware self test on the printer to find out if it is a hardware or software issue.
> Printing Information Pages.
The config pages print beautifully, although the toner light (yellow) is flashing.
> When you get this error message, are you still able to print?
> Is there any lights flashing on the printer before trying to scan?
The scanning problems (not being able to save to file, and sometimes, “scanner not available”) are not affecting printing. The print function works beautifully, even though the machine seems to think its toner level is low (flashing yellow light).
> Make sure the printer is connected directly to a wall outlet and the USB cable is connected directly to the
> computer.
> The USB cable shouldn't be longer then 6 feet. Do you have another USB cable to try?
Printer was connected through a power bar. I changed it, straight into wall socket.
I do have another USB cable, have replaced the one I was using with the other one.
Same problem persists: “save as PDF” refuses to work: the file seems to disappear, and Spotlight doesn’t find it anywhere.
The only work-around I have found is to choose “e-mail” instead— this puts the PDF into an e-mail, from where I can move it to where I need it. This solves the problem, sort of, but it’s a tedious long way around.
> Reset Printing System:
> Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking > the plus (+) symbol.
> 1. Click the Apple icon (  ), and then click System Preferences.
> 2. Click Print & Scan.
It’s called Print and Fax on mine.
> 3. Right-click (or Ctrl +click) in the left panel and then click Reset printing system.
> 4. Click OK to confirm the reset.
> 5. Type the correct Name and Password.
> 6.   Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected.
> Then add the printer from the same window.
> Click the + sign, select the printer from the list, click on the add button.
OK, all done. Closing SysPrefs and trying again.
Behaviour is largely the same. Two issues:
1- Now and then I get “scanner not available” message. Turning off the printer and quitting HP Director, then turning printer back on and restarting HP Director, usually gets past this “unavailable” issue— it scans successfully. Sometimes it takes more than one off/on quit/restart cycle to banish the “unavailable" message. This is not a faulty cable or connection issue. What the *$%^%# is it?!
2- scanned file won’t save— BUT here’s some progress: if I save under a different name, like “test”, there’s no problem. If I save under the name I want, which for the current page is “Arrival Va 1/2”, it disappears instead of saving. Could my problem be this simple: In the "save as file" dialogue box, I’m not allowed to use a symbol like “/“ as part of the file name?????
If that’s it, I can work around it, just saving the file and changing the name afterward.
I hate to think, after all this hair-pulling (and I don’t have that much to start with), it might be as simple as that!!
But it seems to be: saving as “Arrival Va 1/2” doesn't work, but saving as “Arrival Va 1 2” does.
Even if that’s it, I’d still much appreciate your thoughts on the “not available” messages...
Again, a million and a half thanks!!

HT204135 Downloaded Epson drivers V 2.15 for my Epson RX620 and "scanner not available" message appears

After downloading Epson drivers V 2.15 the message "scanner not available" still appears on my Epson RX620. Help?

Hello, Carolyn,
Thank you for your suggestion. Image Capture does not recognize the scanner.
I have tried reset and that did not work either.
Interestingly enough, I have Windows XP partitioned and the scanner functions perfectly. Just would be nice it I did not have to switch to XP every time I need to scan.
Thank you again for responding.
Richard Loomis

Canon MP510 scanner not available under 10.9, who can help?

Canon MP510 scanner not available under 10.9 since update, who can help?
Canon informed me that Apple does not support this device any more, apple informed to contact the manufacturer.....
Any ideas how to activate scan function again?
Printing is okay under 10.9 and under 10.8 scan+print was okay.

Canon has a scanner driver and the MP Navigator scanning application for the MP510 for OS X 10.8 so you could try installing them on your 10.9 Mac. I am not sure if either file is digitally signed, so Gatekeeper will block the installation. To install them, you can Control-click on the respective installer and select Open from the pop-up menu. You will then be given the option to install.
And for the record, Canon makes the drivers - not Apple, so it is Canon that is not supporting the MP510 on OS X 10.9.

"Scanner not Available" message

I have an All-in-One 7280, Mac running 10.7.4.The scanner suddenly doe not respond to the computer. I have:
restarted computer, printer/scanner/ network, reinstalled software. Device works fine in every other way; will scan and print, but not send to computer. Though using it with Preview has been a little 'fussy' in the past, it is not responding at all now. could this be new interference from a neighbor's new network? any suggestions?

Hi,
The Photosmart C7280 provided with Print, Fax and Scan drivers via Apple Software Update.
The provided software solution does not provide scanning from the front panel capabilities, which is the non-functional feature as much as I can figure from your notes (will scan and print, but not send to computer), otherwise please clarify.
Make sure to update the latest drivers by clicking the Apple icon and then click Software Update. Make sure to select any listed HP Update and try scanning using any of the methods below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01910186&lc=en&cc=us&dlc=en&product=3204785
For any problem, please clarify the exact error message or behavior you may see.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HT3669 I have an Epsom 1250 photo scanner that will not work with my new iMac. I get an error report indicating 'scanner ot available' and the indicator light on the scanner goes to red.

When I try to use the scanner I get error message 'scanner not available' and the scanner indicator goes red . I have contacted Epsom who advised me to run System update on my Mac several times which I havedone to no avail. The scanner is in working order as it works satifactorily with my 'Windows' laptop. The scanner is listed as being included in the driver updates but It would appear that the driver on my iMac supplied in any update is not suitable.
I am currently running OSX 10.8.4
What steps should I now persue to be able to use the scanner?
Alan.

Howdy Susiesdad,
I would suggest the troubleshooting steps from this article named Troubleshooting printer issues in OS X found here http://support.apple.com/kb/ts3147
Don't let the name throw you off, the troubleshooting is relevant for scanners as well.
Follow these steps until the issue is addressed:
Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
All the best,
Sterling

Scanner is not available

I have a HP J6413 all in one printer, attached to a macbook pro. It's worked fine for a long time now, but now when I try to scan, I get a message on my computer in preview which says "scanner not available" ... then preview crashes.
I have tried cleaning up my machine using disk utility etc ... but no change
Help please!

Hello houtbay,
Welcome to the HP Forums!
I understand you're receiving an error message stating scanner is not available using the Officejet J6413. I will do my best to assist you! First, I need to find out your operating system on your Macbook computer? Mac.
How is this printer connected? Wireless or USB?
Please verify this information and I will assist you further. Have a great night!
I worked on behalf of HP.

The scanner is not available while in use by another application?

i have canon lide 100..whn i scan..its shows mgs the scaner is not available while use in another aplication..plz help me

Hi carenson,
To isolate the issue you describe, please follow these instructions to put your computer in a Selective Startup:
1. Press the Windows key on the keyboard and then press R.
2. In the Open box of the Run window, type msconfig and and then click OK.
3. In the General tab of the System Configuration Utility window, click on the Selective Startup radio button.
4. Remove the check in the Load Startup Items box.
5. Click the Services tab.
6. At the bottom of the Services tab, click Hide all Microsoft Services box. The window will refresh.
7. Under Service column, uncheck each box that is left in this tab.
8. Click Apply and then Close.
9. Click Restart.
10. Proceed to use your scanner to see if the issue you described has been corrected.
11. After using your scanner, repeat steps 1 and 2, click Normal Startup and then restart your computer.
Are you able to use the scanner while in selective startup?
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

SOLVED! HP Officejet 6500A E710 will not stay connected to the network. scanner not connected

After 5 hours of live remote HP tech support, and 10 more hours of web searching, I am happy to say I have solved the wireless network connection issue with scanning and printing using the HP Officejet 6500A E710n-z. I notice that there are a lot of people with similar issues with no common, successful fix. Here is what worked for me.
Background Info:
Upgraded internet service from 9Mbps to 27Mbps...Provider brought out new Arris DG860 modem/router. Configured network and connected all clients (smart phones, PCs, Tablets, etc) successfully accept the printer. With this new router/modem the printer/scanner/fax would not connect to my PC at all (Windows 7 64-bit). The Officejet was always connected to the network, however, anytime I tried to print I would get an error "Unable to connect to the printer...", and when I made an attempt to scan.."Scanner not connected, make sure it is connected to the network..." blah blah blah.
Process:
After searching the web for solutions with no success, I finally made my first call to HP tech support. Tech tried numerous fixes: many network changes (channel, static IP, etc.), made changes to Windows system settings and registry, installed new software and drivers, ran the scan doctor, partial, semi, and full reset on the printer. He changed my wifi channel to 6 (or 11) from AUTO and whola. That seemed to fix the problem. After hanging up the phone 10 minutes later "No connection" errors again. Made a second call to HP Tech Support, and this new tech basically tried all the same fixes as the first tech. Worked again for 10-15 minutes then disconnected. Made third call to tech and this individual tried the same fixes as the previous two, but to no avail. He said he would have to direct me to a more Advanced Technician and would call back tomorrow. They called back the next day, and this new tech fixed the issue within 20 minutes.
Problem/Solution:
The fourth "more advanced" tech made one change in my network configuration settings. He changed my network mode from B/G/N to B/G and now the printer/scanner/fax stays connected and works like brand new. The only problem is that all my devices (including the Officejet) are 802.11N capable. Setting my network to the old B/G mixed mode slows my speed down just a bit. Using B/G/N mode or N, my download speed is 27 Mbps. On B/G mixed my speed is 25Mbps. Not too big of a deal, though. All the HP Support Techs were very nice and helpfull. They refunded my $25 Tech fee [fee charged when product is out of warranty] because the problem is not "technically" solved, even though it does work. Conclusio: This seems to be an issue with my the modem/router provided by my ISP. Could also be that it is an older Officejet and need to upgrade. To Fix Follow the Steps Below:
Step 1: Find your default gateway IP...usuall 192.168.0.1 or 192.168.1.1 or similar. Type this IP into your web address bar and hit enter.
Step 2: Enter the username and password. This is normally set at factory default --> username: admin ....passowrd: password .... or .... admin
Step 3: Go to the "Wireless Setup" tab and under the "Advanced Options" and "Wireless Network Settings" change the "Wireless Mode" to "B/G mixed".
Step 4: Click "Apply" then close the browser.
You may, or may not, lose your wifi connection for a short period while the new settings are applied and you may, or may not, have to power cycle your modem/router. That's it. Worked for me and I hope it works for you too. If you have any questions or comments please feel free to post.

OK, that all sounds right. Here are a few more router config ideas:
1. Make sure that 802.11g mode is available, along with others is OK, but 'g' must be present.
2. Change the channel to 11.
3. Use WPA or WPA/WPA2 encryption, not WPA2 only.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Just upgraded to 8.1.2 and Brother scanner not recognized

I've been using Acrobat Pro v. 6.0.6 with the Brother scanner just fine... update to 8.1.2 and it is not available to select as an Input Device from the Acrobat Scan window. I went back to try the previous version of Acrobat ( I still have v. 6 on my machine) and it still sees the Brother scanner as it has all along.
I'm on an Intel iMac running 10.4.10.
Let me know if you need any further info.
Thanks for any assistance,
Scott

It didn't for me. I have the Brother MFC 7820N with the latest driver which used to work fine with Acrobat 8.1.1 but now when I scan it just freezes after asking for the file to save to. I have to Force Quit Acrobat to get out of it.
Photoshop CS3 and other applications have no problems with the scanner.

Scan to pdf not available in Adobe Acrobat 7.0 Standard

Hi,
I have Adobe Acrobat 7.0 Standard installed on a PC with Windows XP Pro. The scan to PDF feature is not available anywhere in the program but should be as far as I am informed. Does anyone know what to do? Thanks.

Do you have a scanner attached? Does it work in standard graphics packages? Is it set up with a Twain interface? Then again, I have Pro and it may be a feature that is not in AA7 Std -- can't answer that one, but the following link gives a hint that you may need Pro: http://www.adobe.com/products/acrobat/pdfs/acro7_matrix.pdf

Does my macbook air have a built in virus scan? how can I access and use it? also any recommendations of what software if this is not avail ?

does my macbook air have a built in virus scan? how can I access and use it? also any recommendations of what software if this is not avail ?

Contrary to what Geeks on Hugs is telling you, Mac OS X does indeed have a basic malware scanner. It is not a feature that is directly accessible to the user, and works a bit differently than every other malware scanner out there. Gatekeeper, which has been mentioned here, is entirely separate, and provides a different method for helping to protect you against malware.
The anti-malware scanner in Mac OS X is called XProtect. When you download an application (or any other kind of executable code), it is automatically "quarantined," so that when you open it you're asked if you really want to do that. I'm sure you're very familiar with this aspect of Mac OS X if you have ever downloaded any apps from outside the App Store. What you don't know, though, is that each time you try to open a new app, that app is checked by XProtect. If it is identified as malware, you will not be allowed to open it, and will be warned that it's malware.
At this time, there is no known malware that can infect a properly up-to-date Mac. All current malware will be blocked by one or more methods.
For more information, see my Mac Malware Guide.
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com.)

My Canon MX310 Series Printer failed as the software "is currently not available from the Software Update Server"? What is the matter with Apple OSX Mountain Lion?

Mountain Lion stopped working with our Canon MX310 Printer? Why is the software not available from the Software Update Server?

The printer and ICA scanner driver is available from Apple. There is probably some other reason why you cannot get the drivers.
You can also get the drivers from Canon.
But reading your post it sounds like you were printing to the MX310 and recently it has stopped printing. Is this the case?

Time Machine Restore and now says Scanner not found - when trying to use

the printers.
Had a faulty harddrive -(per the apple store - this after replacing the screen and logic board...) - so they installed a new one - I restored from my time machine backup - and then went to use my HP 1315 Scanner. Didn't work - get error - scanner not found - even though I can print to the device.
So - I uninstalled and reinstalled the printer in the system preferences - but get same error - so instead I uninstalled all the HP apps and reinstalled them (a pain because HP doesn't make 10.5 software yet).
Still same issue - Scanner not found.
I was using this same scanner prior to the hard drive freeze. HP posts a notice that if you really want the hp software to work you should downgrade to Tiger, install, then reupgrade - but that seems like a lot of hassle to get a scanner to work.
Does anyone have another suggestion?

Thanks Barry -
I wish Profile allowed to list all of my computers and all of My OS systems - but it doesn't - so I'm forced to post each and every time whatever OS is causing whatever issue I'm having.
I have deleted and reinstalled several times to no avail. I do get an error on install that the HPIOX cannot launch...
I am a bit frustrated - this is the 5'th device an Apple upgrade has cost me...
All my belkin devices for my iphone don't work with the new iphone (they altered a pin configuration for the power)
The 1,000 upgraded car kit for Mercedes that I bought just a month ago -- worked great with Iphone 2g - doesn't charge the 3g
Leopard has killed my scanning capabilities...
It wouldn't be such a hard pill to swallow except I keep seeing that ad where the japanese girl comes by and the Mac guy starts talking japanese and the tag line "it just works" -
No - in fact - it doesn't.
My camera only shares pictures with the mac - movies require a 3 way translation
My printer will print - but not scan
My Mercedes car kit will play music - but not charge
All of these things worked with Tiger and Iphone 2g - seems to me like either Apple is trying to force profitability of its partners by forcing consumers to constantly upgrade to new equipment - or - they just don't give a s_t ----

My xp desktop thinks i/tunes is on a network resource that is not available, stops it being removed or upgraded,help

unable to remove or download i/tunes from XP desktop, the feture you are trying to remove is on a network resource that is not available plus my computer thinks the i/phone is a scanner or camera. can anyone tell me how to delete i/tunes so i can re-install ?

This problem can usually be fixed with the Microsft Installer cleanup utility.
Unfortunately the Microsoft Installer Cleanup utility has been withdrawn by Microsoft because of compatibility issues with Microsoft Office so you will need to find a copy elsewhere – the installer is msicuu2.exe. You need version 3.
Google msicuu2.exe download
mydigitallife or MajorGeeks in the above search have a copy of version 3
Check for malware before installing it.
Download a fresh copy of iTunes
http://www.apple.com/itunes/download/
Save the file on your PC.
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista/Windows 7
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
If you get permission denied error, Try Run as Administrator – an option if you right click on the program.
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did *not* uninstall, look out for entries that start All Users that are blank entries or have numeric entries that look like version numbers
restart your PC and try installing iTunes

Scanner not available

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