Scanning suddenly stopped working

I've been scanning for years, but as of yesterday, all I get is "The scan cannot be performed because another program or computer is using the netwokred HP image device. Try again later". I last performed a scan on 11 July. Today is the 26th of July. My configuration is that my computer is connected to a wireless bridge, that connects to a wireless router, which connectes to the wirelss HP OfficeJet Proj L7780. I've rebooted the printer, the router, the bridge, and the computer numerous times in the last two days to no relief of this problem. I've reinstalled the drivers 3 time now. I also checked the firewall. Could find no changes. I did add a new rule to allow UDP and TCP traffic to and the printer. Though I think it's a bit redundant. However, during the installation it indicates possible firewall issues with two TCP Ports. These ports show in the firewall to be enabled... actually all are enabled for the HP drivers that I see, and for the OfficeJet IP address that I added in trying to address this issue. I ran HP Print and Scan Docter 4.7 and it gets as far as the Driver Check. It indicates a driver error and that the tool was unable to resolve the problem. I do have another computer which also connects to the router and from there wireless to the OfficeJet Pro 7780. It can scan fine. No problems. However, I should not have to go to that machine to perform scans and then transfer the scan results to my computer. This leads me to believe that the issue is not with the OfficeJet Pro 7780 or the router. Despite the ports being open, devices being rebooted, and software being installed, I am no longer able to scan from my computer. Is it a matter of time before the other computer stops being able to scan? Any assistance is much appreciated. Bry

Hello @SBHyde ,
Welcome to the HP forums.
I understand that you are having a problem with the HP Scan and Capture app.
I would like to help.
When you said that you uninstalled and re-installed the software, did you mean the printers software or the app?
If you uninstalled the printer try uninstalling the app.
Aardvark1
I work on behalf of HP
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I think it might be best for you to call us so we can discuss what options are available to you. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

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This question was solved.
View Solution.

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like you are facing difficulties to resolve Touchpad Issues with your Notebook
We will surely assist you with this
Steps to drain the Static charge and loading default BIOS settings to resolve the issue
Step 01. Turn OFF the Notebook
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Although I am an HP employee, I am speaking for myself and not for HP

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