Scanning using C410a and iMac Yosemite 10.10 OS

I am unable to scan more than a single page. I have tried the Mac scanning software as well as two HP methods - connecting to the printer's webpage and double clicking the printer icon. I am able to scan a single page, but have some difficulty saving the image. I am cannot find a way to scan a multi page document - there appears to be no multi page prompt or option. Anyone have any thoughts?

Hello @doughboy914,
Welcome to the HP Support Forums!
I understand that you're experiencing issues when attempting to scan from your HP Photosmart Premium Fax e-All-in-One C410a Printer to your Mac OS X 10.10 computer. I would like to assist you today with resolving this issue. Now, due to the age of your printer HP does not have a downloadable Full Feature Software and Driver available for this model of printer on the Mac OS X 10.10 computer. Therefore, you are relying solely on an Apple Update driver in order to use the functions of your machine. Because you are only able to scan single page documents only there is a chance that the Apple Update driver failed to load successfully for your machine. To correct any software or driver conflicts that may be occuring, can I please have you follow the steps below.
Step 1: Uninstall Printer:
It is important for troubleshooting purposes that we remove any existing instances of your printer from your computer so we have a nice clean slate to work with. Please click here to access the proper steps on how to remove your device. Once the support page opens please select the dropdown for 'Mac OS X v10.6, OS X v10.7, OS X v10.8, and OS X v10.9' as the steps are the same for your Mac OS X 10.10 computer. Next, please follow the steps under Method one, and Method two to reset your print system and uninstall your device. Once your HP Photosmart has been successfully removed please proceed to the next step.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Manually Load Driver:
Please click here to manually download and install the HP Printer Drivers v3.0 package for your Apple computer. Once the driver package has been downloaded, follow any onscreen instructions to install the package.
Once the driver package has been loaded successfully, please proceed to the next step.
Step 4: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 5: Add the Printer:
1. Click the Apple menu, and then click System Preferences.
2. Click Print & Scan, and then check if the name of your printer displays in the Printers list.
3. If your printer is already listed, remove and re-add the printer to confirm communication with the Mac. Click the name of your printer, click the minus sign (), and then delete the printer
4. Click the plus sign (), click Add Printer or Scanner, click the name of your printer
5. Click the Use or Print Using box, and then select the name of your printer in the pop-up menu. Ensure that you have the HP Photosmart driver selected and not the AirPrint.
6. Click Add to add the printer to the list.
- Source
Now that your printer is installed, please test printing and scanning to confirm that everything is now functioning properly. For instructions on the three supported methods of scanning in Mac OS X 10.10 please click here. Once the support document opens please follow the steps under 'Step 3: Scan the Document of Photo' and then choose the method you want to scan through.
Please respond to this post with the result of your troubleshooting. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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