Unable to scan using scan software

After upgrading the operating system on my Mac to 10.7.5 I find I cannot scan using the HP Scan software. The error message I am getting is "The scan cannot be performed because another program has control of the HP imaging device." I have followed the 3 steps recommended with no success. Also have run disk repair, etc. I can scan using "Preview" and/or "Imagine Capture" but I like the functionality of the HP Scan. The software version on the HP Scan is 2.1.4 and I fear that it it outdated (as is the printer). Is there a solution, of would I be better off just getting a new printer?

Hi phauske,
I note that you are not able to scan using the printer SW on MAC 10.7
You are not able to scan using HP Scan because there is no full feature SW availbe for this printer model in 10.7
Hence please download a generic drivers by clicking the below link
http://support.apple.com/kb/dl907
Once downloaded please install and then try to scan and check for the issue
If you liked the reply and issue is resolved please click on KUDOS
I am an HP employee

Similar Messages

Unable to Scan Barcode using SAPLPD printout but working using PDF

Hi,
I'm trying to print from print preview going to Text and clicking Print which allows me to print output using SAPLPD and also generates spool.
For print output through SAPLPD i cannot scan the barcode.
But where as when i run the program RSTXPDFT4 and give the spool number and download the output in PDF format. Now when i take a print out of PDF format i can scan the barcode.
Note: The only difference in these is for PDF the barcode is printing as say "balck white black white black" but the print through SAPLPD the barcode is printing as say "white black white black white" i mean to say i place of black line its prints white life.
Please let me know did any one have faced the same problem.
Regards,
Sudheer.

Hi @MTilney,
Welcome to the HP Forums!
I noticed that you are unable to scan using the feeder on your HP Envy 5300 printer. I am happy to look into this scanning issue for you!
The reason to change from the flatbed to the feeder is greyed out, is due to the mechanical function of the printer. This printer does not have a feeder to scan multiple pages at once, only a flatbed scanner.
According to this guide, Scanning with the Full Feature HP Software in OS X v10.10 Yosemite, select Scanning a multi-page original into a single file, follow the instructions for scanner glass. If your printer does not have an ADF and you are scanning a multi-page document, you will need to load each page on the scanner glass one at a time to scan the document.
To scan with without HP software, please see this guide, Scanning in OS X v10.10 Yosemite Without HP Software.
Hope this clears things up for you, and have a nice day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Unable to scan using feeder on Envy 5300

I am trying to scan multiple pages using the feeder but when using the HP Scan Utility the option to changer from 'Flatbed' source is greyed out and can't be changed.
Any advice on how to change this or use an alterative scan method to scan a multi-page document to PDF using the feeder?
Thanks

Hi @MTilney,
Welcome to the HP Forums!
I noticed that you are unable to scan using the feeder on your HP Envy 5300 printer. I am happy to look into this scanning issue for you!
The reason to change from the flatbed to the feeder is greyed out, is due to the mechanical function of the printer. This printer does not have a feeder to scan multiple pages at once, only a flatbed scanner.
According to this guide, Scanning with the Full Feature HP Software in OS X v10.10 Yosemite, select Scanning a multi-page original into a single file, follow the instructions for scanner glass. If your printer does not have an ADF and you are scanning a multi-page document, you will need to load each page on the scanner glass one at a time to scan the document.
To scan with without HP software, please see this guide, Scanning in OS X v10.10 Yosemite Without HP Software.
Hope this clears things up for you, and have a nice day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

4S ios updated to 7 is giving me problems for using wifi Thus it is difficult for me to use internet. The wifi comes on for a while and goes off in a few minutes The phone is unable to scan networks available for use

4S ios updated to 7 is giving me problems for using wifi Thus it is difficult for me to use internet. The wifi comes ON for a while and goes off in a few minutes The phone is unable to scan networks available for use
Am having ipad2, ipad mini and iphone 4 with family of two persons. One hp laptop and a DELL professional computer also in operation
Myself an engineer for projects
Looks the company apple cannot grow if they do not support solving the problems of their existing customers
Ashok Dhingra
India

You are not addressing Apple here. If you have a problem, describe it and someone might be able to help. Just to be sure, the wi-fi on the phone will go off after the phone goes into sleep mode unless it is actively being used. This is a battery saving measure. If you are actively using the internet, and the phone is still awake, then the wi-fi should remain connected.
What troubleshooting steps have you tried.

I have lost my Silverfast scanning software since downloading Lion. Lion is proving a nightmare - particularly as I was originally told it would work with Silverfast. I also cannot use my Epson 2100 printer. Not a very pro ufgrade Apple. Anyone help?

Can not use Silverfast scanning technology or my Epson 2100 Colour Stylus printer since upgrading to Mac OS X Lion. I had been assured that Silverfast would work and had no idea the printer would become redundent! Not Good information from Apple!! Anyone out there help?

Hi, Peter;
The culprit is Silverfast.
The company went as far as telling owners and new customers back in March that their software would work with Lion ("buy Silverfast version 6.6 now, and get a free upgrade to Version 8 when it we release it in late August!"). Days after Lion came out, the German software maker issued a statement that their current version is NOT compatible with Lion (knocking all of their Mac customers out of the scanning business until the newer, functional Silverfast version is ready.)
On the company's owners-only discussion groups, Mac customers have expressed outrage that manufacturer Lasersoft was not clearer on this meltdown in the making. Users have either had to re-install Snow Leopard, stop scanning for the next several weeks, or buy, install and learn different scanning software.
Lasersoft has even "re-written history"; pulling earlier press coverage (which claimed their software would work with Lion) and "clarifying" that the Version 8 software (which they say will work with Lion) will be available for purchase sometime next month. The moderator has actually censored or deleted entries offering the name of rival VueSoft (which is Lion compatible), and has removed posts from dissatisfied customers.
Lasersoft discussion groups are amusingly Orwellian right now, with counter accusations hurled at customers who are just trying to get their software to work. Company spokesmen are issuing clumsily-worded taunts instead of apologies or simple damage control language. UPDATE: the company has now removed some of their own more uncaring responses to users, but there is still some funny reading there.
The whole episode begs the question of what Lasersoft was doing between spring and fall of this year when they should have been preparing a more seamless transition to Lion. New customers who purchased the pricey Silverfast software in March are doubly out of luck-- the “free upgrade” to Lion-compatible version 8 only applies to purchases made after June first.

What malware scanning software should I use

What malware scanning software should I use? Any suggestions for good free software? Also is there a good free antivirus software too?
I use malwarebytes & FEP for Windows 7 pc but need to know what to install of this mac.
Thank you

None is really needed at present.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
          Mac OS X Snow Leopard and malware detection
          OS X Lion- Protect your Mac from malware
          OS X Mountain Lion- Protect your Mac from malware
          About file quarantine in OS X
If you require anti-virus protection I recommend using ClamXav.

I have a MacBook Air (10.8.2) connected to Canon MP530 printer. I'm unable to scan documents as MP Navigator is not supported. Any ideas on how to scan using this printer.

I have a MacBook Air (10.8.2) connected to a Canon MP530 printer. I am unable to scan documents as it appears my Mac does not support MP Navigator. Any ideas? I have made an inquiry to Canon but have not received any answers yet.

Why do you say your MBA won't support it? MP Navigator for OS X 8 and the MP530 is available here.

I am unable to scan from my HP all in one printer/scanner

Since installing Mavericks I am unable to scan using my HP printer/scanner. I have uninstalled the software and tried to just use Apple method - but really cannot find out how to scan and save. Does anyone have any ideas?

Hi eleanorfromhunton bridge,
Thanks for visiting Apple Support Communities.
Be sure to use the steps in these articles to set up and scan with your scanner:
OS X Mavericks: Set up a scanner
http://support.apple.com/kb/PH14252
OS X Mavericks: Scan an image
http://support.apple.com/kb/PH14251
If the steps above do not work, these printer troubleshooting tips may also help with scanner troubleshooting:
Delete the affected printer, then add the printer again.
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
From:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Regards,
Jeremy

Unable to scan and communicate with scan function C6180 Vista Home Premium 64 bit Printing works

I have an all in one C6180 Photosmart connected by wireless network (infrastructure). Network consists of 2-laptops, 1-Desktop and the printer. Everything works from HP solution Center on the Compaq laptop and the Dell desktop both running Windows XP. My newest laptop is a Dell studio XPS core2 2.4ghz running Windows Vista Home Premium 64 bit. I am unable to scan from the Dell Laptop using HP Solution Center nor can I scan from the printer buttons to the laptop. Solution Center opens I select "scan document" and immediately get an error message "unable to communicate with scanning device. Likewise with the copy function. The laptop does recognize the printer though and I am able to print wirelessly. All functions work when connected via USB so I believe the printer is fine. I have been working with this problem since I bought the printer in 2007. I spent many hours reading hundreds of internet posts, talking by phone with HP and via e-mail support from HP. I became frustrated and gave up for awhile but now I want to see if there are any new solutions that I don't know about. I downloaded full feature software and drivers for the 6180 from HP and performed various levels of uninstall (L1, L2, L3, L4). I also cleaned the registry with ccleaner, windows disk cleanup and manual registry deletions when allowed per HP. I have checked port settings, tried stopping HP functions is Services.Msc. The Digital monitor is currently running, however no scanner communication-computer to 6180 and no scanner communication 6180 to computer. I can print and fax from computer wirelessly. I have ran the HP diagnostic utility separately and it appears everything is fine, connection IPaddress etc. During install when prompted to run test it says the printer is connected to the network. I have tried to add a device to the network after install and get the message no wireless devices found. The scanner does not appear under Cameras and Scanners in control panel. Nor will it find the scanner when I try to add device. Firewalls and antivirus have been turned off. Still can't make it work. Suggestions please.

Sorry about your pain. L3 uninstall is what I recommend. Re-install from hp.com and this time, with the printer properly attached it should flow OK.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Unable to scan to HP 8600 after Mavericks update

I am unable to scan to my HP 8600 Officejet Pro since updating to Mavericks 10.9.4. It keeps telling me that it can't open a session. I have reset the printing system and downloaded and installed the printer drivers but still get the same response. I have tried using the USB connection and wireless.
Before updating the Mavericks software, the Mac and the printer communicated with no problems. The printer works fine but cannot get the scanner to respond at all. After searching the web, all I can find is that HP are responsible for correcting the glitch but can't get a response from either HP nor Apple and have now become totally frustrated with the whole thing.

I have the same problem. I was trying to upgrade my 3G iPhone to 4.1 and ran into problems. Then I did a right-click "Restore on my iPhone in iTunes and halfway in it just says "cannot restore this iPhone" or something to that effect and then a message pops up asking if you want to send the info to Apple and that's it!
Need help too!
-G

Unable to scan and install windows updates on Win 2008 R2 server

I've encountered some of my win 2008 servers are unable to scan and receive windows updates from SCCM 2012. Browse through the logs and found some error code related to
0x80244023. Excerpt from the WindowsUpdate and WUAHandler is as below. Searched the net and found some workaround which is to rename the registry key
WinHTTPSettings to WinHTTPSettingsx (by adding x at the end of the string)
under HKEY_LOCAL_MACHINE -> SOFTWARE -> Microsoft -> Windows -> CurrentVersion -> Internet Settings -> Connections.
I've did just that on the effected servers and after running again the Software Update Scan Cycle action, it is now able to scan and install the updates. My questions is, based on you guys experience, is there any repercussion (apart from enable to install
software updates) that I could encounter in changing the registry key value WinHTTPSettings?
WUAHandler
<![LOG[Scan results will include all superseded updates.]LOG]!><time="04:04:40.982-480" date="09-20-2014" component="WUAHandler" context="" type="1" thread="872" file="cwuahandler.cpp:2913">
<![LOG[Search Criteria is (DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver')]LOG]!><time="04:04:40.982-480" date="09-20-2014" component="WUAHandler" context="" type="1"
thread="872" file="cwuahandler.cpp:2916">
<![LOG[Async searching of updates using WUAgent started.]LOG]!><time="04:04:40.988-480" date="09-20-2014" component="WUAHandler" context="" type="1" thread="872" file="cwuahandler.cpp:579">
<![LOG[Async searching completed.]LOG]!><time="04:05:06.262-480" date="09-20-2014" component="WUAHandler" context="" type="1" thread="8112" file="cwuahandler.cpp:2068">
<![LOG[OnSearchComplete - Failed to end search job. Error = 0x80244023.]LOG]!><time="04:05:06.263-480" date="09-20-2014" component="WUAHandler" context="" type="3"
thread="872" file="cwuahandler.cpp:3064">
<![LOG[Scan failed with error = 0x80244023.]LOG]!><time="04:05:06.263-480" date="09-20-2014" component="WUAHandler" context="" type="3" thread="872" file="cwuahandler.cpp:3520">
WindowsUpdate
2014-09-20 06:04:03:506 552 634 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2014-09-20 06:04:03:506 552 634 PT   + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://"SCCM Server":8530/ClientWebService/client.asmx
2014-09-20 06:04:25:166 552 634 PT WARNING:
GetConfig failure, error = 0x80244023, soap client error = 10, soap error code = 0, HTTP status code = 504
2014-09-20 06:04:25:166 552 634 PT WARNING:
PTError: 0x80244023
2014-09-20 06:04:25:166 552 634 PT WARNING:
GetConfig_WithRecovery failed: 0x80244023
2014-09-20 06:04:25:166 552 634 PT WARNING: RefreshConfig failed: 0x80244023
2014-09-20 06:04:25:166 552 634 PT WARNING: RefreshPTState failed: 0x80244023
2014-09-20 06:04:25:166 552 634 PT WARNING: Sync of Updates: 0x80244023
2014-09-20 06:04:25:166 552 634 PT WARNING: SyncServerUpdatesInternal failed: 0x80244023
2014-09-20 06:04:25:166 552 634 Agent   * WARNING:
Failed to synchronize, error = 0x80244023
2014-09-20 06:04:25:170 552 634 Agent   * WARNING: Exit code = 0x80244023
2014-09-20 06:04:25:170 552 634 Agent *********
2014-09-20 06:04:25:170 552 634 Agent ** END ** Agent: Finding updates [CallerId = CcmExec]
2014-09-20 06:04:25:170 552 634 Agent *************
2014-09-20 06:04:25:170 552 634 Agent WARNING:
WU client failed Searching for update with error 0x80244023
2014-09-20 06:04:25:171 5752 de4 COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = CcmExec]
2014-09-20 06:04:25:172 5752 de4 COMAPI   - Updates found = 0
2014-09-20 06:04:25:172 5752 de4 COMAPI   - WARNING: Exit code = 0x00000000, Result code = 0x80244023
2014-09-20 06:04:25:172 5752 de4 COMAPI ---------
2014-09-20 06:04:25:172 5752 de4 COMAPI -- END -- COMAPI: Search [ClientId = CcmExec]
2014-09-20 06:04:25:172 5752 de4 COMAPI -------------
2014-09-20 06:04:25:172 5752 de4 COMAPI WARNING: Operation failed due to earlier error, hr=80244023
2014-09-20 06:04:25:172 5752 de4 COMAPI FATAL:
Unable to complete asynchronous search. (hr=80244023)
2014-09-20 06:04:30:171 552 634 Report REPORT EVENT: {37DD5321-4FD5-4024-9C84-1FB9C04D4A5A} 2014-09-20 06:04:25:169+0800 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80244023 CcmExec Failure Software
Synchronization Windows Update Client failed to detect with error 0x80244023.

Hi
If SCCM is setup correctly and your boundaries are correct then once you deploy updates the agents will pick them up.
Also make sure you SUP role has the FQDN set. Lastly if you are using port 8530 make sure it is open.
Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Scanning software to work with CS6 and Mountain Lion

Since I upgrading my Mac to OS Mountain Lion 10.8 and downloaded Adobe CS 6 I have been unable to get my Epson Scanner to work properly. Since none of the drivers from the Epson and Adobe websites have worked so that I could scan from photoshop, I am looking into using third party software. Adobe mentioned VueScan in their instructions, but it is expensive and I don't like how it is laid out. It appears that SilverFast only works with 32 bit not the 64 required in CS6.
Has anyone else found scanning software that worked for them?
Or does anyone have an idea of getting the Epson software to work on my machine?
The scanner is an Epson Perfection v600 photo scanner, which is still being sold currently as something that works with new computers.

I have a scanner. I am trying to get a driver or new scanner software to work with it. Someone in a different discussion pointed out an article in MacWorld that goes into why this is not working.
http://www.macworld.com/article/1168305/get_your_scanner_to_work_with_photoshop_cs6.html
I would still be interested to know if anyone has had a positive experience with third party scanning sofware. Vue scan? Silverfast?
Also to the Adobe staff :
This is quoted from the MacWorld article.
Right now, if users are running Mountain Lion (OS X 10.8), they will not be able to scan into Photoshop CS6 as described. According to Adobe, this is an across-the-board problem with the Cocoa classes comprising the scanning interface that it is using in Photoshop. It is neither a user nor a scanner manufacturer issue.
Adobe is aware of the problem, has identified it as an Apple OS issue that they are working with Apple to solve, and offer no time frame for when it will be fixed. "
Any idea on the timeframe or if there will be an anouncement when this is resolved?

Unable to scan (internal error)

Hi Apple Have a question,
I am trying to create a bootable partition on my external firewire Hard Drive for Leopard OS.
First I created .dmg file : "Mas OS X DVD.dmg"
2nd > after creating the dmg file - I ran "Scan image restore" on the DMG file
3rd > after running completing both steps above the system generates this error message:
"Unable to scan "Mac OS X install Dvd.dmg" (internal error).
According to my research, before installing Leopard on to an external hard drive as a bootable partition, the dmg file must be scanned before completing the process.
However, the scan is not working. Can someone shed some light on how I can
get this off the ground.
Again:
The object is to create a bootable partition of leopard on to my external hard drive for
Technical maintenance support of my computers.
Please send me your solution or thoughts
Message was edited by: oross

Sorry, no Apple here, only other users. That said, I have no idea of what you're trying to do. If you want to make a bootable partition, all you have to do is install the software onto the partition. Alternatively, you can put a bootable backup/clone of your current boot volume onto it using Carbon Copy Cloner or SuperDuper!. BTW, the error indicates that the .dmg file you created is corrupt.

Photosmart 3110 scanning software on Windows 8.1

hiya. I can get the printer side of it working but I'm unable to install the scanning software for this device. I've tried running it in compatibility mode to no avail. Is there some way of getting it working otherwise I can't use it as a scanner?

Hello @noisemonkey , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into scan issues. I would like to help!
I would recommend performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then recommend downloading and running the scan portion of the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

5180c unable to scan and send to computer

I have HP Photosmart Printer and am unable to scan and send to my computer. I used to, but am unable to. How can I fix it?

Hello @Foxglove77,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the issue that you're experiencing when attempting to scan documents to your Windows 7 computer from your HP Photosmart C5180 All-in-One Printer.
To start troubleshooting I am going to have you download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix scanning' issues for you. Should any driver, software, or connection conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you. Please click here to download and run the HP Print and Scan Doctor Tool.
Once the Tool completes, please test scanning again. Should the issue persist, please take note of any error messages.
If you do happen to see the message 'No Scan Options' when you attempt to scan from the front panel, please click here. Once the support document opens select the dropdown for 'How to scan with HP Software'. Next, click on 'Set up scan settings'. Lastly, select 'Control panel button settings' . Please use these instructions to reconfigure your front panel scan options. Once your scan settings have been reconfigured, please test scanning from the front panel again.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Unable to scan using scan software

Similar Messages

Maybe you are looking for