SCCM Software Update Agent remains disabled

Dear All,
on single notebooks the Software Updates Agent remains disabled even if the Client Settings policy is set to enale the agent as in the attached images:
Even though if I set e.g. the remote tool agent as disabled, the agent becomes disabled on the same notebooks, where the SUA does not change state. Therefore a communication error is excluded.
Does anyone know where to look after more information about this issue and eventually how to solve it?
CMClient Version on all Clients: 5.00.7804.1000
OS on the Client: Win 8 or Win 8.1 U1
SCCM Version on the Server: System Center Configuration manager 2012 SP 1 5.0.7804.1500
Policy:
Best,
Pictop

Hi t.c.rich,
Thank you for the response.
Here the log file.
<![LOG[Successfully completed scan.]LOG]!><time="12:09:30.983-120" date="05-29-2014" component="WUAHandler" context="" type="1" thread="3864" file="cwuahandler.cpp:3557">
<![LOG[Its a WSUS Update Source type ({543A840D-5C46-4239-ADB9-17E8FC7359E5}), adding it.]LOG]!><time="12:51:54.966-120" date="05-29-2014" component="WUAHandler" context="" type="1" thread="4828" file="sourcemanager.cpp:1232">
<![LOG[Existing WUA Managed server was already set (HTTP://sccm.domain.com:8530), skipping Group Policy registration.]LOG]!><time="12:51:55.045-120" date="05-29-2014" component="WUAHandler" context="" type="1" thread="4828" file="sourcemanager.cpp:936">
<![LOG[Added Update Source ({543A840D-5C46-4239-ADB9-17E8FC7359E5}) of content type: 2]LOG]!><time="12:51:55.064-120" date="05-29-2014" component="WUAHandler" context="" type="1" thread="4828" file="sourcemanager.cpp:1265">
<![LOG[Scan results will include all superseded updates.]LOG]!><time="12:51:55.076-120" date="05-29-2014" component="WUAHandler" context="" type="1" thread="4828" file="cwuahandler.cpp:2913">
<![LOG[Search Criteria is (DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver')]LOG]!><time="12:51:55.076-120" date="05-29-2014" component="WUAHandler" context="" type="1" thread="4828" file="cwuahandler.cpp:2916">
<![LOG[Async searching of updates using WUAgent started.]LOG]!><time="12:51:56.701-120" date="05-29-2014" component="WUAHandler" context="" type="1" thread="4828" file="cwuahandler.cpp:579">
<![LOG[Async searching completed.]LOG]!><time="12:52:18.732-120" date="05-29-2014" component="WUAHandler" context="" type="1" thread="336" file="cwuahandler.cpp:2068">
<![LOG[Successfully completed scan.]LOG]!><time="12:52:19.513-120" date="05-29-2014" component="WUAHandler" context="" type="1" thread="1880" file="cwuahandler.cpp:3557">
<![LOG[Its a WSUS Update Source type ({543A840D-5C46-4239-ADB9-17E8FC7359E5}), adding it.]LOG]!><time="12:52:19.748-120" date="05-29-2014" component="WUAHandler" context="" type="1" thread="2608" file="sourcemanager.cpp:1232">
<![LOG[Existing WUA Managed server was already set (HTTP://sccm.domain.com:8530), skipping Group Policy registration.]LOG]!><time="12:52:19.748-120" date="05-29-2014" component="WUAHandler" context="" type="1" thread="2608" file="sourcemanager.cpp:936">
<![LOG[Added Update Source ({543A840D-5C46-4239-ADB9-17E8FC7359E5}) of content type: 2]LOG]!><time="12:52:19.763-120" date="05-29-2014" component="WUAHandler" context="" type="1" thread="2608" file="sourcemanager.cpp:1265">
<![LOG[Scan results will include all superseded updates.]LOG]!><time="12:52:19.763-120" date="05-29-2014" component="WUAHandler" context="" type="1" thread="2608" file="cwuahandler.cpp:2913">
<![LOG[Search Criteria is (DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver')]LOG]!><time="12:52:19.763-120" date="05-29-2014" component="WUAHandler" context="" type="1" thread="2608" file="cwuahandler.cpp:2916">
<![LOG[Async searching of updates using WUAgent started.]LOG]!><time="12:52:19.763-120" date="05-29-2014" component="WUAHandler" context="" type="1" thread="2608" file="cwuahandler.cpp:579">
<![LOG[Async searching completed.]LOG]!><time="12:52:38.998-120" date="05-29-2014" component="WUAHandler" context="" type="1" thread="4768" file="cwuahandler.cpp:2068">
<![LOG[Successfully completed scan.]LOG]!><time="12:52:39.888-120" date="05-29-2014" component="WUAHandler" context="" type="1" thread="2608" file="cwuahandler.cpp:3557">
<![LOG[CWuaHandler::SetCategoriesForStateReportingExclusion called with E0789628-CE08-4437-BE74-2495B842F43B;E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for leaves and E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for bundles]LOG]!><time="13:38:54.626-120" date="05-29-2014" component="WUAHandler" context="" type="1" thread="3660" file="cwuahandler.cpp:2527">
<![LOG[Removed Update Source ({543A840D-5C46-4239-ADB9-17E8FC7359E5}) of content type: 2]LOG]!><time="10:28:37.696-120" date="10-10-2014" component="WUAHandler" context="" type="1" thread="488" file="sourcemanager.cpp:1338">
<![LOG[CWuaHandler::SetCategoriesForStateReportingExclusion called with E0789628-CE08-4437-BE74-2495B842F43B;E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for leaves and E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for bundles]LOG]!><time="10:28:39.508-120" date="10-10-2014" component="WUAHandler" context="" type="1" thread="488" file="cwuahandler.cpp:2527">
<![LOG[CWuaHandler::SetCategoriesForStateReportingExclusion called with E0789628-CE08-4437-BE74-2495B842F43B;E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for leaves and E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for bundles]LOG]!><time="10:29:04.622-120" date="10-10-2014" component="WUAHandler" context="" type="1" thread="2368" file="cwuahandler.cpp:2527">
<![LOG[CWuaHandler::SetCategoriesForStateReportingExclusion called with E0789628-CE08-4437-BE74-2495B842F43B;E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for leaves and E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for bundles]LOG]!><time="10:42:29.805-120" date="10-10-2014" component="WUAHandler" context="" type="1" thread="3092" file="cwuahandler.cpp:2527">
<![LOG[Tried to remove an update source ({543A840D-5C46-4239-ADB9-17E8FC7359E5}) that does not exist.]LOG]!><time="10:45:25.357-120" date="10-10-2014" component="WUAHandler" context="" type="2" thread="3944" file="sourcemanager.cpp:1315">
<![LOG[Failed to Remove Update Source from WUAgent ({543A840D-5C46-4239-ADB9-17E8FC7359E5}). Error = 0x87d00691.]LOG]!><time="10:45:25.357-120" date="10-10-2014" component="WUAHandler" context="" type="3" thread="3944" file="cwuahandler.cpp:2359">
<![LOG[CWuaHandler::SetCategoriesForStateReportingExclusion called with E0789628-CE08-4437-BE74-2495B842F43B;E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for leaves and E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for bundles]LOG]!><time="10:46:37.231-120" date="10-10-2014" component="WUAHandler" context="" type="1" thread="2540" file="cwuahandler.cpp:2527">
<![LOG[CWuaHandler::SetCategoriesForStateReportingExclusion called with E0789628-CE08-4437-BE74-2495B842F43B;E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for leaves and E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for bundles]LOG]!><time="10:49:55.122-120" date="10-10-2014" component="WUAHandler" context="" type="1" thread="2128" file="cwuahandler.cpp:2527">
<![LOG[CWuaHandler::SetCategoriesForStateReportingExclusion called with E0789628-CE08-4437-BE74-2495B842F43B;E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for leaves and E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for bundles]LOG]!><time="11:31:03.370-120" date="10-10-2014" component="WUAHandler" context="" type="1" thread="1224" file="cwuahandler.cpp:2527">
<![LOG[CWuaHandler::SetCategoriesForStateReportingExclusion called with E0789628-CE08-4437-BE74-2495B842F43B;E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for leaves and E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for bundles]LOG]!><time="14:30:29.411-60" date="01-27-2015" component="WUAHandler" context="" type="1" thread="3960" file="cwuahandler.cpp:2527">
<![LOG[Its a WSUS Update Source type ({543A840D-5C46-4239-ADB9-17E8FC7359E5}), adding it.]LOG]!><time="14:38:38.915-60" date="01-27-2015" component="WUAHandler" context="" type="1" thread="2844" file="sourcemanager.cpp:1232">
<![LOG[Unable to read existing resultant WUA policy. Error = 0x80070002.]LOG]!><time="14:38:38.915-60" date="01-27-2015" component="WUAHandler" context="" type="2" thread="2844" file="sourcemanager.cpp:920">
<![LOG[Enabling WUA Managed server policy to use server: HTTP://sccm.domain.com:8530]LOG]!><time="14:38:38.915-60" date="01-27-2015" component="WUAHandler" context="" type="1" thread="2844" file="sourcemanager.cpp:948">
<![LOG[Waiting for 2 mins for Group Policy to notify of WUA policy change...]LOG]!><time="14:38:39.165-60" date="01-27-2015" component="WUAHandler" context="" type="1" thread="2844" file="sourcemanager.cpp:954">
<![LOG[CWuaHandler::SetCategoriesForStateReportingExclusion called with E0789628-CE08-4437-BE74-2495B842F43B;E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for leaves and E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for bundles]LOG]!><time="14:40:06.416-60" date="01-27-2015" component="WUAHandler" context="" type="1" thread="5736" file="cwuahandler.cpp:2527">
<![LOG[Its a WSUS Update Source type ({543A840D-5C46-4239-ADB9-17E8FC7359E5}), adding it.]LOG]!><time="14:40:06.416-60" date="01-27-2015" component="WUAHandler" context="" type="1" thread="3796" file="sourcemanager.cpp:1232">
<![LOG[Existing WUA Managed server was already set (HTTP://sccm.domain.com:8530), skipping Group Policy registration.]LOG]!><time="14:40:06.447-60" date="01-27-2015" component="WUAHandler" context="" type="1" thread="3796" file="sourcemanager.cpp:936">
<![LOG[Added Update Source ({543A840D-5C46-4239-ADB9-17E8FC7359E5}) of content type: 2]LOG]!><time="14:40:06.462-60" date="01-27-2015" component="WUAHandler" context="" type="1" thread="3796" file="sourcemanager.cpp:1265">
<![LOG[Scan results will include superseded updates only when they are superseded by service packs and definition updates.]LOG]!><time="14:40:06.478-60" date="01-27-2015" component="WUAHandler" context="" type="1" thread="3796" file="cwuahandler.cpp:2909">
<![LOG[Search Criteria is (DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver')]LOG]!><time="14:40:06.478-60" date="01-27-2015" component="WUAHandler" context="" type="1" thread="3796" file="cwuahandler.cpp:2916">
<![LOG[Async searching of updates using WUAgent started.]LOG]!><time="14:40:06.494-60" date="01-27-2015" component="WUAHandler" context="" type="1" thread="3796" file="cwuahandler.cpp:579">
<![LOG[Async searching completed.]LOG]!><time="14:44:15.950-60" date="01-27-2015" component="WUAHandler" context="" type="1" thread="1120" file="cwuahandler.cpp:2068">
<![LOG[Successfully completed scan.]LOG]!><time="14:44:17.325-60" date="01-27-2015" component="WUAHandler" context="" type="1" thread="6180" file="cwuahandler.cpp:3557">
<![LOG[CWuaHandler::SetCategoriesForStateReportingExclusion called with E0789628-CE08-4437-BE74-2495B842F43B;E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for leaves and E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for bundles]LOG]!><time="15:51:02.561-60" date="01-27-2015" component="WUAHandler" context="" type="1" thread="4008" file="cwuahandler.cpp:2527">
<![LOG[CWuaHandler::SetCategoriesForStateReportingExclusion called with E0789628-CE08-4437-BE74-2495B842F43B;E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for leaves and E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for bundles]LOG]!><time="12:50:50.102-60" date="01-29-2015" component="WUAHandler" context="" type="1" thread="4444" file="cwuahandler.cpp:2527">
<![LOG[Its a WSUS Update Source type ({543A840D-5C46-4239-ADB9-17E8FC7359E5}), adding it.]LOG]!><time="14:00:00.167-60" date="01-29-2015" component="WUAHandler" context="" type="1" thread="5124" file="sourcemanager.cpp:1232">
<![LOG[Existing WUA Managed server was already set (HTTP://sccm.domain.com:8530), skipping Group Policy registration.]LOG]!><time="14:00:00.214-60" date="01-29-2015" component="WUAHandler" context="" type="1" thread="5124" file="sourcemanager.cpp:936">
<![LOG[Added Update Source ({543A840D-5C46-4239-ADB9-17E8FC7359E5}) of content type: 2]LOG]!><time="14:00:00.214-60" date="01-29-2015" component="WUAHandler" context="" type="1" thread="5124" file="sourcemanager.cpp:1265">
<![LOG[Scan results will include all superseded updates.]LOG]!><time="14:00:00.229-60" date="01-29-2015" component="WUAHandler" context="" type="1" thread="5124" file="cwuahandler.cpp:2913">
<![LOG[Search Criteria is (DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver')]LOG]!><time="14:00:00.229-60" date="01-29-2015" component="WUAHandler" context="" type="1" thread="5124" file="cwuahandler.cpp:2916">
<![LOG[Async searching of updates using WUAgent started.]LOG]!><time="14:00:01.995-60" date="01-29-2015" component="WUAHandler" context="" type="1" thread="5124" file="cwuahandler.cpp:579">
<![LOG[Async searching completed.]LOG]!><time="14:00:21.979-60" date="01-29-2015" component="WUAHandler" context="" type="1" thread="5076" file="cwuahandler.cpp:2068">
<![LOG[Successfully completed scan.]LOG]!><time="14:00:23.354-60" date="01-29-2015" component="WUAHandler" context="" type="1" thread="5124" file="cwuahandler.cpp:3557">
<![LOG[CWuaHandler::SetCategoriesForStateReportingExclusion called with E0789628-CE08-4437-BE74-2495B842F43B;E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for leaves and E0789628-CE08-4437-BE74-2495B842F43B,A38C835C-2950-4E87-86CC-6911A52C34A3; for bundles]LOG]!><time="08:12:47.409-60" date="01-30-2015" component="WUAHandler" context="" type="1" thread="5084" file="cwuahandler.cpp:2527">
Regards,
Pictop

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    MichaelSpaulding

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    MichaelSpaulding

  • Software Updates deployment remains at unknown status

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    SCCM Deployment Technician

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    Eswar Koneti | Configmgr blog:
    www.eskonr.com | Linkedin: Eswar Koneti
    | Twitter: Eskonr

  • SCCM software updates reporting

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    Jason | http://blog.configmgrftw.com | @jasonsandys

  • SCCM Software Update Reporting - Understanding the Report

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    doyle

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    http://www.enhansoft.com/

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  • SCCM - Software update roll back

    Hi All,
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    Regards,

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    Jason | http://blog.configmgrftw.com

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