Scheduled report failed after 10 mins

Hi Everyone,
We are using Business Object XI 3.1 and Crystal Report 2008.
We have a few reports which uses Java Beans Connectivity. They all run fine using Crystal Report 2008 Designer.
After I publish the reports to the server and schedule it to run from InfoView, the reports fail if it runs over 10 mins and returns error ( See below). If I rerun the report and it completes within 10 mins, it will be fine.
Error:
Title: Test Report
Document Type: Microsoft Excel
Status Failed
External Destination: None
Owner: SLuo
Server Used: BOETEST.CrystalReportsJobServer
PID: 14496
Folder Path: Reporting
Remote Instance: No
Creation Time: 6/27/2014 10:21 AM
Expiry: 6/27/2024 10:21 AM
Start Time: 6/27/2014 10:22 AM
End Time: 6/27/2014 10:32 AM
Printer: None
Formats: Microsoft Excel
Parameters: 1/6/14; 1/6/14
Error Message: Error in File ~tmp38a08076f722e00.rpt: Failed to retrieve data from the database.
I added -crpetrace 7 - trace to the command line params to view the details of the log, however not much luck in getting a meaningful message.
The log from Crystal Job Server:
2014/06/30 14:03:50.063|==| | | 3900|4308|
|||||||||||||||procReport.dll:
CRPE FAILED: GetLastPEErrorInfo(1) returns crpe error code [723] with
extended error string [Failed to retrieve data from the database.
Failed to retrieve data from the database.
Error in File ~tmpf3c80895162f60.rpt:
I have looked the configuration of Crystal Job Server, Reports Cache Server and Processing Server, nothing obvious that has limited the connection to 10 mins. I have extended the time in CRConfig.xml still no luck.
There are other reports on the server using direct db connection and run fine for 2 hours+.
Anyone has experienced this before and aware of any configuration that might cause the report to fail in 10 mins?
Many thanks,
Shan

Hi Shan,
You can refer to the following SAP KBA for the issue:
1204347 - Error: "Failed to retrieve data from the database" when using Javabeans as a datasource
The SAP Note is for BO XI R2; however, you can try the same resolution for BO XI 3.1.
Hope this helps.
Regards,
Renu

Similar Messages

  • Automatic Email When Scheduled Report Fails?

    Is there a way to configure XI to automatically send an email if a scheduled report fails to run successfully?

    This is actually configured at the report level from the CMC and not via auditing. For each report that you want notification(s)to be set for, switch to the Schedule tab --> Notification in the CMC. Enable email notifications as required. ie. "A job has failed to run. "

  • Scheduled Report Failing - Don't Know Why

    I'm trying to re-create a scheduled report on CMC that had gotten deleted. It ran before (sometimes multiple times...) but at least it ran. I'm duplicating all the settings for this report based on how they were before, but every time I try to get the report to run, it fails.
    I don't know enough about this to be able to embed any kind of error messages in the e-mail notifications we get. All I know is that no matter what I change/tweak/adjust, we get an email saying "This report has failed to run."
    What kinds of things should I be looking at to troubleshoot? I know the report itself is fine, as users can view it normally (as in, through other viewers). There's definitely something specific to the scheduling process that is not correct, but I don't know what to look at.
    Here is how the scheduling is currently configured:
    Schedule > Main Tab
    -Run Weekly, Tues - Sat
    -Start Date: 10/01/08, 8:30 AM (I originally set this up yesterday, so today at 8:30 should have been the first time it ran, but instead it failed)
    -End Date: 10/01/18, 12:00 AM
    -Number of retries allowed: 0
    -Retry interval in seconds: 1800
    Schedule > Notification
    -Email notification based on: a job has failed to run
    -Message: Report failed to run. Scheduled Report: %SI_NAME% - %SI_STARTTIME% What other codes can we put in this message, BTW? I've been trying to look for something to return error codes, but %SI_OUTCOME%, %SI_STATUSINFO%, and %SI_ALERT_MESSAGE% don't display anything, they just print on the email
    Schedule > Destination
    -Destination: Email (SMTP)
    -Clean up instance after scheduling is checked
    -We have "Set the values to be used at schedule time here:" populated with our list of email addresses for recipients
    -Attach object instance to email message is checked
    -Specified file name: %SI_NAME%%SI_STARTTIME%.%EXT%
    -Add extension is checked
    Schedule > Format
    -Format: Microsoft Excel (Still fails if we choose Excel Data Only or Adobe Acrobat)
    -Use options saved with report is checked (Still fails if we deselect this)
    Schedule > Schedule For
    -Schedule only for myself.
    Could really use some help here, as I don't know what in the world could be causing this to fail. Thanks in advance.

    First thing is to forget all the complex configs and just try to schedule the report to run once now, no alerts, no notifications, no nothing.
    Does that work?
    Then you can build up the schedule, to see where the problem is coming from.
    Sincerely,
    Ted Ueda

  • Oracle Report Failing After Database Version Upgrade

    Hi,
    I have function code created in RDF file of oracle reports 10g as below-
    create or replace function clobblobtest (TMP_MID varchar2) return varchar is
    missed_text varchar2(1000) := '';
    v_time_stamp date;
    v_end_time date;
    cursor c1(c_time_stamp in date,
              c_mid in varchar2) is
           select mn.TEXT from msgnotes mn
      where mn.mid=c_mid
          and mn.create_date >= c_time_stamp;
    cursor c2(c_time_stamp in date,
              c_mid in varchar2,
              c_end_time in date) is
           select mn.TEXT from msgnotes mn
      where mn.mid=c_mid
          and mn.create_date >= c_time_stamp
          and mn.create_date <= c_end_time;
    begin
      IF ('1' = 'INWARD RETURN') then
        select bbi into missed_text from mtf1000 where mid=TMP_mid;
        ELSIF '1'='QPH Missed' then
      Select max(nj.update_date) into v_time_stamp
      from newjournal nj
      where nj.mid=TMP_mid and nj.status = 'CTOVRQ';
      for i in c1(v_time_stamp,TMP_mid) loop
      missed_text:=missed_text||' '||i.text;
      END Loop;
      ELSIF ('Rejected'='Rejected' OR 'REJECTED'='REJECTED') then
      IF ('TERMINATED' in ('TERMINATED')) THEN
      Select min(nj.update_date),max(nj.ENDDATE) into v_time_stamp,v_end_time
      from newjournal nj
      where nj.mid=TMP_mid and nj.actionid2='16' and nj.actionid1 is null;
      for i in c2(v_time_stamp,TMP_mid,v_end_time) loop
      missed_text:=missed_text||' '||i.text;
      END Loop;
      ELSE
      Select max(nj.update_date) into v_time_stamp
      from newjournal nj
      where nj.mid=TMP_mid and nj.status = 'UNSETLED';
      for i in c1(v_time_stamp,TMP_mid) loop
      missed_text:=missed_text||' '||i.text;
      END Loop;
      END IF;
      ELSE missed_text := null;
      END IF;
    return(missed_text);
    End;
    Note:- Text column from table msgnotes is of datatype CLOB.
    I have executed report having this function before oracle upgrade and it works fine.
    But when i am trying to execute report after oracle version upgrade from 11.2.0.3.0 to 11.2.0.4.0 with same data report fails with runtime error Rep-1401: '' Fatal PL/SQL Error.
    With New version we tried to typecast Text column from clob to varchar and executed report then it works... but report runs on old version without any explicit typecasting.
    Please note when i run and call this funtion from sql developer with upgraded database version it works fine.
    Please advise.

    This error can possibly depend on the fact that the PL/SQL engines are in different versions. When using SQL Developer you use the PL/SQL engine in the database. When using Oracle Reports you use the PL/SQL engine in the Oracle Reports Server (Web Logic Server even maybe). These versions - in the Forms and Reports realm - are different (read: a lower version) than the PL/SQL engine in the database.
    If I check what version I have in Oracle Forms, as an example, I get 11.1.0.7.0 (Help in the Oracle Forms Builder menu) but in the database I have (select * from product_component_version;) 11.2.0.3.0.
    That COULD be your issue...how to fix it I am not sure...

  • Schedule reports fail - CrystalEnterprise.Smtp

    We have scheduled a report to run for all corporate employees.  When the schedule runs, here is what happens.
    - Report run and is marked in the running state
    - Report moves to pending state in history but the email is sent to recip.
    - Report moves back to running state
    - Report moves to pending state and again the email is sent
    - Report moves to running state
    - Report moves to failed but again the email is sent
    In all, each recip gets three copies of the report and finally the report is marked failed.
    The same report can be scheduled to addresses not hosted on our domain and only one copy is sent and the report instance is marked successful.
    When the report fails, I get the following error : recipient error. []: [CrystalEnterprise.Smtp]
    Any help would be appreciated,
    Chris

    Hi John,
    I have the SMTP address with the ports and we have our mail server.
    As per admin guide, what would be the user for the destination ?
    User Name
    Provide the Job Server with a user name that has permission to send email
    and attachments through the SMTP server.
    Password
    Provide the Job Server with the password for the SMTP server.
    Can i just leave the user name and password so that the users email will be taken ?
    Please refer to SAP Note 455140 to configure the SMTP plug-in to send emails. However there is no section in SAPconnect to enable you to add a user and password as a means of authentication. You will have to enter the IP address of your sending SAP application server to your mail server as a means of authentication to enable emails to be correctly relayed to your mail server.
    Hope this helps
    Michael

  • "Load report failed" after upgrading to Crystal Report for VS 2010

    I switched to Visual Studio 2010 few months ago. Today, I needed to update my Crystal Report reports, so I installed the Crystal Report for Visual Studio 2010 on my local server. I updated my reports and it works fine on my local server.
    On my remote server, I installed the Crystal Report runtime engine for Framework 4.0 (note that my project use the framework 3.5) and published my project. But now I got the following error when I want to create a report "Load report failed". I double-checked the path of my report and its permissions (note that it was working before the update).
    Am I missing a step ?
    Thanks for your help.
    Edited by: David1111_ on Mar 1, 2011 6:08 PM
    Edited by: David1111_ on Mar 1, 2011 6:09 PM

    Googling 'FILE LOCKED WITH ONLY READERS' I came up with the following:
    http://forum.sysinternals.com/topic21378.html
    So, no, that does not appear to be the issue.
    However my assertion - given that the correct dlls are loading - is still that either the report is not there (do you see it loaded in Process Monitor?) or the process has no access to either the actual rpt or the temp files that the print engine creates. Those really are the only reasons for report load errors.
    This being a web app, try a simple win app - as a test. All you need is the viewer and CrystalreportViewer1.ReportSource = <path to report> (use a saved data report). Compile, throw the exe on the server. Run. What happens there?
    - Ludek

  • "Load Report Failed" after one minute of inactivity

    Post Author: djsmitherman
    CA Forum: General
    Hi.
    I've got reports being accessed via an asp.net application using crystal report viewer. The reports come up and display just fine, but if the user is inactive for 60 seconds or longer, then clicking on any command on the crystal toolbar - next page, print report, etc - the report page blanks out and an error is displayed above the toolbar that reads "Load Report Failed."
    Is this some timeout feature that can be controlled via the web.config file, or any other way? The URL in the report page does include a date/time parameter.
    Thanks for the help.
    Danny

    Energy Saver: disable option to dim screen before sleep. Be sure to configure the computer to not sleep when on AC power. Be sure you haven't select Battery for your Energy Saver options. Set your sleep time higher.
    If you're running on battery you'll need to uncheck the option to dim display when on that power source.

  • E-Mail reports failing after upgrading to DPM 2012 R2.

    I am trying to follow Mike Jacquet's blog post regarding fixing e-mailed reports after ugprading to DPM 2012 R2.  The link is here:  http://blogs.technet.com/b/dpm/archive/2013/12/05/attempts-to-schedule-a-mailed-report-in-dpm-2012-fail-with-reporting-services-server-cannot-connect-to-the-dpm-database.aspx
    I get to step 13, and at that point, I try to Test the Connection -  I get the error "A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that
    the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)"
    On my system, there is no Connection String on that screen -  I assume that could be the problem?  Does anyone know approximately what should go in that box?  I've tried something similar to what the screenshot displays, changing the server
    name and database names of course, but I get the same error.
    KW

    Hi
    From within DPM console select Management tab. From here select About DPM. Obtain needed information from section DPM’s SQL Server.
    The data source = DPM ServerName\SQL instance
    initial catalog = DPMDB Name
     Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial
    to other community members reading the thread. Regards, Dwayne Jackson II. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights."
    Figure 1: From DPM console select About DPM

  • Discoverer reports failing after import from another instance

    I've migrated Discoverer reports using export/import option.After opening reports in new instance,I'm getting the following error for some reports :
    Can not join tables used in the work book Item dependency not found in the EUL,Attempt to open workbook failed?
    I checked disco administrator for these reports and all these reports are based on custom folders.These custom folders are based on query and they are not joined with any other folders.
    Thanks,
    Kiran.

    Hi Kiran
    Try re-importing and matching on Names and see if that helps.
    Having End User Layer metadata out of sync and maintained in more than one place is a recipe for disaster. The best way to develop Discoverer metadata is to have a three-stage environment using Development, Test and Production.
    You should never add new Production metadata without migrating from Test which in turn is migrated from Development. Adding new metadata in Production will cause the unique IDs to be updated. The next time you migrate from Test, checking the box to match on identifiers will cause problems. Of course if you also take the time to make sure than even identifiers are unique then you will not have any issues.
    Best wishes
    Michael

  • Web Intelligence report fails after adding hyperlink

    I am trying to add a hyperlink to a Business Objects report created in Desktop Intelligence 3.1.  When I export the report to WebIntelligence and try to run the report, I get an error box that pops up with the following message:
    T​h​e​ ​d​o​c​u​m​e​n​t​ ​i​n​s​t​a​n​c​e​ ​i​s​ ​n​o​ ​l​o​n​g​e​r​ ​a​v​a​i​l​a​b​l​e​.​ ​P​l​e​a​s​e​ ​r​e​o​p​e​n​ ​t​h​e​ ​d​o​c​u​m​e​n​t​.​ ​(​E​r​r​o​r​:​ ​R​F​C​ ​0​0​4​2​1​)
    Can anyone please tell me what is going on?  I can't find any reference to that error anywhere.

    This problem is with a report created in Desktop Intelligence and then run in the Web Intelligence environment.  If I tried to run the report, it would fail.  The only way I managed to get the report to work, was to turn off the auto refresh when open.

  • Scheduled Report Fails To Run If User Password Has Expired

    Why can't a report, that has been scheduled for a user whose password has expired, continue to run and go to its predefined destinations?
    A user doesn't know until he/she attempts to log in that there is a password expiration issue.  They may have scheduled the report to go to a  multitude of inboxes, but if their password has expired, the report doesn't run.
    I can understand "some" issues with the necessity to stop the report until credentials are updated correctly.  However, Business Objects doesn't notify a user until it has expired, thus making it too late for those expecting something in their inbox.
    Is there any method of notifying users that their password is going to be expiring soon, in advance?  In other words, is there any "proactive" feature within Business Objects for notifying the user of an upcoming need to change their password?
    HepMe

    There is nothing built in to BusinessObjects for this, but there may be third-party tools available or you can write code that would do this.
    In Query Builder, run this query:
    Select SI_ID, SI_Name, SI_LAST_PASSWORD_CHANGE_TIME, SI_UPDATE_TS, SI_LASTLOGONTIME
    from CI_SYSTEMOBJECTS where SI_Kind = 'User' and SI_NAME != 'Administrator' and SI_NAME != 'Guest' and SI_PASSWORDEXPIRE = 1
    order by SI_LAST_PASSWORD_CHANGE_TIME desc, SI_UPDATE_TS desc
    Users who are new and haven't yet changed their password will not have a value for SI_LAST_PASSWORD_CHANGE_TIME, so you can use SI_UPDATE_TS to determine when they were created.
    You could build an application that uses this query to determine who is getting close to password expiration and send out an email reminding those users to change their passwords.
    -Dell

  • Scheduled report failing with "Incorrect log on parameters"

    I am having trouble with a report scheduled on our Crystal Enterprise Server.  I didn't design this report but am responsible for supporting the server, so I am trying to determine if this is a server issue or not. 
    The user who designs these reports has designed many others without issue.  She uses Crystal Reports XI and publishes them to the server. There is a group of similar reports that she has setup to run on a schedule and all run fine except for one.  This one gives the error:
    Error Message: Error in File C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\Data\procSched\REPORTS.reportjobserver\~tmpee06be03474eb18.rpt: Unable to connect: incorrect log on parameters. Details: [Database Vendor Code: 18456 ]
    Within CR XI, we have double and triple checked the username, password and database connection info.  The report is using OLE DB to connect to a SQL 2005 server.  I know the credentials are correct because several other reports use the same credentials and work fine. 
    One other interesting note, if I log into the Central Management Console, I can run the same report manually without errors. It only throws this error when it runs as scheduled. 
    Hope someone can offer some suggestions.  I'm no Crystal expert so please ask if I didn't provide enough information.

    Moved to BOE Admin Forums.
    In the Properties of the report in the CMC you can set the log on info as well as any parameters when scheduled.
    Check the Admin guide on how to
    Don

  • Concurrent Reports failing after migrating to UNIX and RAC

    Hi,
    One of our customer was running Oracle Apps 11i (11.5.10.2) with Apps Tier on Windows 2003 and Db Tier on Sun Spark Solaris. Recently they migrated and upgraded the Apps Tier to Sun Spark Solaris and the db tier to Oracle 10g R2 RAC.
    Since then some of the concurrent reports (custom) in the Arabic interface are not working properly. We found out that when the report is run and when the session NLS_LANG is explicitly set to AMERICAN in the Before Report Trigger the report runs fine. But if the NLS_LANG is "ARABIC" the reports returns error like "Program was terminated by signal 11" in Arabic.
    As a workaround we have put NLS_LANG=american in before report trigger to alter the session as a workaround.
    Any hint to resolve this issue?
    Rgds
    Thiru

    Hi,
    Plz find the below log file.
    +-----------------------------
    | Starting concurrent program execution...
    +-----------------------------
    Arguments
    P_ACCOUNT_ID='550454'
    P_INSTANCE_ID='1503139'
    P_ORG_ID='101'
    P_USER_NAME='MOSTAFA'
    APPLLCSP Environment Variable set to :
    XML_REPORTS_XENVIRONMENT is :
    /u01/mmapps/mmappsora/8.0.6/guicommon6/tk60/admin/Tk2Motif_UTF8.rgb
    XENVIRONMENT is set to /u01/mmapps/mmappsora/8.0.6/guicommon6/tk60/admin/Tk2Motif_UTF8.rgb
    Current NLS_LANG and NLS_NUMERIC_CHARACTERS Environment Variables are :
    AMERICAN_AMERICA.UTF8
    stat_low = 8B
    stat_high = 0
    emsg:was terminated by signal 11
    Start of log messages from FND_FILE
    End of log messages from FND_FILE
    Program was terminated by signal 11
    Concurrent Manager encountered an error while running Oracle*Report for your concurrent request 3626976.
    Review your concurrent request log and/or report output file for more detailed information.
    Executing request completion options...
    ------------- 1) PUBLISH -------------
    Beginning post-processing of request 3626976 on node ALHAMRA at 20-JUL-2010 08:56:04.
    Post-processing of request 3626976 failed at 20-JUL-2010 08:56:04 with the error message:
    One or more post-processing actions failed. Consult the OPP service log for details.
    Finished executing request completion options.
    Concurrent request completed
    Current system time is 20-JUL-2010 08:56:04
    ---------------------------------------------------------------------------

  • Scheduled report fails when set to print

    Error Message:
    Invalid printer specified. ~ce1b6881fc74f0d52.rpt
    There is, indeed a default printer on the server and I can print to it manually from the BOE server.  It shows in the choices of printers in the default settings.  It does reside in the Crystal Reports Configuration Printer list.  There is nothing in the 'printer connection' field.  The report itself has 'no printer' selected.  In the default settings I select the printer installed on the server and in Crystal Reports Configuration, Printer List..
    Perhaps I'm just not hitting the right combination of choices?
    The printer is set up with a tcp/ip port.
    Could sure use some help . . . .thanks
    Oh this is Business Objects Enterprise 4.0 SP 9 and Crystal Reports 2011.

    Since this question has more to do with the BO server configuration, you will probably get a better answer for this question in the BI Platform space here:  http://scn.sap.com/community/bi-platform.
    -Dell

  • Schedule report problem

    hi all,
    I have created the schedule report for every 10 min .
    1st time file generated good and 2nd time its asking the "already same file exist shall i replace the old file" for this what i will do any one help me.
    thanks .

    Bart,
       Did you ever get this working? I am having the exact same error. I am able to explore/Map/Browse to a WebDAV location (Sharepoint) using the UNC path and it might prompt for the UN and PW the first time and would just let me access the location fine from the XIR2 server. It would also let me create a file in the UNC location.
    Just like you mentioned, providing an incorrect password would clearly say "login error. CrystalEnterprise.DiskUnmanaged: Logon failure: unknown user name or bad password. " Where as providing a correct password would say "destination file error. CrystalEnterprise.DiskUnmanaged: Access is denied. ". I am going nuts over this and would really appreciate if you can share your findings... There does not seem to be any solutions out there in the internet also. Appreciate your help.

Maybe you are looking for