Scheduler and windows update unavailable / unresponsive,

Question

Issue:
Windows Update & Task Scheduler stop working, RDP then fails and a day later the system eventually becomes completely unresponsive and require a reboots to resolve, servers are needing to be rebooted every week on average.
Environment:
Server 2012: all receive same windows updates and have the same running services and applications installed,
all mirror images of DB01
DB01*Displaying Symptoms mentioned below
DB02*fine
DB03*fine
Non Microsoft Services running:
EMC Backup Agent
AVG Antivirus
Enterprise Recon Node - Ground labs
GFI LanGuard 11
BMC Server Automation Agent
WMware Tools Service
Link to Warnings Link to Errors
Symptoms:
Windows Update is not working
(stuck in stopping state, accessing via control panel is unresponsive)
Task Scheduler not working
it shows a stop sign / busy sign (Service is running, cannot see or create scheduled tasks)
RDP eventually stops working.
Above 3 services are started by the same instance (PID) of svchost.exe , killing the svchost.exe instance that started scheduler and windows update services also kills RDP and is not a solution.
Event Logs:
Warnings - https://drive.google.com/file/d/0B4FtPRuE-MzqdFExQi1EdFpQdEk/edit?usp=sharing
Errors - https://drive.google.com/file/d/0B4FtPRuE-MzqMGZzckRwMnFNWGc/edit?usp=sharing

Answer 1

Hi Fraser,
Thank you for your update and patience.
After going through the logs you provided, please check my findings below.
===============================================
Log Name:      Microsoft-Windows-DeviceSetupManager/Admin
Source:        Microsoft-Windows-DeviceSetupManager
Date:          9/3/2014 6:55:47 AM
Event ID:      201
Level:         Warning
User:          SYSTEM
Description:
A connection to the Windows Metadata and Internet Services (WMIS) could not be established.
Log Name:      Microsoft-Windows-DeviceSetupManager/Admin
Source:        Microsoft-Windows-DeviceSetupManager
Date:          8/31/2014 11:37:33 PM
Event ID:      200
Level:         Warning
User:          SYSTEM
Description:
A connection to the Windows Update service could not be established.
Log Name:      Microsoft-Windows-DeviceSetupManager/Admin
Source:        Microsoft-Windows-DeviceSetupManager
Date:          15/08/2013 1:51:01 p.m.
Event ID:      202
Level:         Warning  
User:          SYSTEM
Description:
The Network List Manager reports no connectivity to the internet.
Log Name:      System
Source:        DistributedCOM
Date:          9/3/2014 3:10:41 AM
Event ID:      10029
Level:         Error  
User:          SYSTEM
Description:
The activation of the CLSID {E60687F7-01A1-40AA-86AC-DB1CBF673334} timed out waiting for the service wuauserv to stop.
Log Name:      Microsoft-Windows-DeviceSetupManager/Admin
Source:        DeviceSetupManager
Date:          9/1/2014 7:26:06 AM
Event ID:      121
Level:         Error  
User:          SYSTEM
Description:
Driver install failed, result=0x80072EE2 for devnode 'TERMINPUT_BUS\UMB\2&2C22BCC9&0&SESSION1MOUSE0'
===========
As per my research, those events which related to Device Setup Manager generated because Device Setup Manager just goes out and pings windows update
every night to see if any devices that are installed and set up to use Windows Update to update the corresponding drivers.
Currently, I suggest we make sure the drivers on your server are all up to date via Device Manager. Meanwhile, please try setting up the Windows Update settings from
installing update automatically to manually installing updates. Then restart the server to monitor the issue.
After all the above, if the issue persists, could you please help collect the following information?
=====================================
1. Run the following command and upload the system information.
msinfo32 /nfo      C:\SYSSUM.NFO /categories +systemsummary
2. Does the issue still occur in Clean Boot mode?
If you have any questions or additional information, feel free to let me know.
Thanks for your time.
Best regards,
Sophia Sun
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