Screen lights up, music plays, but screen is blank

I have just recently sent in my first ipod mini to the Apple repair service. They sent me a replacement ipod. The replacement worked fine for a while but is now acting up.
The screen lights up, and the music plays just fine, but the screen is blank.
I have tried to plug the ipod into my computer - itunes does recognize it and updates it.
I have also tried to reset and restore the ipod, but to no avail.
I have contacted Apple repair services again, but they want me to send in the proof of purchase...but this is the replacement ipod that they had sent me.
Any help would be greatly appreciated!

Welcome to Apple Discussions!
Just try filling out the online form...
http://depot.info.apple.com/ipod
If the bother to call and ask for the proof of purchase through that, then just say that it is an exchanged iPod.
See when they say this one was purchased. Go to the link below and on the right a few scrolls down the page there is an about your apple product box. Enter your Serial Number. If it is under a year there, you need not send anything in...
http://www.apple.com/support
Merry Christmas
btabz

Similar Messages

  • I have 60gb ipod classic.  Music plays, but screen is blank or white.

    I have 60gb ipod classic.  Music plays, but screen is blank or white.  Resetting has not worked.  Lines show when reset, but no Apple logo.  Is display shot?

    Hello Paul,
    I would be concerned too if my display on my iPod classic was not working.  I recommend going through the steps in this tutorial.  If it is a software issue, these steps should resolve the issue:
    iPod classic Troubleshooting Assistant
    http://www.apple.com/support/ipod/five_rs/classic/
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Music Plays, but screen is blank

    Help! I turned on my Ipod, and the screen wasn't turning on, it was jsut staying blank, but the music was playing. So i can only listen to songs on random or from the on-the-go playlist because i know the scroll pattern to find it.
    Has this happened to anyone? Or does anyone know what to do?
    I've tried resetting and nothing happens.
    Thanks DAn.

    time to send it in for repair. how long have you had the ipod?

  • I have a brand new Nano Ipod 7th Generation.  I can't get any sound out of earphones.  Yes, have pushed the cord all the way in.  Screen shows tunes are playing, but I can't hear anything.  Volume bar shows volume all the way up.  Now what?

    No sound out of earphones.  Yes, cord is all the way in the jack.  Screen shows tune is "playing", but I can't get any sound out.  Help

    If this is the case, I recommend to visit Apple store to request for replacement. Cheers!

  • HT4061 I downloaded videos previously purchased for my ipod touch from my itunes account into my ipad2 3rd generation. the music plays but won't show the video other than a freeze frame of the video I am playing

    I downloaded videos previously purchased for my ipod touch from my itunes account into my ipad 3. The music plays but not the video, only shows a picture from the video. How can I make play the actual video

    Then look in the videos app. That is where music videos will play.

  • Theme music plays, but no video

    I just watched a tutorial on iDVD, and wanted to get started, but I open the program, and a new project is ready for me, but when I click on the theme, the video won't show up. When I hit the moton button, the music plays, but no picture. I clicked on the info button and the theme shows up there, but I can't see anything. Any words of wisdom?? Thanks!
    -R

    +working fine...weird.+
    Why is that weird? That's why Apple has updates.

  • After the OS 6 update my speaker does not work. My music plays but no sound comes out. Can someone help me with this issue? I currently have the 4S.

    After the OS 6 update my speaker does not work. Volume control on the side does not adjust the volume either. My music plays but no sound comes out. Can someone help me with this issue? I've tried rebooting my phone but still no sound comes out. I currently have the 4S.

    try to activate and desactivate the airplne switch a couple of time

  • I have some music videos for i-tunes on my i-pad. when I goto the music video playlist and select one the music play but the video does not. Is anyone able to assist me with this, Thank you...

    I have some music videos on my i-pad. when I play one, the music plays but the video does not. I go under "music video" play list select and play, i get music but no video. Can someone be so kind as to help me. this problem just started today.

    Thanks Johnathan for trying to assist. I purchased these music videos from i-tunes, in the past I just had to go into "Music" on the I-pad and select "music videos" then the one I wanted to play and it would just start playing with video. I don't see any "VIDEO" app. These music videos was downloaded from i-tunes and shold play through the i-pad music app. Any further suggestion?

  • Ipod nano 7generation has no tone, see music playing, but nothing to hear, reset done, no success

    Ipod nano does not have tone, see music playing but nothing to hear. Reset already done

    The headset jack on a new Nano is very tight. Be sure the plastic on your headset jack is flush with the Nano body.

  • A purchased downloaded tv show says it's playing but screen is blank..how do I get it to play?

    I downloaded a tv show from the iTunes store . I started to play it and put it on pause and then when I tried to play it later the screen is blank. Other downloaded shows will play but not that one...please help.

    How to report an issue with Your iTunes Store purchase

  • Plays but screen is bl

    Zen V gig , can get player to play same album over and over but screen is black , so can't navigate on the screen , just charged it overnight , so it should be fully charged .

    Welcome to Apple Discussions!
    Just try filling out the online form...
    http://depot.info.apple.com/ipod
    If the bother to call and ask for the proof of purchase through that, then just say that it is an exchanged iPod.
    See when they say this one was purchased. Go to the link below and on the right a few scrolls down the page there is an about your apple product box. Enter your Serial Number. If it is under a year there, you need not send anything in...
    http://www.apple.com/support
    Merry Christmas
    btabz

  • IPod music plays, but no sound on most songs after reset

    Here's the deal. My 3G froze up on me last week. Since I didn't read the instruction book, but was conveniently near an Apple Store, I went in looking for help. The person at the front of the store was nice enough to reset my phone and show me how to do it in the future. Phone seemed to work okay for the most part; My apps wouldn't load at first, but downloading a new app cleared that problem up.
    The problem I'm continuing to have is with my music. Some songs play, but most do not. The screen shows them playing but there is no sound. I tried Syncing the phone when I got back from my trip, but that did not help. I'd like to reset my phone, but my best set of contacts in the phone and I haven't figured out how to export them yet.
    Has anyone experienced something along the lines of what I am describing? Any suggestions?
    Thanks,
    Jim

    try to activate and desactivate the airplne switch a couple of time

  • Using imovie09 - music playing but not images (music is linked to images though)

    there is a small green marker shaped as arrow at start of my project that seems to be causing my music to play but not my images in my project. I can manually move forward beyond marker and both music and images will play. Does anyone know what this is/how to remove it? Since it appeared it seems to be crashing my imovie if I try to play project full screen. thanks

    All of the songs play in iTunes, on the computer?
    So, it's the same two songs that DO play on the shuffle, before and after the Restore?  That is odd...
    Go to the iTunes Store, and on the Home screen, click on Free on iTunes under QUICK LINKS.  Download a free song.  Remove all of the songs from the shuffle (you can do another Restore or remove them from the shuffle's Music listing), and add only that new iTunes Store download to the shuffle.  Does it play?
    If it plays, add just one of the songs that previous did not play to the shuffle.  Do they both play, or just the first song?

  • Nokia 6233 & back light during music play

    Hi,
    When ever I am listening to the music on my mobile, the screen light remains on & the battery is almost finished after about an hour. How can I stop the screen backlight while listening to the music?
    C Dhanjal
    www.betteruse.org

    Hi,
    the version I have is 3.7 of 15-05-06 RM-145.
    Also in the topic /discussions/board/message?board.id=phones&message.id=9453&query.id=15297#M9453
    it says:
    To record a conversation whilst in a call, you need to just choose 'options' and then 'record'.
    Also to use the 'voice memo recorder' press the button on the top left hand side of the phone and click 'record'
    But it doesn't work on my phone. I get the Push to Talk option.
    C Dhanjal
    www.BetterUse.org

  • Ipod classic 160gb showing music playing but no sound with headphone headunit aux cable or hardwired car stereo

    last week i had my ipod classic 160gb plugged into my ford falcon fg xr6 ipod connectivity hardwire for the car stereo as i have had for over a year now since i only ever take it out to update music and software. i unplugged it and was using an iphone 5 in the meantime for about 2 hours while my ipod classic was updating. when i connected my ipod classic the connection is fine i can browse files and songs like normal but no sound comes out of the speakers. i thought my car was stuffed but i have tried it on alpine pioneer kenwood aftermarket units through an ipod cable which i have done hundreds of times in the truck i drive as well as tryin to connect headphones as well as an aux cable to play through the speakers all to no avail.   the ipod works fine i can scroll throught lists the seconds and minutes of the song or video roll on by so it is playing but no sound is being produced.
    if anyone could help me with this ASAP it would be greatly appreciated and i would be one grateful man to have my music back. thank you in advance

    Hello Brutl6,
    Thank you for providing the details of the issue you are experiencing with your iPod classic.  You have gone through some really good steps to isolate the issue. I recommend continuing with the steps in the following article to further isolate and troubleshoot the issue of no audio when connected to headphone or speakers:
    iPod classic Troubleshooting Assistant
    http://www.apple.com/support/ipod/five_rs/classic/
    Thank you for posting in the Apple Support Communities. 
    Best,
    Sheila M.

Maybe you are looking for