SCSM 2012 - Reporting on Service Level Breached Incidents in SQL Report Builder

Question

Is anyone clever enough to provide the SQL code required for me to run a report showing the id, title, target end date, and support group for any active incident that has breached its SLA?
I want to run this report automatically each morning and email it but just can't work out the SQL code

Answer 1

This is an example of a SLO report that I came up with.  I am sure you can adapt it for your use.  It get SLO information on Service Requests.  It's a daily report that brings back both worker and support group information.
BEGIN
DECLARE @Now AS SMALLDATETIME;
DECLARE @TBL_ServiceRequests AS TABLE (
SLOtarget SMALLDATETIME,
SLOwarning SMALLDATETIME,
AssignedTo NVARCHAR(50),
SupportGroup NVARCHAR(50));
BEGIN
INSERT INTO @TBL_ServiceRequests
SELECT
SLO.TargetEndDate_4F17E5C2_86D5_05E8_35DE_6E012567DAB7,
SLO.TargetWarningDate_B98D2C5F_CBA2_8DB9_CA33_E0F808A9801E,
UD.DisplayName,
SR_Group.ServiceRequestSupportGroupValue
FROM DBO.ServiceRequestDim AS SR
INNER JOIN DBO.ServiceRequestSupportGroup AS SR_Group
ON SR.SupportGroup_ServiceRequestSupportGroupId = SR_Group.ServiceRequestSupportGroupId
LEFT OUTER JOIN {'CMDB'}.ServiceManager.dbo.MT_System$WorkItem$ServiceRequest AS PrimarySR
ON SR.BaseManagedEntityId = PrimarySR.BaseManagedEntityID
LEFT OUTER JOIN {'CMDB'}.ServiceManager.dbo.Relationship as Relationship
ON PrimarySR.BaseManagedEntityID = Relationship.SourceEntityID
LEFT OUTER JOIN {'CMDB'}.ServiceManager.dbo.RelationshipType as RelationshipType
ON Relationship.RelationshipTypeID = RelationshipType.RelationshipTypeID
LEFT OUTER JOIN {'CMDB'}.ServiceManager.dbo.MT_System$SLA$Instance$TimeInformation as SLO
ON SLO.BaseManagedEntityID = Relationship.TargetEntityID
LEFT OUTER JOIN DBO.WorkItemDim AS WR
ON SR.BaseManagedEntityId = WR.BaseManagedEntityId
LEFT OUTER JOIN DBO.WorkItemAssignedToUserFactvw AS ASTO
ON WR.WorkItemDimKey = ASTO.WorkItemDimKey
LEFT OUTER JOIN DBO.UserDim AS UD
ON ASTO.WorkItemAssignedToUser_UserDimKey = UD.UserDimKey
WHERE
SR.SupportGroup_ServiceRequestSupportGroupId IN ({'Your Support Group Ids'})
AND
SR.Status_ServiceRequestStatusId IN (7,8,9)
AND
SR.IsDeleted = 0
AND
RelationshipType.RelationshipTypeName = 'System.WorkItemHasSLAInstanceInformation' ;
END
BEGIN
SELECT @Now = CAST(CURRENT_TIMESTAMP AS SMALLDATETIME);
SELECT
[@TBL_ServiceRequests].AssignedTo as [Assigned To],
COUNT(*) AS [Open],
SUM(
CASE
WHEN [@TBL_ServiceRequests].[SLOtarget] > @Now THEN 1 ELSE 0
END
) AS [On Time],
SUM(
CASE
WHEN @Now BETWEEN [@TBL_ServiceRequests].[SLOwarning] AND [@TBL_ServiceRequests].[SLOtarget] THEN 1 ELSE 0
END
) AS [Near Overdue],
SUM(
CASE
WHEN [@TBL_ServiceRequests].[SLOtarget] < @Now THEN 1 ELSE 0
END
) AS [Overdue]
FROM @TBL_ServiceRequests
WHERE [@TBL_ServiceRequests].[AssignedTo] IS NOT NULL
GROUP BY [AssignedTo]
UNION ALL
SELECT
[@TBL_ServiceRequests].[SupportGroup] + ' Assigned',
COUNT(*),
SUM(
CASE
WHEN [@TBL_ServiceRequests].[SLOtarget] > @Now THEN 1 ELSE 0
END
) AS [On Time],
SUM(
CASE
WHEN @Now BETWEEN [@TBL_ServiceRequests].[SLOwarning] AND [@TBL_ServiceRequests].[SLOtarget] THEN 1 ELSE 0
END
) AS [Near Overdue],
SUM(
CASE
WHEN [@TBL_ServiceRequests].[SLOtarget] < @Now THEN 1 ELSE 0
END
) AS [Overdue]
FROM @TBL_ServiceRequests
WHERE [@TBL_ServiceRequests].[AssignedTo] IS NOT NULL
GROUP BY [@TBL_ServiceRequests].SupportGroup
UNION ALL
SELECT
[@TBL_ServiceRequests].[SupportGroup] + ' Unassigned',
COUNT(*),
SUM(
CASE
WHEN [@TBL_ServiceRequests].[SLOtarget] > @Now THEN 1 ELSE 0
END
) AS [On Time],
SUM(
CASE
WHEN @Now BETWEEN [@TBL_ServiceRequests].[SLOwarning] AND [@TBL_ServiceRequests].[SLOtarget] THEN 1 ELSE 0
END
) AS [Near Overdue],
SUM(
CASE
WHEN [@TBL_ServiceRequests].[SLOtarget] < @Now THEN 1 ELSE 0
END
) AS [Overdue]
FROM @TBL_ServiceRequests
WHERE [@TBL_ServiceRequests].[AssignedTo] IS NULL
GROUP BY [@TBL_ServiceRequests].SupportGroup
END
END