SD and MM QADB for service industry client

Dear SAP gurus,
A new project for service provider client is gonna start soon. I need the QADB for designing the blueprint both for SD and MM perspective.I need actual questionnaire to be used for blueprint discussion for AS IS - TO BE phase.If you don't have the questionnaire specific to service providing business, it's o.k.
I will be really grateful.
-Prashant

Similar Messages

3PLS Scenario for Service Industry

Hi All,
How do we map SAP B1 Solutions for service Industry.
Scenario 1.
My client gives warehouses on rent to their customers to store their Inventory. My client provides the Labour required for that particular warehouse and transportation if required.
Scenario 2. (3PLS) (Third Party Logistics Services)
My client takes warehouses, Labour and Transportation on rent from Vendor and gives to customer on Rent. Their customer stores their inventory in that warehouse.
My doubt is that can we maintain customers inventory at out client place. if yes, How to map the scenario.
Regards
Shashi
Edited by: shashi mantripragada on Jun 29, 2009 12:24 PM

Hi,
We can have work solution for this service process mapping.
Any work around solution in B1 there has to be financial implication on that. So we have to be very careful on defining GL Account Determination and its financial implication.
And that will be accounted in our books of accounts.
Here we will receive only charges out of from the services, what we have to given the service to them, for this we will do service invoice (AR Service Invoice) to account those charges.
For Inventory Tracking what we need to do is to pass the goods receipt or goods issue document with out the item cost. Here we have to assign inventory account and inventory off set account and we need define an item for to maintain a stock and also the warehouse and Item Group which we are going to maintain a stock. All are the document involves financial implication.
Charges should be accounted through service invoices and inventory tracking should go through goods issue and goods receipt document (Inventory Transaction in Inventory Module) .
Please consult a Finance person before going to do that these configurations. But it is possible in B1.
Thanks and Regards,
Senthil Maruthappan.
Team Work Never Fails.

CIN - Cess and S&HCess for services

Hi all,
In our Indian company, also sales of services are possible. I have customizing a pricing schema with these type of conditions:
a) Service tax
b) Cess for services
c) S&HCess for services
About conditions (b) and (c), OSS notes 779512 [Master Note for Service Tax] and 778976 (Configuration for Service tax (MM and SD)) explain to create Cess as a tax condition, and there are no reference to excise management or customizing for Cess and S&HCess. This means that for these conditions I don't have to create excise invoice but only accounting document starting from SD billing or I have to create equally excise invoice? If yes, which transaction I have to use? J1IH?
If I have to create excise invoice, settings in excise customizing are similar to these done for Cess and S&HCess for excisable materials?
Thanks in advance for any contribution to clarify these dubts.
Gianpaolo

hi,
please create condition types for service taxes .
take for the three DAD.
no relevance for excise in service tax.
hope this clears your issue
create a dummy TAX CODE for
hope this clears your issue.
balajia

Sales Quote and Sales Order for Service Module.

Hi All,
I have a scenario with one of the customer where they have a Service Department. The customer is into installation and servicing of Air conditioning systems.
The scenario is as mentioned below:
Customer does the installation of Air Conditioning work and then provides service to the same, if contract mentioned that service is also to be provided by same team. There are also times when the customer quotes only for Servicing of the Air Conditioning in the Projects where the installation is not done by them, but a third party. In such case the customer sends his Sales Quotation for taking up the Servicing of the Air Conditioning (AMC for a year), to be provided to the principle client. If he wins the opportunity then the same will be transferred to Sales Order.
Now in SAP Business One the Service Module starts only with Service Contract and Service Warranty Templates. This is considering that the equipments are delivered by the Contractor him self. This scenario is fine.
But for equipments which are not delivered by the customer, then manual Customer Equipment Card can be prepared and then service contract created to it. But here there is a disconnect between the Quotation that they send to principle and attaching the Sales Order, if the Service Bid is won by Customer. If i need to keep a reference as to which Sales Order was received by Customer from Principle in Service Contract, there is no provision for same.
Is there any way i can do it other than creating a UDF and linking the sales order number to Service Contract and not developing any screens for same?
Require all your valuable inputs..
Regards
Rohan S. Kamble

Hi Rohan........
There is no such standard field in Service Contract to attach Sales Order. You can create UDF else you can have FMS and map it to remark field.
And when you copy it to service call you can attach the same SO at Activity level or it will be attached automatically as yiu are defining it into the service contract.........
Regards,
Rahul

Inter company Billing for service industry

Hi,
I never workded over inter company billing.Please suggest me what to do? I am in a service industry project where no delivery takes place.So how should i go about for intercompany billing configuration?
Thanx in advance.
Regardds,
Satya

Dear Satya,
You can create the inter company bill with refrence to the service order
To do inter company billing settings go through this IMG path
IMG>Sales and Distribution>Billing-->Intercompany billing
Process steps for normal inter company process with delivery.
INTER COMPANY BILLING
Definition:
A company arranges direct delivery of the goods to the customer from the stocks of another company belonging to the same corporate group.
To put in simple terms, Company code A orders goods through its sales organization A from Plant B belonging to Company code B.
It is imperative that both Plants A & B should have the material. In other words, the material is created for both the Plants A & B + their respective storage locations.
Sales Organizations and Plants are uniquely assigned to Company codes. It is not possible to assign either a plant or a sales organization to more than one company code.
Sales organizations and plants assigned to each other need not belong to the same company code.
In other terms, a plant belonging to Company code A & assigned to Sales Organization A can also be assigned to Sales Organization B of Company Code B. This enables cross company sales.
PARTIES INVOLVED
1) End Customer 2) Ordering Company code 3) Supplying Company Code.
End customer:
Customer who orders goods from the ordering company code.
Ordering Company Code:
Which orders goods from Plant belonging to Supplying Company code through its sales organization and bills the end customer.
Supplying Company Code:
Supplies goods from its plant to the end customer specified by the ordering company code and bill the ordering company code.
CONFIGURATION SETTINGS
Assign Delivery Plant of the supplying company code to Sales Org + Distribution channel of the Ordering company code in the Enterprise Structure.
DEFINE ORDER TYPES FOR INTERCOMPNY BILLING:
Menu path: IMG/ SD/Billing/Intercompany Billing/Define Order Types for Intercompany billing
Assign Organizational units by Plant:
Menu Path: IMG/ SD/Billing/Intercompany Billing/Assign Organizational units by Plant.
Define Internal Customer Number By Sales Organization:
Menu Path: IMG/ SD / Billing/ Intercompany Billing/ Define Internal Customer Number By Sales Organization:
Creating / Showing Ordering Sales Organization as Internal Customer for Supplying Company code:
Transaction Code: XD01
The ordering sales organization is represented as Internal customer of Supplying company code.
We need to create customer master in Account Group - Sold to Party and maintain minimum required financial & Sales Area data.
This internal customer number has to be assigned to the ordering sales organization. Hence, the system automatically picks up this Internal customer number whenever there is Intercompany billing.
PRICING:
We need to maintain two pricing procedures RVAA01 & ICAA01. Pricing procedure RVAA01 represents condition type PR00 & any other discounts or surcharges that are meant for end customer.
We assign Pricing procedure RVAA01 to combination of Sales area (Of Ordering company code) + Customer Pricing Procedure + Document Pricing Procedure of Sales document type.
This pricing Procedure (RVAA01) is determined both at Sales Order level & Billing processing for the end customer. We maintain PR00 condition type to represent the ordering company code's price to the end customer.
Condition records for PR00 are maintained using organizational elements of Ordering company code, end customer & the Material.
Eg: Sales Org. of Ordering company code + End customer + Material.
We also need to maintain PI01 condition type to represent costs to Ordering company code (in other words revenue to supplying company code). It is statistical condition type & meant for information purpose only.
Condition records for PI01 are created with the following key combination:
Ordering sales Org + Supplying Plant + Material
Pricing Procedure ICAA01is determined at Intercompany billing processing level.
Pricing Procedure ICAA01 - Pricing Procedure for Inter company billing is assigned to the combination of: Sales Area (of supplying company code) + Document pricing Procedure of Billing document type IV + Customer Pricing Procedure of the Internal customer.
Pricing Procedure ICAA01 has condition type IV01 that represents revenues for Supplying company code in the intercompany billing.
PR00 condition type also appears in Intercompany billing document. It is for information purposes only and does not have bearing on the value of the document.
PI01 represented under pricing procedure RVAA01 is reference condition type for IV01 and the same is defined in the condition type IV01. Due to this these two condition types represent same value.
The condition type IV01 in intercompany billing document represents revenue to the Supplying Company. But its corresponding condition type PI01 in the billing document to the end customer is shown as a statistical item meant for information purposes.
In your requirenment there will not be delivery process in between service sales order and the intercompany bill so do the settings accordingly in the copy controls between service sales order type and inter company billing type.
I hope this will help you,
Regards,
Murali.
I hope this will help you,

Dimension and Facts need for telecommunication industry

Hi All,
I am preparing a raw datamodel for a telecommunication client. I would like have ur inputs on what all dimension i can have and fact for the following subjetcs.
1.Customer Retention
2.Customer Profiling and Se4gmentation
3.Customer Care
4.Campaign Management
5.Forecasting and Service Planning
6.Product Profitability
I need help to form a raw data model. Pls help me out. looking forward to hear from u all.
Regards
Natesh

The issue is resolved

How to de-activate Qty and Price fields for Service purchase requisition

Dear all,
We have a request to de-activate (leave it as "Display") the fields of quantity and gross price when changing a service purchase requisition of a specific document type.
In example: We want that purchase requisition type NB, allows in change mode (ME52 or ME52N) to change the quantity and gross price of the services. On the other hand, these two fields must be only visible for order type ZNB. Besides this must be happening only for services.
Changing PT9 or PT9B will affect also the creation, and if we only configure based on transacction and document type does not work.
Any help will be highly appreciatted.
Cheers

Hi,
You may have to write a output requirement routine and assign the same to the output type in NACE.
But i don't think you will get the old and new data of Purchase order in requirement routine (program : SAPLV61B). You may have to export the data into memory from either a BADI method or User exit and then import the same in requirement routine.
Regards
Vinod

How to create service items and sales order for service contracts.

Hi,
I have created item using Purchased Item template and one more item(service item) using service /warranty program template. Then I have used these items to create sales order with service item in it and closed that order , but Iam not getting this order in service contracts. Is this right way to create sales order for service items. I
item name:- personal_computer
copied from purchased order template. service is enabled and install base is checked and enable service coverage is enabled.
item name:- service_item
copied from service /warranty program template
service is selected to inactive,
service type: service
duration: 1 year
template: Gold
and saved the item.
Then I have used these two items in sales order for service contracts. But that sales order is not hitting in service contracts. Is there any error with item creation.
Thanks,
Bharat G.

Following SAP Notes to be referred for Service Tax:
1. 778976 u2013 Service Tax and Ecess on Service Tax
2. 1032265 - SEcess on Service Tax
Regards
AK

Contract and release order for service: connection and field selection

Hi Experts,
I have some questions about contract and release order (PO against contarct) for services.
A -I want ot know if there is any standar way to oblige the creation of a release order to a contract. I mean i had some users that create a release order w/o reference to the contract and it works fine anyway. The document is a copy of the NB. I cant find the way to reference the 2 purchase document clearly.
B - Using a release order, when copying the item from contract catalogue by clicking the service selection icon, description and net price are correctly copied: the description is not modifiable but the net price can be change by the user. Can some body explain me where to modify this setting? where is the field selection and where in SPRO step by step please,
thanks in advance
Livio

... Nobody is so nice to suggest me any solution?
For the point A probably the only way is user-exit.... but for B i don't have any idea, please let me know
thanks
Livio

How to set upper and lower limit for service notification in SPRO

Hello everyone,
Good morning....!!
I am new to SAP PM and to SCN as well.
I have a question on Service notification user status.
I have notification profile configured in SAP as below:
Status no      Status          Short text              Lower limit          Upper limit
5                  REGD          Registered                1                          70
10                PCKS            Pack sent                  1                          70
20                APRC            Application received 1                        70
etc..
I want the statusesto be set as navigation should only allow to go back one by one...like from APRC -->PCKS not to REGD.From PCKS -->REGD etc..not vice versa.
Can enayone explain me to how to set lower and upper limits for these according ot the above requirement.
for more details please check my attachment.
Thanks in advance..!!
Regards,
Sudha.

Once you change the status to previous status, just save the order. Then again open the order & try to change the user status.
Just I made replica of your profile. I could able to change (even without saving the order).

Standerd BI Content DataSources and Cubes used for Cement industry

HI,
    Kindly any one sugest the list of standerd BI Content DataSources,
   and standerd BI Content Cubes used for Cement industry
   related projects.
Standerd BI Content Datasources and cubes for modules
SD, Product costing , Inventry, and GL.
Kindly Sugest.
Regard,
prasad.

Hi,
You can use normal InfoCubes/DataSource for the Cement Industry, recently I saw the design of the Cement Industry BI system, there also same InfoCubes and DataSourecs they used.
For Cubes and DataSource details see in SDN..
https://wiki.sdn.sap.com/wiki/display/BI/BWSDMMFIDATASOURCES
Thanks
Reddy

CIN - ECess and S&HCess for services

Hi all,
I have a dubt about settings of SD pricing conditions listed below:
JES4 IN A/R ECS on SerTax
JHS4 IN A/R S&H EdCESS ST
Using OSS note 778976 (Configuration for Service tax (MM and SD) I have created these 2 conditions with condition class "D" (taxes), but similar conditions defined for India in case of goods sales have condition class "A" (surcharges/discounts).
I think is strange that the same type of pricing condition have to be defined differently in case of goods or services, but I would to be sure if this is right or not. ECess and S&HCess have to be defined as surcharges or are, in case of services, taxes conditions?
Thanks in advance for any clarification about this dubt.
Gianpaolo

Hi Suresh,
Thanks for your answer, but my question remain. I know the difference between class condition "A" or "D". Probably, my first question wasn't clear. In case of ECess and S&HCess i would know if I have to use class "A" or "D" or if is the same thing for Indian fiscal requirements and so I can do what I want in customizing settings.
It seems strange for me as normally it's clear, also in SAP, if one pricing condition is or not a tax condition. For my point of view, if a condition isn't a tax condition, have no sense to manage it as a tax condition.
If you can confirm me that these condition are surcharges and not taxes, I thing the right solution would be to manage using "A" class condition and a access sequence different than sequence normally used for taxes (based for ex on customer and material tax classifications).
Regards
Gianpaolo

Change Boot Policy and Firmware Version for Service Profile using UCS PowerTool

I'm looking for the PowerTool syntax to modify both of these values on individual service profiles. The documentation behind most of these cmdlests is almosts non-existent.
I believe the boot policy may be able to be changed like this:
Set-UcsServiceProfile -BootPolicyName
As for the host firmware version under the policies tab of the SP... I have no idea what that cmdlet would be.
See attached images for examples.
Thanks in advance,
JD

Hello,
One version of the User guide for UCS powertool can be found here:
http://www.cisco.com/c/en/us/td/docs/unified_computing/ucs/sw/msft_tools/powertools/ucs_powertool_book/ucs_pwrtool_bkl1.html
That guide makes notes of the following commands in regards to HFPs:
Host Firmware Package
Create a Host Firmware package and set IgnoreCompCheck to No.
$host_firm_pack = Add-UcsFirmwareComputeHostPack -Name host_firm_pack -IgnoreCompCheck no
Add a Host Firmware pack item.
$host_firm_pack | Add-UcsFirmwarePackItem -Type adaptor -HwModel N20-AC0002 -HwVendor "Cisco Systems Inc"
-Version '1.4(1i)'
Set version of Host Firmware pack item.
$host_firm_pack | Get-UcsFirmwarePackItem -HwModel N20-AC0002 | Set-UcsFirmwarePackItem -Version '2.0(1t)'
Remove Host Firmware package.
$host_firm_pack | Remove-UcsFirmwareComputeHostPack
I would also like to recommend the Cisco Developed integrations section which may be more specific to the powertool:
https://communities.cisco.com/community/technology/datacenter/ucs_management/cisco_ucs_developed_integrations/content?filterID=contentstatus[published]~category[ucs-powertool]
As well as the Cisco Developers Network:
https://developer.cisco.com/site/devnet/home/index.gsp
Regards,
-Gabriel

Cipher- and TLS configurations for SSTP VPN Client

Hi!
We use TMG to terminate our SSTP VPN's.
TMG is configured to use TLS1.0 and 1.2 and ECDHE SHA 256/384 based ciphers.
If I connect to some of our published web services from my Win7/8/8.1, the web browser is using TLS1.2 and latest ciphers.
If I connect to the same TMG with SSTP VPN (and capture data to get these results), the Windows VPN uses TLS 1.0 and basic SHA handshake (naturally, since TLS 1.2 isn't kicking in).
Can someone tell me, does SSTP VPN use schannels or is there some other place where i should enable TLS1.2 to get the latest protection levels also to our VPN solution?
.. Or is this a TMG thing? :)
Antti
Antti Laatikainen IT Security Manager Santen Europe

Hi,
To enabling TLS 1.2 in TMG, please refer to this article:
TMG 2010 and enabling TLS 1.2
http://gnawgnu.blogspot.com/2011/09/tmg-2010-and-enabling-tls-12.html
In addition, Antti, I can only help you on this since I am not the professional on TMG and TSL.
To better help you, I suggest contacting the TMG support:
http://social.technet.microsoft.com/Forums/en-US/home?forum=Forefrontedgegeneral
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.
Thank you for your understanding.
Kate Li
TechNet Community Support

Application and start page for service professional (copy of SERVICEPRO)

Hi,
Can u pls advice me as to what should be the values for the following parameters for the business role SERVICEPRO:
1. Role Configuration key
2. Technical profile
for the selected technical profile:
- Startup application
- Start Page
I would want this profile to allow all the service related transactions. Kindly advice an approach.
Regards,
DP.

No response hence closing thread!

SD and MM QADB for service industry client

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