SD process for service process

hi
what will be the SD flow for service process i.e i'm trying to create a service as a material ( for logistics service providers ).i need to do shipment.
i have created a material as a service(material type - DIEN), and i have created a sales order and O/B delivery is automatically created for that material . but i could not include that material in the shipment.
kindly post ur suggestions.
regards
shankar

Servide process in Sd scenario's are basically order related billing. The term order related billing will be much clear after I narate an example. If we speak of Rentals for housing or commercial, we are not physically delivering the product while billing. Hence we have a sales order & based on sales order, we directly bill the customer.
Another example is in third party scenario, we receive order from customer. as we do not manufacture that product, we place an order to vendor instructing the vendor to directly deliver to our customer. Though a product is being delivered, it is not being delivered from our plant, hence we do not create delivery in our system, but we certainly bill the customer. This again is order related billing, as we have indirectly provided a service to the customer, & also added our business volumes.
The above are process for services.
Regards,
Rajesh Banka
Reward points if helpful.

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Can you Please Tell Me the Process for service/operation provide by one plant to other plant.

Can you Please Tell Me the Process for service/operation provide by one plant to other plant.
In My Company No Of Plants Like 1000,2000,3000,4000
Plant 1000 Provide the service/operation like (welding ,cutting, painting ) to other plants (eg 2000,3000,4000)
We want to give the profit for plant 1000 and book the service or operation charge in plant 2000 or 3000.
We don’t want to use material code in this process.
Can you help me it is possible or not through SAP PP.

Krishnendu,
Actually in my company we have one plant 1000 that plant provide the service like (CUTTING (SHAFT),WELDING,MACHINING,PAINTING)
actually plant already made one material xyz and supply 2000 plant .
we can use STO in this scenario and set special procurement key 80.
But my requirement is after some time plant 1000 provide few operation in xyz material that material already supply to 2000 plant.
in this case we dont use to produce any material.

Order Related Intercompany business process for Service material

Hi
I am looking for some info on Intercompany Business Process for service material - Order related.
I have created Sales order (ZBOR) copied from standard sales order (TA / OR), a billing document (ZIVA) copied from IVA, an item category (ZTAD) copied from TAD standard.
A material type used is DIEN (Services).
Note 63459 indicated that I have to use a copy requirement 613 for item category ZTAD. The copy requirement 613 was created by copying requirement 013 according to the attached reference.
I did the same according to the note. When I tried to create first billing document i.e. to end customer, its fine.
When I create second billing document i.e. intercompany billing, its going to first pricing procedure and end customer as Payee, which should not happen. Rather it should go to intercompany pricing procedure (ICAA01) and to Internal customer as payee.
Can someone guide me how to solve this issue?

when i run intercompany billing (ZIVA), it goes to copy control routines 613 , buts its picking end customer pricing procedure and payee as end customer , not picking intercompany pricing procedure and internal customer as Payee.
I am not sure what to do with 613 routinees as suggested by OSS note. All is i created this 613 copying from 13.
Do i need to develop the logic of picking correct intercompany pricing procedure i.e ICAA01 , and need to get the right payee and some header information in this 613 routine . which means automatic pricing procedure determination is not done using customization in Order related Intercompany billing . Am i right to understand?
Please suggest me how do i solve this issue.
Please send it to my [email protected] email too.

Sales Order Processing for "Services"

Dear SD Gurus,
Our Client is providing some services to our regular customers and they want to follow sales process for services.
Process should be -
Create Sales Order, Then create Billing document w.r.t. Sales Order. (delivery is not required)
Kindly help
Edited by: sagar g on Jul 28, 2009 9:11 AM

Kindly do the following Settings :-
1. Create Sales Order Type in VOV8 and maintain Order Related Billing only with Billing Type as F1.
2. Use item Category as TAD
3. Assign Item category in VOV4 with Sales Order Type + LEIS = TAD
4. Maintain the Same Item Category group in Material Master.
Also maintain the Copy Control Settings between Sales Order type & Billing Type.
Best Regards,
Ankur
Edited by: Ankur Agrawal on Jul 28, 2009 1:08 PM

Purchasing - A/P Transaction Processing for Services and Non Inventory Item

On of the main areas of concern that businesses have is in the area of Purchasing, Goods Receipts and AP Invoices Processing - There is a requirement that businesses have widely referred to as 3-way matching.
While SAP Business One has this functionality covered quiet well via the following, there is still some need for enhancements so that the application can correctly reflect the AP Accruals:
- Purchase Order processing with Approval Process (if configured)
- Ability to perform Goods Receipts for Services.
- Matching of AP Invoices to Goods Receipts with AP Invoice Approval Process (if configured)
The above transactions serve the 3-way matching quiet well for all purchases however when it comes to accuring for Services that have been provided, the application does not do this. The Goods Receipt transaction processing to acknowledge the service delivery is allowed however the related posting to the allocation account is missing.
The process that is followed by the application is same for Items that have not Inventory Items in Item Master.
As a result of the above, the business have to manually work out what the Accurals for services provided but not invoiced should be.
With little enhancement to the product this shortfall could very easily be overcome.

Hi,
Once there are transactions, we cannot make existing Inventory type item to Non Inventory type item.
Check SAP note:937297 which states as follows :
Symptom
Changing the status of the Inventory Item checkbox (in Item Master Data) for items with inventory transactions and documents, might lead to inaccuracies in the calculations of inventory value.
Other terms
Inventory Item, Non-inventory Item, Item Master Data, Continuous Stock, Perpetual Inventory, Inventory Valuation, 2004, 2005, 2005 A SP01
Reason and Prerequisites
Consulting Note
Solution
The status of an item (Inventory Item/Non-Inventory item as selected in the Inventory Item checkbox in the Item Master Data window), cannot be changed once an A/P, A/R, or Inventory document is posted for the item.
Regards,
Jitin Chawla

Tax Calculation for Service Process at service entry level

Hi all ,
We have Service process where the tax calculation is Purchase Item level and the Tax calcaulation is happening from there .
and also during MIRO .
system is not able to determine the tax calculation at service entry level , how can we achieve this ?
can some help me on this .
thanks ,
ksr

Hi,
please check additionally the following OSS notes:
495316     Taxes with services
See consulting Note 498878 for information about the functioning of
taxes for service documents.
For service orders, you can set in Customizing (Transaction ML100 or the
following path: -> Materials Management -> External Services Management
-> Taxes at Individual Service Level) whether the taxes are calculated
at individual service level or at item level.
If you set the 'Taxes at individual service level' indicator for a
country, you can maintain tax data (tax indicator MWSKZ and tax
jurisdiction code TXJCD) in a purchase order at service level AND at
item level in Customizing.
The tax calculation only occurs at service level.
Regards,
Edit

How many processes for Start processes

Hi Community,
                        I am new to process chains, I am creating process chains for master data loading. Here I am adding " Execute Info Package " for every Object.After adding 10 different objects system not allowing me to add new process type (" Execute Info Package ") to this list. Please some one tell me max how many process type we can include for a start process.
Regds
Robbie.

Hi Bhanu,
                   I added new process type (Execute Infopackage) for infoobject 0VTYPE to start process variant. When I am trying to Check the process I am getting message called "PROCESS WITH WARNING MESSAGES". And on the context menu of the node to go for Displaying Messages , Too many parallel processes for chosen server .
                     Please let me know if you need any further information.
Regds
Robbie.

Business process for Service related Sales Order

Dear Sir,
We have a business scenarion as per following:
A Customer has given an Order for providing a Service related to repairing of a Machine at customer site . To repair the machine , we have to send our engineer at customer site and also need to engage an outside expert . The expense related to travelling of our engineer and engaging of outside expert (by a route of service purchase order) also need to be booked against the customer service order . Finally a Service Invoice will be raised to customer . We also need to know the expense/income against the rendered service (in reference of customer service order) .
We are not aware of the steps to be followed as per the SAP recommended practices for such a scenarion and request SAP experts to kindly guide us about the steps to be followed .
We will be highly greatful to you for the kind help pl .
With thanks and Regards
Sonia Agarwal

Oh... It would be a long story.. I m trying to explain and hope it help..
I m not sure if you can change configuration or not.. If you can, please try below way..
1, Check/config requirement class: spro->SD->Basic function->ATP and transfer requirement->Define requirement classes.. You can use 039 or create your own one with reference to 039.. Please kindly take note that all the CO parameter should be correctly set.. i.e. account assignment, settlement profile, RA key....
2, Check/config requirement type: spro->SD->Basic function->ATP and transfer requirement->Define requirement types.. You can use 'SE' which is linked to '039' or you can create your own one linked to the requirement class defined by you..
3, Make sure your sales order item can determine this requirement type.. For this purpose, you have 2 ways..
i.. Determine by sales order item category..spro->SD->Basic function->ATP and transfer requirement->Determination Of Requirement Types Using Transaction.. Under this configration, you can establish the link between sales order item category and requirement type..
ii.. Or you can determine the requirement type by material master.. spro->Production->Production planning->Demand management->Planned Independent Requirement->Planning Strategy->Define Strategy & Define Strategy group.. You can create a new strategy by assigning the requirement type and then assign your strategy to a new strategy group and finally maintain the strategy group into your service material MRP3 view..
Roughly, after above configurations, the service sales process can work... The front-end opreation steps might include..
1, Create a sales order..
2, Issue material consumption.. MIGO/MB1A via movement type 231..
3, FI posting or CO cost assignment..
4, External service purchasing (Please take note that you need input a correct account assignment in your purchasing order)
5, Billing creation.
6, Result analysis (tcode:KKA3, a step in month end process)
7, Sales order settlement (tcode:VA88, a step in month end process)

Movement type error for Service Processes

Hi All,
We are working on service scenario with CRM5.0 and R/34.6c.
The problem that we face is as follows,
Whenever we make a service confirmation with products with item cat group BANC the movement type is correctly determined as 261 but whenever our service confirmation contains the products with item category NORM, the R/3 system returns the error that the movement type 291 is not found for the business area.
Regards
Rekha Dadwal

The error was due to the material type. We changed the material type and now it works fine

Sub contracting service Process

Hi,
In my scenario I am sending material i.e Shirts ( item) for ironing process to the vendor as subcontracting ironing service through order. I would like to get back the material from vendor w.r.t PO order and payment to made to service performed throgh invoice verification w.r.t service entry sheet.
My thought up on the process to create subcontracting PO on subcontracting vendor along with articles. Article will be received to vendor as subcon article w.r. t subcon PO. After completion of service it will be return to our end w.r. t PO. GRN will be performed. Since it is regular practice, I would like to create service master for repective services and will be treated /incorporated in PO similar to service purchase order. Based on this purchase order SES will be created and payment of service will be settled through invoice verification w.r.t service entry sheet.
Please let me know whether my thinking are in line or not. if not please suggest the alternative.you can reach through phone also.
Thanks & regards,
Sanjay Rahangdale
09327162228

Thanks.. In IS retails system , I want to send Shirt for Reprocessing vendor and get it back after reprocessing . After receipt of the same I will process the payment process for Service provided by the vendor.
For example
Shirt 30001001,qty 100 sending to vendor ABC for refinishing( ironing ) and after Refinish proceess I will get back the 100 qty .
Charges of refinishing is Rs2/ per unit.. I have to pay 200/- to vendor. and settle the bills.
At the same time I want to know the inventory stock at vendor end as vendor is supplying /returning shirts in incremental process.
Please revert.
Sanjay rahangdale

Third party service processing

Friends,
I have a scenario, where we get an order for service processing for Rs.100 from our customer and we subcontract the
full process for Rs.80.
problem is there is no migo for service and they will use, service entry sheet. but my MM consultant tells that service entry sheet has nothing to do with SD.
So how will it update SD so as to do the billing?
regards,
anand

hi,
You may create a service order with external servicing control key, that would generate a Service PR and PO. Once the user is confirming service entry sheet, the cost would be booked the Service order. Then You bill the customer using RRB process.
Use RAS order type with Service order, maintain the external servicing contrl key in service order... then like above process...
Babu

Service Process OR service order...?

Hi All,
What is the meaning for Service Process OR service order in SRM?
Pls let me know.
Akshitha.

Hello Sam,
All transactions are stored in CRMD_ORDERADM_H, there you'll find the GUID and OBJECT_ID (and some other generic header data) of the service order. Just query the table with PROCESS_TYPE = <your Z transaction type for service order> to get all service orders.
Hope this helps,
Regards,
Joost

Extraction Status in Service Process CRM to BW

Hi,
I need extract the field status of one Service Process in CRM to BW with the extractor 0CRM_SRV_PROCESS_H because the status of the one service process is changing frecuently and I need to make a query for time in different status for service process. With this extractor I obtein several status but I don't know their source i.e. 0STAONESYS3, 0STAONESYS8, 0STALOCSYS0 ...
In spro transaction of CRM, we have maked several status profil and I want to extract a profil Z status....
Somebody can I help me?
Thanks in advanced
Csr

Hi Cesar,
If you are trying to get the time at which the status has been set, you will have to access the tables CRM_JCDS (CRM status change document) CRM_JEST; TJ30 to get the status. You will have to use the status profile that has been assigned in the SPRO and using that, try to read the status key from TJ30.
Read the CRM_JEST table to get the date/time when the status was set and CRM_JCDS to check the status change. Once you have these, you will have to enhance the "Transactional datasource 0CRM_SRV_PROCESS_H" to add the field to the status. The other datasources 0STATONE... are for the system statuses and not quite helpful for the USER Statuses.
Regards,
Doniv

Not able to perform j1iex for service tax capturing

The service PO is similar to that of any other PO in terms of taxing.
In service tax we will have
Service tax          - 12 %
Education cess          - 2 %
Surcharge          - 1%
So for service tax code we will be maintaining three rates in the Tax code.
Follow the below process for Service Cycle :-
1. AC01 - Create Service master in AC01 and assign the Valuation Class for the Service Masters and do Account
                 Determination in OBYC for A/c Key GBB and Valuation Modifier VBR (to this Assign the Service Expense A/c) and
                 for A/c Key WRX, assign GR/IR Clearing A/c
2. ME21N - In PO (ME21N), use Item category as "D" (Services) along with Account Assignment Category "K" (Cost Center)
                    and In "Services" tab, specify the Service Master and pricing details
3. ML81N - Create Service Entry Sheet w.r.t. Service PO
Service Expense A/c - Dr
GR/IR Clearing A/c - Cr
4. MIRO - LIV for Service Entry Sheet or Service PO
Service Vendor A/c - Cr
GR/IR Clearing A/c - Dr
Service Tax A/c - Dr
Ed Cess on Service tax - Dr
Sec Ed Cess on Service tax - Dr
In normal purchase order having excise duty we would perform a t.code j1iex once for capturing excise and again for posting excise duty.
we want same step between step 3 and step 4 for service tax also. can anyone tell us how to achive that.

Hi
We dont have the provision to maintain registers for service tax.
so there is no question of capturing service tax thro J1IEX.
Service tax is posted to a G/L account at the time of MIRO.
We will utilize this service tax input credit at the time of monthly utilization (J2IUN) where in there is option for giving this G/L account.
then the amounts of input service tax will be populated in the screen.
regards
prasad

Enter Invoice before Service Entry for Service POs?

Hi,
I have a question that I am hoping someone can answer.
As per standard process, in order to enter an invoice for a service PO, the service entry should be posted and accepted. This is the standard service procurement process, i.e. a 3 way match process for service POs (PO - Service Entry - Invoice).
We have a request to be able to enter an invoice for a service PO (that will go on block) before entering the service entry sheet; once the service entry sheet is entered and accepted, the invoice should be unblocked and paid.
Currently, based on our testing in ECC 5.00, the system does NOT allow the user to enter an invoice for a service PO unless:
1. the service entry has been posted and accepted in the system (when using GR-IV checked, GR checked); or
2. the service PO is created such that the GR is non-valuated (where GR-IV is unchecked):
     a. GR-IV unchecked
     b. SR-IV unchecked
     c. GR checked
     d. GR non-valuated checked
In option 2 above, since it is GR non-valuated, as soon as the invoice is posted, the consumption account is hit, and offset by the vendor account (the GR/IR account is not impacted in this scenario). When the service entry is created and accepted, no accounting postings are made as it is GR non-valuated. Therefore, it looks very similar to a 2 way match process.
We also read in SAP Note 1166693 that says an invoice cannot be entered before service entry unless you activate Enterprise Public Sector, however, this conflicts with option 2 mentioned above.
Has anyone come across a similar requirement, implemented Public sector, option 2 above, or have any other solutions? Does anyone see any negative impacts with implementing option 2 above?
Cheers,

Hi,
I think you can use this functionality using LIV tolarance key DW ,please explore Spro>MM>LIV>Invoice block>set tolerence limits
By creating PO IV based you can block invoice till GR is posted, check it
Thanks
Diwakar

SD process for service process

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