Business process for Service related Sales Order

Dear Sir,
We have a business scenarion as per following:
A Customer has given an Order for providing a Service related to repairing of a Machine at customer site . To repair the machine , we have to send our engineer at customer site and also need to engage an outside expert . The expense related to travelling of our engineer and engaging of outside expert (by a route of service purchase order) also need to be booked against the customer service order . Finally a Service Invoice will be raised to customer . We also need to know the expense/income against the rendered service (in reference of customer service order) .
We are not aware of the steps to be followed as per the SAP recommended practices for such a scenarion and request SAP experts to kindly guide us about the steps to be followed .
We will be highly greatful to you for the kind help pl .
With thanks and Regards
Sonia Agarwal

Oh... It would be a long story.. I m trying to explain and hope it help..
I m not sure if you can change configuration or not.. If you can, please try below way..
1, Check/config requirement class: spro->SD->Basic function->ATP and transfer requirement->Define requirement classes.. You can use 039 or create your own one with reference to 039.. Please kindly take note that all the CO parameter should be correctly set.. i.e. account assignment, settlement profile, RA key....
2, Check/config requirement type: spro->SD->Basic function->ATP and transfer requirement->Define requirement types.. You can use 'SE' which is linked to '039' or you can create your own one linked to the requirement class defined by you..
3, Make sure your sales order item can determine this requirement type.. For this purpose, you have 2 ways..
i.. Determine by sales order item category..spro->SD->Basic function->ATP and transfer requirement->Determination Of Requirement Types Using Transaction.. Under this configration, you can establish the link between sales order item category and requirement type..
ii.. Or you can determine the requirement type by material master.. spro->Production->Production planning->Demand management->Planned Independent Requirement->Planning Strategy->Define Strategy & Define Strategy group.. You can create a new strategy by assigning the requirement type and then assign your strategy to a new strategy group and finally maintain the strategy group into your service material MRP3 view..
Roughly, after above configurations, the service sales process can work... The front-end opreation steps might include..
1, Create a sales order..
2, Issue material consumption.. MIGO/MB1A via movement type 231..
3, FI posting or CO cost assignment..
4, External service purchasing (Please take note that you need input a correct account assignment in your purchasing order)
5, Billing creation.
6, Result analysis (tcode:KKA3, a step in month end process)
7, Sales order settlement (tcode:VA88, a step in month end process)

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Order Related Intercompany business process for Service material

Hi
I am looking for some info on Intercompany Business Process for service material - Order related.
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A material type used is DIEN (Services).
Note 63459 indicated that I have to use a copy requirement 613 for item category ZTAD. The copy requirement 613 was created by copying requirement 013 according to the attached reference.
I did the same according to the note. When I tried to create first billing document i.e. to end customer, its fine.
When I create second billing document i.e. intercompany billing, its going to first pricing procedure and end customer as Payee, which should not happen. Rather it should go to intercompany pricing procedure (ICAA01) and to Internal customer as payee.
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when i run intercompany billing (ZIVA), it goes to copy control routines 613 , buts its picking end customer pricing procedure and payee as end customer , not picking intercompany pricing procedure and internal customer as Payee.
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Sales Order Processing for "Services"

Dear SD Gurus,
Our Client is providing some services to our regular customers and they want to follow sales process for services.
Process should be -
Create Sales Order, Then create Billing document w.r.t. Sales Order. (delivery is not required)
Kindly help
Edited by: sagar g on Jul 28, 2009 9:11 AM

Kindly do the following Settings :-
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2. Use item Category as TAD
3. Assign Item category in VOV4 with Sales Order Type + LEIS = TAD
4. Maintain the Same Item Category group in Material Master.
Also maintain the Copy Control Settings between Sales Order type & Billing Type.
Best Regards,
Ankur
Edited by: Ankur Agrawal on Jul 28, 2009 1:08 PM

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READ Web Service we tested and its working fine as we were able to see the data for an existing Sales Order in the Web Service.
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Hi Gourav,
I checked in SICF for the Webservice name created.
this is the service path
/default_host/sap/bc/srt/rfc/sap/ for the corresponding Web Service created in DEV 200 Client.
I checked in SOAMANAGER and saw that the endpoitnts were zero.
the Search Operation for Webservice have got three query fields mainly
Object Id, Posting Date,Procees Type
If we give Process Type
sign - blank
option - blank
low - YPO ( Custom )
High - blank we are getting 126 entries.
and if we check for the Process Type YPO (Custom ) in CRMD_ORDERADM_H Tbale also we are getting the same no of entries.
but only for option BT , for Posting Date issue is thr..
Any inputs to move forward will be highly appreciated.
Regards,
Sijo.
Edited by: sijokjohn85 on Mar 5, 2010 10:52 PM

ATP,confirm quantity for Purchase Order related Sales Order

Hi everybody,
I have purchase requisition related sales order item. I created purchase order with this PR.
I entry confirmation date and quantity on the PO.
Sales order item's delivery date equal to purchase order item's confirmation date.
Sales order item's confirmed quantity eq purchase order item's confirmed quantity. It is ok for me.
But, goods receipt not do yet for this purchase order and sales order stock = 0.
If I run VL10N for this sales order, I can create delivery.
I wants to see availilable sales order stock item on the VL10N items. How can I see?
or
If no goods receipt for sales order items then sales order item confirmed quantity can equal 0. How can I do?
Best regards
Gulay Celik

Hi
You can meet your requirement in multiple ways
1) Modify the requirement routine for copy control from Sales order to Delivery that DO not create the delivery for third party orders unless the GR is posted for the respective sales order.
2) IF you have implementded Inbound Delivey functionality in your system, You can change the availabiltity situation every time you modify the GR dates and times. Modify the PO user exit that when ever a new confirmation Key LA is entered in the purchase order it goes and updates the schdule line dates and quantities in the order based on the dates entered in the LA confirmation key.
and even if delivey gets created also what is the problem ? The GI cannot be posted though unlsess there is sufficient stock.

SD process for service process

hi
what will be the SD flow for service process i.e i'm trying to create a service as a material ( for logistics service providers ).i need to do shipment.
i have created a material as a service(material type - DIEN), and i have created a sales order and O/B delivery is automatically created for that material . but i could not include that material in the shipment.
kindly post ur suggestions.
regards
shankar

Servide process in Sd scenario's are basically order related billing. The term order related billing will be much clear after I narate an example. If we speak of Rentals for housing or commercial, we are not physically delivering the product while billing. Hence we have a sales order & based on sales order, we directly bill the customer.
Another example is in third party scenario, we receive order from customer. as we do not manufacture that product, we place an order to vendor instructing the vendor to directly deliver to our customer. Though a product is being delivered, it is not being delivered from our plant, hence we do not create delivery in our system, but we certainly bill the customer. This again is order related billing, as we have indirectly provided a service to the customer, & also added our business volumes.
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Regards,
Rajesh Banka
Reward points if helpful.

Serial number related sales orders???

Hi everyone,
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in our company it is defined that serial number would be created in the first sales order, when the customer purchase the configurable products at the first time.--- we call that initial sales.
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yunfan
Edited by: yunfan Wang on Feb 11, 2012 5:02 PM

hi, Ncvajja:
First thanx for ur instant reply.
i would try ur way on monday, but as i assumed,
the method u mentioned may be correct in those companies where the serial number is automatically created by delivery. (as i remembered, the table SER01 is for delivery)
however in our company the serial number is saved in SER02, which are order related, that means the serial number is automatically created after the sales order is created.
so in this way, i only find the first order through SER01 or 02, no matter it is delivery or sales order, but what i want is the sales order after that. in the following sales process, the serial number is already there for selection...
anyway, those above is only based on my knowledge, iif i was wrong about this, hehe, please tell me, i am quite junior in this area...
thanx

Accounting entry against Excise invoice not created for Service Tax sales

Dear all,
I am facing one problem related to accounting entry against excise invoice not created, for service tax sales scenario in SEZ plant.
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Plz. suggest step by step guideline to resolve this issue.
Thanks & Regards,
Mukesh Pardeshi

Hi ReazuddinMD,
thanks for your reply and support...I checked all the entries/accounts maintained correct.. but the Accounting entrys against Excise invoice not created..
Now i am geeting error as below at the time of saving Excise invoice,
No account is specified in item 0000000001
Message no. F5670
Diagnosis
No account was specified for account type "S" in item "0000000001" of the FI/CO document.
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The Financial Accounting program cannot process the document.
Procedure
A system error has probably occurred in the application you called up. Check the data transferred to item "0000000001" of the FI/CO document.

Cost of Inventory for Special Stock- (Sales Order Stock)

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Regards
Anilkumar

Hi,
thanks for your info.
Can i say the changes will be done for those special stock.?
Actually my problem is related to a Return Sales order process where we need to change the MAP before DO and GI, otherwise the Material document would not capture the correct MAP during GI.
and the solution from the senior is select the variance "special stock -Sales order" and enter the sales doc# in MR21.
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Prerequisites for archiving the sales order

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What are the prerequisites for archiving a sales order? What is the last business transaction from which the archiving process is triggered? Is it necessary to set status CLSD on the sales order for archiving ? what are the other system statuses that should be set for archiving a sales order?
Thanks & Regards
San

Hi Santosh,
Sales Order is linked to other subsequent documents in the Order Processing cycle like Delivery, Invoice , Shipments, etc. So, we've to make sure that all the dependencies are removed before we can start to archive an SO.
You can see the dependencies in SARA Transaction (Goto->Network Graphic).
The SO archiving program checks if the status of the subsequent documents are Completed or not. (status in VBUK table is "C") .
There are other options like Residence Time, Existence of PO , Existing of Accouting Doc.
You can select the options, based on your company's decision regarding the extent of SO archiving they wanted to achieve.
The program will throw the messages appropriately, based on the checks it performed and appropriate actions can be taken from the document side .
This is a link , which explains the checks the program does before archiving.
http://help.sap.com/erp2005_ehp_04/helpdata/EN/a9/55c7d490a111d1a5510000e82deaaa/content.htm
Regards,
Shail.

What is diff between delivery related sales order & billing related sales o

what is diff between delivery related sales order & billing related sales order ???

hi prasanth,
extending the Answer of shasikanth,
1) Order Related Billing:
some items are not related to delivery, like service items.
these items will be defined by different ITEM Categories.
2) Delivery Related billing:
standard item like TAN,which is delivery related billing.that means for this item we need to create a delivery documnet.with reference to delivery document we need to create a billing document.
when we define item category,
we miantain whether its order related or Delivery related billing.
The respective field in item category is......
Relavant for Billing A - delivery related billing
B - Order realted billing
by this we can say item category defines, whether item is relavent for billing or not and also it defines whether its a Order related or Delivery Related billing.
The Respective billing document type will be determined from Sales document type(vov8).

Enquiry on MR21 for Special stock Sales Order

HI Guru,
Can anyone please advice me the purpose of MR21 for special stock Sales order?
Where and which table would the program MR21 update?
thank you very much,
Chee Wee

Hi,
thanks for your info.
Can i say the changes will be done for those special stock.?
Actually my problem is related to a Return Sales order process where we need to change the MAP before DO and GI, otherwise the Material document would not capture the correct MAP during GI.
and the solution from the senior is select the variance "special stock -Sales order" and enter the sales doc# in MR21.
The problem that we are not yet having any special stock for this return Sales order, but this MR21 works for us and after that, the material document is able to capture the correct MAP.
Any idea what or where the MR21 is updating for the "Special Stock-Sales order" if we don't have any Sales order stock for the paticular sales document?

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Add new F4 (searchhelp) for material in sales order

Hi there!
I read the following related poste:
customisation of F4 for material in sales order
In that post Atul wanted to change an existing search help. My problem is differnet I think.
What I have:
In VA01 I have many different SearchHelps for the material: 9 standards and 2 from my serviceprovider. The standards have shortcuts M, A, H, K, L, N, O, P and S. The two custom ones have 2 and Y.
in MM03 I have even more different SearchHelps for the material: maybe 23 standards and 3 customized ones. The standards have the shortcuts M, A, B, C, E, F, H, I, J, K, L, N, O, P, R, S, T, V and W (then one without ?!?), then G, U. The custom ones are 1, 2, 3, Y.
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Where do I have to customize / program things to do so?
Thanks in advance!

Works!
I had to include the Searchhelp MAT1I into the section "included searchhelps" of searchhelp SD_MAT1 within transaction SE11 and run the default parameter assignment (Button).
I know it was MAT1I because I looked it up in Searchhelp MAT1_A... just to round this ticket for maybe the next readers.

Business process for Service related Sales Order

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