Sd-project exposure

Question

dear sapgurus
iam putting up 2.5 yrs of experience with a break up of 11 months in implementation and rest in support side. for a short period iam including change of request.As per my friends guidance iam including "<b>change of request</b>". what is all about change of request. where exactly this change of request come to picture and in which area i.e. implementation or support.
pls. guide me.
kindly help me out.
bhaskar

Answer 1

Hello krishna bhaskar,
Change request:
A problem has been detected in a system. No support message has been created, but you want to create a change request anyway.
The procedure is just given below:
       1.      Call transaction CRMD_ORDER.
       2.      Choose Change Request.
       3.      Make an entry in the following fields:
                            a.      Description
                            b.      Sold-to Party
                            c.      Requester
                            d.      IBase component (which you defined in Customizing for SAP Solution Manager &#61614; Basic Settings &#61614; SAP Solution Manager System &#61614; Service Desk &#61614; iBase)
       4.      In the Subject field, select Urgent Correction, for example.
       5.      In the lower right-hand screen area, select Change Description in the dropdown list box.
       6.      Enter a description of the change that you want to be implemented.
       7.      In the Change Manager field, enter the Business Partner (user) of the change manager who is responsible for approving or rejecting the change request.
       8.      Choose Save.
**REWARD IF THIS HELPS**
Regards
AK