Search issue in CCM

Hi,
I need help on searching catalog items when end user creating shopping cart and connect to CCM.
We have one procurement catalog, shared by 3 different companies, and I created different view for each company. In each view I defined rule to include items in the view by different value of a specific characteristic. By doing this, each company only sees items assigned to their own view.
There are few vendors providing products to all three companies, but they have different vendor code in different company. Therefore when we create 3 supplier catalogs for same vendor with different vendor code, and use the specific characteristic I mentioned above to indicate which company it belongs to, although the other information of the items are all same. This works well and the users from each company only see items assigning to their own company view when they connect to internal catalog from SRM.
However, today I got issue from end user from one of the 3 companies. When the user search item with key word, the system listed items from common vendors not from her own company, but also other 2 companies, which means, the same item displays in the list 3 times. But it does not happen to users in other two companies.
I have checked the views and the rules, they are all same as before. I also tried to re-run the rules and publish the procurement catalog again, it also does not solve the issue.
I don't have any clue now. Anybody can help me? Many thanks!!
Thanks and Regards,
Elly

Hi Jason,
Thanks for your continuous help.
The view I defined for each company only has one rule, with simple condition. It worked fine before, so I suppose it's not because of this. I concentrated on what happened recently and did many testings.
Finally I was able to find the solution. After doing many testings and checking SAP notes, I found that the issue might be caused by our recent upgrade to SP13. There is a note 1089996 implemented with this upgrade, but it has some side effect that items deleted from view still available in search engine when user check catalog. Note 1231427 should be implemented to solve this. My BASIS team has already implemented the note and now everything looks fine.
It's not very obvious to find the SAP note. I tried different keywords and luckily I was able to find it. I think it's good to share this. Hope it can help others who may have same issue.
Thanks and Regards,
Elly

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