Second Palm TX issue, can't find cust service.

Question

 Good afternoon, Unfortunately this is my second TX digitizer issue. I am having huge problems trying to contact customer service for assistance.  Either the phone number is not in service or I get the run around. When I email the company, I get no response (Actual email below). Its going on about 2 months now and I am quite frustrated and I have been using palm products for about 10 years and I am loyal.  Any help would be greatly appreciated.  Thanks in advance.
EMAIL MESSAGE SENT
Dear Sir or Ma'am,
Good afternoon, I have some problems with my Palm TX handheld and had an extremely hard time finding a phone/contact number for the PDA assistance, I hope you can help me. I have a Palm TX S/NN70UXP3M0RX Mac:000B6C4020011 with the following issues.
Digitized drift – I have purchased and installed “Power Digi” and it helps a bit but I find myself having to re-digitize the touchscreen quite often.
Screen area not recognized – The upper left hand corner of the screen is not recognized most of the time when a stylus is used in that area
Upon performing a hard reset, it is extremely difficult to digitize the device on the initial digitize screen. It generally takes about 45 minutes or longer to digitize after a hard reset due to the fact the upper left hand portion of the screen is not recognized.
All of the above issues are progressively getting worse.
This is my 2nd Palm TX with this problem. I contacted customer service(my first TX), verified that it was in warranty. There were problems communicating/understanding the operator but we got through it and I was told to await a confirmation # that would be sent to me and that I could not sent the unit in until I received the #. I waited several weeks however and received nothing from palm. I started the process again, became frustrated, and eventually purchased another Palm TX (this one). I love the Palm pdas, the pdas are great for work etc. This time however going out and buying another one is not an option (I don't make a lot of money).
I sincerely appreciate your assistance in this matter. My contact information is below, feel free to contact me.
Thanks in advance for your help!
Post relates to: Palm TX
Post relates to: Palm TX

Answer 1

Have you tried calling this number:
Palm phone support fee is $14.95 US. Fee is waived if you’re within
90 days of purchase, or if your issue results in a repair order being
created.
U.S. Support (English):
Phone: [phone]
Hours: Mon-Fri 6am-8pm PST, Sat-Sun 8am-5pm PST
WyreNut
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