Security questions to make purchases
I forgot my security questions to make purchases on my mac and am not given the option for a rescue email. what do i do?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Similar Messages
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TS2446 I need to reset my security questions to make purchases
I really want to find out my security answers to my security questions to make purchases please help
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(77306) -
Need help in resetting new email to retrieve emails
And need to renew security answers I forgot them as wellhttp://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH -
ITunes keeps asking my security questions on every purchase
iTunes keeps asking my security questions on every purchase. I forget the message, but it said someting about this being my first time dowloading. I know the answers, so I enter them and proceed to download my purchase. But next time I make a purchase I have to answer them again. I only noticed this after reinstalling iTunes after updating windows 8 to windows 8.1
Click "Manage Account" on the left here:
http://www.apple.com/support/appleid/ -
I can't make purchases on my iPhone without answering security questions and I don't know my rescue email how can I change or add a rescue email so I can change my security answers and make purchases
Without a rescue email you will have to call Apple to change your security questions:
See http://support.apple.com/kb/HT5699 -
We forgot the security quetions to make the first purchase on this devise.. Where can I go to find them?
Hi Travis47,
Thanks for visiting Apple Support Communities.
See this article for help with resetting your security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Best,
Jeremy -
Support will not reset security questions to allow purchases on account.
So awhile back I decided to format my pc due to installing new components into it. I logged into my itunes account after and it told me I will need to answer my security questions in order to purchase any more songs. It also gave me the option to send support an email so they could reset my questions.
I went ahead and sent them an email and they replied back almost instantly saying they recieved my concern and within 2 days I will have an update email to tell me what's going on. Waited two days and nothing came through the email. A week after the original email, I sent another to see if there was any updates about my request or possibly a time frame.
I got this in a reply.
"Hello ---,
This is Karthik again. Thank you for your patience. Being an iTunes customer myself, I know how important this is to you.
Ronald, I know how frustrating this situation is, and please be assured that I have your request escalated and flagged as my top priority. Regrettably I?m unable to reset your Security Question at this time and I currently do not have more information regarding a possible timeframe for resolution, however I will be in touch with you as soon as I have any further details regarding this matter.
Your continued patience is greatly appreciated.
Have a great day!!
Sincerely,
Karthik
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/ "
Is there any way to get this resolved?If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
HT1491 Security questions when making purchases. How do i fix this?
I cannot download purchases for my iPod without a prompt to answer security questions. How do I fix this?
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
My security questions say my answers are wrong but they aren't. Now it won't let me download any apps or music. Please help me soon ! Thanks !
If you forgot the answers to the previous ones, you need to contact supporrt to reset them.
Here's how I did it:
Visit:
https://expresslane.apple.com/
Follow these steps:
All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security
Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum.
You will find an option to send an email to Apple on that page. Indicate that you forgot the answers to your security questions and wait for iTunes support to reply. -
HT202213 do not know my security question answers to purchase apps
How can I hind out my security answers to purchase my apps...I dont rem setting them up?
Hi RileyDP,
You will have to contact iTunes Support to get them reset:
http://support.apple.com/kb/HT5699?viewlocale=en_US
or by email:
https://ssl.apple.com/emea/support/itunes/contact.html
Cheers,
GB -
Help
The large text size makes your post almost impossible to read.
Excessive use of bold or capitals (also) makes posts difficult to read.
You can drag most of the column headings left or right, or right-click on the header to turn columns on or off.
Once you've used File > Display Duplicates or Shift > File > Display Exact Duplicates you can use File > Display All or the Display All button at the bottom of the list to restore the display.
For general advice on organising your library see this article on Grouping tracks into albums.
tt2 -
PLEASE HELP ME I'M GETTING SO FRUSTRATED
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
Please help me
Hi Ginny,
Thank you for taking the time to post; I understand your frustration at having to find an alternative service. How have you been using Workspaces? I'd be happy to offer some suggestions where possible.
Since you mention using Workspaces as a repository, you might be interested in checking out Acrobat.com. While it doesn't include the any authoring apps like Workspaces does (e.g. Buzzword and Tables), Acrobat.com is a convenient tool for storing and sharing files and accessing them across multiple platforms and devices. We'll be adding features and functionality over time, so you can look forward to consistent development and maintenance on the service; as an added bonus, you can use Adobe Reader on your iOS or Android device to access the documents you have stored there.
Let me know if you'd like more information on Acrobat.com or if you have any other questions about Workspaces.
Best,
Rebecca -
I got a new macbook pro a couple days ago and didnt realize you needed to answer security questions to make purchases on a new computer, i need anyone who can help me asap.
That's because you never registered a rescue email address. The only way to resolve this now is to contact iTunes Support. They are the only ones that can help.
http://www.apple.com/emea/support/itunes/contact.html -
I am being asked to answer security questions to make my first purchase on my iPad. I never set any up so what do I do? Can they be changed?
Call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699
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