Seeking tech support for my IdeaPad U160

I bought my U160 from China three years ago. Now it generates heat severely. After turning on for one minute, the CPU temperature can reach 120 degree. Now I estimate the CPU heat sink glue may have been done. Therefore I wonder whether I can an instruction for internal constitution so that I can trade the heat sink glue by myself. Also I hope to get the service station contact which is in Burbank or Los Angeles.

Hi Songshaofeng,
Welcome to Lenovo Community!
I understand your concern and as your U160 Laptop is getting overheat and please try to change the Thermal Paste if the computer is Out Of Warranty as this will VOID the warranty. Below is the link to download the HMM (Hardware Maintenance Manual) and refer page #48 for the “Fan assembly and heat sink assembly” step to change the thermal paste.
Lenovo IdeaPad U160 HMM
But, I would strongly suggest you to contact our Technical Support for further Assistance to get the details of the nearest Authorized Service Center to get the issue analyzed.
Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.
Do post us back for further queries.
Best Regards
Shiva Kumar
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Similar Messages

  • Apple changed my Apple ID to the email address associated with my iTunes account. I now can no longer access my account because the old user name is no longer valid and has no password. I have been on the phone with tech support for hours trying to fix.

    Apple changed my Apple ID to the email address associated with my iTunes account. I now can no longer access my account because the old user name is no longer valid and has no password. I have been on the phone with tech support for hours trying to fix this. I can not update any of the apps associated with that user name.

    Is this itunes on the iPad or on my computer? Thank you for the reply.

  • I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service

    I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service that didn't work. Verizon advised us that would upgrade both of our phones (to see if that solved the problem). Ok...this is where Verizon has forgotten customer service rules. He order 2 phone...one for himself, one for me. 1st the wrong address on the package..Fedex couldn't deliver...2nd...missing condo number Fedex couldn't deliver again...(2nd call to Verizon)...3rd package was finally deliver with 1 phone...missing my phone. Contacted verizon rep...reorder my phone again..but sorry we cannot give the same price as quoted on 21April...even though...its our mistake...Ok...Ok..what a surprise..but we can do this...after 65 minutes...found a price that was a little bit more...fine...just order the phone....I reordered phone on 28April...on the April 29...no email..so I can Verizon for the 4times in a few days..sorry your order was delay due to our Fraud dept. OK...talked to fraud dept...ok..account is good..will release phone and ship. OK...Next day, no email with deliver confimation. Contact Verizon 5 times now...sorry..your order was cancelled...YES...cancelled again...2nd time now...but we can reorder...OK...sorry but we cannot honor that price that was quoted..really...agent messed up...again...but we can do this for you....I don't understand...your mistake...ALL the times...
    Strange ...how my order gets cancelled twice by Verizon's mistake....yet you cannot honor prices that your agents quoted!!!
    I didn't reorder the phone....I cannot in good faith same with a company that does not stand behind their own mistakes...and worse...they make the poor customer pay for it...
    I will not be renewing my contact...its time to Cricket Wirless...which my sister-in-law loves for half the cost....

    I hope that you aren't complaining about dropped calls INSIDE your condo because no amount of switching or upgrading devices will solve that.
    VZW will not guarantee service inside of any structure. There are just too many factors. If the problem is inside then you might want to look at one of the following:
    1.) Network Extender (may cause issues for others in a condo or apartment style setting)
    2.) A Google Voice Number (Free with a Gmail email address), downloading Google Hangouts Dialer and forwarding your calls to the GVN so that you can make and receive calls over Wi-Fi.

  • Tech Support for Quicktime?

    Is there a tech support for Quicktime? I need to fix my problem, or figure out how to disable quicktime. It's really causing a problem for me.

    You could uninstall QT7 and re-download QT 6.5.2. I had to do that to keep watching Cisco IP-TV content in a stand-alone player.
    PowerBook G4 15" 1.5GHz   Mac OS X (10.3.8)   My screen reader came with a free computer!

  • Tech Support for Captivate?

    Did Adobe discontinue tech support for captivate? I can't seem to initiate a tech support session anymore??

    Sorry but this is a user forum, hope someone from the staff pops in.

  • Verizon tech support for FIOS - how to get around the attitude.

    Most are helpful, but some are rather disdainful of macs or linux, or act surprised if you have more than one computer.
    A: Well, if I only had one computer, why would I need a router?
    Linux does not need any special support, and in fact runs quite beautifully on FiOS and the router without any setup at all. It recognizes the router and self-adjusts with DHCP auto. Actually it's much faster and less flawed than Windows.
    Linux doesn't have any recognized or known virus. At all. FUD is generated at various times during calls to FiOS support when I make the mistake of mentioning linux. They act like it's going to break their network.
    I'm an Admin from MSFT, and MSFT uses linux. Extensively. They just don't like to talk about it. "Seven" = NT 7.0. NT is MSFT's version of UNIX, which they licensed fom Novell.
    So, even microsoft contains unix code. Tada.  Lets' drop the operating system arguments for now though.
    I have three Dell servers, six Dell and HP desktops, and two laptops. All but two of them run linux full time, and only one is dual boot. Both laptops run linux exclusively and so do three of the desktops and ALL my servers. I've never in 12 years had a linux virus, and I never will. No, I don't even run a firewall, and there is no linux antivirus software accepted by the linux distributions, because it's useless. Not needed.
    All of these machines, XP, Vista, Ubuntu, Slackware, and Red Hat Server run on four brainless hubs, or switches. A switch is not capable of DHCP or DNS routing. They are passive devices which are not capable of blocking a router. They only stop working when they die. You can have switches [hubs] in ANY conceivable chain or configuration, and they still work the same, as they all take commands from whatever routers you have.
    The only router in my home is the verizon router. I have no need of others, but I've run dual and even triple routers before without a single problem. You set the extra routers to 192.168.2.1 instead of 1.1. Third router? 192.168.3.1. And so on. Painless.
    None of these devices have yet failed or ever blocked internet access, yet half the time when I call verizon FiOS, the tech people tell me to connect directly to the router with my laptop. I've always just TOLD them that I did, but I never ever did that. It's not necessary. If you can't connect to 192.168.1.1, the router is dead. checking hubs is an astoundingly simple task that only takes a second... you just go to any other computer on that hub, or plug in my laptop, and see if you can get through. I've had one hub fail in the last 8 years, and that didn't fool me for more than a minute. I replaced it and was back in biz without tech support help.
    ONLY in the instance where only ONE computer is down, does it make sense to isolate the router. Thus, the FiOS people are just trained to eliminate the obvious, but they also talk smack. MOCO? Why would I have a major OC24 type network connection in my home? I've been hit with just such questions. Wouldn't verizon know if I had a backbone connection through them???
    Here's the deal: Buy your own equipment, and get warranties. Unless the external box, ONT I believe they call it, has died, you're not likely to get a lot of support anyway - since verizon will not talk about anything other than their router and the ONT.  Save time and just be aware of your own eqiupment. I'm on my sixth day of having no FiOS since Verizon sent me a new also bad router and now I'm awaiting another replacement by the UPS people. Speed is not a hot button issue with verizon service apparently, but they are better than comcast.
    Good thing about verizon is that they don't appear to cap bandwidth, and for that I respect them no matter how much garbage I get from a few of the tech support staff. Even most of those people are pretty nice. One of them actually talked linux with me for a half hour, and that was a breath of fresh air.
    Verizon needs to realize that there are three to six times more linux operating systems in use now worldwide than all windows products combined. The US Army and US Navy have switched to linux systems and dumped windows. I'm shopping for another new desktop, and I'm only buying penguin computers. I won't buy "7" because I've seen the source code, and don't have a high opinion of it. Linux is more robust, and for whatever reason, MSFT still refuses to implement the System Five and UNIX security levels that are inherent to a safe Operating System, and a kernel component of unix. I don't see why not. NT is capable, but all suggestions to turn it 'on' are ignored.
    I want to see verizon get with the program and start to support linux. After all, it's fifteen times cheaper to maintain, and three times less expensive to develop for. Verizon would never have to deal with spyware and viruses from its users ever again. One day I hope verizon will wake up.
    In the meantime, it would be nice if the tech support at FiOS wouldn't misinform clients and customers about linux, macs, and having several computers in the home. There's nothing at all wrong with that. I just bought a netbook from you folks and I'm using that now to get online.

    All I have to say about that is, "People fear what they do not know." Everyone has a comfort zone. Some people's comfort zone is larger than others, or encompasses different aspects of life. Most Windows users aren't comfortable with Mac or Unix operating systems. Most English speakers aren't comfortable with foreign languages. Most two-year-olds aren't comfortable with spinach.
    C'est la vie.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
    "All knowledge is worth having."

  • Is there any tech support for Neo4 products?

        One of the reasons I'm watching this forum is to see what kinds of problems I might end up with my Neo4 Platinum since I found out that MSI support of their products kinda sucks (not to say any other any other OEM is any better) This system I just built started out with a MSI X800 Pro PCIe (thought I wouldn't have any compatability problems since both were MSI products) that ended up being sent back because of a bad GPU. It did install ok but had garbage on the boot screen and wouldn't run any 3d programs. I tried to update the Bios on it and liveupdate wouldn't recognize it for bios update or driver updates. When I called tech support on it I was informed that none of the MSI X800 Pro PCIe cards are recognized as MSI products. I also asked why liveupdate does not show any driver updates for the motherboard drivers (I also have a KT6V that shows all the MB driver updates even when they have been updated) and I was informed that none of the new motherboards will show driver updates if they are current on the board. Problem is that my realtek drivers are updated and they still show up on liveupdate.
         I also have a hard time buying the statements made on this board that the forums are not part of MSI support. The Forums are not shown as an outside link but are listed under Service for MSI products and if you go to the Sevice page under the discription for the Forums it states that "You can also post a message there to get help." and yes I did read the forum rules where it states that "There is no MSI support to be found here. The moderators are not paid by MSI and do not work for MSI, we are users just like you." If everyone posting on these forums are just users helping each other, then wouldn't it be better just to state that the boards with SB are not compliant with the 24 pin connectors and that you need a PSU that is backward compatible to 20 pin specs?
         This "rant" of mine is not meant to be a bashing of MSI products since I haven't found many other OEMs that are any better in their support but is intended to help present and future users of MSI products and since I hope I'm using this forum as is intended by the "rules" can anyone who has a K8N Neo4 Platinum let me know if they are having a problem or know of a problem with the AMD 3500+ (winchester) voltage never reaching 1.4 volts on this mb? If the manuals for the mb and my psu are correct I have a dedicated 12 volt rail for the cpu with 15A. The cpu voltage stays around 1.37 on CoreCenter and 3 other programs that monitor cpu voltage even when running Prime95 with 100% cpu usage.

    The default for CPU Voltage is By CPU VID default for Adjust CPU VID is Startup which should be 1.4 volt. Since Cool'n'Quiet requires a driver to run and I also show low CPU VID in cmos it should be 1.4v but I tried with Cool'n'Quiet disabled and also tried setting CPU VID to 1.4 but have never made it to 1.4 I also tried setting it to 1.425 which is the next step and still read under 1.4.

  • How do I speak with someone from tech support for a issue??????

    I have tried many times to download the correct software for my HP OfficeJet 7410 printer. I always get a error message. "THE SYSTEM CAN NOT FIND THE FILE SPECIFIED". ("C:\Users\R61\AppData\Local\Temp\7z611S7\Setup\..\Setup\Blocksysus...) What is that???. Their wesite is of no value to help me. In frustration, then I tried to buy the driver software. Again, they could not help. I used to be able to print. Using their website, I was able to test print and test scan. All is well with that, so why can I not print? I have two other computers that are connected and print fine. My laptop will not print. It used too. Why are my downloads of the correct software not allowing the install of software?

    JDMAN
    The problem is likely one having to do with a previous installation failure or a minor corruption - a misplaced instruction, a bad link, something in the File System on the computer that is not where it belongs.
    Regardless, the issue is not likely the fault of the Full Feature Software.  That does not mean the computer is bad, it means that there is situation present on the computer that the normal installation program cannot handle.  Programs are smart, but there is a limit to what can be done during a standard installation.
    You can certainly call HP:
    Contact HP – USA - Phone Assistance
    List of
    HP tech support/ Customer Service Phone Numbers – Some English Speaking Countries
    Including UK and Europe
    Warranty Required – USA and Canada
    USA – Contact HP // Self-Help – Email - Chat
    ====================================================
    You can, if you like, take a look at the following Post:
    From pcwizard  for Windows 7
    Solved - Install Error "The system cannot find the file specified" (hpzprl40.exe)
    The solution likely fits your situation.  Do understand that where the Post suggests the member install the Full Feature Software, that you would install / work with the Full Feature Software for your printer:
    HP Officejet 7410 All-in-One Printer Drivers
    The entire Post is lengthy; contains much in the way of repeated content, does not always stick the the subject at hand, and also contains some devisive comments that, frankly add nothing to the constructive solution.  You may take away from it as much or as little as you feel is useful for your situation.
    One of the last entries in that lengthy regale regards Windows 8.x -- the contents might be useful to Forum members running Windows 8.x:
    Printer Installation in Windows 8.1: 'System cannot find file specified' Message
    NOTE from JonW: In addition to the details in this document I would recommend TURNING OFF REALTIME SCANNING when you have MCAFFEE LIVESAFE 2014 installed.
    =======================================================
    Option - Install from the Device Manager
    This is an alternate method to install the Driver that may be useful under some conditions. In the context of this overall procedure, it is necessary to have at least downloaded the software from the Printer’s support pages (so that the software package is located somewhere on the computer).
    Control Panel > icons > Device Manager > Imaging Devices >
    Right-Click on your Printer >
    Update Driver Software > Browse my computer for driver software >
    Let me pick from a list of device drivers on my system >
    If applicable:  Select the proper device Version from the list >   Next
    You may be presented with a prompt asking permission to install the Driver:
    Select Install to continue
    Restart / Reboot the computer and log in
     =======================================================
    I am not a Printer Expert.
    I hope this helps.
    Click the Kudos Thumbs-Up to say Thank You!
    And...Click Accept as Solution when my Answer provides a Fix or Workaround!
    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
    Kind Regards,
    Dragon-Fur

  • Where is the Tech Support for Crystal Reports

    Where is the technical support for Crystal Reports?  I have just been through one of the worst technical supports circles in my entire career - this phone# to that phone# and only to be told you cannot talk to a Tech Support person.  My dilema for anyone that can help - I am using Crystal Report 2008.  I have mapped to a database in MS Access 2002.  I copied the database to my desktop and created a test report.  I can see the fields in the Field Explorer.  I have dragged the fields onto the report and they are visible in Design View.  I can see the data in the fields when I browse the fields.  In the Preview View I do not see any data what-so-ever.  I have not changed any defaults and have not suppressed or hidden information.  The $1M question:  Why can't I see the data on my report?  I never had the problem when I used Crystal Reports v8.

    The datasource shows my database.  I believe that is what you meant.  No data.  IT has asked me to ask ? if in the Control Panel DSN if we need some information there.  I don't have a clue - I am just a report writer and not an IT person.

  • Where do I get tech support for Micrologic AV?

    My software is MicroLogic. Trying to install it on my iBook, OS 9.1. (Would have installed on my iBook G4 but MicroLogic doesn't run on OSX.) In attempting to launch MicroLogic, the program asks me to choose a Midi Connection by going to Option: Settings: MIDI Interface Communication. There, according to the manual (p. 49) a Global Preferences dialog box is to appear, with the setttings "off, USB, Modem, Printer". I am to select one. However, when I actually get to this menu of selections, the settings I am offered are "off, USB Unitor Family (not available), Modem, Printer". Why does the window not match what's in the manual? I am stuck right here at the beginning of the process because I can't select the USB port of my computer, which is the one that's connected to my keyboard. Please help me solve this problem or at least point me to where on the planet I can get tech support; since Emagic was absorbed by Apple there doesn't seem to be any such place. Many thanks.

    OMS. If you can still find it. try searching for Opcode OMS (open music system) You need it to run usb midi interfaces in OS9. Good luck, I'd seriously consider getting Logic express.

  • Where is the normal tech support for help

    they have every single kind of help to help you buy a product or 90 day service but after that they don't even provide you with a tech support number or email on the website how sorry is that!!!!!!
    i opened up my itune today and all my music and video and ebooks all gone i haven't updated haven't done a think that's bull ****. so is apple going to reimburse me for my time and all the music and video and ebooks i had.

    Relax.
    itunes has support:
    http://www.apple.com/support/itunes
    You can contact Apple from there.
    Where is your backup copy? It has always been basic to always maintain a backup copy of all important info/music/ebooks/pics/docs/etc.

  • Is there Tech Support for ITunes?

    Is there tech support somewhere for ITunes or are the discussion lists it?

    Thank you! Actually someone already answered my questions. I thought ITunes was the place to go to buy music videos and audios for handheld devices, but I was wrong apparently! It's only for IPODS and for watching/listening on the PC.
    I wanted music videos for my PDA (uses Windows Media Player) and music audios (MP3s?) for my phone, and I thought I could buy them here.
    I didn't realize that ITunes was it's own little Apple prison where music videos and songs have to remain - and in a format that my devices won't play.
    I don't want to sit and watch them on my PC -- I want to take them with me on my PDA and my phone.
    I suppose I will have to make my own.

  • Creative labs new tech 'support' for Austra

    Up until last week, I'd been dealing with the australian branch of crati've labs tech support. It appears over the last week or so theres been a changeover and its been sourced to singapore or something. I'd just like to say how utterly useless its been. I've been dealing with a terrible phone line, through which it is incredibly hard to understand anything i hear, that is sokmething i could overcome, but, the next problem is the operators.
    Many of them cannot understand me, at all, now, I'm the first to admit I have somewhat of an Australain accent, its nothing extreme though, and I'm told I'm quite well spoken. These guys in some instances cannot udnerstand a word I am saying, in other instances they do sort of get me, but, when it comes to giving out say, an email address, are totally lost.
    Yesterday I spent, oh, 5 minutes, trying to tell this guy that my last name, was spelt like this 'mcmahon', not like this m3mahon. It seems C and 3 are not easy to seperate. Not even giving a C for Cat, or C for Congo could help matters. I did manage to give out a phone number eventually, but still, no good.
    All I was chasing up was the cost of a repair for my zen touch, the touch pad has gone haywire. A week or so ago I dealt with the aussie service center, and, they informed me of the cost, faxed me out a form to fill out, to start off the repair and I was good to go. I misplaced the repair cost, so, I thought it would be easy to chase this up. No way, no one in the new help center had a clue what i was talking about, even once i got past the enormous and extremly frustrating language barrier.
    Just letting you know creative that unfortunately, this is the last straw. Your products are good, but, they arn't that good.Message Edited by macka_x on 03-07-200607:32 PM

    Duplicate post.
    Jason

  • Is there tech support for snow leopard

    I'm trying to install windows 7 using boot camp.  i'm a little discouraged.  I've been waiting for about 40 hours for an answer to this question
    https://discussions.apple.com/message/15218517#15218517
    and have not gotten one yet.  I'm afraid I won't get one.  The nearest genius bar is an hour away so I'm not keen on spending two hours plus about 10$ in gas to solve this problem. 
    Do I get complimentary tech support with snow leopard.  It doesn't look like i do but i want to be sure.

    You get a certain amount (I forget how much) of free tech support with a new machine.  Not with the purchase of Snow Leopard.  If you have paid for Apple Care, then you can call them for free, otherwise you have to pay for phone support.  Driving to the Apple Store would be cheaper, probably.

  • What is the problem with Adobe Customer/Tech support for Premiere Pro?!?!?!

    Today Adobe closed the NINTH support ticket - since mid-January - on my problem with Premiere Pro CC - it crashes on startup (just after the splash screen loads). From what I gather on here, I am not alone with this problem. It's apparently rather common!
    I've left message after message and, as I said, NINE tech support tickets (most recent #0185443350). All have been closed or withdrawn without ANY help, reply or solution. Yet my monthly Cloud charge is reliably withdrawn from my bank account!
    I need access to a working program! I use this in my studio business and my customers have been waiting since the end of January! This is now costing me money and customers!
    Adobe - Apparently you don't particularly care about your customers. I am NOT impressed and, at this point, I'm starting get a little pissed off. It's been almost six months and.....NOTHING!
    And YES, all of my drivers are up to date, etc. I've reinstalled. Updated drivers. Etc etc etc, ad nauseum!
    NOTHING WORKS!
    -Rowen Poole

    Hi Rowen,
    I sent you a PM. I hope I can help you resolve this issue.
    Thanks,
    Kevin

Maybe you are looking for

  • Assign one customer to multiple vehicles in DBM 600

    Dear All, I am trying to assign one customer to multiple vehicles in DBM by using VELOB - Execute Actions in Batch. I created one varient for customer assignment to vehicles in transcation code VELOV. Action - QACU. I entered Company code, Plant, Sal

  • How to abstract colums from persistable class(s)

    for example, i have some common column (created, modified, etc) for all tables and i don't want to mape the common columns in every single class. i know kodo has the following restriction in Inheritance "If a persistent class inherits from a non-pers

  • Project Server 2010 categories and group permissions

    Hi, I have reason to suspect that permissions have been varied on categories and are different for differing users requiring the same categories. Are there any tools I can use to quickly look at the current permissions compared to the default permiss

  • Restoring iPhoto Library from a backup

    Hi, I recently bought the backup program "Backblaze" just in time! I few days ago I accidentally lost my entire iPhoto library. Luckily after a 12.4 GB download (which took about a day and a half - man backblaze is awesome!) I had my library back. Th

  • Reformated system, can't get iphoto to take my pictures back

    I had to reformate my harddisk. I put back on original systems disk with updates and just got done putting on Tiger again. I updated software but everytime I try to put pictures back in iphoto it says the pictures are a newer version and can't be imp