Where is the Tech Support for Crystal Reports

Where is the technical support for Crystal Reports? I have just been through one of the worst technical supports circles in my entire career - this phone# to that phone# and only to be told you cannot talk to a Tech Support person. My dilema for anyone that can help - I am using Crystal Report 2008. I have mapped to a database in MS Access 2002. I copied the database to my desktop and created a test report. I can see the fields in the Field Explorer. I have dragged the fields onto the report and they are visible in Design View. I can see the data in the fields when I browse the fields. In the Preview View I do not see any data what-so-ever. I have not changed any defaults and have not suppressed or hidden information. The $1M question: Why can't I see the data on my report? I never had the problem when I used Crystal Reports v8.

The datasource shows my database. I believe that is what you meant. No data. IT has asked me to ask ? if in the Control Panel DSN if we need some information there. I don't have a clue - I am just a report writer and not an IT person.

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I searsh support for crystal reports for VS 2005

Post Author: wahid
CA Forum: Crystal Reports
Hello;
I learn crystal rports for VS 2005, for do reporting but i can't, can you send me address web for crystal reports and programming code in crystal reports
think you,

Before dishing out good $$ for a phone support, have you posted your query in these forums? Have you used the search box in the top tight corner to see if there is a solution already documented?
Just sayin...
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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DB2 support for Crystal Reports for Enterprise And Unx errors

Hi,
I have a requirement to create a report in CrystalReports for Enterprise 4 sourcing data from Oracle 11 and IBM DB2 V9 databases. My first approach is to create relational connections for both the databases in the BO Repository (using Universe designer) and use them directley in the CR for Enterprise. Here I was able to create the two connections but unable to use the DB2 connnection in the report. I get the below error:
"The Database DB2V9 is not supported".
Is DB2 is a supported database for Crystal reports for Enterprise ??
My second approach is to create a multisource universe using IDT. Here when I try to create the Datafoundation layer, I get to see the tables from the DB2 databasae but When I expand the Oracle connection, I get this error: "conversion from UTF8 to charset failed: encoding not loaded".
Im unable to create a multisource universe at all no matter what connections I use.
Here is some additional info:
SAP BI4.1 SP1
Windows 2008 R2 servers
Oracle 11g
IBM DB2 V9.7
Any suggestions please!
Thanks,
Ravinder

Hi,
First of all I would strongly advice you to only use IDT for your universe development. The old Universe Designer is a legacy tool and should not be used unless you are using products that doesn't support IDT universes.
The issue you are facing for your Oracle connection is likely caused by a missing path variable.
Add "C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64" to the PATH environment variables on the SAP Business Objects Enterprise server.
Restart the SIA
NOTE: Modify the path in case the SAP BusinessObjects Enterprise is installed in different folder.
Hope this helps.
Cheers,
Josh

Where can I find the latest upgrades for Crystal Reports 2008

Hello all
My question is rather simple, I need to know. Where can I find the latest upgrades for:
1) Crystal Reports 2008 Merge Modules
2) Crystal Reports 2008 Runtimes.
Are they incremental upgrades ????
Thanks in advance..
ADrián.-

Downloads page is here:
http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm
[This|https://wiki.sdn.sap.com/wiki/display/BOBJ/CrystalReports2008-VersionandDownloadinformationforSPsand+FPs] wiki tracks latest SPs and FPs with download links.
[This|https://wiki.sdn.sap.com/wiki/pages/viewpage.action?pageId=56787567] wiki has links to runtime (I believe I have not updated this for FP 2.5 yet, but the downloads page has these)
And yes, they are incremental.
Ludek
Follow us on Twitter http://twitter.com/SAPCRNetSup

Support for Crystal Report XI runtime on Windows Server 2008 R2

Hi all,
I was wondering if Crystal report XI runtime is supported on Windws Server 2008 R2.
I've found this url http://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e06b8953-a62b-2d10-38b9-ca71f747e2b1?QuickLink=index&overridelayout=true&59511066859035
We are develping with .Net framework 2.0.
Thanks in advance.
Regards.
Roberto.

Hi Roberto,
By 'Crystal report XI runtime' if you mean CR 11.0, then it is not supported with Windws Server 2008 R2.
See the compatibility chart.
http://wiki.scn.sap.com/wiki/pages/viewpage.action?original_fqdn=wiki.sdn.sap.com&pageId=56787567
The link you have referred is for Crystal Reprots for VS 2010 / 2012 / 2013 which is the lates version of CR which provides the SDK.
http://scn.sap.com/docs/DOC-7824
- Bhushan
Senior Engineer
SAP Active Global Support
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Got Enhancement ideas? Try the SAP Idea Place
Getting started and moving ahead with Crystal Reports .NET applications.

What is the URL link for Crystal Report samples from Richard Duffy or SAP?

Hey Experts,
I recall there is a website provided by Richard or SAP that gives away free sample of various crystal reports, or charges for some reports at a minimal price.
Anyone know the website link??
Thanks!
Chinho

Hi Chinho,
You may check his website first:
http://www.richardduffy.com/
Thanks,
Gordon

Where is the actual support for Adobe business Catalyst? Why can't I just phone someone like other software companies?

I am concerned by the 'non help' , customer service platitudes available to me as a customer. I was left 3 minutes to go through auto call filtration to be told that there is no-one to speak to. I am a new customer, clearly I have a different view of what customer service is. I wonder what exec has ever tested this? Anyone in their right mind could see that this is just plain poor and unacceptable.
No a great start, as we stand I will not be recommending this platform within my business community which amounts to 30 companies because I am nervous they will receive the same shoddy service.
Don't worry though, I only have a security breach and need urgent help.

Because they are a large US corporation that doesn't really want to talk to customers one on one. They hide behind call-centers and help sites that are hard to use. It's just better for the bottom line and no one person (or very few) knows enough to give you a useful answer. This is not just an Adobe problem. But large corporations generally suck at service. It's not good enough - but what are you going to do. That said we've had reasonable success with the online chat service - just takes days rather than minutes to get satisfactory answers.
You know it goes like this:-
"What seems to be the problem?",
You " I have this problem, I can't find information on X, Ca the BC do this?"
"Please wait while I check (consults documentation - probably the same docs we can see)"
You "hello",
"One sec",
"I don't seem to be able to find that, can you file a support ticket",
You "Can't you do that now for me?"
"Ok I can do that, your support ticket is this xxxx, but we'll email you. We'll come back to you with an answer later",
You "Thanks".
"Is there any thing else we can help you with today?",
You "No Thanks, just the question please".
15 minutes may have passed by this time, you have no useful answer (typically) and will have to wait 1 to 2 days for an answer (typically) and this is often "No sorry we don't support that right now".
This is typical, so generally we contact support as a last resort only. Google usually has better answers. But then this is what Adobe and most Large Software companies/Corporations want. You almost never get to talk to the "Horses mouth", a manager with clout, the product designer or developer.
We design, build and manage brand experiences for a number of large enterprises, personally we always recommend that these customers set up their support with real phone numbers and email along with contact forms (which I personally hate). In my mind typically you can deal with support matters in the fraction of the time if you can talk to someone directly who knows the product. A good telephone receptionist is 100 times more efficient than any call center (no matter what call center companies and software vendors tell you - the numbers lie). It means Happier customers. Better feedback to those who make the decisions.
Better all round. But usually companies don't see it that way. Managers want remove themselves as far as possible from customers everyday problems and let an underling or "the system" deal with it.
Maybe that's why few humans actually like dealing with large faceless corporations - yet we do, we put up with it - because they can get away with it.

End of support lifecycle for Crystal reports 9.0 and 10.5

Hi,
I am trying to find end of support date for Crystal Reports 9.0 and 10.5. Is there a link where I could find this information?
What are the option available to upgrade? Costs, etc...
Thanks

Hi,
Support for Crystal Reports ver 9 and 10.5 has already ended and as such no longer available in our Service Market Place (SMP - https://service.sap.com/support) Product Availability Matrix.
The latest version is Crystal Report 2008 V1 which has a Maintenance End date of Dec 31, 2015.
For options to upgrade and costs, please call your nearest Customer Interaction Center (CIC) and they should be able to guide you to appropriate team.
CIC's number can be found in SMP > Help & Support tab > Look up Support Center Addresses sub tab.
Hope this helps.

Merge files or redist installer for Crystal Reports 2011

I cannot find packages for merge files or installer for the redistribution files for Crystal Reports 2011. I have found them only for older versions. In the download section there is somewhere a hint that they are at a different position but no information where.
Can anyone help me?
Thank you
Arne Ortlinghaus

Hi Don,
thank you. It is ok using the files you indicated me. But there are still some doubts.
What does happen on a machine where a designer 2011 (internal version 14) is installed and an application that uses the dlls for Visual Studio 2010 (internal version 13). Does this work without problems?
In a readme for the redistributables for Visual Studio 2010 I have found the following text which I cannot interprete:
If you have installed Crystal Reports 2011 or any of the SAP BusinessObjects XI 4.0 products,
you may notice that their installation contains the same "Crystal Reports 2011" and "SAP
BusinessObjects Enterprise XI 4.0" folders as you see in this folder. Please note that the
folder/files names may be the same but most files have a different version, and are not
compatible with the Crystal Reports 2011 or SAP BusinessObjects XI 4.0 products.
Currently we want to upgrade our programs from Crystal Reports 9 to 2011 and we have many installations where for one machine the Crystal Reports Designer is needed together with our applications.
Arne Ortlinghaus

License for Crystal Report for Visual Studion 2005

Hi All,
I am developing reports for my application using crystal reports for VS 2005. I read on microsoft site (http://support.microsoft.com/kb/318102 ) that the free server software supports three active requests to the server. It further says that developer will need to purchase additional licenses to increase scalability. I think that our application would need the additional license. However, i was unable to find a link on business objects site were i can buy the additional license for crystal report for VS 2005. The link takes me to license for Crystal report 2008. It would be great if you can answer my following questions:
- what version of crystal reports do we need to purchase?
- do we need license for each implementation or do we need license for the developers only.
Thank you.
Best regards,
Abdul

Great questions! Let's get at em, one at a time:
How would you define a print job?
- A print job will essentially be consumed any time the print engine (crpe32.dll) needs to do work. So, processing one report = a print job. However, say you have one subreport, now the number of print jobs = 2. Now, say the subreport is in the details section and runs once per record. And you have 100 records. You will be running 1 + 100 print jobs. Paging to another page consumes a print job. Zooming consumes a print job, exporting and printing to a printer consumes a print job. So, depending on the report and the number of users, print jobs may be used up quite quickly. You can increase the print job limit by modifying the PrintJobLimit in the registry. For CR 2008, the reg entry is here:
HKLMsoftware usiness objectssuite 12.0
eport application serverinprocserver
(the above is used irrespective of the SDK (CR, RAS, BOE))
I am not using report viewer to render the report. I use 'ExportToDisk' method to save the report in word or pdf format. Does 'ExportToDisk' make one print job?
- see above. Again, if the report has a subreport, this will consume at least two print jobs.
How much time does a typical print job takes to complete?
- no way to tell in general terms. There are too many variables that will affect this. From how complex the report to database connections to version of runtime
What care shall I take to reduce the print job time?
- Best you can do is ensure that you are destroying the report object once you are done with it (report.close, report.dispose)
Will using Report Application Server (RAS) or Business Objects Enterprise increase the number of concurrent print jobs? If yes then by what amount?
- no it will not
To utilize Report Application Server (RAS) or Business Objects Enterprise, do I just need to use a specific SDK or is there some thing more to it?
- You do need to use the RAS assemblies for RAS, BOE assemblies for BOE. More information is below.
Sample RAS apps:
https://boc.sdn.sap.com/samples/84/1194
An article on RAS:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/10b840c0-623f-2b10-03b5-9d1913866b32
A power point as to which may be the best SDK to use:
https://boc.sdn.sap.com/node/972
Differences between all the SDKs (webinar):
https://www.sdn.sap.com/irj/sdn/crystalreports-dotnet?rid=/webcontent/uuid/106b8996-067e-2b10-2f8a-d8c136b3e330
BOE samples:
https://boc.sdn.sap.com/samples/84/1193
BOE SDK library:
http://devlibrary.businessobjects.com/BusinessObjectsXIR2SP2/en/devsuite.htm
Ludek

Best practise BW Query design for Crystal Reports integration

Hi all,
I am looking for a guide on best practices when designing a BW Query to be used as data foundation for a Crystal Report.
The scenario is that I am responsible for developing the Crystal Reports part, but not the BW Query part, therefore I would like to provide a list of best practises to the person who is responsible for the Query, this way make sure that the integration will work as good as possible. The setup is of course using BO Integration Kit for SAP.
An example is how to use authorization variables in the query to provide data security. This is just one example, there are problably a number of other things to be aware of. A document containing suggestions for best practices is what I am looking for, or if the document does not exist, input to what should be on such a list.
Thank you in advance.
Regards,
Rasmus

Hi Rasmus,
in regards to the Best Practices for Crystal Reports you can leverage all the knowledge you have on the Query Design today already. if you not the person for designing the query I think it is important to make sure people designing the queries do understand how Crystal Reports is leveraging the elements from the BI Query.
/people/ingo.hilgefort/blog/2008/02/19/businessobjects-and-sap-part-2
You should try to put as much as possible into the BI query from the logic point of view.
and you can also build common BI queries - there is no need to build a BI query for each report.
ingo

Where to download the crdb_jdbc.dll file ??? - Needed for Crystal report ..

Hi Friends ,
Where to download the crdb_jdbc.dll file ??? - Needed for Crystal report ..which is missing for me ...
i searched in many sites .. but this only dll file is missing ..
can any one help me out ..

itsdhanasaraa wrote:
Hi Friends ,
Where to download the crdb_jdbc.dll file ??? - Needed for Crystal report ..which is missing for me ...
i searched in many sites .. but this only dll file is missing ..
can any one help me out ..Ask at where ever you bought the software from.
Let me guess, you didn't buy it, did you?

Where are release notes for Crystal Reports 2011 SP10?

We've recently moved from Windows XP with an older release of Crystal to Windows 7 (64 bit) with Crystal Reports 2011. Where can you find what issues have been fixed? Despite finding a link with the text "Support and Feature Pack Release Notes" on the web page SAP Crystal Reports 2011 – SAP Help Portal Page, the document is for SP5. Where can you find issues known and fixed in each of the service packs (and known and not fixed)? I also looked at Analytics Knowledge Center and picked Crystal Reports and 2011 and the only release notes other than the initial release is for a FP3, which as near as I can tell is nowhere to be downloaded so I assume the SP1 replaced that...

Hi Eddie,
Release notes for SP10 are only available on the Service Market Place.
If you have an S-user ID, you may have a look at the document here.
-Abhilash

Verizon tech support for FIOS - how to get around the attitude.

Most are helpful, but some are rather disdainful of macs or linux, or act surprised if you have more than one computer.
A: Well, if I only had one computer, why would I need a router?
Linux does not need any special support, and in fact runs quite beautifully on FiOS and the router without any setup at all. It recognizes the router and self-adjusts with DHCP auto. Actually it's much faster and less flawed than Windows.
Linux doesn't have any recognized or known virus. At all. FUD is generated at various times during calls to FiOS support when I make the mistake of mentioning linux. They act like it's going to break their network.
I'm an Admin from MSFT, and MSFT uses linux. Extensively. They just don't like to talk about it. "Seven" = NT 7.0. NT is MSFT's version of UNIX, which they licensed fom Novell.
So, even microsoft contains unix code. Tada. Lets' drop the operating system arguments for now though.
I have three Dell servers, six Dell and HP desktops, and two laptops. All but two of them run linux full time, and only one is dual boot. Both laptops run linux exclusively and so do three of the desktops and ALL my servers. I've never in 12 years had a linux virus, and I never will. No, I don't even run a firewall, and there is no linux antivirus software accepted by the linux distributions, because it's useless. Not needed.
All of these machines, XP, Vista, Ubuntu, Slackware, and Red Hat Server run on four brainless hubs, or switches. A switch is not capable of DHCP or DNS routing. They are passive devices which are not capable of blocking a router. They only stop working when they die. You can have switches [hubs] in ANY conceivable chain or configuration, and they still work the same, as they all take commands from whatever routers you have.
The only router in my home is the verizon router. I have no need of others, but I've run dual and even triple routers before without a single problem. You set the extra routers to 192.168.2.1 instead of 1.1. Third router? 192.168.3.1. And so on. Painless.
None of these devices have yet failed or ever blocked internet access, yet half the time when I call verizon FiOS, the tech people tell me to connect directly to the router with my laptop. I've always just TOLD them that I did, but I never ever did that. It's not necessary. If you can't connect to 192.168.1.1, the router is dead. checking hubs is an astoundingly simple task that only takes a second... you just go to any other computer on that hub, or plug in my laptop, and see if you can get through. I've had one hub fail in the last 8 years, and that didn't fool me for more than a minute. I replaced it and was back in biz without tech support help.
ONLY in the instance where only ONE computer is down, does it make sense to isolate the router. Thus, the FiOS people are just trained to eliminate the obvious, but they also talk smack. MOCO? Why would I have a major OC24 type network connection in my home? I've been hit with just such questions. Wouldn't verizon know if I had a backbone connection through them???
Here's the deal: Buy your own equipment, and get warranties. Unless the external box, ONT I believe they call it, has died, you're not likely to get a lot of support anyway - since verizon will not talk about anything other than their router and the ONT. Save time and just be aware of your own eqiupment. I'm on my sixth day of having no FiOS since Verizon sent me a new also bad router and now I'm awaiting another replacement by the UPS people. Speed is not a hot button issue with verizon service apparently, but they are better than comcast.
Good thing about verizon is that they don't appear to cap bandwidth, and for that I respect them no matter how much garbage I get from a few of the tech support staff. Even most of those people are pretty nice. One of them actually talked linux with me for a half hour, and that was a breath of fresh air.
Verizon needs to realize that there are three to six times more linux operating systems in use now worldwide than all windows products combined. The US Army and US Navy have switched to linux systems and dumped windows. I'm shopping for another new desktop, and I'm only buying penguin computers. I won't buy "7" because I've seen the source code, and don't have a high opinion of it. Linux is more robust, and for whatever reason, MSFT still refuses to implement the System Five and UNIX security levels that are inherent to a safe Operating System, and a kernel component of unix. I don't see why not. NT is capable, but all suggestions to turn it 'on' are ignored.
I want to see verizon get with the program and start to support linux. After all, it's fifteen times cheaper to maintain, and three times less expensive to develop for. Verizon would never have to deal with spyware and viruses from its users ever again. One day I hope verizon will wake up.
In the meantime, it would be nice if the tech support at FiOS wouldn't misinform clients and customers about linux, macs, and having several computers in the home. There's nothing at all wrong with that. I just bought a netbook from you folks and I'm using that now to get online.

All I have to say about that is, "People fear what they do not know." Everyone has a comfort zone. Some people's comfort zone is larger than others, or encompasses different aspects of life. Most Windows users aren't comfortable with Mac or Unix operating systems. Most English speakers aren't comfortable with foreign languages. Most two-year-olds aren't comfortable with spinach.
C'est la vie.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Apple changed my Apple ID to the email address associated with my iTunes account. I now can no longer access my account because the old user name is no longer valid and has no password. I have been on the phone with tech support for hours trying to fix.

Apple changed my Apple ID to the email address associated with my iTunes account. I now can no longer access my account because the old user name is no longer valid and has no password. I have been on the phone with tech support for hours trying to fix this. I can not update any of the apps associated with that user name.

Is this itunes on the iPad or on my computer? Thank you for the reply.

Where is the Tech Support for Crystal Reports

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