Sending email fails from outlook based account, others work fine

blackberry9700
Email worked fine until I had to reset my password for my work account, now I can receive email via the blackberry from this account but cannot send. Send fails with "contains an invalid email address". My service provider and RIM have not been able to figure this out so far. Email account is not full, can access from a pc and send/receive. so problem is specific to the bb system.
I have read where others have had this issue, and that plain txt messages work (they do not for me) and also that you can delete the message body of the original in the reply and that works (kludgy at best) but I cant seem to delete the body of the message in the reply. any help would be appreciated. thanks

Hi and Welcome to the Forums!
You neglected to say what your work email account is..."Outlook-based" hints that it is Outlook Web Access (OWA), but could also mean that you use the desktop Outlook client to access some POP, IMAP, or other email service...and it's the email service that matters since that is what BIS communicates with. Consequently, it's difficult to point you to firm solutions. But, here is a KB that might be useful.
Plus, you can try this sequence:
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS conduits for the affected email accounts.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Sending email fails from outlook based account, others work fine

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