Sending email inbound to CRM

Via inbound processing (SCOT) I have specified that when an email comes in from CRMMAIL5, that the exit code I specified needs to be executed. I did the same thing in ECC. However in ECC, via trans SCOT, I can go to Utilities->inbox overview and view a log of what has happened. I can't find how to get to the inbox overview in CRM.
Anybody have a clue?
Thanks.

That's just the thing. The path doesn't exist. Neither does transaction SOIN. I've discovered note 1104489, which states this interface isn't available until support pack 14 of SAP_BASIS 70. We are on 13. The note contains corrections that can be applied, however it states:
This note contains correction instructions that you can implement using the Note Assistant. However, these corrections are only a prerequisite for future notes. They do not contain the functions of the corrections that are delivered with the Support Packages. Implement these corrections only if the Note Assistant requests you to do so when you implement another note.
You can run report RSBCSIN to see the inbound requests, but no logs or anything.

Similar Messages

Sending Emails in PeopleSoft CRM

Hi All,
I am using below Method for Sending Emails in PeopleSoft CRM.
Now i need to add some dynamic info like instead of Dear user in Mail Text,i need to
write Dear UserName. Concatenation is an option but for that purpose i have to loop for each user.
Is there any other Method ?
&MAIL_FLAGS = 0;
&MAIL_TO = " User1@email , User2@remail , User3@email";
&MAIL_CC = "";
&MAIL_BCC = "";
&MAIL_SUBJECT = "Thanks for your Interest";
&MAIL_TEXT = "Dear User, Thanks .....
&MAIL_FILES = "";
&MAIL_TITLES = "";
&MAIL_SENDER = " myEmail@email";
&RET = SendMail(&MAIL_FLAGS, &MAIL_TO, &MAIL_CC, &MAIL_BCC, &MAIL_SUBJECT, &MAIL_TEXT, &MAIL_FILES, &MAIL_TITLES, &MAIL_SENDER);
Thanks in Advance

So you're sending one email to three users? Wouldn't it be handier to loop for every email? That way you get a separate mail per user. If you're sending an email to 3 users as in the example then I would just retrieve the name for each user from the DB using a simple SQLExec.

Sending emails out in CRM

Dear experts:
How to send email from CRM system to outside using ABAP code/FM?
I found CRM_ERMS_MAIL_SEND but couldn't make it working.
Thanks, Dave

Hi Stephen.
Thanks for your reply once again and the information was very usefull. But my problem is still not resolved. let me explain the scenario.
When i send an email with an external id like gmail or yahoo id the mail is reaching outlook SENT FOLDER but not sending to any of the reciepts of gmail or yahoo. And i dont see any trace on microsoft exchange server also. only thing what i see is that the mail in the sent folder of outlook.This is happening without even configuring the SMTP.
My question is how the emails will be sent to outside world from CRM through outlook outbox and then outside world like gmail and yahoo accounts.
Any help on this is much appriciated.
Thanks
sama

Sending Email from Oracle CRM OD but..

Hi All,
I have a request that I guess is quite common in the community.
When I create an appointment/task in Oracle CRM OD I define the appointment of course and I define a list of users that I would like to involve.
Actually there is no notification about the fact that I'm entering a new appointment in the agenda of my collegues.The same situation when I have to change time/day for this appointment. My question is: there is a way to notify the others users involved in an appointment when I change time/date? Thanks.Massimo
Example: I create an appointment and I insert in the user list John and Bob. Of course John and Bob calendar will be populated with my appointment (without any notification). Now, if I need to change the appointment, how John and Bob can be notified about the new appointment schedule?
Edited by: user12203357 on 26-apr-2011 6.28

This functionality is not available in CRM On Demand at this time. However, CRM Desktop which provides this functionality will be available in R19.

How to send Email to customer when clicked on hyperlink on SAP CRM web UI

Hi all,
I am working with SAP CRM 7.0 EHP1. I have one field named Email on Complaint description page on Web client UI. I have made the field a hyperlink by using the setter getter methods of attribute in component workbench for the component -BT120H_CPL. Now I want to send one mail to customer who have raised the complaint when clicked on the hyperlink Email through SAP CRM if possible or by using Microsoft outlook(Microsoft outlook is default mailing server on the system).
Please help !
Thanks and regards,
Kavita Chaudhary
Mobile: 8800222151

Hi kavitha Chaudhary,
if you wan to send any details to outside mail id first you should get that person mail id. based on that you can send data to that mail id by using this code...
just fallow this code in your event..
DATA: send_request       TYPE REF TO cl_bcs.
DATA: text               TYPE bcsy_text.
DATA: document           TYPE REF TO cl_document_bcs.
DATA: sender             TYPE REF TO cl_sapuser_bcs.
DATA: recipient          TYPE REF TO if_recipient_bcs.
DATA: bcs_exception      TYPE REF TO cx_bcs.
DATA: sent_to_all        TYPE os_boolean.
TRY.
*     -------- create persistent send request ------------------------
       send_request = cl_bcs=>create_persistent( ).
*     -------- create and set document -------------------------------
*     create document from internal table with text
       APPEND 'Hi to all' TO text.
       document = cl_document_bcs=>create_document(
                       i_type    = 'RAW'
                       i_text    = text
                       i_length = '12'
                       i_subject = 'test created by srinivas' ).
*     add document to send request
       CALL METHOD send_request->set_document( document ).
        sender = cl_sapuser_bcs=>create( sy-uname ).
       CALL METHOD send_request->set_sender
         EXPORTING
           i_sender = sender.
* hardcoded value im passing here u should capture customer mail id here..
data : lv_email type string.
lv_email = '[email protected]'.
*     --------- add recipient (e-mail address) -----------------------
*     create recipient - please replace e-mail address !!!
       recipient = cl_cam_address_bcs=>create_internet_address(
                                         lv_email ).
*     add recipient with its respective attributes to send request
       CALL METHOD send_request->add_recipient
         EXPORTING
           i_recipient = recipient
           i_express   = 'X'.
*     ---------- send document ---------------------------------------
       CALL METHOD send_request->send(
         EXPORTING
           i_with_error_screen = 'X'
         RECEIVING
           result              = sent_to_all ).
       IF sent_to_all = 'X'.
         WRITE text-003.
       ENDIF.
       COMMIT WORK.
* *                     exception handling
* * replace this very rudimentary exception handling
* * with your own one !!!
     CATCH cx_bcs INTO bcs_exception.
       WRITE: text-001.
       WRITE: text-002, bcs_exception->error_type.
       EXIT.
   ENDTRY.
after this go to sost transaction.
first you can see first mail.. select your recent mail id execute then you will get email..
try this and let me know..
if this is not working then see this link too this might be help full to you.
Hyperlink in Email using Send Mail Activity
Thanks & Regards,
Srinivask.

CRM 2011: Sending Email through Outlook first

We have never used Email through CRM. Is it possible to send an email through Outlook first then to CRM? Also wanting to make sure it is linked to the Account, when sent.

Emails created in CRM are sent using the outgoing email method specified on the account of the user creating the email. Only one outgoing method can be set for a user, the methods are to use the CRM client for Outlook or the Email Router (later versions
of CRM also have Server-side synchronization but that is not available for CRM 2011).
An email created in CRM can only be sent via one of the outgoing methods. Regardless of how it is sent, the email will be stored in CRM and linked to the record it was regarded to.
Can you provide more detail on your question?

CRM 2013 Online - sending email with CRM Online and jQuery

Hi,
I have a html page in webresource in a CRM 2013 Online form. There is a button to send an e-mail from the html page. Because this is an embedded html, I will not be able to create a plug-in to trigger 'send an e-mail'. The best bet
is to send an e-mail via javascript.
I found an article about 'Sending email with SharePoint and jQuery',
http://geekswithblogs.net/ThorvaldBoe/archive/2014/07/03/sending-email-with-sharepoint-and-jquery.aspx
Is there a similar Jquery way we can send e-mail from CRM 2013 Online? Thanks.

Hello,
Actually you can send email through plugin using Actions feature. Recheck my articles about the feature -
http://a33ik.blogspot.com/search/label/Action
In case you anyway want to send your email directly you should recheck following articles:
http://mileyja.blogspot.com/2012/02/create-email-activity-in-microsoft.html
http://mileyja.blogspot.com/2012/02/send-email-synchronously-in-microsoft.html
Dynamics CRM MVP/ Technical Evangelist at
SlickData LLC
My blog

Send email to Organization Unit in CRM 2007

Hello friends,
At tcode SBWP sapgui, It is possible to send a message to a Org. unit. , receipt type u201CH u2013 Organizational Unitu201D.
I need at CRM 2007 webui to do the same thing, send message to receipt type u201COrganizational Unitu201D but I could not find this option there.
I sending email through screen EMAIL in CRM 2007. At that screen I found options only to send message to individual emails from Lotus Notes/OutLook list, or individual user in CRM, but nothing from Organizational Unit.
My requirement is, at email screen, user must be able to send a message for all user assigned to a Org, so they will select the O.U. and CRM will send message for all users, but we donu2019t want to use Lnotes or Outlook groups, user must select a Organizational Unit.
Does anybody know if there is a way to do that at CRM 2007 webgui.
Regards,
Lalas

Hi Lalas,
Users must be able to select which Org. Unit they want to send the message. It is not possible define rules.
Users must be able to type any text that they want as message text.
You can pass the org unit to the workflow and store it in a container element. Then use this element as reciepient type for the send mail step.
I don't think passing message text in such a way would be desired.
Then instead of using workflows you can use FM SO_NEW_DOCUMENT_SEND_API1 to send mail to the desired users.
Hope this helps!
Regards,
Saumya

An advanced solution for sending email from Solution Manager (or CRM)

Hi all,
did anyone use blog "An advanced solution for sending email from Solution Manager (or CRM)"
<a href="/people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm:///people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm
I´ve got some problems:
I tried to implement your solution in our SAP system. I´m new to ABAP and so it´s a little bit try and error for me.
I´ve got some errors:
In method EXEC_SMART_FORM_WITH_TEXT (from note 935670) :
- method string_to_soli does not exist. There is a method xstring_to_solix.
When I change to method xstring_to_solix
- "L_STRING" is not type-compatibly to "IP_XSTRING".
In method ZSM_ATTACH_PHIO_DOCU:
- field DOCUMENT is unknown
Regadrs
Andy

Hi all,
did anyone use blog "An advanced solution for sending email from Solution Manager (or CRM)"
<a href="/people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm:///people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm
I´ve got some problems:
I tried to implement your solution in our SAP system. I´m new to ABAP and so it´s a little bit try and error for me.
I´ve got some errors:
In method EXEC_SMART_FORM_WITH_TEXT (from note 935670) :
- method string_to_soli does not exist. There is a method xstring_to_solix.
When I change to method xstring_to_solix
- "L_STRING" is not type-compatibly to "IP_XSTRING".
In method ZSM_ATTACH_PHIO_DOCU:
- field DOCUMENT is unknown
Regadrs
Andy

System workflow sends email to only first user - CRM 2013

I have a system workflow to create and send email.
The "To" fields is set to owner;createdby;modifiedby.
But the email goes to only the owner(the 1st one).
If the sequence in "To" field is changed, then also the email goes to the first one.
P kar

Hi Abhishek,
It is Okay to have one email.But if in "To" I am specifying 3 different fields(users), one email should go where ,
To : USERA;USERB;USERC .............
But it fails.The email goes only to the first user.
Whereas if I keep multiple recipients in CC it works.
Thanks
P kar

Finally receiving inbound email, still unable to send emails

My settings are all up to date! What is the problem and why does Verizon make it so difficult to find out that there is a problem with email servers and what are they doing to fix it?
I received no emails on any device for probably 12 hours, then beginning a few hours earlier this morning I can receive emails, but I still cannot send emails.
VERIZON PLEASE SERVE YOUR CUSTOMERS WITH THE COURTESY OF MAKING INFORMATION EASILY AVAILABLE TO EXPLAIN WHAT IS THE PROBLEM AND THE FORECASTED TIME IT WILL BE FIXED.
Seriously, why is it so difficult to find this information?

I TOTALLY AGREE WITH YOUR FRUSTRATION AT THE LACK OF INFO.
That robo chat thing is USELESS!!! I couldn't find any "news" links or headings, I googled to see if there was any mention of an outage, I tried different computers, I powered off my router for a minute, I tried the online support pages (terrible!!), I then got something that asked me if I wanted a Live Chat, I filled out some info, clicked send, then.... it cleared the page and said, "Live Chat Not Availbe". I finally found an 800 number. The "path" I followed, only wanted to tell me port settings. The prompts let you go down, but not back up. I had to hang up and call back. Then they wanted to "Confirm" my account by asking billing info that I didn't have in front of me. Then I was in the queue for 25 minutes until it just clicked a few times and dropped me. Finally, later, Live Chat did work and he/she told me it was an outage, (which I suspected). Then he/she was rather adament (rude in my opinion) on [sort of] that it was my fault for not registering a cell number for them to tell me about outages. I don't need or want a cell call or even a text, I just want a web page that will let me know of noteworthy info (aka, the same stuff that they would text out to me while I'm driving). He/she gave me a link to their Outages page, then admitted that there was nothing on that page for me to see about this issue.
He/she said there's a ticket. I posted that in another forum and it was editted out (we're not allowed to mention ticket numbers. ????).
Oops, sorry, didn't mean to unload, I just wanted to let you know that it's a known outage for sure and ~supposedly~ they're working on it. It be nice to know the ETA though.

CRM 2013 - workflow email sends email only to 1st user.

In system workflow, I am doing send email. and then setting the "TO", "From" and "Subject".
IF the sequence in "To" is as below,
owner is A
created By is B
"Submitted" is C (custom field) .
Then email always goes to the first one ie A .
If I change the sequence in "To" as below
"Submitted" is C (custom field)
owner is A
created By is B
the email goes to C.
Note: Owner/created by/Sumbitted are fields of an entity Product.
Plz help.
Thanks
P kar

IN system workflow, I am doing send email. and then setting the "TO", "From" and "Subject".
IF,
owner is A
created By is B
"Submitted" is C (custom field) .
Then email always goes to the first one ie A .
If I change the sequence in "To" as below
"Submitted" is C (custom field)
owner is A
created By is B
the email goes to C.
Note: Owner/created by/Sumbitted are fields of an entity Product.
Plz help.
P kar

SMTP CRM Problem Send Email Message no. XS855

Hi Experts,
I try to send E-mail messages to external recipients, but getting following error message:
My configuration in the Tx. SCOT is the next
But when i try send emails to other domain distinct at local or external, the mail don´t is send but if try send it locally these if arrive.
Any idea?
Thanks and greetings.
Jerry Salazar

Hi,
Do you still have a problem with sending email?
If so, run report RSSODIAD.
The error may be due to an inconsistency between the communication interface and the address management.
When the report does not exist in your system, find the source code below:
*& Report RSSODIAD                                                    *
*& This report checks existence of the company address for direct      *
*& addresses the profile points to.                                    *
& If company address does not exist the pointer in the profile will be
*& deleted. A new company address will be generated on demand.         *
REPORT RSSODIAD MESSAGE-ID SO.
INCLUDE RSSOCONS.
tables: sopr, adrc.
data: cnt like sy-tabix.
data lp_text(50).
Check authority
AUTHORITY-CHECK OBJECT 'S_OC_ROLE'
                ID     'OFFADMI'
                FIELD ADMINISTRATOR.
IF SY-SUBRC NE OK.
MESSAGE I015.
LEAVE PROGRAM.
ENDIF.
select single * from sopr.
if sy-subrc = 0
and sopr-diraddress ne space.
select count( * ) from adrc into cnt
    where addrnumber = sopr-diraddress.
if sy-subrc ne 0.
    update sopr set diraddress = space.
    if sy-subrc = 0.
     write: / 'Inkonsistenzen erfolgreich repariert.'(001).
      lp_text = 'Inkonsistenzen erfolgreich repariert.'(001).
    endif.
else.
   write: / 'Keine Inkonsistenz gefunden.'(002).
    lp_text = 'Keine Inkonsistenz gefunden.'(002).
endif.
else.
lp_text = 'Keine Inkonsistenz gefunden.'(002).
endif.
if not lp_text is initial.
message s672(so) with lp_text.
endif.

Create activity with more than partner and send email to all of them

Hello All,
I am working on CRM 5.0 activity management I want to create activity with more than activity partner and send email to all of them
Regards
Khaled Fahim

hi
you can achieve this easily by creating a partner determination procedure in which you will be having more than one partner function having the function category as activity partner.
once you created the PDP just attach this to the transaction and then call the procedure when you are actually creating an activity.
for sending mail you can use FM
SO_SEND_MAIL_DOCUMENT_AP1
this is just one way
another way is which stephen suggests
you can use the personalised mail form functionality ,this is good in a way u neednt do any coding it will solve ur purpose in standard way.
another way is when you create campaign and when an inbound activity is created for the every survey response
this way you can send multiple mail and also for more than one or even n number of activity partners ,we can create the activity for the same
best regards
ashish

How to send email using SPUtility.SendEmail method

hi all,
I am using SPUtility.SendEmail method to send email to list of users. but i am unable to send it. Code is not throwing any kind of error. Can anyone guide me steps to send email programmatically .
Regards,
Milan C.

Hello Milan,
Humm,
Problably code is correct, need to speak with System administrator of mail server/exchange to know what rules exist on server mail.
Verify if server mail validate IP from server to allow send mail.
Verify if exist some rule from server mail that validate sender with some domain "[email protected]"
Verify if Email server have relay active to send Emails externaly
Verify what type of authentication exist on you server Email, "Anonymous access or Login as password access", https? port number?
This info is very important to have before you configure emails on sharepoint, to preview problems....
André Lage Microsoft SharePoint, CRM and Sybase Consultant
Blog:http://aaclage.blogspot.com
Codeplex:http://spupload.codeplex.com/http://simplecamlsearch.codeplex.com/

Sending email inbound to CRM

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