Sending emails from a Mac

I have recently bought myself a Mac. I have set up my normal email account (not BT) which is provided through my employers and am able to receive emails at home. Unfortunately I can't send emails from home which appears to be something to do with my Home Hub. I am certain that all the correct information has been entered as when I use another network the emails are sent without any difficulty. When I try and send I get the message:"Can't send the message using server mail.xxxxxxxx.xxx" My IT administrator can't help either!
I am largely hopeless on computers so any suggestions in easily understandable terms would be greatly appreciated.
Thanks

Simonstirling wrote:
Thank you to all who have made suggestions. I am still struggling though! I spent a couple of hours with a BT help adviser last night and he could only suggest that there was a conflict with my server and the home hub and that it could only be resolved by my server administrator.
Mmm...
I was surprised as I had had no problems sending emails when I was using my PC before I bought my Mac.
Using the same SMTP server ? In that case, I suspect you've a setup problem in your email client.
Can you reach the SMTP server directly using telnet ? 
Does your mail software produce proper logs of the SMTP session ?  If it does, they should show exactly what the problem is.
I will try the btinternet.com route but that seems a slow and cumbersome method.
It shouldn't be necessary if you've used it OK before from a BT broadband connection.

Similar Messages

  • HT1277 I cannot send email from my mac but I can from my iPad and iphone

    Hi Guys,
    Suddenly I cannot send email from my Mac.  I can however receive emails.
    I can send emails with the same settings from my iPad and iPhone.
    Please help!!

    Your settings for the SMTP server — host name, port number, SSL/TLS or not, or login credentials — are likely incorrect.  Use the Connection Doctor tool (Mail.app > Window > Connection Doctor) to check what's going on with the connections (and to get some diagnostic messages), then review the diagnostics and the current settings with the requirements established for your particular mail provider.

  • I have snow leopard.  Using iCloud, I an receive mail on my mac, but suddenly, I am no longer able to send email from the mac.  I can still send it from the icloud web site.  How do I regain the ability to send email from the mac?

    I have snow leopard.  Using iCloud, I can receive email on my mac, but, suddenly, I am no longer able to send email from the mac.  I can send it from iCloud online.  Any thoughts on how to regain the abilty to send email from my mac?  Thanks.

    Install ClamXav and run a scan with that. It should pick up any trojans.   
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • I can no longer send emails from my mac yahoo business account, but can send them directly from yahoo. just not from mac mail. I've been able to send emails perfectly fine until today. Help!

    I can no longer send emails from my mac yahoo business account, but can send them directly from yahoo. just not from mac mail. I've been able to send emails perfectly fine until today. I've been on the phone with yahoo mail and they've verified that my account settings are correct and I can send email from yahoo. I can receive emails via Mac mail, but just can't send them. An error message appears that says:
    "Sending the message content to the server failed." I can't send emails from my Mac desktop, iphone or ipad. Any suggestions! Help! I'm a Mac rookie and so frustrated! Thanks.

    Please read and begin using Can receive email, but not send email. I had a similar issue with Comcast mail (could receive by not send) and found my answer in this letter. For me it took resetting the outgoing mail and telling the system to use a password when sending outgoing mail. If you need help with that please advise and I'll tell you where to look. 

  • Cannot send email from non .mac server

    I am only able to send/reply emails using my .mac address. My 2 other server addresses keep giving me the following message.
    "Cannot send mail. One of the recipient addresses was invalid".
    How can I fix this?

    You should be able to send email from Safari, however I do wonder why you wish to do this and whether there is something inherently wrong with using your mail app and your iCloud address.

  • HT1277 Cannot send email from iCloud Mac Yosamite 10.10.1

    I have not been able to send email from my account for weeks, off and on.
    I am using Safari Browser
    Mac Book Pro 17
    Yosamite 10.10.1

    You should be able to send email from Safari, however I do wonder why you wish to do this and whether there is something inherently wrong with using your mail app and your iCloud address.

  • I have 2 macbooks using airport.  I can send emails from 1 mac to the other but not vice versa.  Any ideas why?

    When we set up the airport we used to be able to send emails from my macbook to my husband's macbook and vice versa but can't now.  We have different email addresses and it was convenient to be able to forward emails etc. Can anyone tell me if it is the airport or the way we have our macs set up.  Thank you.

    I really don't think it's the router. Most likely, it will have to do with the email client that you are using on each of your Macs. Unless you are running an eMail server on your local network, both of your eMail clients are using mail servers on the Internet.
    If you are both using OS X Mail, you may want to post in that forum area as well to see if the Mail experts over there can help.

  • How do I set up an alias email with Mac Mail, so that my alias shows up when I send email from my Mac Mail account?

    I am have an email forwarding service, not an email account, which I want to set up as an alias for Mac Mail so that my email appears in the "from" address when I send messages from Mac Mail. I'm having trouble figuring out what I need to do to set up this configuration. Thanks so much for your help!

    There are a couple of ways of doing this. The easiest is probably to just add the secondary address in the Mail.app -> Preferences -> Accounts field.
    The specifics of which vary a little based on the OS/Mail.app version you're running, but in Yosemite:
    Mail -> Preferences -> Accounts
    Select your iCloud account and change the 'Alias' popup menu from your iCloud address to 'custom'.
    Doing this enables the 'Email Address' field. In this field you can enter the email address you want to appear in your From header.
    If you want to use multiple addresses (e.g. your iCloud address and your other alias), you can enter a comma-separated list of addresses - e.g. '[email protected], [email protected]' and then you'll have a pop-up menu on each new message where you can choose the address to use for each outgoing message. You can also set the default address in Preferences -> Composing -> Send new messages from:

  • Trouble sending email from my mac mail on my computer

    I'm running 10.6.8 and macmail 4.6. Difficulty for the last week and especially the last two days. Mail "magically" decides to send when it wants to. I'm set up on iCloud.
    Any help would be appreciated.
    I'm thinking this is an iCloud issue due to what I'm seeing when I google.
    Thanks;-)

    What happens when you try sending email?  Have you seen this support article yet?  If not, it would be a good place to start.
    http://support.apple.com/kb/TS1426
    B-rock

  • Subject: Verizon suddenly refuses to send email from Eudora (Mac)

    Hello. On August 1st, my computer suddenly lost the ability to send verizon email. It will still receive it, and still sends and receives gmail. I had changed no settings whatsoever (not since last year, when Verizon required a change in the outgoing server name and use of SSL port 465 for SMTP). My iPad will still send a receive fine; it’s just my computer that’s changed. After much troubleshooting, I’ve determined that something changed with verizon’s servers on August 1. Yet a call to Verizon tech support yielded no acknowledgment – other than to confirm that all of my settings appear to be correct.
    I’ve been using Eudora, Mac OS 10.6.8 (I still requre Rosetta for several apps.) Side note: before anyone tells me to “join the modern world:” I add my voice to the small chorus who proclaim that no other email program provides Eudora’s functionality. Having been using it for ~20 years, I have several hundred filtering rules, several dozen active in-boxes (windows spatially arrayed on my screen), several user profiles, and a well-organized, easily-searchable archive of my on-going correspondence. Yes, I am well familiar with Mac Mail, having been using it for three years on my iPad. It pales in comparison (as does iOS in general). I seriously tried Thunderbird about five years ago, and unless it has completely changed its paradigm, it too will not suffice. I hope to continue with Eudora and OS 10.6 (Rosetta) for two more years until I retire, then the rest of world can go ahead and proceed with the dumbing-down of computer functionality, right along with the gradual, slo-mo plunge into idiocracy. But I digress.
    In addition to having confirmed with Verizon that my settings appear to be correct, I have explored various options using ‘x-eudora-settings”, which provide for all sorts of configuration tweaks. For instance, using “<x-eudora-setting:32403@[USER-PERSONALITY]=465> I can confirm that SMTP is using the correct port for SSL authentication. But then this shouldn’t even need changing, as I already had the setting “SSL for SMTP Required ‘alternate port’.”
    Elsewhere, forum users suggest inserting the string “SmtpAuthBanished=CRAM-MD5” into Eudora WINDOWS “.ini” file. I’ve tried the corresponding x-eudora-setting on Mac, to no avail. [ <x-eudora-setting:12909@[USER-PERSONALITY]=cram-md5> ]
    Meanwhile, the official Eudora support site specifies two situations where sending mail might fail: “The server advertises that it supports an authentication mechanism that it does not actually support...[or] The server advertises that it supports an authentication mechanism, but has implemented the mechanism incorrectly.” It seems that this is what has occurred with Verizon – but wish me luck in getting them to acknowledge anything along those lines.
    I’ve explored other settings too. But at this point maybe I’ve noted enough here for someone to recognize the precise issue and to please suggest a fix.
    BTW, Verizon forums website is messed up: it won’t even allow me to register as a user to post there. When I try to sign up, it keeps returning, “Error in Registering User : Could not Register User,Please retry” [sic]. ***?
    A few references:
    http://www.eudora.com/techsupport/mac/xsettings.html
    http://www.eudora.com/techsupport/mac/download/X-Eudora-Settings.txt
    http://www.calweb.com/email-setup/eudora.html
    Thanks,
    Dr. K Hill

    Seamonsters wrote:
    Michael,
    I'm confused. Is SL *Server* required or just the basic SL?
    The MacRumors thread at least implies that basic Snow Leopard can be used:
    http://forums.macrumors.com/showthread.php?t=1365439
    The graphic there of SL is the same as the SL available on the Apple website, part no. MC573Z/A.
    But the thread also states:
    Snow Leopard Server for $19.99 + sales tax & shipping costs at 1.800.MYAPPLE (1.800.692.7753) - Apple Part Number: MC588Z/A (telephone orders only)."
    Different part nos. But I understand the thread is a few years old now. Is it now the case that one can simply order part no. MC573Z/A from the website, for use in a Parallels environment?
    Secondly, I've just read some comments elsewhere to the effect that Oracle's VirtualBox is a nice environment for hosting SL/rosetta – and it's free. Do you, or does anyone, have any comments or tips on running SL (server or basic) in an OVB environment?
    https://www.virtualbox.org/
    I wrote the original tutorial, initially on this site and later moved over to MacRumors when I discovered that it is impossible to modify the initial post on this forum, back when Snow Leopard Server was being sold by Apple for $499+!  So at that time, virtualizing Snow Leopard client was the priority and those instructions successfully completed that task.
    But now with Apple selling SLS at $20, a 95% discount, there is really no reason to go through the added installation and maintenance required by Snow Leopard client into Parallels; much better to just install and maintain SLS!
    I personally have no experience with VirtualBox and little experience with VMWare Fusion.  When I purchased my first Intel Mac, I migrated from VirtualPC on the PPC platform to Parallels and I have stayed with them for convenience and, in my experiences, a good product!  Ironically to this day I am still able to use the licensed copy of Windows XP from VirtualPC on Parallels for my brief Windows needs!
    Aha, I read on VMWare's site that the SL has to be "server" due only to Apple's EULA. So that's it.
    It was a common Urban Myth that the Snow Leopard EULA prohibits its virtualization in Lion, Mt. Lion and Mavericks on a Mac.  That myth has been successfully debunked over the last three years, and given the price reduction in SLS, this action has effectively rendered the little remaining debate (by the one or two members of this forum, who have nothing better to do with their time) moot!
    I would be curious to see a link over to where the VMWare site makes such a claim and I would be happy to address it, once I have reviewed it.
    Still would be nice to have a better comparative sense of Parallels, VMWare and VirtualBox, as pertains to running SL Server, Eudora, and other Rosetta apps (e.g., in the music and audio world in particular).
    Again, I cannot help you here; maybe others will jump in on this question; however anecdotal comments on this forum suggest that Parallels functions at a better level in general (and they also offer a 14 day free trial download, which if you intend to use, you should obtain SLS before you activate the 14 day period).

  • Can't send email from my Mac Book Air using my Yahoo account!

    I have set up my Yahoo account on my Mac Book Air but I am unable to send mail using Yahoo.  The message goes to the outbox on the Mac but is not received by the recipient.  It does not go to the sent box in Yahoo.  Can anyone help with this please?

    Go to mail preferences>accounts, make sure your outgoing server (SMTP) is set to the right network, not none.

  • Can't send emails from my mac

    I have an alice account (o2) but for several weeks I get the message that the SMTP server is not valid. Tried already alternatives but w/o success. Outgoing is possible with same account from ipad or iphone. Looks like a mac problem. Any ideas?

    Please carefully read and methodically follow the steps in http://support.apple.com/kb/ts3276

  • When sending email from my Mac, Word documents do not send correctly. The recipient cannot open them. Any idea why???

    I have been dealing with this forever. No matter what format I save a Word document in (.doc .docx or whatever else), the recipient (microsoft user) is still not able to open the file in word. Does anyone have any idea why? It's driving me a little nuts.

    Right, I may have misunderstood what you meant by download to desktop. When I click the attachment, I can either "Open with: Text Edit (drop-down menu)" or Save. But save doesn't save to desktop. I can "Open with: Microsoft Word" fine.
    When I compose an email, I click attach. I select the file that is in a .docx format. It appears to load to the email correctly, and if I click that extension, it opens correctly in Word out of the pre-sent email. After being sent, it appears in god knows what format and wishes to open from TextEdit.
    Was I doing something wrong when you wanted me to download to desktop?

  • Unable to send email from Mac using Outlook for Mac 2011

    I have a single user that cannot send email from the Mac after migrating to Exchange 2013 on-prem. I myself am on the same Exchange server and am using a Mac with Office 2011 and am able to send/receive emails without any issues.
    When the user sends an email it goes to the sent mail folder and syncs with the server and can be seen on a windows machine running any other version of Office (same in OWA). I've logged the user in on my Mac and blown away my profile and seeing the same issue.
    Not sure if this narrows my issue down to the Exchange server receiving the send request from a Mac or if it's some setting in Outlook on the Mac?
    I do not see anything in the logs on the server and have not seen any error son the Mac.
    Any thoughts as to where my issues is? 

    Hi,
    According to your description, I find that there is a single user cannot send email.
    I suggest using Outlook on Windows machine and sending emails via this single user to verify whether the emails can be sent.
    If the single user can send email via Outlook on Windows machine, it seems an issue on the Mac side.
    I suggest asking Outlook for Mac Forum for help so that we can get more professional suggestions.
    For your convenience:
    http://answers.microsoft.com/en-us/mac/forum/macoutlook?tab=Threads
    If can't send emails in Outlook, it seems an issue on the single user side.
    I suggest trying to access the single user's mailbox via OWA to verify whether the mailbox has been migrated completely.
    Thanks
    Mavis
    If you have feedback for TechNet Subscriber Support, contact
    [email protected]
    Mavis Huang
    TechNet Community Support

  • I cannot send email from Mac

    I cannot send email from my Mac Mail account the last few days. I called Cablevision and they stated that it's a problem with the latest Apple update. The SMTP connection fails. Any advice?

    Mail: Troubleshooting sending & receiving email messages

Maybe you are looking for