Sending Insignia TV for Manufacturer Warranty Through BestBuy?

Hi,
I purchased a 50 inch Insignia tv from BestBuy almost a month ago and have had problems since day one with the signal shutting down from most the inputs several times per use. Due to a busy schedule I didn't notice how bad the problem was or get around to contacting BestBuy untill apparently it was too late to return it.
Anyways, I learned that Insignia offered a manufacturer warranty and was told by a BestBuy employee over the phone to bring the tv into the store and they would send it in for me. Am wondering if this is really the case or if they're going to try to charge me for doing so when I bring it in there?
Thanks for any help!

Hello Josiah,
Thanks for reaching out to us, and I'm sorry to hear you're having issues with your TV. Although your TV is outside of the return/exchange period it should still be covered under the manufacturer's warranty. However, with the size of your TV, we'll typically send someone out to your home rather than having you bring it into a store. If you call 1-800-GEEK-SQUAD (1-800-433-5778) we should be able to set an appointment to have a repair tech come out to your home.
Tony|Senior Social Media Specialist | Best Buy® Corporate
Private Message

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Sending Insignia TV for Manufacturer Warranty Through BestBuy?

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