Sending phone to nokia for repairs

my nokia 808 needs a new headphone jack,i don't want them to hard reset my phone,as i cant back up,they shouldn't need to should they

Don't know what gives you the impression that Nokia is dead in the UK, symbian on your 808 may be dead but their Lumia brand is still very much alive and doing well. It does still have plenty of care centres too if you don't want to send it away.
http://www.nokia.com/gb-en/support/care-point/
The note may well be ignored, it's impossible to say here if they will break from policy or not as Nokia uses 3rd party repair companies. The headphone jack is only covered if the issue is not the result of physical damage or misuse. Even if it is they may be able to fix it for a fee, that is assuming parts are still available with that model never getting a proper launch in the UK.

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