Serial number problem (again :)

Hello everybody
My task is to create a goods receipt whenever a delivery is created and also to create a goods issue whenever a returns is created. Since, the creation of the goods receipt and the goods issue are identical i am using the same method. The problem is that it works fine when items are not managed by serial numbers, but when managed by sn-s,  the goods receipt is created correctly, when it comes to the goods issue it gives me the following error message: 
{IGE1.WhsCode]{line: 1], 'Item 'serial         ' with system serial 0 is not in stock
where "serial" is the item code
Do you have any idea what might be the problem?
thanks

public void createGoodsIssue()
    Documents oGoodsIssue = (Documents)B1Connections.diCompany.GetBusinessObject(BoObjectTypes.oInventoryGenExit);
    populateAndAdd(oGoodsIssue);
private void populateAndAdd(Documents doc)
    doc.Comments = oDocument.CardCode + " " + oDocument.DocEntry;
    for (int i = 0; i < oDocument.Lines.Count; i++)
        oDocument.Lines.SetCurrentLine(i);
        addLineToDocument(doc, oDocument.Lines);
    int RetVal = doc.Add();
    //Check the result
    if (RetVal != 0)
         String message = "";
         if (isDelivery)
             message = "Unable to add the goods receipt\n";
         else
             message = "Unable to add the goods issue\n";  
             message += B1Connections.diCompany.GetLastErrorDescription();
         B1Connections.theAppl.MessageBox(message, 1, "", "", "");
private void addLineToDocument(Documents doc, Document_Lines sourceLine) {
            doc.Lines.ItemCode = sourceLine.ItemCode.Trim();
            doc.Lines.ItemDescription = sourceLine.ItemDescription;
            doc.Lines.Quantity = sourceLine.Quantity;
            doc.Lines.Price = 0.0;
            doc.Lines.WarehouseCode = "M003";
            SAPbobsCOM.Items item = (SAPbobsCOM.Items)B1Connections.diCompany.GetBusinessObject(BoObjectTypes.oItems);
            item.GetByKey(sourceLine.ItemCode);
            if (item.ManageBatchNumbers.Equals(BoYesNoEnum.tYES))
                for (int i = 0; i < sourceLine.BatchNumbers.Count; i++)
                    sourceLine.BatchNumbers.SetCurrentLine(i);
                    doc.Lines.BatchNumbers.Quantity = sourceLine.BatchNumbers.Quantity;
                    doc.Lines.BatchNumbers.BatchNumber = sourceLine.BatchNumbers.BatchNumber;
                    doc.Lines.BatchNumbers.Add();
            else
                if (item.ManageSerialNumbers.Equals(BoYesNoEnum.tYES))
                    for (int i = 0; i < sourceLine.SerialNumbers.Count; i++)
                        sourceLine.SerialNumbers.SetCurrentLine(i);
                        doc.Lines.SerialNumbers.InternalSerialNumber = sourceLine.SerialNumbers.InternalSerialNumber;
                        doc.Lines.SerialNumbers.ManufacturerSerialNumber = sourceLine.SerialNumbers.ManufacturerSerialNumber;
                        doc.Lines.SerialNumbers.Add();
            doc.Lines.Add();
ODocument in this case is the oReturns
hope it is understandable...

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    sam: My copy of CS design standard says my serial number isn't correct
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    sam: .......................
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    Pritam: *Sam
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    Pritam: *for
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    Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
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    sam: No problem
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    Daniel Pedapenki: Yes, you are correct.
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    sam: I have only a couple of weeks to register this! And I need it for my coursework!
    Daniel Pedapenki: You are welcome.
    Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
    Daniel Pedapenki: You can check in your mails for this information,.
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    sam: I can photograph the box and email you showing the stickers etc
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    Daniel Pedapenki: Product name: CS5.5 Design Standard.
    Daniel Pedapenki: Part number (PN): 91047958
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    Daniel Pedapenki: Design Standard CS 5.5---  ................
    sam: There's also a sticker saying PN: 65147483
    sam: Lot code 12056
    sam: I don't know where in my emails I said it was for Windows?
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    Daniel Pedapenki: Thank you for waiting. One moment please.
    Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
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    sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
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    sam: I mean Live Chat
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    Pritam: *for
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    sam: A new iMac
    sam: You're welcome to remote view the machine if it helps
    Pritam: Sam, this is why you are having an error in activating.
    Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
    sam: It's the one you sent me this morning
    sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
    sam: Can you give me a Mac serial?
    Pritam: Please allow me a moment.
    Pritam: Thank you fro staying online.
    sam: No problem
    Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
    Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
    Pritam: May I transfer the chat?
    sam: Thanks... this is from the email today: Your Adobe ID:............... this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- 1.............
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    Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
    Daniel Pedapenki: Hi Sam.
    Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
    sam: Hi Daniel
    sam: .................
    Daniel Pedapenki: Thank you for the email address.\
    sam: Email to me today:
    sam: sam: Thanks... this is from the email today: Your Adobe .............0 With this response, we believe your issue is resolved and have therefore closed your case .. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- ...............4164
    Daniel Pedapenki: Thank you for the information.
    Daniel Pedapenki: Please elaborate the issue which you are facing now.
    sam: The activation screens won't accept the number as the product
    Daniel Pedapenki: Thank you for the information.
    Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
    sam: AI and PS startup screens say they're CS5 tryout
    sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
    Daniel Pedapenki: Thank you for waiting. One moment please.
    Daniel Pedapenki: Okay Sam.
    sam: Hi
    Daniel Pedapenki: Please allow me a moment to search for the information.
    Daniel Pedapenki: Thank you for your patience.
    sam: Thanks for your help
    Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
    sam: Just looking now
    Daniel Pedapenki: Alright!
    Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac  machine?
    sam: Yes. The programs work as trials fine
    Daniel Pedapenki: Thank you for the information.|
    Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
    sam: One of the three packages seems OK
    sam: I'm opening the installer now
    Daniel Pedapenki: Sorry for the wait. Please do stay online.
    sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
    Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
    sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
    sam: Mac
    Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
    sam: Do you mean 'cannot'?
    Daniel Pedapenki: *cannot
    Daniel Pedapenki: Yes, you are correct.
    sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
    sam: The box says 'For sale only with a new Mac'
    Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
    sam: Not going to do that. Please give me a working serial number
    sam: I haven't got a disk for Windows installation anyway
    Daniel Pedapenki: I'll be right with you.
    sam: Thanks
    sam: I have only a couple of weeks to register this! And I need it for my coursework!
    Daniel Pedapenki: You are welcome.
    Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
    Daniel Pedapenki: You can check in your mails for this information,.
    sam: Can you confirm back to me the product code?
    sam: I can photograph the box and email you showing the stickers etc
    sam: The part number on the back of the package is 91047958, yes?
    Daniel Pedapenki: Product name: CS5.5 Design Standard.
    Daniel Pedapenki: Part number (PN): 91047958
    Daniel Pedapenki: Coupon code: dsgnm3-1.........
    Daniel Pedapenki: Design Standard CS 5.5---   ...........
    sam: There's also a sticker saying PN: 65147483
    sam: Lot code 12056
    sam: I don't know where in my emails I said it was for Windows?
    sam: Also, why has Indesign activated properly?
    Daniel Pedapenki: Thank you for waiting. One moment please.
    Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
    sam: I did not buy the software to use in Windows. I am moving completely to Apple
    sam: As I asked above:
    sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
    sam: Why did the Education activation people give me the wrong number?
    sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
    Daniel Pedapenki: I'll be right with you.
    sam: I'm feeling like I have done something wrong here... and it's not a good feeling
    Daniel Pedapenki: Please allow me a moment to search for the information.
    Daniel Pedapenki: Thank you for your patience.
    Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
    sam: OK
    Daniel Pedapenki: Sam, please be online for 2 minutes.
    sam: OK
    Daniel Pedapenki: Thank you.
    Daniel Pedapenki: Sam, the new serial number is .........6201.
    Daniel Pedapenki: Is there anything else I can help you with?
    sam: Can I just try that serial
    Daniel Pedapenki: I'm sure you can activate the product with out any issue.
    Daniel Pedapenki: Please feel free to contact us if you need more assistance.
    Daniel Pedapenki: Do you have any further questions for me today?
    sam: No thanks
    Daniel Pedapenki: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
    Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
    You are not currently connected to a chat representative.
    Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
    You are now chatting with 'Pritam'
    Pritam: Hello. Welcome to Adobe Technical Support.
    Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
    Pritam: Could you please provide your email address?
    .......Pritam: Hello SAm
    Pritam: *Sam
    Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
    sam: Hi Pritam
    sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
    sam: I mean Live Chat
    Pritam: Thank you fro confirming the issue.
    Pritam: *for
    Pritam: I will try my level best to help you out with the issue.
    Pritam: May I have the serial number of the product?
    sam: .-4164
    Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
    sam: A new iMac
    sam: You're welcome to remote view the machine if it helps
    Pritam: Sam, this is why you are having an error in activating.
    Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
    sam: It's the one you sent me this morning
    sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
    sam: Can you give me a Mac serial?
    Pritam: Please allow me a moment.
    Pritam: Thank you fro staying online.
    sam: No problem
    Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
    Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
    Pritam: May I transfer the chat?
    sam: Thanks... this is from the email today: Your Adobe ID:. Your Case Number:0207655150 With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- 1.-4164
    Please wait while I transfer the chat to the appropriate group.
    You are now chatting with Daniel Pedapenki.
    Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
    Daniel Pedapenki: Hi Sam.
    Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
    sam: Hi Daniel
    sam: [email protected]
    Daniel Pedapenki: Thank you for the email address.\
    sam: Email to me today:
    sam: sam: Thanks... this is from the email today: Your Adobe ID:..........Your Case Number:......... With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .-4164
    Daniel Pedapenki: Thank you for the information.
    Daniel Pedapenki: Please elaborate the issue which you are facing now.
    sam: The activation screens won't accept the number as the product
    Daniel Pedapenki: Thank you for the information.
    Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
    sam: AI and PS startup screens say they're CS5 tryout
    sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
    Daniel Pedapenki: Thank you for waiting. One moment please.
    Daniel Pedapenki: Okay Sam.
    sam: Hi
    Daniel Pedapenki: Please allow me a moment to search for the information.
    Daniel Pedapenki: Thank you for your patience.
    sam: Thanks for your help
    Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
    sam: Just looking now
    Daniel Pedapenki: Alright!
    Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac  machine?
    sam: Yes. The programs work as trials fine
    Daniel Pedapenki: Thank you for the information.|
    Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
    sam: One of the three packages seems OK
    sam: I'm opening the installer now
    Daniel Pedapenki: Sorry for the wait. Please do stay online.
    sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
    Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
    sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
    sam: Mac
    Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
    sam: Do you mean 'cannot'?
    Daniel Pedapenki: *cannot
    Daniel Pedapenki: Yes, you are correct.
    sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
    sam: The box says 'For sale only with a new Mac'
    Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
    sam: Not going to do that. Please give me a working serial number
    sam: I haven't got a disk for Windows installation anyway
    Daniel Pedapenki: I'll be right with you.
    sam: Thanks
    sam: I have only a couple of weeks to register this! And I need it for my coursework!
    Daniel Pedapenki: You are welcome.
    Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
    Daniel Pedapenki: You can check in your mails for this information,.
    sam: Can you confirm back to me the product code?
    sam: I can photograph the box and email you showing the stickers etc
    sam: The part number on the back of the package is 91047958, yes?
    Daniel Pedapenki: Product name: CS5.5 Design Standard.
    Daniel Pedapenki: Part number (PN): 91047958
    Daniel Pedapenki: Coupon code: dsgnm3-1630-0679-7505-5758
    Daniel Pedapenki: Design Standard CS 5.5---   1.4164
    sam: There's also a sticker saying PN: 65147483
    sam: Lot code 12056
    sam: I don't know where in my emails I said it was for Windows?
    sam: Also, why has Indesign activated properly?
    Daniel Pedapenki: Thank you for waiting. One moment please.
    Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
    sam: I did not buy the software to use in Windows. I am moving completely to Apple
    sam: As I asked above:
    sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
    sam: Why did the Education activation people give me the wrong number?
    sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
    Daniel Pedapenki: I'll be right with you.
    sam: I'm feeling like I have done something wrong here... and it's not a good feeling
    Daniel Pedapenki: Please allow me a moment to search for the information.
    Daniel Pedapenki: Thank you for your patience.
    Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
    sam: OK
    Daniel Pedapenki: Sam, please be online for 2 minutes.
    sam: OK
    Daniel Pedapenki: Thank you.
    Daniel Pedapenki: Sam, the new serial number is 1......-6201.
    Daniel Pedapenki: Is there anything else I can help you with?
    sam: Can I just try that serial
    Daniel Pedapenki: I'm sure you can activate the product with out any issue.
    Daniel Pedapenki: Please feel free to contact us if you need more assistance.
    Daniel Pedapenki: Do you have any further questions for me today?
    sam: No thanks
    Daniel Pedapenki: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
    Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
    You are not currently connected to a chat representative.
    When I inserted the disk it came up with the serial loaded as ...............7313-xxx
    Deleted all and reinstalled, IT! changed my code as above to ...............6201 and all seemed promising….... etc.!

    Have you bothered to do any research at all? Not every app was upgrade to 5.5. Those that weren’t will next be upgraded to CS6.
    Bob

  • Serial number problem with CS6

    This morning, after running for over a year, the serial number that came with the copy of CS6 that I bought last August stopped working. I got an "invalid serial number error" and that was the end of CS6. I tried getting help from Adobe, but to no avail. The website was full of deadends or irrelevant pages. When I finally got into the chat cue, and I still don't know how I found it because I haven't been able to find it again, after an hour of waiting I had to go to work. With only 9 other people in line ahead of me.
    So I've uninstalled and reinstalled CS6 twice, but it keeps telling me I have an invalid serial number. It is the serial number I registered with Adobe last year and that has worked since then. It is the same number that shows up when I look up "installed products" in my AdobeID account. Regardless, it is now inexplicably invalid. I found a post suggesting I run CC Cleaner. I did it--twice. I also adjusted file folder permissions on the Adobe program folder based on someone else's advice, but neither solved anything.
    My impression is that it isn't an installation problem but that due to a mistake on Adobe's end, maybe due to an Adobe or MS auto update, my serial number now really is invalid, though it is paid for. This would mean there is nothing wrong with my installation, but just the serial number. With that in mind, and also that I don't want to deal with the aggravation any longer, I bit the bullet and bought...another copy of CS6. That's right, I will have paid twice for one copy because of a problem that is likely Adobe's fault. Congratulations Adobe! I came onto this forum so I could get an answer to the following question: who do I send the bill to? Who at Adobe reimburses their users when this kind of thing happens? If customer support had been better I might have been willing to hang in there while waiting for a fix, but it is obvious that none of the options available are made to assist customers so much as to drive them away. If I had known of an alternative software that could replace PS, Illustrator, and InDesign, I would have bought it instead.
    AP

    I know I won't get reimbursed, the question was rhetorical.
    I bought the software through my university supplier of all our software, so it is legit. The point is that I paid for it, I should be able to use it. If it doesn't work, there should be a way to tell Adobe. I wouldn't be angry about it now if not for the fact I couldn't even send the information to Adobe.
    This same thing happened with my copy of IBM SPSS and QVR's nVivo X10 software. The problem is that the way these software keys are installed happens to be very sensitive to system changes or even updates on the other end, at the developer's servers that maintain licenses. I understand why they have the keys, but the way they are implemented ruins the user experience for me. When I spend about two weeks every year fixing software glitches like this, that's my whole Christmas vacation , they need to improve the software because it is becoming more trouble than it is worth.
    I wish there was a competitor for Adobe because I would love to spend my money there, even if it costs more, just to switch to another application and remind Adobe that their monopoly on the market could crumble if the customer experience starts going south.
    AP

  • Recurring serial number Problems

    I am having continuing problems with serial numbers. It started back with update 1.3. After a successful install of Lightroom 1.0 and then 1.1 update, things were fine. When I attempted to install update 1.3, my password was no longer accepted. Everything worked except I was in the 30 day demo mode.
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    You have to contact Adobe support , they will check and will let you know the serial number is legitimate or not..
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  • Dreamweaver CS4 Serial Number Problems

    Hi guys, I bought a new copy of Dreamweaver CS4 a couple of years ago, installed it, and its run fine. I don't build websites for a living, have just built one for myself and a couple of groups I'm involved with.
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    Many thanks.

    Hi everyone, thanks so much for your replies, I really appreciate it. Sorry for my slow response, I have to travel a bit for my work so have been away lately. Jim, I have checked the serial number a few times to make sure I didn't mess it up. But am still having issues.
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  • IWork 2005 Serial Number problems on MacPro ...

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  • Serial Number Problems - Acrobat Pro 9

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    Hi Brisbaneqld,
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    Message was edited by: bcalcott

    @balcott: The fix for what you describe is deleting the Aperture System ID from the ProApps folder. If that didn't work, all I can tell you is to run AppZapper to completely wipe Aperture from your system and reinstall.
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    Call support to reset activations.
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    Hello and thank you for using the Palm Help Forums!
    Strange....
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    Scroll down to "Chat now":
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