Service Calls - Major Bug or am I doing something stupid?

Following on from a previous post I made:
There are service calls for this equipment card
Since version 2007 you can't change the customer equipment card's customer if there's related service calls (even if they're closed). I have made this post above without any feedback and it's a major issue in my client's business.
They service, repair, maintain and move fridges between stores. So they will collect a fridge that's at a restaurant that's closing down and install it at another restaurant. The fridge is created as a customer equipment card in SBO. Seeing that we can't simply change the customer anymore, we now have to terminate the first customer's customer equipment card (let's say Restaurant A, Serial number 123) and create a new, active customer equipment card for Restaurant B, Serial number 123.
Next step I am creating a service call for Restaurant B, Serial Number 123. I fill in all the details, update it. Put in a resolution and close the call.
Guess what happens??? The customer changes back to the customer with the terminated customer equipment card (Restaurant A). Even if I drill down on the serial number it takes me to the terminated serial 123, not the active one.
How can this happen? My client cannot function without this working, it's a major issue! Please respond someone, I'm sending this query to SAP too, but any other comments welcome.
Thanks in advance,
Adele

Ok, did another test and it seems to only have this behavior from the SDK. Works perfectly fine if done via SAP Business One User Interface, but via the SDK it changes the customer and customer equipment card to the non-active ones.

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Message was edited by:
user546271
Message was edited by:
user546271

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Message was edited by: new2appletv

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Alexey Maslov wrote:
Hi!
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Alexey Maslov
Stephen Kim
[email protected]
SolarMetric, Inc.
http://www.solarmetric.com

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