Service Contract based on Quantity/Distance/Time

Hi Guys,
Presently I am trying to develop one Circulation Expense System. The scenario is described as below.
The basic flow of the distribution of finished goods starts from production plant. Then there is two modes of distribution can be identified.
One is directly from plant to the concerned agent. In this case all the transportation and protection liability goes to the organization it self. In the second mode the organization ties up with external vendors. Who is going to give the service to the organization against an agreement or contract. Contract may be quantity or distance or time basis. From the plant organization by his own responsibility going to reach the vendor and after that he will be responsible for the next segment of the distribution process.
The Circulation Expense System is only bothered about the cost flow due to these re-direction vendors. The main theme is the tracking the cost properly and distributes it among the various cost heads of the organization. So the cost per head can be understood more specifically.
Now presently there is one legacy system which is managing the entire scenario. I have to map this situation in SAP.
Can any one please help me in this regard,As I am new to this kind of requirement,appreciate your responses.
Thanks in advance.
Regards
Raj

Hi Raj,
For your first scenario, you can use Cashsales Process.
For your second scenario, you can use Consignment sales Process.
These two business process are standard SAP SD processes which are matching to your requirement.

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Search Service Contract based on IBASE

Hello Experts,
My requirement is In the Search view of Service Contracts ADD the Search by IBASE option to Search the Contracts and i have to search the service contract based on IBASE can you please give me idea how can i achieve the solution?
Regards,
Chetan Agali.

Hi Bhushan,
Thanks for your reply I append the field called zzsrv_ibase into the context node btqsrvcon through the structure,the field is in the context node but it is not appearing in the configuration tab I saw in one of your tread you mentioned about the maitaining the field in the design layer i will do that, more important is I need related code and where i need to add the code and I saw that in one of your tread mentioned about ( modify the class as per your requirement and then maintain entry for this query in CRMC_OBJ_BTIL_C so that your custom class would be called.) can u please elaborate this.
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Chetan Agali.

Sourcing Consecutive Contracts based on Quantity

Hello, we purchase product in large blocks of quantity. For example, 100 EA on agreement A, which will be received on multiple (small) receipts before moving to agreement B.
Until now, we've handled this with simple purchase orders, using multiple delivery schedule lines. However this approach does not work well with MRP. The best MRP can do is suggest reschedule the entire quantity in / out.
We'd prefer to use MK contracts instead. The problem with this approach is that the source list is based on date only - not quantity. It will not automatically ensure that all of contract A is used before contract B. If demand changes, we could find ourselves sourcing from B while A still has quantity left to receive.
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Hi,
The following are the points to get noted.
1.SAP allows number of contracts to get created for the same vendor / material but with a validity date.
2.while relesing the Contract release orders system will provide a warning message if the qty exceeds.
3.Schedule lines in the aggrement also ( SA) can be subjected to MRP.
4.In the source list also you can block a vendor/fix a vendor and make the source list source relevant for MRP.
but before using the master data , we should have the policy that we must relese the CROs if ane aggrement is finished.
what i under stood from your query is even though the qty still not received, you may need to use the second OA.If so what about the price?
your query of 3rd para:
We'd prefer to use MK contracts instead. The problem with this approach is that the source list is based on date only - not quantity. It will not automatically ensure that all of contract A is used before contract B. If demand changes, we could find ourselves sourcing from B while A still has quantity left to receive.
Do you mean to ask is there any std functionality ,like system to suggest the source from only one agreement?Here the question to be noted is does the second agreement is with diff vendor or same vendor .If it is for a diff vendor have you tried the source list changing of the vendor fixed option time to time?
Regards,

Function Module to Search Service Contract ?

Hi All
I have to search the Service contracts based on :
1. Customer i.e. Sold-to-party and partner function
2. Product and
3. Sales org.
Is there any Function module which will provide ablove parmeters as Import gives me list of Service contracts?
thanks
AK

Try Using:
CRM_SERVICE_CONTRACTS_SEARCH

Automatic invoice generation for service contract

Hello,
I want to create the automatic invoicce generation for service contract based on the order.
whenever i raise service contract order system should create the invoice automatically.
could please let me know the settings?

Hi JP Reddy
You can schedule VF04/VF06 for your requirement, such that VF06 will run every 15/30 minutes and will generate billing document for your contracts automatically.
Else go for Z extension development which will assign as output type to your contract and once triggered it will create invoice.
try and revert

Part Time, Contract Based, and Full Time Positions available for LabVIEW Developers

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The ideal candidate would possess the following skills & qualifications:
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Error at the time of Terminating Service Contract

Getting the following error at the time of terminating the contract in Oracle Service Contracts Module.
OKC_CONTRACTS_REQUIRED_VALUE(COL_NAME=QP CALL FAILURE Routine"QP_PREQ_GRP.INSERT_LINE_ATTRS2 ORA-01400: cannot insert
NULL into ("QP".QP_PREQ_LINE_ATTRS_TMP_T"."VALUE_FROM"))
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Ram

Hi Friends,
Is it that we can only have one no. range for service entry sheet even if there are 2 different company code in the same client.
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Wasim.

Exception to contract coverage times - Service Contracts.

Service contracts are allowed to have exceptions to coverage hours. This is defined in the "Exception Coverage" section of Lines -> Effectivities tab. When I query for the coverages attached to the contract in the form, I see the exception coverage, but when I query in SQL, I do not see this exception coverage in the list. I'm using OKS_ENT_COVER_TIMES_V and OKS_ENT_COVERAGES_V to get the list of coverages for a given contract. Is there any other place that I should be looking at? Any help is greatly appreciated.
TIA
Alka.

The place to look is in okc_rule_groups_b and okc_rules_b. The column okc_rules_b.rule_information_category holds the value of 'ECE' for exception coverage line (Got it from Oracle Forms code - OKSAUDET.fmb and related .pll). The conditions go somewhat like this in the following SQL:
SELECT ln.name, cv.COVERAGE_ON, cv.COVERAGE_FROM, cv.COVERAGE_TO
FROM okc_rule_groups_b rg
,okc_rules_b rl
,okc_k_lines_v ln
,oks_ent_cover_times_v cv
WHERE rg.cle_id = <The contract line id that has exception to coverage>
AND rl.rgp_id = rg.ID
AND to_char(ln.ID) = rl.rule_information1
AND rl.rule_information_category = 'ECE'
AND cv.COVERAGE_ID = ln.ID
AND cv.BUSINESS_PROCESS_ID = <Value of busi. proc. id for contract line>
I hope this will help someone in the forum.
Alka.

Quantity / Value Service Contract

Hi
We have a requirement where in we have to limit the service contract to provides only 2 free telephone support and 1 free software upgrade.
I think to achieve this we should use qty/val service contract.
I have created a service contract with contract line item, but not sure how to maintain the qty for each product. Created 2 service products one for telephone support and one for software upgrade.
Could you please let me know how to handle this scenario?
Thanks & Regards

Hi,
you have one more item category CMSD where you can gice the same settings as given above.
for item category-
Customer Relationship Management>Basic Settings>Define Item Categories
in item categories select CMSD-An item category specifies the properties and attributes of a business transaction item, and therefore controls how the item is processed.
1. select CMSD item category
2. Assignment of Business Transaction Categories
3. select transaction category
4. then select Customizing Item
5. In that contract data completion field is there.
by default it will show target./value can be exceeded.
so there u have to select A target/value can not be exceeded.
Hope it will useful.
thanks
Hemant ghiya

How to creating Service Contract using BAPI_SLSTRANSACT_CREATEMULTI

Hi,
In my requirement, I have to create a Service Contract from flat file by using BAPI - BAPI_SLSTRANSACT_CREATEMULTI and data which are comming from flat files are, Serial number, Sold-to party, Ship-to party, Installation date, Contract start date, Contract end date, Service profile, Response profile.
Please suggest me what are the Import parameters should I pass in this BAPI to create Service Contract?
Thanks in Advance,
Deepesh

Hi All,
for everybody's benefit (and to avoid you the time I've spent to work this out...), here is a working example on how to create an sales order (TA) via the BAPI_SLSTRANSACT_CREATEMULTI.
Not really a Service Contract, but it tells you how to call the BAPI.
Points appreciated, if you find this helpful...
I use the convention entryField for the values that should be set based on your system.
Cheers
G
*& Report ZZGVBAPISALESORDER
REPORT ZZGVBAPISALESORDER.
include constants
include crm_direct.
// GUIDs
data: lv_guid_h       type GUID_32,
      lv_guid_i       type GUID_32,
      lv_guid_sl      type GUID_32,
      lv_guid_p       type GUID_32.
// Handles
data: lv_current_handle type crmt_handle,
      lv_handle_h      type crmt_handle,
      lv_handle_i      type crmt_handle,
      lv_handle_sl     type crmt_handle,
      lv_handle_p      type crmt_handle.
// Administration header + item + etc
data: lt_salesorder_header type table of bapibus20001_header_ins,
      ls_salesorder_header type bapibus20001_header_ins,
      lt_salesorder_item   type table of bapibus20001_item,
      ls_salesorder_item   type bapibus20001_item,
      lt_scheduleline      type table of BAPIBUS20001_SCHEDLIN,
      ls_scheduleline      type BAPIBUS20001_SCHEDLIN,
      lt_partner           type table of BAPIBUS20001_PARTNER_INS,
      ls_partner           type BAPIBUS20001_PARTNER_INS,
      ls_logical_key       TYPE crmt_partner_logic_partner_key,
      lt_organisation      type table of BAPIBUS20001_ORGMAN_INS,
      ls_organisation      type BAPIBUS20001_ORGMAN_INS.
// Saved sales orders
data: lt_saved_process type table of bapibus20001_object_id,
      ls_saved_process type bapibus20001_object_id,
      ls_salesorder    type CRMT_RETURN_OBJECTS_STRUC.
data: lt_input_fields type table of bapibus20001_input_fields,
      ls_input_fields type bapibus20001_input_fields,
      lt_return type table of bapiret2,
      ls_return type bapiret2.
// Macro definition to populate structure and input field
This, called as
setfield ls_salesorder_header GUID lv_guid_h
is exploded as
ls_salesorder_header-GUID = lv_guid_h.
ls_input_fields-fieldname = 'GUID'.
append ls_input_fields to lt_input_fields.
Note 1: &2 (field name) MUST be uppercase
Note 2: for the salesorder header, I haven't used the macro,
to show how the code should look.
I've used the macro everywhere else.
define setfield.
&1-&2          = &3.
ls_input_fields-fieldname = '&2'.
append ls_input_fields to lt_input_fields.
end-of-definition.
// end of macro definition
// fill order administration header
perform get_guid changing lv_guid_h.
add 1 to lv_handle_h.
ls_salesorder_header-guid          = lv_guid_h.
ls_salesorder_header-handle        = lv_handle_h.
ls_salesorder_header-process_type = 'TA'.
clear ls_input_fields.
ls_input_fields-ref_handle = lv_handle_h.
ls_input_fields-ref_guid = lv_guid_h.
*ls_input_fields-ref_kind   = gc_object_ref_kind-orderadm_h.
ls_input_fields-objectname = gc_object_name-orderadm_h.
ls_input_fields-fieldname = 'GUID'.
append ls_input_fields to lt_input_fields.
ls_input_fields-fieldname = 'HANDLE'.
append ls_input_fields to lt_input_fields.
ls_input_fields-fieldname = 'PROCESS_TYPE'.
append ls_input_fields to lt_input_fields.
append ls_salesorder_header to lt_salesorder_header.
// fill organisation data (I needed this, you may rely on
sales org determination instead...)
clear ls_input_fields.
ls_input_fields-ref_handle = lv_handle_h.
ls_input_fields-ref_guid    = lv_guid_h.
ls_input_fields-ref_kind    = gc_object_ref_kind-orderadm_h.
ls_input_fields-objectname = gc_object_name-orgman.
setfield ls_organisation REF_GUID lv_guid_h.
setfield ls_organisation REF_HANDLE lv_handle_h.
setfield ls_organisation REF_KIND gc_object_ref_kind-orderadm_h.
setfield ls_organisation SALES_ORG_RESP salesOrgResp(input).
setfield ls_organisation SALES_ORG salesOrg(input).
setfield ls_organisation DIS_CHANNEL disChannel(input).
append ls_organisation to lt_organisation.
// fill order administration item
perform get_guid changing lv_guid_i.
lv_handle_i = lv_handle_h.
add 1 to lv_handle_i.
clear ls_input_fields.
ls_input_fields-ref_guid   = lv_guid_i.
ls_input_fields-ref_handle = lv_handle_i.
*ls_input_fields-ref_kind   = gc_object_ref_kind-orderadm_i.
ls_input_fields-objectname = gc_object_name-orderadm_i.
setfield ls_salesorder_item GUID lv_guid_i.
setfield ls_salesorder_item HEADER lv_guid_h.
setfield ls_salesorder_item HANDLE lv_handle_i.
setfield ls_salesorder_item HEADER_HANDLE lv_handle_h.
setfield ls_salesorder_item ORDERED_PROD product(input).
*_set_field ls_salesorder_item ITM_TYPE 'TAN'.
setfield ls_salesorder_item MODE 'A'.
*adjustment taken from standard include LCMS_MAPPERF04
*(see where-used-list for BAPI_SLSTRANSACT_CREATEMULTI, program LCMS_MAPPERU11)
delete lt_input_fields where fieldname = 'HANDLE'
                                OR
                             fieldname = 'HEADER_HANDLE'.
append ls_salesorder_item to lt_salesorder_item.
// fill schedule line for item
perform get_guid changing lv_guid_sl.
add 1 to lv_handle_sl.
clear ls_input_fields.
ls_input_fields-ref_guid   = lv_guid_i.
ls_input_fields-ref_handle = lv_handle_i.
ls_input_fields-ref_kind   = gc_object_ref_kind-orderadm_i.
ls_input_fields-objectname = gc_object_name-schedlin.
setfield ls_scheduleline ITEM_GUID lv_guid_i.
setfield ls_scheduleline GUID lv_guid_sl.
setfield ls_scheduleline HANDLE lv_handle_sl.
setfield ls_scheduleline ITEM_HANDLE lv_handle_i.
setfield ls_scheduleline QUANTITY '1.000'.
append ls_scheduleline to lt_scheduleline.
// fill partner line
*perform get_guid changing lv_guid_p.
*the partner use the logical key as well
ls_logical_key-ref_partner_handle = '0001'.
clear ls_input_fields.
ls_input_fields-ref_guid   = lv_guid_h.
ls_input_fields-ref_handle = lv_handle_h.
ls_input_fields-ref_kind   = gc_object_ref_kind-orderadm_h.
ls_input_fields-objectname = gc_object_name-partner.
ls_input_fields-logical_key = ls_logical_key.
setfield ls_partner REF_GUID lv_guid_h.
setfield ls_partner REF_HANDLE lv_handle_h.
setfield ls_partner REF_KIND gc_object_ref_kind-orderadm_h.
setfield ls_partner REF_PARTNER_HANDLE '0001'.
setfield ls_partner KIND_OF_ENTRY 'C'.
setfield ls_partner PARTNER_FCT '00000001'.
setfield ls_partner PARTNER_NO bpNumber(input).
setfield ls_partner NO_TYPE 'BP'.
setfield ls_partner DISPLAY_TYPE 'BP'.
move-corresponding ls_partner to ls_logical_key.
append ls_partner to lt_partner.
// example of a second partner function (custom) with data
    override
ls_logical_key-ref_partner_handle = '0002'.
clear ls_input_fields.
ls_input_fields-ref_guid   = lv_guid_h.
ls_input_fields-ref_handle = lv_handle_h.
ls_input_fields-ref_kind   = gc_object_ref_kind-orderadm_h.
ls_input_fields-objectname = gc_object_name-partner.
ls_input_fields-logical_key = ls_logical_key.
setfield ls_partner REF_GUID lv_guid_h.
setfield ls_partner REF_HANDLE lv_handle_h.
setfield ls_partner REF_KIND gc_object_ref_kind-orderadm_h.
setfield ls_partner REF_PARTNER_HANDLE '0002'.
setfield ls_partner KIND_OF_ENTRY 'B'.            "manual entry...
setfield ls_partner PARTNER_FCT customFct(input).
setfield ls_partner PARTNER_NO bpNumber(input).
setfield ls_partner NO_TYPE 'BP'.
setfield ls_partner DISPLAY_TYPE 'BP'.
setfield ls_partner TITLE 'Mr.'.
setfield ls_partner FIRSTNAME 'John'.
setfield ls_partner LASTNAME 'Smith'.
setfield ls_partner STR_SUPPL1 'John Smith and Co'.
setfield ls_partner STREET 'Street1'.
setfield ls_partner STR_SUPPL3 'Street4'.
setfield ls_partner HOUSE_NO '42'.
setfield ls_partner CITY 'Townville'.
setfield ls_partner DISTRICT 'Districtshire'.
setfield ls_partner POSTL_COD1 'AA1 2BB'.
note now ...
*adjustment taken from standard include LCMS_MAPPERF04
*(see where-used-list for BAPI_SLSTRANSACT_CREATEMULTI, program LCMS_MAPPERU11)
I don't use macro because name of the field in input_table is different
*_set_field ls_partner COUNTRYISO 'GB'.
*instead
ls_partner-COUNTRYISO = 'GB'.
ls_input_fields-fieldname = 'COUNTRY'.
append ls_input_fields to lt_input_fields.
*_set_field ls_partner LANGU_ISO 'EN'.
ls_partner-LANGU_ISO = 'EN'.
ls_input_fields-fieldname = 'LANGU'.
append ls_input_fields to lt_input_fields.
move-corresponding ls_partner to ls_logical_key.
append ls_partner to lt_partner.
Create sales orders                                                  *
call function 'BAPI_SLSTRANSACT_CREATEMULTI'
EXPORTING
    testrun       = false
TABLES
    header        = lt_salesorder_header[]
    item          = lt_salesorder_item[]
    partner       = lt_partner[]
    organisation = lt_organisation[]
    input_fields = lt_input_fields[]
    scheduleline = lt_scheduleline[]
    saved_process = lt_saved_process[]
    return        = lt_return[].
// get the GUID of the created object
call function 'BAPI_TRANSACTION_COMMIT'
EXPORTING
    wait = 'X'.
INCLUDE ZZGVBAPISALESORDER_GET_GUIDF01.
The include contains only this:
***INCLUDE ZZGVBAPISALESORDER_GET_GUIDF01 .
*&      Form get_guid
      text
     <--guid text
FORM get_guid CHANGING GUID.
CALL FUNCTION 'SYSTEM_UUID_C_CREATE'
      IMPORTING
           UUID    = GUID.
ENDFORM.                    " get_guid

Service Contracts with billing plan not updating debit memo request in ECC

For service contracts with billing plan, we cancel the line items and set the user status at header to "cancelled" and also set the cancellation date (under Cancellation Tab) at the header as well as item level which delete all items in the DMR in ECC (which are not yet billed). When we do this, it works perfect for most of the time and in some cases DMR items are not updated in ECC and it is billing. When I checked in CRM, the billing plan items are updated based on the cancellation date.
Experts appreciate your help on this issue.
Thanks,
George.

This is resolved by the note 1008663

Please do not trust Verizon customer service team based on my experience.

Please do not trust Verizon customer service team based on my experience.
I have a internet service with Verizon and I am paying $79.99 monthly for 15/5 mbps and one day I saw a flyer from Verizon stating that $79.99 you will get triple play with 25/25 mbps speed and with 2 year contact I will receive $400 Visa gift card and I decided to sign up for the triple play with 50/50 for $99 and I called Verizon customer care and I have asked for this offer and she said yes you will be eligible for this offer and I will receive that $400 after 90 days. so I am willing to go for it and I said ok with 2 year contract and then she told me that our conversation will be recorded and she asked me to wait for the recorded conversation and we have completed the contract and I told her that I will pick the equipment form the Verizon office today (12/30/2014) and I went there and i took the TV box and came home and fixed it but it didn’t work and it is throwing the 8312 error message and I called Verizon customer service and one representative told me that I will get charged for $140 if you want technician but I told him that why should I pay because your Verizon service is not working but the guy keep on saying the something and I hangup the phone and I called other day 12/31/2014 and some representative told me that that is our (Verizon) problem and I will send the technician on 01/02/2015 as tomorrow is Jan 1st we may not have anyone and i said that should be fine.
But I have received an email from Verizon on 12/30/2014 stating that my FIOS TV was activated.
I tried the TV service for 3 days and we (my family) have decided that these are not useful channels for us and we have decided that we can disable the TV service and we would like to go back only Internet service (15/5 mbps) and I called the customer service and told the something but She told me that there is no way you can go back to 15/5 mbps as Verizon is no longer offering this service and I don’t have more choice left. I have requested her to cancel FIOS TV service and I told her that I just need only Internet service. She said that should be fine I can cancel the TV service and you will still get charged for Activation fee $59.99 and there is no way I can wave that fee.
I asked her why should I get charged as I am canceling the service with in 4 days ? She said there is no way we can wave that. Then I asked her ok at least you can lower down my internet speed from 50/50 to 25/25 and then she said we can’t do that. Then I requested her supervisor and after 5 mins she get hold of her supervisor and here I asked her what are my best options to lower my bill as Verizon is no longer offering me 15/5 ? She said whatever she offered is the best and at that time I asked her I want to keep the FIOS service but I would like to lower down the speed from 50/50 to 25/25 and I will get that $400 gift card then she told me that there is no way you will get $400 gift card and I am sorry that even if you keep this bundle you should not receive that gift card whoever told you that is not the correct information and again she asked me that did you receive the email stating that you should receive $400 gift card. I said no and told her that I didn’t know about your automated email generation but I have trusted the Verizon customer representative and requested her to pull the recorded conversation but she didn’t agree with it and at the same time she told me that these records may to may not be stored in our records.
I asked one question that I have received the email from Verizon stating that my TV service was started on 12/30/2014 but actually it was started in 01/02/2015 and are going to trust your automated emails ? She had no answer to it and stated that we have finished our conversation and told to customer representative that please go ahead and cancel the TV service for him.
This is very very bad customer support from Verizon.
Please do not trust Verizon customer service team based on my experience.
Funny thing is that they (Verizon customer service representative) are not believing their own team.
Good suggestion : Please request them (Verizon customer service representative ) to send an email with the gift card information and please check your email before you are installing the TV equipment otherwise you will get no response from them.

First thank you so much for your response!
Second, The supervisor is not really care about the customers as I am using Verizon internet connection for the years but she really don't care about it and at the end of our conversation she told to customer rep that please cancel his service and then she hangup the phone. I not even confirmed about the cancellation. For no good reason now I am ending up with paying extra $10 for only my internet service. Now they told me that I need to pay $89.99 monthly + activation fee $59.99 but they offered me high speed which is not required for me at this movement.
Also I went to the Verizon office and I took the box and came home and installed for my self but still they are charging me $59.99 activation fee even though I cancelled my service with in 4 days of time.
Also the supervisor asking me that do you have any email confirmation ? But by the time we receive an email we might have completed telephone conversation with the rep stating that we have agreed all the terms. How could we know that we need to check our email before the activation ? Verizon team didn't spicified to me about it.

SLA for service request\service order without create a service contract

Hello Experts,
We are using CRM 7
Is there a possibility to determine SLA for service request\service order without create a service contract?
We have defined:
1. Trasaction Code: CRMD_SERV_SLA- Response Profile / Response Times
2. In Customizing we have defined our date profile with the relevant duration
3. In Customizing for transaction types we defined SLA Prof. Det. Proc= IT000001
4. we assign the Service Profile and Response Profile to BP (from "service levels" block) .
Everthing seems ok but the SLA time is not determined automatically.
Hope you can help me out.
Thanks,
Tal

Hi Tal Tal
Your steps are correct and i hope you did these too
a) In the SLA determination procedure ,you have defined the access sequence for service product item or org
b) If service product item ,take any service product for ex INVESTIGATION assign the two Service and response profile in the service tab
c) if org the above two profiles can be assigned to org attributes.
d) In my opinion the date profile you should have assigned it to item category as I think the SLA date calculation is done at the item level
e) You should assign the SLA det prof to the transaction type in the service process business category - customizing header.
f) when you create a transaction type sla dates will be determined as follows
    a) you have to enter service product entered in the item ,then dates will be visible,and also if your access sequence is based on service product,the respons profile and service profile will be determined.
    b) if you have given indicators as all these three "category,priority,codes' in your response profile, then you have to enter all three and then hit enter
   c) After hitting enter,the response profile determined above,will use the above 3 inputs of category,priority etc and determine the duration times ,which should be maintained in your date profile.hence the durations determined will be used in the dates calculation.
Let me know if you have any other questions.

Service Contract to Sales Order?

Dear SAP Guru,
Can I create Sales Order from Service Contract and bill the order without going thru Resource Related Billing? MV -> OR -> F2?
Or, straight from MV to FV?
What is the correct process flow?
Thanks,
Soo

Yes. you can very well refer a service contract to a sales order and bill the same. But, see that your sales order items are relevant for billing (in case you have service products as contract items).
Resource related billing should be used when you are billing your customer w.r.t a service order.
There isn't a fixed process flow. Have this thumb rule:
1. When you have fixed price for type of repair you have agreed in contract, then there is no use of doing resource related billing, if the same kind of repair is being performed.
2. In case your customer pays you on time & material basis, go through the RRB route to bill.
Hi Ananth,
Thanks for your reply.
For my scenario, it is based on time & material for a rental material. The sales order is created based on the number of days used by the customer for a rental material and billing is generated.
So, if RRB is used, that will mean a DIP profile has to be set up.
Question:
If RRB is used, what will be the process flow? From CS module, a service order is created from the sales contract and in the DIP profile, there is a default order type which is "LV" and DMR will be generated and eventually, a debit memo is created.
What about sales order? Any DMR being generated? Or what is the flow?
Thanks,
Soo

Alert for service contract!

Hi all!
When i create a services contract and renew after 10 days of end date . The system will alert for me before 2 days of end date. But i have problem, the system only alert one time. Now i would like alert will show more one time and only services employees can see.
Thank you!

Hi
You need to use your own query .
it would be like this
>>>declare @datevar datetime
>>>select @datevar = getdate()
>>>SELECT T0.[ContractID], T0.[CstmrCode], T0.[CstmrName], T0.[CntctCode], T0.[CntrcType],T0.[StartDate], T0.[EndDate] FROM OCTR T0 WHERE DATEDIFF(DD, T0.[EndDate], @datevar) >40
1.Go to Administration>>Altert management
2. Create new Alert
Here i am showing condition that show me relted field when the difference between contract end date and todays date is greater than 40 . You can change based on the requirement .
Thank you
Bishal

Service Contract based on Quantity/Distance/Time

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