Service cut-off

Does anyone know how late you can be until they turn off your service? Is it on the due-date of the next month, before it, or after? Just wondering, so I know my grace period.

Although it isn't obvious, this forum is generally a customer to customer forum and is not actively monitored by Comcast. Although Comcast employees (their usernames are in red) are often here to help, they may not see your specific post. To get help, you can drop a note to Comcast corporate customer service ([email protected]).
For the quickest response, please include:
Your full name;
Service address;
Phone number & an alternate number if possible;
Account number;
A link to your post. depending on your market you might have 30 days.

Similar Messages

New landline service cut off a month before first bill due

Our only phone is the landline. We jut switched to Verizon. The phone has been cut off for a week, I have NO way to call Verizon. We JUST got our very frost bill yesterday! It is completely wrong. So we have a wrong bill and no phone. Our bill isn't even due until sept. 19. How am I supposed to get this all fixed with no way to contact? I am very upset with all this. I have no car and a special needs child in my house. NO PHONE is NOT ok!!

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Toshiba Portege S100-S1133 Laptop - Intenet (Cable or Wireless) cuts off when phone rings

Toshiba Portege S100-S1133 Laptop, Intel(R) Pentium(R) M, processor 1.73GHz 795MHz, 512 MB of RAM. Internet (cable or wireless - COMCAST service) cuts off when the house phone (AT&T service) rings. The HP Laptop in the house doesn't have this problem. COMCAST can't fix the problem.

The only way to fix the problem entirely is to not have any 2.4GHz cordless phones in the house. You can try to change the wireless channel on your router but it probably won't be far enough from the 2.4GHz phones to help. I assume when you say it shares internet you mean that your home computer is connected in the back with ethernet and that is why the internet stays up on it. Your MBP connects wirelessly so it disconnects when the phone is in use.
Go to 192.168.1.1. Log in by leaving username blank and password is admin. [Follow these instructions|http://www.tutorial5.com/content/view/155/79> to change anything you need to (such as if you have unsecured wireless). Click wireless and under basic wireless settings you probably have channel 6 by default. Try channel 1. (Though you can also get into problems with wireless networks of neighbors interfering so download [Airport Radar|http://www.apple.com/downloads/dashboard/networking_security/airportradar .html] and try to avoid channels that are nearby).
As I said the only solution is not using 2.4GHz phones.

BT cutting off service without warning - plus if y...

On 18th December 2014, I rang BT to cancel my broadband service since I had found a far better deal with Hyperoptic. I was told that I had to give a month’s notice and would have to pay £30 for an engineer to come out and cut it off. Since this was the only option available I agreed, and arranged that my new broadband supplier would connect me before I was cut off by BT on the 18th January 2015.
On 1st January 2015, a day when it was impossible to do anything about the situation because it was a public holiday, my BT Broadband service was cut off without any warning. At first, BT told me I had never had Broadband with BT. When I disputed this I was told that my BT Broadband had been scheduled for cancellation on 1st January 2015. I asked, repeatedly, to speak to the call operative’s manager, and I was told, several times, that she was too busy. It was only when I lost my temper (which I do not like to do) that she miraculously became available. I felt I was pushed to this point, not by the call operative himself, but by the protocols he was clearly following. I was then informed that I had been told, via email, that my BT Broadband service was scheduled for cancellation on 1st January and, when I insisted I had received no such email; I was told that it had been sent to an email address to which I have had no access to for two years.
I updated my contact details, long ago, via ‘My BT’. I can provide screengrabs demonstrating the contact details I provided, the email address to which my eBilling has long been sent, and the lack of any instruction that I was to be cut off on 1st January.
It shows that I had paid three months in advance on 17th November (£105.42) so there was no reason for my BT Broadband to be cut off on 1st January. I have had no refund of any monies whatsoever.
The manager promised to listen to the phone call I made on 18th December and to call me back. She later stated that she was unable to listen to the call and so arranged to call me again the next day.
Surely, however, call operatives are told what to tell customers who arrange cancellation? Why, for instance, would I make up a story about being told I had to pay £30 for an engineer to cut me off? On 2nd January, while waiting for BT to call back, I contacted Hyperoptic who were amazing and installed my new service on 5th January.
When the BT manager finally called to say she would transfer me to customer services so I could be reconnected, I was told this process would take two to three days to perform. As a freelance writer, my income depends on access to the internet, and I do not keep regular office hours – working to deadlines through nights and weekends. I asked explained this. It would have been helpful to have been given a code with BTWifi-withFON, for instance, to tide me over until the Monday. The call operative said, ‘I do understand where your frustrations lie’, put me on hold and then, after about 10 minutes, the line went dead.
I sent this complaint to the Customer Service Manager, at BT Customer Correspondence Centre
Providence Row, Durham, DH98 1BT, the letter was dated 5th January 2015. I have had no response, no refund and, to add insult to injury, was sent another bill – for £10, which after another angry phone call, was rescinded.
I find it incredible that BT treats its customers in this way. Cutting them off without warning, ignoring their complaints and offering no refund. I don't understand why - when I paid three months up front on the 17th November 2014 - I have had no monies returned to me subsequent to being cut off on 1st January 2015.

Hi gumilev,
Thanks for posting, if you need any help with this please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I got a text saying that if I don't pay my bill, my service is going to get cut off by the end of the day. I don't have the funds to pay it in full, so I paid half the amount. Would that suffice? Or would I have to pay it in its entirety to save my accoun

I got a text saying that I don't pay my bill, my service is going to get cut off by the end of the day. I don't have the funds to pay it in full, so I paid half the amount. Would that suffice? Or would I have to pay it in its entirety to save my service from being cut off?

As it was pointed out making prior arrangements could of helped extend the time you need to get your account back in order..
But if you have to have the phone and its the only thing you have to make calls, I would try other means ( Family, Friends, or other ) to get the rest of the balance payed and you can pay at a Corporate store using the stores Kiosk machine.! You can pay with Cash, Credit or I think with a check but using a check I'd ask the Local store how the policy is on that..
Hope that Helps.! Good luck..

Phone line and Internet cut off overnight

Please can this be looked into immediately.
Our phone line and internet have both been cut off at 03:00am this morning,
I obviously cannot phone you guys to sort this so posting on here is my only resort.
The hub is still showing a blue light and the phone says 'check phone line'
But neither are actually working,
I need ASAP with this.

Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you need direct help from BT or have an urgent problem please use this linkContact Us.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
Thanks
You can ring 0800 800 150 to report faults.
Also visit https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

My mac randomly cut off and it won't turn back on, what do I do?

I just bought my mac the other day and I was about to Facetime someone and it randomly cut off and it will not do anything. It wont even charge. I don't know anything about computers so I have no clue what to do. PLEEEAAASSSEEE HEELLPP!!

If it's new, then it is under warranty. Please make a Genius Appointment and take it in for service. If it is a used computer then you need to provide more information. If your battery will not take a charge, then either the charger is not working or the battery needs to be replaced or both.

Picture Edge Cut Off!

We have DirecTV and this happens on all three sets but is especially noticeable on my new Toshiba 32L1400U 32-Inch 720p 60Hz LED TV because of the screen shape. Our service is the regular, not the HD. Personally, I think the problem is in the broadcast picture itself and have contacted them about it several times, but I decided to cover all bases. I have tried every setting and finally got a picture that looks nice and normal except for all four image edges being badly cut off! Is there any other setting I can try which won't mess up what I already fixed? Thanks for any help!
(I'd like to subscribe to this thread to see any replies, but that button seems to be grayed out.)

Hi,
I have the same problem with my 7510. Even if I copy a text document, The text of the copy moves
to the left. It seems the printhead is not centered.
Any solution?
Johann

Title on spine of hardcover book cut off

Hi!
I've been ordering books via iPhoto for many years and was shocked at the latest batch I received this week.
I had chosen to do a hardcover book with wrap around cover. The title on the spine was cut off, featuring only part of it which was odd and looks strange. It should match what is on the front cover.
As usual, I did a preview before ordering it. The spine was not visible in the preview and I had no way of actually making any changes to it since
I can't see it in iPhoto.
These books are Christmas gifts for my family and I'm horrified that it was printed incorrectly.
I'm hard of hearing and can't use the phone - I have not been able to contact Apple since they only list phone numbers - does anyone know how to connect with them directly via email? Help!
Here's an attachment that shows the problem.
> Mac OS X (ver. 10.6.8) iPhoto 11 - ver. 9.1.3 (607)

The group you want to get in contact with is called Print Products, they are part of the Apple Online Store. You are correct, they do not have an email contact, only support via phone. I did see on the Apple "contact us" page a support number for hearing and visually impared, says they have advisors trained in accesibilty services, they may be able to help. the number is 877-204-3930. Can be found on link below
http://www.apple.com/contact/

HT3204 i bought and downloaded a song from itunes store and it said it was complete but will only play the first 14 seconds of the song then it cuts off. what should i do to retrieve the rest of the song?

I bought a song from the itunes store and downloaded it and it said download was complete but when i go to play the song it will only play the first 14seconds of it then it cuts off. what should I do to retrieve the rest of the song?

If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

HT1539 i was downloading the movie and was unexpectedly cut off the internet can i still download the rest of the movie from istore with same digital code

i was recently downloading a movie from the itunes store and was cut off the internet and the movie didnt finishe downloading how do i finish the download for said movie?

Look under the Store menu in iTunes for the "Check for available downloads" command and run that. You may find the movie there to be downloaded.
If not, contact the iTunes Store Customer Service department from their Support page (click "Contact Support" and follow the instructions to get to the contact form) and explain the problem to them.
Regards.

Reports getting cut off

I have a number of reports that can be somewhat wide. When viewing some of them in the report manager, using IE6, the right side of the report gets cut off. There are no horizontal scroll bars or anything. If I just refresh the page from the toolbar, my report displays how it should.
Has anyone had this problem, or have a solution so that I don't have to refresh my page every time?
Thanks,
Erik

We are facing the same problem, but this time with IE7 and refreshing the page does not help.
I have a report with multiple subreports, all defined in reporting services with the same page width. However when rendering the report in IE7, the tables in the report enlarge based on the number of columns. One of the tables has 10 columns and when rendering the report you only see the first few characters of column 10. The rest is just cut-off.
The report only repairs itself by changing the zoom level, but as we would like to hide the toolbar (including the zoom button) this is not an option for our end users.
Does anyone have an idea on how we can solve this?
Thanks in advance,
Linda

Keep getting cut off while waiting for sales!!!!!!...

This is so annoying. Twice now I have contacted live chat re getting a youview box and they have connected me to sales where I have waited 8 mins and 5 mins before being cut off.
do bt not want any business?? somebody please at bt sort yourselves out

Hi liannempx,
Thanks for your post.
Did you get through to sales yet? If not please send me in your details using the "Contact The Mods" link found in my profile and I will be in touch to help.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Calendar ordering issues (cut-off text)

I have a calendar that I have successfully ordered and received in the recent past.
Two more recent orders for the same calendar have given rise to messages from "print services" that they cannot print the calendar because of cut-off text.
There is no cut off text in the calendar but when I do a print preview I see that each month is cut off (Janu.., Febr ..., etc.) and the year does not appear as it does on the versions I have already received.
Has anyone else encountered this problem? Can anyone from Apple tell me what to do? I don't seem to be able to act on this part of the text.

Christopher:
Try clearing out the iPhoto cache folder inside your User/Library/Caches folder. See if that will help.
Do you Twango?
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
I've written an Automator workflow application (requires Tiger), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.

My Oracle Support documents print with text cut off on the right margin

Just a question to check if more people have this issue. When I try to print a document from the knowledge base on My Oracle Support (MOS) it always prints with a lot of text being cut off on the right margin of the page. I tried this with different workstations, OS'es (XP Pro, W7), browsers (IE6, IE8), printers, etc. but it's always the same result. My only workaround is to copy all text and paste it into a text editor. I've logged a service request for this, but Oracle doesn't really seem to care about it and after pointing me to setting margins in Microsoft Publisher (???) and an article on how to export tables on MOS, they pointed to the HTML version of MOS (which has exactly the same issue by the way) and our local IS department for printing preferences. Apparently they cannot replicate this on their workstations, whereas I can replicate at will on a load of different workstations. I know that it's best not to print on paper and read on the screen, but even printing to a PDF writer will cut off text. Does anyone have the same issue with printing documents from MOS?

Just a question to check if more people have this issue. When I try to print a document from the knowledge base on My Oracle Support (MOS) it always prints with a lot of text being cut off on the right margin of the page. I tried this with different workstations, OS'es (XP Pro, W7), browsers (IE6, IE8), printers, etc. but it's always the same result. My only workaround is to copy all text and paste it into a text editor. I've logged a service request for this, but Oracle doesn't really seem to care about it and after pointing me to setting margins in Microsoft Publisher (???) and an article on how to export tables on MOS, they pointed to the HTML version of MOS (which has exactly the same issue by the way) and our local IS department for printing preferences. Apparently they cannot replicate this on their workstations, whereas I can replicate at will on a load of different workstations. I know that it's best not to print on paper and read on the screen, but even printing to a PDF writer will cut off text. Does anyone have the same issue with printing documents from MOS?

Service cut-off

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