Service Desk Issue in SolMan 4.0 - Installation Number differrence

Hi all,
I am in the process of setting up Service Desk in SolMan 4.0. When I create a message in my satellite system, the message is sent successfully and appears in my Solution Manager. However, I have red light appearing. This is because I need to provide Sold-To Party and Reported By Business Partner entries in the support message. My understanding, please correct me if I am wrong, is that these entries can be automatically filled based on iBase information. I have followed the IMG to setup the iBase.
Upon further investigation, I noticed the following problem. My installation number in the satellite should be XXXXXXXXXX, this is reflected in the System Landscape and iBase. But, when I look at the SAP Attributes tab in the Support Message, the installation number is YYYYYYYYYY. I think that this difference is a possible cause of my problem at hand.
This was the problem as there was an entry in table BCOS_CUST with YYYYYYYYYY in the satellite system. Can anyone tell me where this entry came from? Could this be from configuration of Service Desk?
Thanks,
Robert

Thank you very much!
The problem is solved!
Im my case was necessary to apply SAP Note 1055630.
I have assigned the role "SAP_SM_S_USER_GRP" to the user with RFC_READ connection, refreshed the last alert in DSWP and tha is.
regards!
Thom

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