Insignia LCD NS-LCD32 Picture Prb

I've developed a vertical line in the exact center of the screen with the color on the left side ok but greenish hues on the right side. The unit is 18 months old. Is this an adjustment I can do? How?
Thanks
Rudy

Hello donlion1981-
If you have the Geek Squad Protection plan on your TV or are still under the manufacturer warranty, I would recommend you contact us at 1-888-237-8289 to see about having a technician come out to look at your TV.
I hope this helps!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Insignia LCD HDTV region problem

I just bought a 32" Insignia LCD TV at a Best Buy store in my trip to Orlando, Florida. I tested it at the hotel, and it was ok. The problem is that I came back to Brazil and now it is black and white only. Searching in the internet I realized that TVs has to be multi-region to work in every country of the world, and I had no info like that from the salesperson at Best Buy.
Does anybody knows what should I do, since I am not coming back to the US and I suppose Insignia has no technical assistance in Brazil?
Thanks in advance.
Message Edited by llvasco on 01-16-2009 11:03 PM

Hey Ilvasco,
Chances are that the reason why TV signals are not being displayed properly is because the United States and Brazil use two different TV broadcast standards (NTSC vs. PAL). Insignia TV’s sold within the United States only recognize the NTSC format, but you may be able to resolve that problem by using a PAL-to-NTSC set-top converter box. I personally cannot attest to how well these converter boxes function, so I’d strongly recommend reading as many reviews as possible before purchasing one!
Hope this helps you out!
Agent Aaron
Geek Squad® Community Connector
Go Ahead. Use Us.
Aaron|Social Media Specialist | Best Buy® Corporate
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Re: Insignia 42" lcd 120HZ loses picture not sound.

Hi. I have an insignia NS-46D400NA14. its a LED. i have no image but I have sound. when I put a flshlight I can si the image. is it the T-Con or something else. Thank you very much for your help

Hello donlion1981-
If you have the Geek Squad Protection plan on your TV or are still under the manufacturer warranty, I would recommend you contact us at 1-888-237-8289 to see about having a technician come out to look at your TV.
I hope this helps!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Insignia LCD HDTV Display

I got a HDTV LCD TV for X-mas last year and just recently it has been getting this gray line along the top of the display and then the picture gets kinda distorted. I looked all over for information but unfortunately,like normal, I can not get my questions answered. This is why I NEVER use Best Buy....but my dad was not as smart as I am to not use them. So if anyone has any information that would be great.

Hey Ktarver2,
Sorry to hear you're having problems with your Insignia TV. If you just got it for Christmas last year, I would recommend contacting our In Home Service department at 1-888-BESTBUY to set up an appointment while you are within the one-year manufacturer's warranty. After the year passes, you would be responsible for cost of all repairs so you'll want to call as soon as possible. I don't know what model your tv is, but you can also check for your product manual and information at http://www.insignia-products.com
Hope this helps!
~Elizabeth
Community Supervisor
Best Buy® Corporate
Elizabeth|Social Media Supervisor|Best Buy® Corporate
Private Message

Insignia NS-27LCD no picture

I recently was given an Insignia 27 inch LCD TV. I was told that the power supply was bad when it was given to me but upon further investigation i don't think it is. I have never seen a picture but when i plug it in the INSIGNIA logo turns red and when i press power it turns blue. I would assume that it turns blue when it is on. Also, if anybody can tell me what happens when nothing is plugged into it, like no input from cable box, video game, etc.I would assume there would be a message like no input or something. Or at least let me access the menu.
I have no warranty so please dont tell me about taking it to best buy or something. They wont help at store unless i buy new tv. Which is lame because best buy is the only place that sells these, so obviously i got it from a best buy (well i didn't but the original owner did)
Anyway.. if anybody can tell me if this is a common problem. I have been told to replace two caps on the power supply board with ones with higher voltages. I would think that if the caps were bad then the blue leds wouldn't turn on when i hit power. thanks for any help that can be offered

I too have a NS-27LCD. Last evening my wife heard a pop and the picture went away. The unit exhibits the same symptoms that you describe. Upon disassembling the unit I have found on the power supply board, FU502 burned. I believe that FU502 is a fusible link of some kind. None of the other components on the Power Supply card appear damaged. FU502 can be found on the Power Supply board between C542 and Two caps, one of which is C539. I have also noticed that it appears that FU503 was never installed.

Insignia LCD 32 inch TV sound (works, but really fuzzy/lame)

just yesterday i purchased the 32 inch dvd/TV LCD. Set up was easy, but wow, the sound is awful especially on non HD channels..it was really bad when I went to watch a show in the Comcast OnDemand section.
It's sort of a fuzzy/static-y sound. Anyone have this problem? i know it's not a top of the line unit, but c'mon...I have HD coaxial cable into cable box from the wall obviously, and HDMI cable running from box to TV.
Thanks for any suggestions. I was thinking about returning the TV.

I don't have any problems with the sound on my 32" Insignia or my 22" except my 22 is very low but sounds great. Try hooking up an audio rca jack or a different HDMI cable incase the one you have it defective. If that doesn't work then yes I would return the TV as it sound defective. The stores usually have the TV's on for you I would check the sound of one of them sitting on the shelf.
Also check the reviews on the specific model number that you purchased.

INSIGNIA 50" 1080p plasma picture problems

I purchased a INSIGNIA 50" 1080p plasma HDTV (NS-PDP50HD-09) last year, and it's plagued with this picture problem. What happens is the picture will split in half down the vertical middle, and the left half will bounce up and down one way, and the right half the opposite way. It's starting to get worse and worse. So i called support over a month ago (and it fell and still falls for a week under the 1 year manufacturer's warranty) and best buy sent a 3rd party company to look at it. Unfortunately they only work during weekdays, and close at around 5, so i had to take days off to have my tv serviced. I finally got it back, however it's been a week and the problem has resurfaced. I just called in again, and they said they will resend the company to look at it again. However, I am becoming frustrated with the situation, because the warranty end date is nearing, and although i was assured that there is a 90 day guaranty on it, i've paid for something is essentially broken. When it worked properly, i was very satisfied with the TV. Am i going to be stuck with a 75lb paper weight? I don't believe this model is manufactured anymore. Are there any options for me?

I've got the same exact problem with mine. It only does it when it's in one of the zoom modes. I had a tech check it out and he had fixed the problem but 3 months later the problem started up again. Now I'm just waiting to hear back from BB on if they're going to fix it or replace it.

37 in insignia LCD

Like a lot of other posts i have a insignia 37 in LCD that is 2 years 11 days old and it is dead , i got up to turn it off and i got a pretty good shock out of it and a loud crack ,it shot up to my shoulder and now the tv just cycles on and off, i called best buy and they said that that this is not common and they could have a tech out to LOOK AT IT FOR $ 150 BUCKS but that did not include parts and labor and if it was the board it would cost 3 to 4 hundred for the part. THIS IS ROBBERY $ 856.00 2 years ago and it is dead .......so is my is my loyalty to best buy

Class action? It failed after the warranty expired... Not much you can do about it.
That's a pretty nasty failure mode though... I've never heard of electronics doing anything like that unless the house wiring was faulty (improper grounding).
Welcome to the era of RoHS, where reliability of consumer electronics is WAAAAY down across the board. No one bothered to do a proper analysis of just how much other stuff would wind up in the environment due to increased failure rates just to get rid of a tiny bit of lead when they passed that law...
*disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

Help using digital AV adapter iPad to LCD TV.(picture ratio)

Hello everyone!
I've recently decided to use my iPad 3 generation, to connect to my TV LG 47 ACL using an Apple Digital AV adapter, the adapter has got two 30 pins and 1 HDMI cable. It kinda works, it only shows half the picture ratio projected from the iPad on 1/3 of the tv screen. I originally thought this would be a TV>remote>picture>aspect ratio setting, but after playing with the setting; still only 1/3 of the iPad is projected onto the TV. I was hoping if anyone knew of any solutions to using the digital AV adapter to get full screen coverage on this type of TV would be helpful.
Thanks!

The other port is the iPad 30 pin connector, just like the one that this adapter plugs into on your iPad. It is there so that you can charge the iPad at the same time that you are using it with HDMI.

Issue with Insignia Model NS-LCD32

Today I bought a Dynex HDMI cable to use with my television. I hooked it up to my Xbox 360, and now whenever I play Modern Warfare 2 I get this static-like crackle from the speakers whenever there's a large explosion. Could I get some advice on how to fix this, please?

If you have a bass adjustment on your TV turn it down. I get the same thing from the Home Theater setup and its the 360. Its the way it's reproducing the sound during the game. You could also change the settings on the 360 but I haven't played with it yet so I don't know what to set it to.

Insignia 22" LCD TV Flashes

I have noticed twice now that when my Insignia LCD TV is turned off it has done a sudden "flash" as if the monitor is going to go on. This happens on its own. I recently had Direct TV set-up and did not know if this is related to the situation.
What is causing this "flash". This is not normal as I have an 32" LCD with Direct TV as well and it has not happend.
Thank you.

daniel3507 wrote:
You lucked out it sounds like. Same thing happened to my Insignia and it was "repaired" under warranty, only to fail again less than a year later. Stick with the name brands and you will be good.
There are plenty of Samsungs and LGs in the service center.
Disclosure: Former BBY employee.

Insignia + Best Buy = Frustrating

So... I'm deciding it's time to upgrade from my 3-year-old Phillips 42in 1080i plasma I bought at C-ircuit C-ity three years ago. TV has been a true champ! After lots of looking around and comparison shopping, Best Buy has looked like the ideal place due to prices, selection, etc.
I decide on the Insignia 46in 120MHz LCD. I figure it's a simple checkout, but take the offer up on 0% financing and go through the process. This is where the frustration begins... this TV was an open-box return, so needed to be run through a special open-box system that doesn't work right. After 1.5 hours of creating new open box tags, running through computers, trying to get things working to no success, I end up having to leave and am told it'll be held for me. I'm late for a meeting at work (was over my lunch break), and I walked out with no TV.
I return the next day after work. No one can find my TV that was being held. Eventually it turns up after about 45 minutes of running through different people. I try and purchase it, but someone messed up my credit app and had incorrect info. I wait in line at customer service and have to go through more time having it all corrected and billed.
Finally, I get to bring my new TV home. I open it up, but the remote that was with it is no longer there. There was no note that is was missing, and I was told at the time there was a remote with it. My Comcast remotes don't have a code for it, so I'm kinda stuck at the moment, and probably have to go purchase a remote and hope it has comparable functionality. I get it set up, and am expecting all of the rave quality of set that I was sold on ("this house brand is all LG parts! it's amazing, that's why we stand by it at Best Buy! Stay away from Vizio, that's a frankenstein, yada yada yada" rambles sales people I've talked to at BB).
The set itself isn't the most wonderful. Grainy picture even with 1080p PS3 inputs, insane ghosting on 1080i input, etc and different than I was led to understand at the store. But here's the worst part: it shuts itself off randomly. After doing research online, this is a common defect with many models of Insignia LCDs. I can't believe that Best Buy can sell something that has such a potential issue to erupt at any time. I'm glad that mine started only within two days of purchase. How honest is it to sell lines of TVs with known defects and not at least warn customers or acknowledge the issue?
I call support, now I have to take additional time out of my day to either have techs come out and replace parts in the TV that have the same potential issue since it's a design flaw, or haul my TV back with the risk that if anything seems to happen to it in transit, I lose my warrantee. Not only that, I have to go back and invest more time and frustration with Best Buy staff who can't seem to get anything right, and after all this will offer only a refund, another of the same defective TV, or have me pay them more money to get another brand, which had they told me I'd have these issues in the first place, I would have.
Thank you, Insignia and Best Buy! Good thing I didn't go to W-al-mart, then I wouldn't have had to deal with any sales people, dishonest sales pitches, or defective house brands, and have all this extra time in my life to enjoy said TV...

Well, combining the following factors leads me to believe a high probability. It's always subjective and anything's possible, but if any of the things are true below, then I think BB has some responsibility to own up to for the TV itself:
1. BB is supposed to gather information about returns (sales person said it was a customer return). There's a high chance that the buyer had the same issue I think.
2. BB should have tested for issues. Since this is a common/known defect in Insignia TVs (though not formally acknowledged by either company...), this should have been evaluated before selling to another customer. Truthfully, there should be a recall and a formal solution for this issue since it's a common defect in the design and not just a quality-control issue (ala a cracked screen, bad solder connection).
And really, the reason I went with TV is because I was told this was the most amazing TV on earth, was a rebranded LG with the same level of quality, and a nice TV through-and-through with no real differences to the others outside of specs. I'm okay with someone selling me something, as long as it's honest. in the retail industry, a company is responsible for it's representations, services, and products, not me.
Bottom line, had I just went in, picked it myself, quick five-minute credit-app and point-of-sale, and found out I made a bad choice, then shame on me. BB gets involved, gives me a lousy consumer experience, misrepresents a product, and sends me home with a defective TV not up to the representation they gave, then shame on them. And I understand not everyone will see it my way from a personal opinion and standpoint, but I believe I have some valid points.

40" samsung + mini+ isight picture?

After spendig 4 hours at CC hooking up my g4 Ibook and their mac mini to both a 32"& 40" samsng lcd.. the picture
was awesome!! Used the vga dongle to the vga in on the samsung. Pictures, slideshows, web & E mail text very clear.
Now the question. I video conf. every week using my 12" G4
Ibook. We are both on broadband using Mac's & Isight's. I have very good images even at full screen on my I book, not as good as the reduced screen size but still good. Given the resolution of the 32" or 40" Samsungs is 1368x768 somewhat the same as my Ibook and also the mini.. would the isight images on the LCDS be way too blurry at the increased screen size or be somewhat the same as I am getting on my Ibook?
I am going to get the mini this week W/ 1 gig ram.
Ibook Mac OS X (10.4) Isight, LaCie dvd burner, toast titanium 7,
Ibook Mac OS X (10.4) Isight, LaCie dvd burner, toast titanium 7,

Works as good with the default size screen
as if Ibook image

Insignia NS-37L760A12 Auto Input Sensing

I have a NS-37L760A12 (37" Insignia LCD) and very much like the TV. I am faced with a configuration issue that I am hoping someone on this board has sorted out. I currently have a Panasonic HTIB (Home Theater in a Box) receiver/BD connected to the HDMI-3 (ARC) port on the TV. I also connected my Comcast cable box to HDMI-1 port. So here is the issue.. When I power everything on from an all-off state, the TV automatically switches to the last component that it see's powering on. This is 90% of the time the Panasonic receiver/BD player which means I have to constantly switch the TV from HDMI-3 (Receiver) to the Comcast box on HDMI-1.
I also tried a completely different approach with my equipments where I put all of my inputs through the HTIB Receiver but I can't seem to get the Panasonic to stay put on the last HDMI input used either. So in this configuration, I have to grab the Panasonic remote and chose the HDMI input every time I power up in this configuration too.
Ultimately, I just want to power everything on and not have to switch inputs (girlfriend isn't so good with such details). Any ideas?

I don't know if you have a budget to add something in, but have you thought about picking up a harmony remote? You can set it up with activities that you just push what you want to do on the touchscreen and it does all the input changing for you. May be easier for her. With the program it comes with you can change power up order as well.
Crystal
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DVI/HDMI No Signal

I'm running:
Mac mini Core 2 Duo model (10.5.2)
I recently bought a 42" Insignia LCD HDTV which has a VGA connector and 2 HDMI connectors, but no DVI. I want to connect it with a DVI to HDMI adapter, but when I do, I get no picture at all and the TV says it is receiving a "1P SD" signal (should be 1080P HD). However, the VGA connector works fine, and allows me to run the full 1920x1080 (non-interlaced) resolution. I know the DVI output on the Mac Mini is fine. I just need a little help with this, I really don't want to use VGA. I want to get the best quality if possible.

Its fortunate this topic came up when it did. I'm having a similar problem...
I'm using an Optiquest Q20wb LCD (sub-par, but a freebie) with a first generation, 1.25 GHz Mac Mini. It has previously been operating off of this display for someone else for a number of years now using a VGA cable and the Apple-included VGA-DVI adaptor. Tonight I hooked it up with a DVI cable for the first time while it was still running - I got a digital signal for a few minutes before the video signal sputtered out during a software update. It has since refused to work with a digital signal, yet the old VGA+adaptor method works. I have hooked up the same display and DVI cable to my MacBook Pro successfully, but nothing has resolved the digital video issue with the Mini.
Hate to ride your coat tails Zion, but does anyone have a suggestion for my issue as well?

Insignia LCD NS-LCD32 Picture Prb

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