Service Desk: Upload backdated issues

Hi All,
We would like to upload our backdated data in solution manager, we are going to use soluton manager (Service Desk) for tracking our SAP related issue. Our requirement is to upload all the backdated SAP related issues in solution manager (i.e prior to Service desk implementation), so that it can be viewed in CRM_DNO_MONITOR with their actual dates. We are currently creating support message via Help menu.
Even if we create a BDC for creating support message it will take system date and not the backdated one. Kindly provide the solution asap.
Expecting your reply at earliest.

Hi,
Have you made any progress on this issue?
I have used webservices before, but this doesn't seem to be same as "other" web service I have handled so far.
Bala

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> did not understand what u meant here
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Hi
You need to go for service desk XT which is the extension of service desk to manage non sap or IT incidents
Check below link
https://websmp110.sap-ag.de/_solutionmanager
Heterogeous system environments are a challenge for IT-service management in any company. The associated complex structures and varying forms of media often make it difficult to realize efficient service processes. With SAP Solution Manager Service Desk - Extended Usage (Service Desk XT), SAP offers a centralized support tool as a single point of access - for service requests and problem tickets related to SAP and non-SAP software.
The Single Point of Access for Support
SAP Solution Manager, which is a standard part of every SAP solution and therefore can be used by all SAP customers, supports users in SAP relevant service requests. The standard function of the service desk is restricted to service requests.
With Service Desk XT, SAP provides an extended support tool, which can be also used for general service requests, for example regarding IT or telecommunication equipment.
This priced add-on does not require additional interfaces to third-party products - the same service requests are used for SAP and non-SAP applications. This simplification is a benefit for your employees.
This solution has been created with IT service providers in mind, especially those which work within a company and currently do not have an IT-service desk application in place or would like to replace an existing system.
Also,
check this link
pg(46)
https://websmp205.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700000147532009E
Pg 52 onwards
https://websmp205.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700000059742008E
https://websmp205.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700000548652007E
Hope it helps
Regards
Prakhar

Service Desk: Upload backdated issues

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