Service Level Objectives failing

Question

Hi,
I have created a number of Service Level Objectives for incident resolution times based on priority (in SCSM 2012 sp1).  They were all working fine but some thing has happened and now they are not being applied to the incidents that should be getting
them.  When I look at the Service Level Objectives they show in the list as not enabled and when i try to view the properties of any of them i get the following error:
Date: 19/12/2013 3:43:27 PM
Application: System Center Service Manager
Application Version: 7.5.2905.0
Severity: Error
Message: slaConfiguationObject.GroupInstance
Microsoft.EnterpriseManagement.Common.InconsistentDataException: slaConfiguationObject.GroupInstance
   at Microsoft.EnterpriseManagement.UI.SdkDataAccess.ConsoleTaskHandler.DoTask(IList`1 navigationNodes, NavigationModelNodeTask task, List`1 parameterList)
   at Microsoft.EnterpriseManagement.UI.SdkDataAccess.ConsoleTaskHandler.DoTask(IList`1 navigationNodes, NavigationModelNodeTask task)
   at Microsoft.EnterpriseManagement.ConsoleFramework.WindowJobRecord.ExecuteBackgroundJob(Object sender, ConsoleJobEventArgs eventargs)
   at Microsoft.EnterpriseManagement.ServiceManager.UI.Console.ConsoleJobExceptionHandler.ExecuteJob(IComponent component, EventHandler`1 job, Object sender, ConsoleJobEventArgs args)
Does anyone have any suggestions what may be causing this?

Answer 1

The problem is that SLO notifications are part of the Service Level Instance Time Information class, and your queues are members of the Incident class. You can't filter a notification based on a queue in a different class. If you want to filter the
SLO notification based on the actual SLO you can use the ID of the Service Level Configuration. For example to send one of breach you can use the following additional criteria
Changed From
[Service Level Information]Status does not equal Breached
Changed To 
[Service Level Information]Status equals Breached
AND Service Level Configuration[System.AdminItem.SLABase]Id equals SLAConfiguration_<your unique GUID>
To find the what this SLAConfiguration ID should be you can use the below PowerShell script
Get-SCSMClassInstance -Class (Get-SCSMClass -Name "System.AdminItem.SLABase") | ?{$_.DisplayName -eq "Your SLO's Name" -and $_.Id -like "SLAConfiguration_*"} | FT DisplayName, Id
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