Service Material Type(DIEN) handling

Dear all
How do we handle Service material Type? if we are not handling services in Ext services management. What will be the cycle of procurement, for example shal I have 1. material master, 2. vendor 3. inforecord, 4. Source list? Can I use Normal PO for ordering the service material, and what about goods receipt and stock and value maintenance and finally how do I handle Invoicing?
Thanks

Hi Samuel,
Procurement of Service material is same as procurement cycle of any material, the only difference is that instead of good receipt we do service entry sheet and invoice verification W.R.T. Service entry sheet.
Yes, you can maintain 1. Material Master, 2.Service Mater, 3.Vendor, 4.Inforecord.
5. You can not use normal PO and have to maintain account assignment category (K or C or P or any one ur requirement) and item Category D in PO (ME21N)
6. Create service entry sheet (ML81N) with respect to Purchase order,
7. Invoice Verification (MIRO) with respect to Service entry sheet
8. Payment to Vendor
Hope the above will help you,
Regards,
Biju K

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Transfer material type DIEN in ECC system to CRM product type Service

Hi Experts,
I have a requirement to transfer material type DIEN in ECC system to CRM product type Service.
How can we do this?

Hi Viswanath,
   I dont think its possible to replicate material type DIEN from ECC to CRM Service Product.
   Service Products need to created in CRM, from here transfer to ERP. To transfer service product from CRM to ECC, you need to enable upload for Service Product in SPRO.
       Customer Relationship Management -->
             Master Data -->
                    Products -->
                        Settings for Product Type -->
                                Allow Upload for a Product Type.
   Now here select the check box for product type 02(service).
To send product from CRM to ECC, open the product you need to send it to ECC in COMMPR01.
         Go To -> Transfer to ERP. Here give the ECCRFC Destination and mapping material type.
//Bhanu

SERVICE PO using service master and service PO using Material Type DIEN

Dear Gurus can you differenciate between SERVICE PO using service master and service PO using Material Type DIEN ?
Regards
Vinod Suresh Kakade

Hi,
Material type DIEN is used for when you offer "SERVICE" to your customer.
When you are procuring "SERVICE" from your vendor, you can use external service management where service master is used (Steps are PO created in ME21N with Item Cat. "D" with Acc. ***. Cat. "K" or "C", ML81N, MIRO & F-53).
In Standard DIEN material type designed for Sales usage only, but you can use DIEN for Purchase also to avoid External Services Management.
Regards,
Biju K

PO with material type DIEN - Services

Hello!
What´s the best way to deal with PO for material type DIEN so that i don´t have to do the GR for that PO?
In the PO i don t want to put any Account Assignment Category. Is it possible to make the Goods Receipt Indicator available to check it or not?
Best Regards

If you do not want to do GR, make it a framework order with limits. If you have a material, you need to do a GR.
Lakshman

Best Material Type for Handling Non-valuated Materials in Distribution

Our distribution business will soon be handling non-valuated material and I am trying to determine the best material type to use. I am considering material type UNBW but would like to know if anyone has advice. We are strictly providing a service to the vendor for handling these non-valuated materials (for example, wood products). We will not purchase or sell the product. Our service consists of receiving the product into inventory from the vendor, tracking the inventory, (in Warehouse Management) and then shipping the material to a customer of the vendor's choosing. For these non-valuating materials, we are paid strictly for our service of warehousing the material and shipping to a customer.
Up until now, our distribution business has distributed only valuated materials, i.e., materials we purchase at a price and sell at a price. We also use vendor consignment. NOTE: This is not a vendor consignment scenario because we never buy the product.
Here are our requirements:
- We don't own the non-valuated product.
- We need to be able to ship these new non-valuated products on the same shipments as the valuated product we own.
- We use handling unit and warehouse management for all of our finished goods.
- We would like to use our existing processes and HU/WM RF transactions to receive and pick the non-valuated product. This means:
1) Creating inbound deliveries and packing into HUs. And applying our HU bar code labels.
2) Physical inventory counts by HU.
3) Creating sales orders that have both the non-valuated materials and valuated materials we own.
4) Creating outbound deliveries and picking via transfer orders in WM.
5) Assigning the outbound deliveries to a shipment.
Questions:
1) Can a UNBW material that will be stocked but not valuated be received into inventory via a PO? Any way to receive into inventory with an inbound delivery without using a PO?
2) Are there any problems with putting a non-valuated material on a sales order with a zero price?
3) Any challenges that other have run into?
Thanks in advance.
Rob

I must be missing something regarding the use of material type UNBW. When I post the goods receipt for a PO with a UNBW material, no inventory is created. When I create the PO, an account assignment is required. I tried both a cost center account assignment (K) and balance sheet account assignment (Z - using a Profit Center). In both cases, I am forced to check the "Free item" checkbox to avoid entering a price; which also seems strange since the material is UNBW.
I have searched everywhere for a "Best Practice" for my scenario with little results. Again, we are simply managing the inventory for a vendor and shipping the inventory to our vendor's customers. So we are acting as a third pary warehouse and shipper for the vendor. We do not buy or sell the inventory - we are paid a monthly service fee by the vendor for warehousing their product and shipping it to their customers. We may ship the product on sales order deliiveries that include both the "non-valuated" product (i.e., free goods we manage for this vendor) and goods that we actually own.
As an alternative, I am wondering if I should look into somehow using vendor consignment with a settlement price (consignment info record price) of zero. Vendor consignment is nice because you can track the stock by vendor. However, we would never truly "settle" with the vendor because we would not be paying the vendor for the inventory and would never own it.
Our business refers to this as "reload business" but I am not sure this is an industry standard term.
Any other thoughts out there?

Material type DIEN.

Hi,
material types must be used with valuation class or is also possible
using these without valuation class?
As the above material type is referred to services I would not configure
"Service master"
I think there is a way to do that using "Material group"
Best regards

HI
Basically use of valuation class is to make accounting entries to the accounts w.r.t. movement types.If you are not using movement types it means you dont want to post relevant transaction to FI.
Basic puprose of maintaining valuation class is automatically determination of GL account at the time of service posting. If you are not maintaining valuation class in service master record then system will ask for GL account for the posting s of expenses at the time of raising PO and if valuation class is maintained and automatic determination of valuation class with GL code is done in OBYC then system will propose GL code in PO automatically.
Hope this will be great help for you
Regards
Vivek
-- Reward for the effort !!

Service Material Type & Purchase

Hi,
We have a Material Type u2018ZSERu2019 which is defined as u201CService Materialu201D. Its Item category code has been defined as u2018LEISu2019 (Service w/o Delivery), because itu2019s a service we provide to our customers which need to record in our sales orders. User departments for ZSER type also include Purchasing.
Now if I simply create a Material item of type ZSER, can it also be purchased via o Purchased Order?
If so how can I restrict raising PRs or POs for any materials of type ZSER?

Hi,
Now if I simply create a Material item of type ZSER, can it also be purchased via o Purchased Order?
If so how can I restrict raising PRs or POs for any materials of type ZSER?
don't maintain any purchasing view for material type ZSER in t-code OMS2
without Purchasing view Po can not be created
Regards
Kailas ugale

No PO Price tab when we create the PO for Service Material

Hi MM Guru's
when I tried to create the PO from PR for Service Material Type (DIEN), PO price Tab is not appearing in PO
can anyone let me know why this PO price tab is not coming in case of DIEN material type
Thanks in Advance
Priya
Edited by: Priya Kansal on Apr 23, 2010 6:16 PM

>
Priya Kansal wrote:
> Hi
>
> There is no condition Tab at Item and header level
>
> Thanks
How this is possible. You are creating PO in ME21n, right? It should be there. Look closely.

Service Master vs. Material Master - Type DIEN (Service)

We currently use Material Masters (type: DIEN) for procurement of all external services. I've been told it wasn't a good practice and that Service Masters should be adapted for this purpose. Is that so? I am now preparing a business case for implementation of Service Masters. What benefits are there for using the Service Masters and Service Type Purchase Orders instead of DIEN Material Masters?

Hi,
Material type DIEN is used for when you offer "SERVICE" to your customer.
For procurement of service from vendor you can use process of External Services Management where you have service master (AC03). In this process Purchase order/Service order( you can have separate PO document type)created with Acc. assignment ' K' ( or C or P of F as requirement) and Item category 'D' , the system automatically pick UOM is "1" activity unit in Item Overview and in item details you need to maintain the service master ,UOM, quantity & price /unit and then G/L account with cost center created .
Next steps you create Service Entry Sheet (SES), here you are just recognizing vendor performed service where you can see cost object (cost center), quantity of service to be provided already & save the document. No FI document created after creating/maintaining the Service Entry Sheet but once you release the Service Entry Sheet, then only FI document created.
Now you can do MIRO with respect to Service Entry Sheet which already recognized and accepted.
Finally you can do payment to service vendor in F-53.
NOTE:
You can create u201CNu201D numbers of Service Entry Sheet (SES) with respect to Service order, till the all quantity received.
You can create MIRO w.r.t Service Entry Sheet and pay to vendor based on part service completed.
For more check the link:
How to make GL account field in SES to be made in display only
Regards,
Biju K

Service Material and Costing

Hi
We have set up a service material DIEN and placed a Sales Order and got it to Billing.
The acounting doc is not creating due to "No standard cost for material".
The standard material type DIEN does not have costing views. It is a service and therefore nothing to cost. .. but how do I prevent this?
Any clues appreciated.
Thanks
Lee

Hi
Your requirement class settings must allow sales order as a cost object
1. Go to sale order, procurement tab
2. Check whats the req type
3. Go to OVZH and check whats the req class assigned to this req type
4. Go to OVZG and check whats the acount assignment cateory in req class.. Ideally, it should be E in your case
5. The account assignment catg shud have consumption posting field as E
6. Your Req Class would have Costing indicator / Costing Id, etc.. Choose the settings suitable to you...
Ideally, it can be "Automatic Costing & Marking"
br, Ajay M

Can a service material be configurable?

I want to onfigure a service material and I want to define the characteristics of that particular service material in the case of a variant configuration.

Hi Gaurav
Creation of Master Data for Service Contract Items
Use
You store data on services and products which is essential for Sales and Distribution processing in material master records.
Activities
You can create material master records for service items in the usual way. For basic services, use the material type DIEN. To define more complex services, you can use configurable or pre-configured standard service products that have the material type KMAT.
You can create a standard service product for which you define a variety of characteristics, such as:
Response time for problem calls
Level of hotline service
Replacement parts coverage
Each characteristic is assigned a range of possible values, which can be defined in one of the following ways:
Entered manually during configuration in the service contract (as a configurable product)
Defined as a predefined version of the standard product (as a configured product)
Using a Standard Product - Configurable
The following table illustrates some of the possible values for each characteristic:
Standard Product: Copier_Service
Response time for problem calls
Level of telephone hotline service
Replacement parts coverage
2 hours
5 days/week, 8 hours a day
Type 1 - yes/no
8 hours
7 days/week, 8 hours a day
Type 2 - yes/no
24 hours
7 days/week, 24 hours a day
Type 3 - yes/no
When you enter the standard configurable service product as an item in a service contract, the system automatically displays the configuration editor. You then enter values for the various characteristics in your standard service product.
Using a Standard Product - Configured
If you use a standard product and frequently assign the same values to the characteristics, you can create a standard product with predefined values. The following example shows three different predefined configurations for the standard service product Copier_Service:
Configured Material (Standard Product Copier_Service Plus Predefined Values)
Name of configured material
Response time for problem calls
Level of telephone hotline service
Replacement parts coverage
Enhanced service
2 hours
7 days/week, 24 hours a day
Types 1-3 - yes
Full service
8 hours
7 days/week, 12 hours a day
Types 1, 2 - yes
Economy service
8 hours
5 days/week, 8 hours a day
Type 1 - yes
When you enter the standard configured service product as an item in a service contract, the system automatically copies the predefined values into the contract. To display the values, you can select the configuration editor manually
Reward if useful to u

Profit center of service material

Hi Friends,
Need quick help on following :
What profit center is attributed to a service material?
Is the profit center static ?
Can you please help me ASAP in this regard.
Regards,
Isha.

Yes, to define a service you can use the material master with material type DIEN
The purchasing process will be: PO - Good receipt - Invoice
If you use de service master the process will be PO - Service entry sheet (approval of the SEE) - Invoice. The purchasing process are different, service master with SEE sometimes is used when you subcontract a service e.g. maintenance of machines (PM), training and you need to detail more at the moment the service has given to the company.

CS module - service material

Hi everyone,
Iam undergoing training in CS module. For a material type DIEN- service material, what are the views to be selected. It has a valuation class 3200.
What is the modification key used for posting in the transaction code OBYC of GBB?
Iam receiving a error message, saying that "Not possible to determine a consumption account" while I create the sales order.
Can anyone solve my problem?
Regards,
Srinivasan

Hi!
I am running into the same error of not finding the consumption account in my sales order.......I was wondering if u fiugure out the problem and perhaps would like to share the solution..
Thanks
Raj

Delivery for a Service Material

Hi All,
I am getting a message "No schedule lines due for delivery up to the selected date" when trying to create a delivery for a service item.
Pl note that I am using standard order type OR and not a service order.
Item categoriy = TAX , Sch Line Cat = CX.
Material Type : DIEN
Kindly Advice as I have looked a lot but am not able to find the reason for this.
Thanks!!

Hi,
Generally for service item we donu2019t create any delivery document.
As per of your error just go to VA02 and open your sales order.
Now select the line item and go to scheduling tab.
Over there see what is the delivering date given by the system.
Now go to VL01N, on that screen give the shipping point and then delivering date which we seen in order just above and the sales order number.
Now just try to create the delivery this error wont pop up now.
Regards
Raj.

Service Material - Checking Group

Hi, All,
I'm trying to make a sales order for a service (DIEN) material and for a HAWA material but the Service (DIEN) gives me this error:
Document / 000010 has no checking group (material master - plant data)
I've created this material in the plant, but the error still happening, as far as i know , service material does not require any checking group.
kindly help me........
Thanks

Hi,
you are creating service material with material type DIEN
THEN IT IS WRONG ONE use LEIS
DIEN - Service with delivery(for this u have to maintain MRP Views & checking group)
LEIS - Service without delivery
Kapil

Service Material Type(DIEN) handling

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