Service Order Capture Integration seeded program

We use version 11.5.4
I believe the above program is seeded, and we have alot of them that complete with the error ORA-01086: savepoint 'OKS_OCINTERFACE_PUB' never established. Now I understand the concept of the error in terms of the database, but it dosnt always complete with this error, and as a seeded program, I wouldnt expect the logic to be incorrect?
Does anyone use this and can you explain/share any idea's or similar experience you may have had?
regards

Sorry, the seeded program is Service Contracts Order Capture Integration not wht i posted earlier!!!!

Similar Messages

Issue with Service Contracts Order Capture Integration (OKSOCINT) program

Hi,
Could anyone tell me how to turn off trace for Service Contracts Order Capture Integration (OKSOCINT) program? Trace is not enabled at conc. program level or user level, but the program still generates large trace files. It is scheduled to run every hour. I could not find anything on metalink regarding this. We're on 11.5.9 version of Apps. Any help is appreciated.
TIA,
Alka

Sorry Nagamohan, I got sidetracked by other issues and could not reply. Here's the beginning part of the trace file that shows the concurrent program name (see the name in bold):
Dump file /PRD1/code/oracle/11.5.9/prd1db/10.2.0/admin/PRD1_oprddb/udump/prd1_ora_29363.trc
Oracle Database 10g Enterprise Edition Release 10.2.0.3.0 - 64bit Production
With the Partitioning, OLAP and Data Mining options
ORACLE_HOME = /PRD1/code/oracle/11.5.9/prd1db/10.2.0
System name: HP-UX
Node name: oprddb1
Release: B.11.11
Version: U
Machine: 9000/800
Instance name: PRD1
Redo thread mounted by this instance: 1
Oracle process number: 120
Unix process pid: 29363, image: oracle@oprddb1
*** 2009-04-09 10:01:03.120
*** ACTION NAME:(Concurrent Request) 2009-04-09 10:01:03.119
*** MODULE NAME:(OKSOCINT) 2009-04-09 10:01:03.119
*** SERVICE NAME:(PRD1) 2009-04-09 10:01:03.119
*** SESSION ID:(1077.23949) 2009-04-09 10:01:03.119
=====================
Regards,
Alka

Calling DOO standard web service in ADF custom order Capture form

Hi
I am trying to call the standard DOO web service in my ADF form and I am using web service data control to call that service. But when I am dragging and drooping the method in my page with the parameters needed for that particular method and try to run the page. Its giving a null pointer exception. The main parameter for that method is _payload which wants an EBM to be passed to it.
DOO is a distributed Order Orchestration which is part of SCM fusion module. In fusion we can capture the order from different places from a legacy system from an EBS or any other application and then that captured order is passed to
DOO of fusion by calling a standard web service. But we don't have a order capture form built in ADF from where we can enter order and then pass this info to the DOO web service.
EBM is Enterprise business message,it is an xml format file which is passed to the DOO of fusion.It accept only EBM format xml in which capture order data is dere with EBM header and the data area which contains the order information.
The name of the method in web service which is called in j developer is SalesOrderOrchestrationService_pt_SubmitTransformAssignLaunch(__payload). payload is the parameter which accepts the EBM file.
The sample of an EBM or the xml which is passed to this method of web service as a payload is below.
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Header>
<wsse:Security xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd">
<wsse:UsernameToken>
<wsse:Username>ALALL</wsse:Username>
<wsse:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">ssiER3#1</wsse:Password>
</wsse:UsernameToken>
</wsse:Security>
</soap:Header>
<soap:Body xmlns:ns1="http://xmlns.oracle.com/EnterpriseObjects/Core/EBO/SalesOrder/V2">
<ProcessSalesOrderFulfillmentEBM xmlns="http://xmlns.oracle.com/EnterpriseObjects/Core/EBO/SalesOrder/V2" xmlns:coresalesorder="http://xmlns.oracle.com/EnterpriseObjects/Core/EBO/SalesOrder/V2">
<corecom:EBMHeader xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:Sender>
<corecom:ID>LEG1</corecom:ID>
<corecom:Application>
<corecom:ID>CRM</corecom:ID>
<corecom:Version>8.0</corecom:Version>
</corecom:Application>
<corecom:ContactName>Siebel contact</corecom:ContactName>
<corecom:ContactEmail>[email protected]</corecom:ContactEmail>
<corecom:ContactPhoneNumber>1234567891</corecom:ContactPhoneNumber>
</corecom:Sender>
</corecom:EBMHeader>
<coresalesorder:DataArea>
<corecom:Process responseCode="OBJECT" xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2"/>
<coresalesorder:ProcessSalesOrderFulfillment>
<corecom:Identification xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:BusinessComponentID schemeAgencyID="AIA_01" schemeID="SALESORDER_ID_GUID">31343933343333353331383237343632</corecom:BusinessComponentID>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="OrderNumber">TEST-ALALL-2</corecom:ID>
<corecom:ApplicationObjectKey>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="OrderId">TEST-ALALL-2</corecom:ID>
</corecom:ApplicationObjectKey>
</corecom:Identification>
<coresalesorder:CurrencyCode>USD</coresalesorder:CurrencyCode>
<coresalesorder:OrderDateTime>2013-02-04T10:58:32Z</coresalesorder:OrderDateTime>
<coresalesorder:PartialShipmentAllowedIndicator/>
<coresalesorder:PricingDateTime>2013-02-04T10:58:32Z</coresalesorder:PricingDateTime>
<coresalesorder:RequestedShipDateTime/>
<coresalesorder:FulfillmentModeCode/>
<coresalesorder:ShipmentPriorityCode>NEXTDAY</coresalesorder:ShipmentPriorityCode>
<coresalesorder:TypeCode>ORDER</coresalesorder:TypeCode>
<corecom:Status xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:Code>BOOKED</corecom:Code>
<corecom:EffectiveDateTime>2013-02-04T23:40:42</corecom:EffectiveDateTime>
</corecom:Status>
<corecom:CurrencyExchange xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:ConversionTypeCode/>
<corecom:ConversionRate/>
<corecom:ConversionRateDateTime/>
</corecom:CurrencyExchange>
<corecom:BusinessUnitReference xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:BusinessUnitIdentification>
<corecom:BusinessComponentID schemeAgencyID="AIA_01" schemeID="ORGANIZATION_ID">A40A64204F0811DDBFBB6925DE4959D4</corecom:BusinessComponentID>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="InventoryOrganizationId">300000001130177</corecom:ID>
<corecom:ApplicationObjectKey>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="OrganizationId">300000001130053</corecom:ID>
</corecom:ApplicationObjectKey>
<corecom:AlternateObjectKey>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="OrganizationId">300000001130053</corecom:ID>
</corecom:AlternateObjectKey>
</corecom:BusinessUnitIdentification>
</corecom:BusinessUnitReference>
<corecom:CustomerPartyReference xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:PartyIdentification>
<corecom:BusinessComponentID schemeAgencyID="AIA_01" schemeID="CUSTOMERPARTY_PARTYID_GUID">2d383037373236333033353335383233</corecom:BusinessComponentID>
<corecom:ApplicationObjectKey>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="AccountId">300000002605080</corecom:ID>
</corecom:ApplicationObjectKey>
</corecom:PartyIdentification>
<corecom:OrganizationName/>
<corecom:CustomerPartyAccountIdentification>
<corecom:BusinessComponentID schemeAgencyID="AIA_01" schemeID="CUSTOMERPARTY_ACCOUNTID_GUID">2d363038363737353331313735393632</corecom:BusinessComponentID>
<corecom:ApplicationObjectKey>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="AccountId">300000002605080</corecom:ID>
</corecom:ApplicationObjectKey>
</corecom:CustomerPartyAccountIdentification>
</corecom:CustomerPartyReference>
<coresalesorder:SalesOrderLine>
<corecom:Identification xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:BusinessComponentID schemeAgencyID="AIA_01" schemeID="SALESORDER_LINEID_GUID">31373632363632373039363139343635</corecom:BusinessComponentID>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="LineNumber">1</corecom:ID>
<corecom:ApplicationObjectKey>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="LineId">101</corecom:ID>
</corecom:ApplicationObjectKey>
<corecom:AlternateObjectKey>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="IntegrationId">88290</corecom:ID>
</corecom:AlternateObjectKey>
</corecom:Identification>
<corecom:ParentSalesOrderLineIdentification xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:BusinessComponentID schemeAgencyID="AIA_01" schemeID="SALESORDER_LINEID_GUID">31373632363632373039363139343635</corecom:BusinessComponentID>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="LineNumber">1</corecom:ID>
<corecom:ApplicationObjectKey>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="ParentLineId"/>
</corecom:ApplicationObjectKey>
<corecom:AlternateObjectKey>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="IntegrationId">88290</corecom:ID>
</corecom:AlternateObjectKey>
</corecom:ParentSalesOrderLineIdentification>
<corecom:RootParentSalesOrderLineIdentification xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:BusinessComponentID schemeAgencyID="AIA_01" schemeID="SALESORDER_LINEID_GUID">31373632363632373039363139343635</corecom:BusinessComponentID>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="LineNumber">1</corecom:ID>
<corecom:ApplicationObjectKey>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="RootParentLineId"/>
</corecom:ApplicationObjectKey>
<corecom:AlternateObjectKey>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="IntegrationId">90</corecom:ID>
</corecom:AlternateObjectKey>
</corecom:RootParentSalesOrderLineIdentification>
<coresalesorder:SubstitutionAllowedIndicator/>
<coresalesorder:SourceTypeCode/>
<coresalesorder:PreferredGradeCode/>
<coresalesorder:CatchWeightMeasure/>
<corecom:EffectiveTimePeriod xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:StartDateTime/>
<corecom:EndDateTime/>
</corecom:EffectiveTimePeriod>
<coresalesorder:GrossWeightMeasure>0</coresalesorder:GrossWeightMeasure>
<coresalesorder:TypeCode>ORDER</coresalesorder:TypeCode>
<coresalesorder:Description>Servers</coresalesorder:Description>
<coresalesorder:OrderQuantity unitCode="EA">1</coresalesorder:OrderQuantity>
<corecom:Status xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:Code>PENDING</corecom:Code>
</corecom:Status>
<corecom:ItemReference xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:ItemIdentification>
<corecom:BusinessComponentID schemeAgencyID="AIA_01" schemeID="ITEM_ID_GUID">61</corecom:BusinessComponentID>
<corecom:ContextID/>
<corecom:AlternateObjectKey>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="ProductId">AS85008</corecom:ID>
<corecom:ContextID>300000001130177</corecom:ContextID>
</corecom:AlternateObjectKey>
<corecom:ApplicationObjectKey>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="ProductId">AS85008</corecom:ID>
<corecom:ContextID>300000001130177</corecom:ContextID>
</corecom:ApplicationObjectKey>
<corecom:CustomerItemID schemeAgencyID="SEBL_01" schemeID="ProductId"/>
</corecom:ItemIdentification>
<corecom:Name/>
<corecom:TypeCode/>
<corecom:Description>Computer</corecom:Description>
</corecom:ItemReference>
<coresalesorder:FulfillmentModeCode/>
<coresalesorder:SalesOrderSchedule>
<corecom:Identification xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:BusinessComponentID schemeAgencyID="AIA_01" schemeID="SALESORDER_SCHEDULE_GUID">31373632363632373039363139343635</corecom:BusinessComponentID>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="SalesOrderScheduleNumber">1</corecom:ID>
<corecom:ApplicationObjectKey>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="SalesOrderScheduleId">101</corecom:ID>
</corecom:ApplicationObjectKey>
<corecom:AlternateObjectKey>
<corecom:ID schemeAgencyID="SEBL_01" schemeID="IntegrationId">201</corecom:ID>
</corecom:AlternateObjectKey>
</corecom:Identification>
<corecom:ShipmentSet xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:Name/>
</corecom:ShipmentSet>
<coresalesorder:ExtendedAmount currencyCode="USD">18762.00</coresalesorder:ExtendedAmount>
<coresalesorder:GrossWeightMeasure>0</coresalesorder:GrossWeightMeasure>
<coresalesorder:Description>Servers</coresalesorder:Description>
<coresalesorder:OrderQuantity unitCode="Ea">1</coresalesorder:OrderQuantity>
<coresalesorder:RequestedShipDateTime>2013-06-25T10:58:32Z</coresalesorder:RequestedShipDateTime>
<coresalesorder:ScheduledShipDateTime/>
<coresalesorder:ScheduledArrivalDateTime/>
<coresalesorder:RequestedDeliveryDateTime/>
<coresalesorder:LatestRequestedDeliveryDateTime/>
<coresalesorder:LatestRequestedShipDateTime/>
<coresalesorder:LatestRequestedShipDateTime/>
<coresalesorder:EarliestShipDateTime/>
<coresalesorder:ShipmentPriorityCode/>
<coresalesorder:FulfillmentModeCode/>
<coresalesorder:FOBPointCode/>
<coresalesorder:ModeOfTransportCode>Air</coresalesorder:ModeOfTransportCode>
<coresalesorder:ReasonCode/>
<coresalesorder:ServiceLevelCode>Next day air</coresalesorder:ServiceLevelCode>
<corecom:CarrierPartyReference xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:PartyIdentification>
<corecom:ApplicationObjectKey>
<corecom:ID>10010</corecom:ID>
<corecom:ContextID>100010023895555</corecom:ContextID>
</corecom:ApplicationObjectKey>
</corecom:PartyIdentification>
</corecom:CarrierPartyReference>
<corecom:Status xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:Code>PENDING</corecom:Code>
</corecom:Status>
<corecom:PaymentTerm xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:Code>4</corecom:Code>
</corecom:PaymentTerm>
<corecom:CustomerPurchaseOrderShipmentReference xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:PurchaseOrderLineIdentification>
<corecom:ApplicationObjectKey>
<corecom:ID>Line # 1</corecom:ID>
</corecom:ApplicationObjectKey>
</corecom:PurchaseOrderLineIdentification>
<corecom:PurchaseOrderIdentification>
<corecom:ApplicationObjectKey>
<corecom:ID>PO#A1</corecom:ID>
</corecom:ApplicationObjectKey>
</corecom:PurchaseOrderIdentification>
</corecom:CustomerPurchaseOrderShipmentReference>
<corecom:UnitListPrice xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:Amount currencyCode="USD">18762.00</corecom:Amount>
</corecom:UnitListPrice>
<corecom:UnitSalePrice xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:Amount currencyCode="USD">18762.00</corecom:Amount>
</corecom:UnitSalePrice>
<corecom:ShipFromPartyReference xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:LocationReference>
<corecom:LocationIdentification>
<corecom:ID>100010023895555</corecom:ID>
<corecom:ApplicationObjectKey>
<corecom:ID>300000001130184</corecom:ID>
<corecom:ContextID/>
</corecom:ApplicationObjectKey>
<corecom:AlternateObjectKey>
<corecom:ID schemeAgencyID="AIA_01" schemeID="CUSTOMERPARTY_PARTYCONTACTID_GUID">300000001201066</corecom:ID>
</corecom:AlternateObjectKey>
</corecom:LocationIdentification>
</corecom:LocationReference>
</corecom:ShipFromPartyReference>
<coresalesorder:SalesOrderShipToParty xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:CustomerPartyAccountContactIdentification>
<corecom:ApplicationObjectKey>
<corecom:ID>300000003212320</corecom:ID>
<corecom:ContextID/>
</corecom:ApplicationObjectKey>
</corecom:CustomerPartyAccountContactIdentification>
<corecom:CustomerPartyAccountSiteUsageIdentification>
<corecom:ApplicationObjectKey>
<corecom:ID>300000003679213</corecom:ID>
<corecom:ContextID/>
</corecom:ApplicationObjectKey>
</corecom:CustomerPartyAccountSiteUsageIdentification>
<corecom:ShipToPartyReference>
<corecom:CustomerPartyAccountIdentification>
<corecom:ApplicationObjectKey>
<corecom:ID>300000002605080</corecom:ID>
<corecom:ContextID/>
</corecom:ApplicationObjectKey>
</corecom:CustomerPartyAccountIdentification>
</corecom:ShipToPartyReference>
</coresalesorder:SalesOrderShipToParty>
<coresalesorder:SalesOrderBillToParty xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:CustomerPartyAccountContactIdentification>
<corecom:ApplicationObjectKey>
<corecom:ID>300000003212320</corecom:ID>
<corecom:ContextID/>
</corecom:ApplicationObjectKey>
</corecom:CustomerPartyAccountContactIdentification>
<corecom:CustomerPartyAccountSiteUsageIdentification>
<corecom:ApplicationObjectKey>
<corecom:ID>300000003679211</corecom:ID>
<corecom:ContextID/>
</corecom:ApplicationObjectKey>
</corecom:CustomerPartyAccountSiteUsageIdentification>
<corecom:BillToPartyReference>
<corecom:CustomerPartyAccountIdentification>
<corecom:ApplicationObjectKey>
<corecom:ID>300000002605080</corecom:ID>
<corecom:ContextID/>
</corecom:ApplicationObjectKey>
</corecom:CustomerPartyAccountIdentification>
</corecom:BillToPartyReference>
</coresalesorder:SalesOrderBillToParty>
<coresalesorder:ShipmentInstruction/>
<coresalesorder:PackingInstruction/>
<coresalesorder:TotalAmount/>
<coresalesorder:PricingDateTime/>
<coresalesorder:PurchaseDate/>
</coresalesorder:SalesOrderSchedule>
</coresalesorder:SalesOrderLine>
<coresalesorder:SalesOrderCustomerParty xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:CustomerPartyAccountContactIdentification>
<corecom:ApplicationObjectKey>
<corecom:ID/>
<corecom:ContextID/>
</corecom:ApplicationObjectKey>
</corecom:CustomerPartyAccountContactIdentification>
<corecom:CustomerPartyReference>
<corecom:CustomerPartyAccountIdentification>
<corecom:ApplicationObjectKey>
<corecom:ID>300000002605080</corecom:ID>
<corecom:ContextID/>
</corecom:ApplicationObjectKey>
</corecom:CustomerPartyAccountIdentification>
</corecom:CustomerPartyReference>
</coresalesorder:SalesOrderCustomerParty>
<coresalesorder:ModeOfTransportCode/>
<coresalesorder:ServiceLevelCode/>
<coresalesorder:TotalAmount currencyCode="USD">70.94</coresalesorder:TotalAmount>
<coresalesorder:EarliestShipDateTime/>
<coresalesorder:PricingDateTime/>
<corecom:SourceDocumentReference xmlns:corecom="http://xmlns.oracle.com/EnterpriseObjects/Core/Common/V2">
<corecom:DocumentIdentification>
<corecom:ID>ShipOrderGenericProcess</corecom:ID>
</corecom:DocumentIdentification>
</corecom:SourceDocumentReference>
</coresalesorder:ProcessSalesOrderFulfillment>
</coresalesorder:DataArea>
</ProcessSalesOrderFulfillmentEBM>
</soap:Body>
</soap:Envelope>
Can I get a help on this and my question is in j developer when I make a web service data control and drag and drop that method in to my pages submit button with text box taking this EBM or xml as entry and when I submit this its giving a null pointer exception. How can I overcome this.
Regards
Satbir Singh

Hi,
for complex services like this the recommendation is to use a JAX-WS proxy client, put a POJO in front (wrapper) to access information and methods to expose in the application and create a POJO DC from the wrapper. This not only is more powerful and allows you to intercept data calls, it also gives you a netter option for debugging and error handling in case something fails.
Frank

Need to capture Vendor code & Service Order no during Goods Issue

We have a typical req of tracking Goods issued to contractors to whom Service Orders ( Labour jobs ) is awarded. Even though contract is pure labour type , we intend to track materials issued against work orders.Std transaction of Goods issue to Purchase order can not be done here as materials are already lying in stocks but when issue to Contractor who is working in our premises , we need to track Goods issue against Work Order no in SAP as well as Vendor code , If these things get captured , we will customise the report.
Umesh Bagul

Hi,
You can make Goods issue from MIGO with Movement Type-261.
Capture the details as follows
MIGO -> Goods Issue > Other > 261
Maintain Work Order Number in Material Slip
And the maintain Vendor code in Partner Details ,you can find this tab under Item detail field.Field name -Vendor Code
THen there is no need to make seprate Z report.
You can find all these details through MB51.
Regards,
Sandesh Sawant

CRM Service - ECC Logisitcs Integration (Spare Parts in a Service Order)

Hi Experts,
We have been trying to configure a scenario for CRM Service Orders with SAP ECC logistics integration in CRM 7.0 EHP1.
We are aware of the standard configuration wherein we assign one logistics scenario ( Purchase Requisition or Purchase Order or Reservation) for a specific service organization & Item Category for spare parts in service order.
Our first query : Is it standard that the spare part will be automatically reserved if it is in stock (after ECC availability check from service order) and purchase requisition or purchase order is created only if it is not in stock?
We also understand that while a reservation happens during Service order creation, the goods issue or material withdrawal happens only on service confirmation. If this the case, how will the physical delivery happen to customer? This is our second query.
Please note that we are raising this query only for spare part items in service order and not for sales item in service order.
It would be great if you could help us with this issue.
Responses will be suitably rewarded.
Thanks,
Prish

Hi Pritesh,
Thank you for your prompt reply and help, appreciate the same, we would be going for the scenario where the service order in sap crm has saleable parts, the service order would get replicated to ecc as a sales order and the costs would get booked when the post goods issue is performed after creating the delivery in SAP ECC.
Following are the configurations done
1) Service Order type ZRVW is created in SAP CRM
2) The same service order ZRVW is mapped in SAP ECC
3) The service order in SAP CRM has the following number range and the same is kept internal
4) The same number range is marked as external in SAP ECC in vn01 tcode
5) The number range is assigned to the document type ZRVW in SAP ECC
6) Item category determinations are done in SAP CRM, standard SRVS(Sales items are copied to YRVS)
7) The same item category determination is also set in SAP ECC for Item category group NORM
8) Item category determination is also set for ERLA as item category group in ECC
9) The item category YRVS is set to delivery relevant in SAP ECC
10) The standard schedule line is determined which is CP is relevant for delivery
11) The sales area is also assigned to the document type ZRVW.
12) In SAP CRM, the status profile YCONT is assigned, having the business transaction to be distributed, the status of the same is set to allowed for completed status
13) The status profile has been assigned to the transaction type ZRVW
14) Pricing configurations are also done in sap crm and sap ecc
15) Now I am creating the service order ZRVW in SAP CRM, having saleable parts, customer's and material's exist in both systems having the same sales area, the status is set to completed at item and header level
16) The system is throwing an error when I click on edit
17) When checked In sap ecc the system says that the document does not exist
18 I did open the error in SAP CRM and it says that there are some settings required for billing
Since there is no billing relevance to this scenario in the item category the billing relevance is set to no billing
Please advice further
Kind Regards
Atul

Subroutine program its display the text at line item as it's service order

Hi All,
Am looking for subroutine program its display the text at line item as it's service order, I want to view the text in sapscript in the tcode ME9F of the order text.
Ex:- in tcode ME23N, select PO & item details in Account Assignment tab, ORDER field is not displaying for some of the orders, but while debugging I can see the ORDER values.
Can'nt see the ORDER field in print preview, Pls let me know.
Edited by: Nagendra DS on Feb 19, 2008 3:18 AM

Hi,
If you are retrieving the values in the print program, the values will definetly get populated to the sap script. In case of subroutines in the form, the values you pass it to the structure ITCSY should be characters only.
Hope this helps.
Sudha

Program for service order

hi experts
my requirement is to upload service order data from nonsap to sap using batch input recording of lsmw for that i need to write custom program please can give guide lines for developement
regards
raj

hi chiya,
go through this document, its very useful
http://www.scmexpertonline.com/downloads/SCM_LSMW_StepsOnWeb.doc
Check this link.It is a step-by-step guide.
http://www.sap.info/public/INT/int/glossary/int/glossaryletter/Word-17643ed1d6d658821_glossary/L#Word-17643ed1d6d658821_glossary
http://66.102.7.104/search?q=cache:-DE9K5Tj0j8J:www.scmexpertonline.com/downloads/SCM_LSMW_StepsOnWeb.doclsmwdoc&hl=en
http://www.sap-img.com/sap-data-migration.htm
http://www.sapgenie.com/saptech/lsmw.htm
http://sapabap.iespana.es/sapabap/manuales/pdf/lsmw.pdf
regs,
jaga

Service order and Logistics Integration

How to do service order and logistic integration for availability check and reservation of material

hi
are you talking about ERP CS service order or CRM service order?

Service order billing in SD integration with PS

Hai Gurus,
My client is basically a civil construction one and we are in the process of
implementing SAP for them.
The scenario is my client gets sub contracting order from big construction
company and execute all the constrction and the entire related works.
The process flow is the actual service order price from the main constrction
company is around 50 crore, so my client keeps his margin and allocate
budget to execute the project as 40 crores.
Now the problem is how to integrate the SD service order billing and cost
captured for each and every activity in PS , so that my client actual cost
incurred is 40 crore but he has to raise bill after adding his profit as 50 crore
to main construction concern.
How to link this process of SD service order billing with PS.
Waiting for your positive reply.
Regards
sekar chand.

Thread closed

Cancel Technical Completion of a TECO'd service order through program

Hi All,
In IW32 transaction for a service order I need to Cancel the Technical Completion.Menu path is
Order>Functions>Complete-->Cancel Technical Completion. How can I do this through program.I tried the FM status_change_intern. But its not working. Any one please give a solution.
Thanks,
Neethu.

Hi,
Try with a BDC to cancel it.
Regards
Sabu.

Sale order costing during service order integration

Hi,
When I am generating service order from sale order, and settling my service order back to the sale order item. Do I need to run DP90 to capture the service cost? If so please explain.
Regards,
N.Nagaraju

yes, you would need to run DP90 to generate a billing document for the customer based on the service order / sales order. Have a look at [SAP Help|http://help.sap.com/erp2005_ehp_04/helpdata/en/4b/5cfc3743572b1ee10000009b38f8cf/frameset.htm] for detailed help.
The actual cost of service is collected on the service order and could be different from the cost billed to the customer through the billing document generated through DP90.
Regards
Narasimhan

Integration of Service order from CRM to ECC

Hi Experts,
We are working on CRM 7.0.
My requirement is that when user connects to call centre for any complaints(Billing etc) in CRM Interaction centre ,service order need to get triggered in ISU.
My questions:
1) What will be the best possible option for registering complaint(Service ticket ,Service order etc) in SAP CRM
2) How can we triggered service order in ISU when service ticket or service order is generated in CRM by call centre agent
Do we need custom enhancement or Configuration will be enough
Regards
Nikhil

Hi Nikhil
1. Compaints (CRMC) is best for registering complaints
2. Use actions to trigger the next document such as a service order.
Ravi Laxman

Service Order and Sales Order Integration

Hi All,
Through the requirement class settings in customizing, I have managed to generate a service order in the background upon creation of sales order.
To achieve this I have maintained the following settings:
Order type = OR
Sales document item category TAD
- Item Cat TAD is linked to Requirements Type SERA (SD IMG->Determination Of Requirement Types Using Transaction)
-- Requirements Type SERA is linked to Requirements Class 203 (SD IMG->Define Requirements Types)
--- Requirements Class 203 is lined to order type SM01 (SD IMG->Define Requirements Classes)
I have also maintained my service material 'ZPBK001' in OISD screen. So, system allows me to create a sales order for this service material and service order is generated in the background.
However, my requirement is to not to generate service order in the background but just create a sales order. Then manually create a service order and also manually enter the sales order as an SDI settlement object in the service order.
So to achieve this, if I remove the service material from OISD screen, then system doesn't generates service order in the background but gives an Information (not an error or warning) message saying:
No entry for plant 1200, service object 01 ZPBK001 in table T399A
Its only an information message and when I tick it as ok then system gives another information mesage saying:
Error when processing Service order
So the result is service order is not generated in the background which is fine as per my requirement because I can manually create a service order and then manually enter the sales order in the service order.
However, during the creation of sales order, is there a way that I dont get these information messages regarding service order not being generated in the background?

Hi Pete,
Thank you for your reply. As per your suggestion I have removed the "Transfer of requirements" check from SD IMG->Define Requirements Classes. However, when I create a sales order, system still gives me the pop-up Information message saying:
No entry for plant 1200, service object 01 ZPBK001 in table T399A which is because I have not maintained service material in OISD screen.
Also, I get the information message as:
Error when processing Service order
The first information message regarding service material is ok. However, is there a setting that I can maintain that I dont get the second message regarding error when processing service order?
I also checked item category details in VOV7, there is no settings for transfer of requirements in vov7

Service order and logistic integration

Hi,
We are using Plant maintenance with plant maintenance notification to start a repair job process in ERP.
I have a scenario where I would like to initiate the process in CRM by creating a service order that would then create a PM notification in ERP.
Has anyone come across this scenario before?
Many thanks,
Antoinette

Hi Andrey (or Antoinette?)

Serviced order

Service Order
Purpose
   All the delta service orders (newly created or changed) in SAP R/3 has to flow to Tenet.In the same way , all delta service orders in Tenet has to flow to SAP R/3.
Flow from SAP R/3 to Tenet
All the newly created service orders or changed service orders (using transaction IW31 and IW32) are fetched from aufk table (This is already done in the Z-Program ZSERVICEORDERINTERFACE) .These delta service orders (aufk-aufnr) are passed to IW3M transaction . In IW3m , there are 3 mandatory fields
1)     service order No (delta service order Nos)
2)     Posting Date (last program run date to current date)
3)     Plant (Few specific plants as suggested by clients which needs to be hardcoded)
After passing these values , the output of IW3M is captured and sent across to Tenet through RFC Function module .
Edited by: Alvaro Tejada Galindo on Apr 23, 2008 11:12 AM

Hello jaya-
Is this an information, K.T or query.Can you clarify.
Cheers,
~Srini.....

Service Order Capture Integration seeded program

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