Service & spares not billed to customer scenario
Dear friends,
We have a scenario where the customer location wil be defined as functional locations.Now when the equipement has to be repaired the customer informs the cs department about the same.A service notification will be created in the system.
Now the issue is how to map this process as the customer is neither billed for the service charges,spares replaced or rather the resources used(resource related billing). The service charges are collected at the begining as a contract for the whole year.
If at all a service order is created with refrence to the service notification which involves a spares replacement:
1)How the service orders will be created and wat all things the service order will have.
2)delivery will be created on wat basis
3)If at all a billing is done how the cost will be settled.(Since in realtime the customer is never charged for service provided or spares or reources)
Please suggest how to map this type of scenario
Thanks & regards
AJ
Hi,
This is SERVICE ORDER PROCESSING WITH SERVICE CONTREACT, and RESOURCE RELATED BILLING is optional.
(A)SERVICE ORDER PROCESSING WITH SERVICE CONTREACT
1. Create Service contract - VA41
maintain price agreement condition type,
go to EXTRA menu>>>> technical object, here u can speciefy your equipemt details.
2. Create notification (IW51) & assign contract in notification
3. Create service order(IW34) with refrance to privious notification, and
maintain settlement rule as SDI & Settlement reciever is your service contract number&its items
4. Confirmation of service order (IW41/IW42)
5. Settlement of order(KO88)
After this you can go your service order and see settle cost
Also go in service cntract>>>Environment>>>cost report, see settle cost appearing in contract.
6.And last settle this service contract(VA88).
(B) RESOURCE RELATED BILLING(optional)
1. follow above steps (1 TO 4)
2. Create resource related billing (DP90)
System will genrate billing request
3. Create biing document(VF01) with refrance to billing request
After this go in service contract, cost report and see billing value
4. settle the service contract(VA88)
5. Now settle the service order(KO88)
After this go in service contract>>> cost report, and see settled cost
Note : In this scenario revnue is come from billing and cost is come from service order, this all is place against service contract.
treat revnue come from conract as advance recieved from customer for services, and when you crete resource related billing,clear this amount against contract value.
Rgards,
kapil
Edited by: Kapildev Farakte on Nov 5, 2009 12:50 PM
Similar Messages
-
For Customer service complaint not a happy customer
Where do I even start! I called about 4 times had issues with my dial tone on my phone. Had the same customer service rep attend my call did not help at all but dislike her attitude and her way of customer service very rude and unprofessional. I had the same issue happen to me before and did not have this entire drama go on like this, but my issue was taken care off right there and then. Her name was alissa or elissa one of those I was very upset then she hanged up on me. I called back this time i had a man for a representative and he then transfers the call to the same rep female and she raised her voice at me. I was hanged up once more i called again asked to speak to the supervisor another customer service female rep did the same thing and said she'll help me and was testing my phone line and while I was using my cell to call her she hanged up again. I've never been so disappointed with comcast after all the years I've been using their service.. now I would have to decide if i still want to keep using their cable services.
EP2005 wrote:
Where do I even start! I called about 4 times had issues with my dial tone on my phone. Had the same customer service rep attend my call did not help at all but dislike her attitude and her way of customer service very rude and unprofessional. I had the same issue happen to me before and did not have this entire drama go on like this, but my issue was taken care off right there and then. Her name was alissa or elissa one of those I was very upset then she hanged up on me. I called back this time i had a man for a representative and he then transfers the call to the same rep female and she raised her voice at me. I was hanged up once more i called again asked to speak to the supervisor another customer service female rep did the same thing and said she'll help me and was testing my phone line and while I was using my cell to call her she hanged up again. I've never been so disappointed with comcast after all the years I've been using their service.. now I would have to decide if i still want to keep using their cable services.To report this and get your services repaired try this: Send an email to: [email protected]
Include all of your information, full name, service address, phone numbers where you can be reached easily, as well as the phone number associated with your account, your account number, and details about all the issues you have been having. Also include a link to this post. -
Please do not trust Verizon customer service team based on my experience.
Please do not trust Verizon customer service team based on my experience.
I have a internet service with Verizon and I am paying $79.99 monthly for 15/5 mbps and one day I saw a flyer from Verizon stating that $79.99 you will get triple play with 25/25 mbps speed and with 2 year contact I will receive $400 Visa gift card and I decided to sign up for the triple play with 50/50 for $99 and I called Verizon customer care and I have asked for this offer and she said yes you will be eligible for this offer and I will receive that $400 after 90 days. so I am willing to go for it and I said ok with 2 year contract and then she told me that our conversation will be recorded and she asked me to wait for the recorded conversation and we have completed the contract and I told her that I will pick the equipment form the Verizon office today (12/30/2014) and I went there and i took the TV box and came home and fixed it but it didn’t work and it is throwing the 8312 error message and I called Verizon customer service and one representative told me that I will get charged for $140 if you want technician but I told him that why should I pay because your Verizon service is not working but the guy keep on saying the something and I hangup the phone and I called other day 12/31/2014 and some representative told me that that is our (Verizon) problem and I will send the technician on 01/02/2015 as tomorrow is Jan 1st we may not have anyone and i said that should be fine.
But I have received an email from Verizon on 12/30/2014 stating that my FIOS TV was activated.
I tried the TV service for 3 days and we (my family) have decided that these are not useful channels for us and we have decided that we can disable the TV service and we would like to go back only Internet service (15/5 mbps) and I called the customer service and told the something but She told me that there is no way you can go back to 15/5 mbps as Verizon is no longer offering this service and I don’t have more choice left. I have requested her to cancel FIOS TV service and I told her that I just need only Internet service. She said that should be fine I can cancel the TV service and you will still get charged for Activation fee $59.99 and there is no way I can wave that fee.
I asked her why should I get charged as I am canceling the service with in 4 days ? She said there is no way we can wave that. Then I asked her ok at least you can lower down my internet speed from 50/50 to 25/25 and then she said we can’t do that. Then I requested her supervisor and after 5 mins she get hold of her supervisor and here I asked her what are my best options to lower my bill as Verizon is no longer offering me 15/5 ? She said whatever she offered is the best and at that time I asked her I want to keep the FIOS service but I would like to lower down the speed from 50/50 to 25/25 and I will get that $400 gift card then she told me that there is no way you will get $400 gift card and I am sorry that even if you keep this bundle you should not receive that gift card whoever told you that is not the correct information and again she asked me that did you receive the email stating that you should receive $400 gift card. I said no and told her that I didn’t know about your automated email generation but I have trusted the Verizon customer representative and requested her to pull the recorded conversation but she didn’t agree with it and at the same time she told me that these records may to may not be stored in our records.
I asked one question that I have received the email from Verizon stating that my TV service was started on 12/30/2014 but actually it was started in 01/02/2015 and are going to trust your automated emails ? She had no answer to it and stated that we have finished our conversation and told to customer representative that please go ahead and cancel the TV service for him.
This is very very bad customer support from Verizon.
Please do not trust Verizon customer service team based on my experience.
Funny thing is that they (Verizon customer service representative) are not believing their own team.
Good suggestion : Please request them (Verizon customer service representative ) to send an email with the gift card information and please check your email before you are installing the TV equipment otherwise you will get no response from them.First thank you so much for your response!
Second, The supervisor is not really care about the customers as I am using Verizon internet connection for the years but she really don't care about it and at the end of our conversation she told to customer rep that please cancel his service and then she hangup the phone. I not even confirmed about the cancellation. For no good reason now I am ending up with paying extra $10 for only my internet service. Now they told me that I need to pay $89.99 monthly + activation fee $59.99 but they offered me high speed which is not required for me at this movement.
Also I went to the Verizon office and I took the box and came home and installed for my self but still they are charging me $59.99 activation fee even though I cancelled my service with in 4 days of time.
Also the supervisor asking me that do you have any email confirmation ? But by the time we receive an email we might have completed telephone conversation with the rep stating that we have agreed all the terms. How could we know that we need to check our email before the activation ? Verizon team didn't spicified to me about it. -
How Do I Send A Question To Customer Service About My Bill?
I clicked on the VirizonWireless.com Contact Us link. I then selected "I receive a monthly bill" in the Email section of the page. When I press the go button the page that came up did not have a form to enter a message nor did it have a link to a page to do that. It did have a Contact Us link which took me back to the same page with the Email section.
How do I contact Customer Service about my bill via either email or a web form?Once you visit "Contact Us" follow steps below.
Select from drop down, I receive a monthly statement then click the > button
Scroll down to the left corner and click Send Email
You will see a form to send an email
If you are still unable to locate the form click the link here: https://www.verizonwireless.com/b2c/contact/email.jsp -
Process for billing the customer if the repair does not fall under warranty
Hello,
I got one issue related to repair process, We have restricled the item quantity to only one at item categoty level. BUt i am facing the below problem with my cklient
what is best practice for billing the customer if the repair does not fall under warranty?
Please suggest which process i suggest to clientHi there,
When you mean warranty, where is that updated in the system? In any master data or Z table?
Usual practise is basing on the serial num of the material. From the serial num, users will be able to back track from which sales order this material is initially delivered to the customer. The info is stored in standard tables (for eg EQUI)
One way of doing this is to define a 100% discount condition type in your pricing. Thsi discount will apply only when the customer is in warranty. For this you will need to write a code in teh requirement routine for that condition type in V/08. If warranty is stored in a Z table, then call that Z table & compare it with your sales order. If yes, only then 100% discount will apply & repair cost will be zero. Else, repair charge will be billed to customer.
It depends how your business will monitor repairs. If they raise a service order, then you will need to define a service pricing procedure in which you will include the 100% discount. In this case service order is always referenced with ref to a sales order.
Regards,
Sivanand -
Customer Service - Resource-related billing Request - Fixed rated
Hello Colleagues,
I´m working in Customer Service Module and i have a problem when I want to use the RAS Repair order with fixed rate (Positiontyp - IRPA)......
With reference to that Repair order I create a service order SM03 (Billing form - Fixed rated).
Afterwards, I perform a DP90 for that Service order and the result is that in the Repair order is determined the position type IRIN and i need to be determined the position type IRNI....
Item category assigment:
RAS NORM SEIN IRPA IRIN
RAS NORM SEIN IRRS IRIN
RAS NORM SENI IRPA IRNI ---> I need this one
RAS NORM SENI IRRS IRNI ---> I need this one
My problem is that I don´t know how to handle the Item usage : SEIN and SENI ??? Depending or what faktor are determined??? DPP Profil???
Thanks in advance!
Cheers,
Sapmcw!Rajaram,
Check you DIP profile with these [ RRB Tips& Tricks|http://www.sapfans.com/forums/viewtopic.php?t=205306]. Also you may refer OSS notes [301117|https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=301117].
Babu -
Text From 150 about bill- Not an EE customer
This morning I recieved a text from 150 saying 'We recently tried to contact you regarding your bill. To avoid interuption of your outbound service please make payment by calling 360 from your handset.'
However, I am not an ee customer! I used to be, but my contract ended in August 2014 with the final bill paid in full. I'm confused as to why EE would be contacting me about a bill now, and am a bit worried that this could be some sort of text scam. Could it be a scam or a message sent in error, or do I need to call ee? I'd like to avoid calling ee at my own cost, as this seems to be a mistake on their end. Any advice appreciated!I don't understand how you can receive a text on 150 when you are not on an EE network. 150 is a network specific code. Sounds like a spoof to me especially as they asked you to reply on 360, another network specific code.
-
Biller Direct Error "We regret the service is not currently available"
Hi,
We have installed Biller Direct software (604 SP10) on our Java server (701 SP8) and it is connected to R/3 backend system (702 SP5). After Biller Direct software installation, we ran the following steps
1. Login to biller direct url
2. Leave blank in all fields (Customer No, Name and City) then click Find Customer
3. It lists few customers list, then when we click any of description for CustomerNo it displayed the following error.
"We regret the service is not currently available. Please try again later."
In the default traces we have seen the following error details:
#1.#1E99367F6302001B00000000000DF0D20004B38BAD09A298#1323312391758#com.sap.fin.webbase.framework.RequestProcessor#sap.com/fscm~bd#com.sap.fin.webbase.framework.RequestProcessor.processRequest#USER1#10588##n/a##775189f4214611e193e400000053dbc6#SAPEngine_Application_Thread[impl:3]_15##0#0#Error##Java###No screen-name mapped! path= ;result=#2#/startEBPP#customerSearch#
Could some one please advise what could be issue? Please let me know how to fix the issue, if you already went through the above error.
Thanks in advance.
Regads
SriHi Sri
Please logoff the system and restart the system again and then check.Also check what is the CRM package that you are using.Check wheather CRM 4.0 60.2.3 package is there or not.
The following tables should be configured,or you will get this sort of errors.This configuration should be done in the backend by FI
-> BCONTCD
-> BCONTT
-> BCONTA
-> TFKEBP
Regards
Srinaath -
VerizonWireless Customer Service is NOT Customer Oriented and NOT Service at all.
We went to our local Verizon Wireless store on September 5th 2011 to add a line to our family plan to get our daughter her first phone. Since all her friends do is text, we discussed the various texting plans with the sales person. SInce her friends mostly have Verizon it was decided we would get her a plan that had 500 txts out of network and unlimited in network. Since she would be texting, my wife and I took the minimum texting plan for ourselves to handle our daughter's txts to us, 250 txts a month each. As any of you who leave a Verizon store know, you get a receipt for what you paid for (her new phone) and a long receipt to file for your inevitable rebate, and you leave with your new phone working. We have been Verizon customers for 18 years together, and long before that individually, we have our home phone, internet and wireless with them.
We get our first bill and it is about $150. more than expected. Why? The store employee failed to put on the txt plans for any of us, and also gave us a separate plan for our daughter instead of adding a line to our plan. Wife went to the store and they told her they did not remember what went on, had no indication that txting should have been added or that plan was not set up properly. They told her nothing they could do and she should call customer service.
I just spoke with customer service and they said all they could do was take 25% off the new bill (an extra $184 that we did not yet know about! but that was all he could do) and could do nothing else because the store employee did not write any notes about txting plans. I aksed if he wrote a note saying we did not ask for a txting plan, refused a txting plan, or that we asked for a separate line rather than an added family line. He said no. I explained that Verizon does not give me anything that shows what an incompetent employee may have typed into their computer. We know what we ordered, we confirmed it all verbally with the guy before he entered everything into the computer, but whether he was too incompetent to get it right, there was a problem with Verizon computers, or Verizon does this on purpose, I do not know and they do not give you anything showing your plan when you leave, to check or prove otherwise. In short, they can make any mistake---and they did---and then Verizon's point of view seems to be "well, you can't prove you ordered what you ordered, or wanted what you wanted, because we don't give you anything and then we will say our employee did not make any notes about it so we can't help. Interestingly, the guy I spoke to at customer service would not even transfer me to a supervisor. I have never had that happen in many years of dealing with corporations. So Verizon would like about $300. extra dollars and to make the changes to our plan only as of yesterday that we ordered in their own company store back on September 5th.
This is not only the worst customer service I have ever seen (and we own a lot of stuff) but I will do my best to see no one else suffers from it, at least here in NJ. I am contacting the state attorney general and the FCC to see what recourse they can offer. Despite the aggravation and inconvenience, I am arranging other service for all the products we, momentarily, still have with Verizon, and when we leave if Verizon brings up early termination fees on my daughter's phone they can speak to my friend who is an attorney who will hopefully be able to help with that. In the meantime we won't let any bills lapse and hurt our credit rating but I will see Verizon in small claims court for anything I have to pay that is over the charges I would have paid with the plans I actually ordered.eleh wrote:
I do not know and they do not give you anything showing your plan when you leave, to check or prove otherwise. On the receipt I receive everytime I purchase a phone, it lists my plan and all features associated with that line. You left the store without a receipt? You can go into My Verizon and print out your receipt for the line in question up to 1yr after the transaction was made.
In short, they can make any mistake---and they did---and then Verizon's point of view seems to be "well, you can't prove you ordered what you ordered, or wanted what you wanted, because we don't give you anything and then we will say our employee did not make any notes about it so we can't help. In my case, at least, I can just bring my receipt in and show them.
Interestingly, the guy I spoke to at customer service would not even transfer me to a supervisor. I have never had that happen in many years of dealing with corporations. So Verizon would like about $300. extra dollars and to make the changes to our plan only as of yesterday that we ordered in their own company store back on September 5th.
This is not only the worst customer service I have ever seen (and we own a lot of stuff) but I will do my best to see no one else suffers from it, at least here in NJ. I am contacting the state attorney general and the FCC to see what recourse they can offer. Despite the aggravation and inconvenience, I am arranging other service for all the products we, momentarily, still have with Verizon, and when we leave if Verizon brings up early termination fees on my daughter's phone they can speak to my friend who is an attorney who will hopefully be able to help with that. In the meantime we won't let any bills lapse and hurt our credit rating If you fail to pay the ETF when you leave Verizon, then you could be doing just that, in which case your new provider MAY insist you put down a deposit when you receive new service.
but I will see Verizon in small claims court for anything I have to pay that is over the charges I would have paid with the plans I actually ordered. -
Report for Material Issued against Service Orders But not Billed.
Hi Experts,
For CRM Service Orders Based on the Reservation number generated in CRM we will make the Goods issue document in ECC.
My Question In CRM Do we have any standard report to see Material issued against CRM Service orders but not billed. i.e. Work in progress.
Thanks in Advance,
AbhineshHi Vivek,
What I wanted to say that you won't get information from VAV about billing since as far as I know it doesn't contain any relevant table.
You should try create a query using LIKP-LIPS-(joint type: left outer)-VBRK. This will connect deliveries to billing document, you can also get SO number. Please try this.
(Sorrowully I don't know which logical database would be good for you)
BR
Csaba -
How to Created custom report for Ship not Billed (SD/FI)?
Hi all,
I am anticipating to write some abap reports..Here is one of them..
Anyone can help me with writing a Report , how to do 'Custom Report for shipped not Billed(SD/FI)' ..But since I am new to Abap , if you wish to reply, please use a little more detail and simple explanation, step by step so I can understand what is the idea, how it can be acheived...what kind of report should be used , techniques, tables etc...:)
Appreciate your help!
Regards,
BobyHi Boby,
You need to create custom transaction to achive these results.
you will have selection-screen ,it would be :
Date : Here date would be mandatory - Ranges Option
Customer - Optional field - Ranges
Order # Sales Order (Optional) Ranges
Invoice # - Invoice # (Optional) Ranges
You will get the data based on ur selection-screen criteria ...
First you will have customer order details from diffrent table
VBAK,
VBAP,
LIKP
LIPS
VBRK,
VBRP
KNA1,
VBFA Tables ( See the my sample program )
Output would be :
Customer # Custome Name Order # Delivery # Invoice # Netpr, Netquantity ,
Check the condition whether invoice table has VBRK-RFBSK = ''.
See the my sample program : This is sales report by monthly..
REPORT ZFDSALES_REPORT no standard page heading
message-id zwave.
Data Declaration Part
TYPE-POOLS
type-pools : slis.
Tables
tables : VBAK,
VBAP.
Internal table for VBAK Table
data : begin of i_vbak occurs 0,
vbeln like vbak-vbeln,
bstnk like vbak-bstnk,
vdatu like vbak-vdatu,
end of i_vbak.
Internal table for VBAP and MATNR
data : begin of i_vbap occurs 0,
vbeln like vbap-vbeln,
matnr like vbap-matnr,
kdmat like vbap-kdmat,
kwmeng like vbap-kwmeng,
netpr like vbap-netpr,
maktx like makt-maktx,
end of i_vbap.
Internal tables
data : begin of i_sales occurs 0,
vdatu like vbak-vdatu,
bstnk like vbak-bstnk,
matnr like vbap-matnr,
maktx like makt-maktx,
kdmat like vbap-kdmat,
kwmeng like vbap-kwmeng,
netpr like vbap-netpr,
end of i_sales.
Variable for ALV
data : v_repid like sy-repid,
gt_fieldcat type slis_t_fieldcat_alv.
Selection-screen
selection-screen : begin of block blk with frame title text-001.
select-options : s_vbeln for vbak-vbeln,
s_erdat for vbak-erdat,
s_ernam for vbak-ernam,
s_vdatu for vbak-vdatu obligatory,
s_BSTNK for vbak-BSTNK,
s_KUNNR for vbak-kunnr,
s_matnr for vbap-matnr,
s_KDMAT for vbap-KDMAT.
selection-screen : end of block blk.
Initilization
initialization.
v_repid = sy-repid.
S T A R T - O F - S E L E C T I O N ****************
start-of-selection.
Get the data from VBAK and VBAP Tables
perform get_vbak_vbap.
E N D - O F - S E L E C T I O N *****************
end-of-selection.
Display the data
perform dispolay_data.
*& Form get_vbak_vbap
Get the data from VBAK and VBAP Table
FORM get_vbak_vbap.
Get the data from VBAK Table
select vbeln bstnk vdatu from vbak into table i_vbak
where vbeln in s_vbeln
and bstnk in s_bstnk
and vdatu in s_vdatu
and kunnr in s_kunnr
and erdat in s_erdat
and ernam in s_ernam.
if sy-subrc ne 0.
message e000(zwave) with 'No data found for given selection'.
endif.
Get the data from VBAP Table
select avbeln amatnr akdmat akwmeng a~netpr
b~maktx into table i_vbap
from vbap as a inner join makt as b on bmatnr = amatnr
for all entries in i_vbak
where a~vbeln in s_vbeln
and a~kdmat in s_kdmat
and a~abgru = space
and a~matnr in s_matnr
and a~matnr ne '000000000000009999'
and a~matnr ne '000000000000004444'
and a~matnr ne '000000000000008888'
and a~matnr ne '000000000000001111'
and a~werks = '1000'
and b~spras = 'E'
and a~vbeln = i_vbak-vbeln.
if sy-subrc ne 0.
message e000(zwave) with 'No data found for given selection'.
endif.
sort i_vbak by vbeln.
sort i_vbap by vbeln matnr.
loop at i_vbap.
read table i_vbak with key vbeln = i_vbap-vbeln
binary search.
if sy-subrc eq 0.
i_sales-bstnk = i_vbak-bstnk.
i_sales-vdatu = i_vbak-vdatu.
i_sales-matnr = i_vbap-matnr.
i_sales-kdmat = i_vbap-kdmat.
i_sales-maktx = i_vbap-maktx.
i_sales-netpr = i_vbap-netpr.
i_sales-kwmeng = i_vbap-kwmeng.
append i_sales.
else.
continue.
endif.
clear : i_sales,
i_vbap,
i_vbak.
endloop.
sort i_sales by vdatu bstnk matnr.
refresh : i_vbap,
i_vbak.
ENDFORM. " get_vbak_vbap
*& Form dispolay_data
Display the data
FORM dispolay_data.
Fill the Fiedlcat
PERFORM fieldcat_init using gt_fieldcat[].
CALL FUNCTION 'REUSE_ALV_GRID_DISPLAY'
EXPORTING
I_INTERFACE_CHECK = ' '
I_BYPASSING_BUFFER =
I_BUFFER_ACTIVE = ' '
I_CALLBACK_PROGRAM = v_repid
I_CALLBACK_PF_STATUS_SET = ' '
I_CALLBACK_USER_COMMAND = ' '
I_CALLBACK_TOP_OF_PAGE = ' '
I_CALLBACK_HTML_TOP_OF_PAGE = ' '
I_CALLBACK_HTML_END_OF_LIST = ' '
I_STRUCTURE_NAME =
I_BACKGROUND_ID = ' '
I_GRID_TITLE =
I_GRID_SETTINGS =
IS_LAYOUT =
IT_FIELDCAT = gt_fieldcat[]
IT_EXCLUDING =
IT_SPECIAL_GROUPS =
IT_SORT =
IT_FILTER =
IS_SEL_HIDE =
I_DEFAULT = 'X'
I_SAVE = ' '
IS_VARIANT =
IT_EVENTS =
IT_EVENT_EXIT =
IS_PRINT =
IS_REPREP_ID =
I_SCREEN_START_COLUMN = 0
I_SCREEN_START_LINE = 0
I_SCREEN_END_COLUMN = 0
I_SCREEN_END_LINE = 0
IT_ALV_GRAPHICS =
IT_ADD_FIELDCAT =
IT_HYPERLINK =
I_HTML_HEIGHT_TOP =
I_HTML_HEIGHT_END =
IT_EXCEPT_QINFO =
IMPORTING
E_EXIT_CAUSED_BY_CALLER =
ES_EXIT_CAUSED_BY_USER =
TABLES
T_OUTTAB = i_sales
EXCEPTIONS
PROGRAM_ERROR = 1
OTHERS = 2
ENDFORM. " dispolay_data
*& Form fieldcat_init
text
-->P_GT_FIELDCAT[] text
FORM fieldcat_init USING e01_lt_fieldcat type slis_t_fieldcat_alv.
DATA: LS_FIELDCAT TYPE SLIS_FIELDCAT_ALV.
Delivery Date
CLEAR LS_FIELDCAT.
LS_FIELDCAT-FIELDNAME = 'VDATU'.
LS_FIELDCAT-OUTPUTLEN = 12.
LS_FIELDCAT-TABNAME = 'I_SALES'.
ls_fieldcat-seltext_L = 'Delivery Date'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
Purchase Order #Material Description
CLEAR LS_FIELDCAT.
LS_FIELDCAT-FIELDNAME = 'BSTNK'.
LS_FIELDCAT-OUTPUTLEN = 25.
LS_FIELDCAT-TABNAME = 'I_SALES'.
ls_fieldcat-seltext_L = 'Purchase Order #'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
Material
CLEAR LS_FIELDCAT.
LS_FIELDCAT-REF_FIELDNAME = 'MATNR'.
LS_FIELDCAT-REF_TABNAME = 'MARA'.
LS_FIELDCAT-FIELDNAME = 'MATNR'.
LS_FIELDCAT-TABNAME = 'I_SALES'.
ls_fieldcat-seltext_L = 'Material #'.
ls_fieldcat-seltext_M = 'Material #'.
ls_fieldcat-seltext_S = 'Material #'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
Material Description
CLEAR LS_FIELDCAT.
LS_FIELDCAT-FIELDNAME = 'MAKTX'.
LS_FIELDCAT-OUTPUTLEN = 40.
LS_FIELDCAT-TABNAME = 'I_SALES'.
ls_fieldcat-seltext_L = 'Material Description'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
Customer Material #
CLEAR LS_FIELDCAT.
LS_FIELDCAT-FIELDNAME = 'KDMAT'.
LS_FIELDCAT-OUTPUTLEN = 35.
LS_FIELDCAT-TABNAME = 'I_SALES'.
ls_fieldcat-seltext_L = 'Customer material no.'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
Quantity
CLEAR LS_FIELDCAT.
LS_FIELDCAT-FIELDNAME = 'KWMENG'.
LS_FIELDCAT-OUTPUTLEN = 15.
LS_FIELDCAT-TABNAME = 'I_SALES'.
ls_fieldcat-seltext_L = 'Quantity'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
Net Price
CLEAR LS_FIELDCAT.
LS_FIELDCAT-FIELDNAME = 'NETPR'.
LS_FIELDCAT-OUTPUTLEN = 15.
LS_FIELDCAT-TABNAME = 'I_SALES'.
ls_fieldcat-seltext_L = 'Net Price'.
APPEND LS_FIELDCAT TO E01_LT_FIELDCAT.
ENDFORM. " fieldcat_init
Reward Points if it is helpful
Thanks
Seshu -
Service Contracts with billing plan not updating debit memo request in ECC
For service contracts with billing plan, we cancel the line items and set the user status at header to "cancelled" and also set the cancellation date (under Cancellation Tab) at the header as well as item level which delete all items in the DMR in ECC (which are not yet billed). When we do this, it works perfect for most of the time and in some cases DMR items are not updated in ECC and it is billing. When I checked in CRM, the billing plan items are updated based on the cancellation date.
Experts appreciate your help on this issue.
Thanks,
George.This is resolved by the note 1008663
-
I am trying to understand the licensing procedures for using tabKiller for 3.5.7 firefox. Who should I contact for this? I do not have the customer service phone number for Firefox
Tab Killer is not created by Mozilla, it is created by a private individual who has made it available at no cost for other people to use.
-
Customer Service DOES NOT EXIST
2 weeks to the day, and Infinity connection drops, DSL light constantly flashing green trying to connect. Call tech. helpline and they have me do the usual jump through hoops to make sure that I was not stupid enough to unplug a cable and forget about it, power cycle the modem followed by the home hub-no good. Next reset the modem, no good!! then asks me to reset the home hub to factory settings? I asked why? and was given the response
"sometimes it helps"
I explained that the home hub is acting purely as a router and could not be connected to the MODEM being unable to connect. I explained it like this - its like switching the TV set on and off trying to get a VHS player to work! she agreed and arranged to send and engineer to the CAB as the results of the line test show there is a fault.
So Wednesday the connection goes down, Thursday has an engineer appointment between 1-6pm.
Thursday comes and by 530pm no engineer!!! I HAVE TO CALL up to be told that the engineer has been cancelled due to lack of resources, the call centre staff explained it probably means that they had to much wok on. ANOTHER appointment is arranged for Friday again between 1-6pm - hopefully this will get fixed hahahaha
Friday 8am!!! get a call saying that the engineer has been CANCELLED again!!! why? why? why? I ask...to be told that the engineering team have cancelled it as they want to carry out, and I quote "remote settings". After trying to get to the bottom of this he agrees to transfer me to his manager-WHO DOES NOT START TILL 12PM UK TIME. Great more time wasted. Manager calls me and informs me that no "remote" settings have to be fixed and I have to have an appointment now for Saturday 1-6pm (so Wednesday to Saturday great work bt).
I explain that thats not good enough and asked why the appointment was cancelled, he carried on saying how it was an error as was Thursdays appointment, I asked what he mean by that and he explained that it was 2 incorrectly entered engineer appointments and thats why I had a no show from the engineer. I explained that when I was called at 8 am the guy had called the engineering team to find out why and they said about the remote settings so why are you telling me about errors on the system? he would call me back after he had looked into it. 15 mins later and he calls saying they do need to carry out remote settings but not till the appointment Saturday! I ask if I can have my original slot back for Friday and said NO and he would have to call me back to confirm the app. for Saturday as its not letting him confirm from his end. I ask to be put through to the complaints department, I explain the back history to her and was told she would look into it and call me back today, 12:30pm when call was ended.
4 hours pass by and I am forced to call back. My call gets put through to Priority Care (thats a joke) to be told "very very sorry Mr Bradly" when my surname is Bardsley and that indeed the appointment for Saturday was confirmed for 1-6 pm and she could not give me an answer as to why I have had 2 failed appointments and NO one has called me back with confirmations or answers. I was talking till I was blue in the face and still got the scripted respones. I ask to be put through to her supervisor to be told that "he will say the same as me sir" thats fine I say let him tell me the same.
Get put through to the supervisor (he makes more use as a door stop) who offers nothing in the way of helping to sort this issue and tells me his hands are tied and he has no systems in place. I ask has my appointment for Friday been filled and he said no! so I asked can he not make a call to the engineer's dispatch office and get some one round to day, as they have already failed me with 2 appointments and 3 none returned calls! all I would get is a very well practised response "NO we only have the ability to contact customers". 25 minutes later and I am told I can carry on with the appointment for Saturday or I can cancel my package "its up to you sir".
As you can guess I put the phone down on him and tried again ! after another 2 hours on the phone trying to get an engineer out to me today and having to run through the back history 6 times and having 2 customer care staff hang up on me, I finally get put through to customer care based in the UK.
The rep based in the UK tells me that he has no idea why I have had 3 different stories or in fact why ANY of my engineering appointments have be cancelled. He went to tell me that all Priority Care teams can contact ALL levels in BT to investigate a complaint. Then he confirmed my appointment for Saturday 8-1pm? no I was told by 2 PRIORITY CARE team members it was confirmed for 1-6pm!!! he confirmed again what is on the system is 8-1pm!!! what the **bleep** are they trying to make me miss the engineer!! I know its for the cab but they said on a rare occasion it could be the modem.
WHY DOES NO ONE SEEM TO KNOW WHAT THEY ARE DOING, OTHER THAN HOW TO READ THEIR SCRIPTS AND NOT LIST TO THE CUSTOMER. I FIND IT HARD FOR A TELECOMMUNICATIONS COMPANY, THAT NO ONE COULD CONTACT SOMEONE IN A DIFFERENT DEPARTMENT AND SAY:
"HAY, WE DROPPED THE BALL ON THIS, CAN YOU SEND AN ENGINEER TO SORT OUT THE CONNECTION"
it seems like it is too hard as every time I asked for this, I was responded "we don't have those measures in place sir, you WILL have to wait till Saturday". This to me is very POOR or none existent customers service.
When you are called you are beaten down with pre-scripted rubbish with out listening to the problem and LIED to!!
The Results
Day 4 with NO internet connection.
7 Phone calls to BT from myself
2 Phone calls from BT to myself ( surely it should be the other way around)
2 days wages lost because of no shows from Engineers
4 hours 17 mins spent on the phone in total !
Conclusion
If your reading through these forums to check out any issues on BT and are not a BT customer RUN!!!!! RUN AND NEVER LOOK BACK!!! I have never been so angry and disappointed in my life. SUCH **bleep** SERVICE!!Re Wedding
Re LaughingJohn.
Finally managed to get put through to "Priority Care" (who then admitted she was tech help, and put me through to PC!!!!!!) to discuss reimbursement/compensation. I agree with both points how misinformation is given just to get the customer off the phone so that they can take another call to keep the "call waiting" time down. They are so heavily scripted ( not their fault I am sure) that they prattle on with it and don't truly listen to what the issue/problem is. And to have 3 sets of PC Managers deal with it is a joke.
Today they offered me (drumroll please)........... 4 days reimbursement !! which works out at £3:33. I kindly pointed out the WHOLE story again emphasising the;
LIES
INCOMPETENCE
LACK OF CUSTOMER REGARD
THE INABILITY TO CONFIRM AN APPOINTMENT AS 8-1PM OR 1-6PM etc etc
As well as the £85 in lost wages for the 2 afternoons off work.
I then asked him again if that the £3:33 sounds as a fair offer, 25 minutes pass repeating my self over and over again pointing out that BT as the telecommunications company, has been put to shame and contacted more by the customer than Bt contacting the customer.
"I agree with you Mr Bardsley, and seeing as you have had a "not so good" experience (understatement of the year) I am willing to offer you £10 pounds, I am not really meant to sir, but on this one occasion I can"
I told him I was looking for AT LEAST 1 months free Infinity for the hassle (not expecting to get blood out of a stone) and was told "No sir". Can BT admit they dropped the ball and meet me half way then? and give me half price then for nexts months fee?
"because you have called so many times sir and had a little bit of a bad experience (do they think that repeating this I will some how agree that the world is flat?) I can go to half price for you sir"
Not the result I was after, but still a result.
I just don't get how such a large company can get it so devastatingly wrong. -
Assignment in Cash discount GL is not populating Billing no & customer no
I have done settings for cash discount GL seeting in customising. Now when i use F-28 or F-32 , We charge balance amount to discount manually in standard.
Suppose a debit in customer account 2000 INR. But we receive bank GL 1900 INr & entered 100 ( discount GL) in cash discount feild in Tcodes F-28 & F-32.
Entry will come
Bank account debit
Discount Gl account debit
Customer credit
when i see assignment of Discount Gl is billing document . But it does not populate it even though i have customised the sort key. If i see BSEG entry nowhere billing document & customer comes for that discount line item with posting key 40.
I want when discount is entered. it should automatically copy billing doc no & customer no in some special feilds like Assignment / Reference etc. discount line item for that Gl account . So that when i analyse discount report on basis of GL account i can make out that how much discount was granted against which billing doc & customer. ???hi
Please do check once again u can have properly identified the characteristics at the multiprovider i.e selecting the characteristics from different data targets.i.e there is an option at the right side panel top to identify the charactersitcs that are assigned to the multiprovider.
Click that and mark them tick for release date...if already once cross check them
check u has identified release data at multiprovider from dso y and pr number at mutliprovide from x and y.
Edited by: vamsi talluri on Sep 25, 2008 7:51 AM
Maybe you are looking for
-
Problem on reading a multiple entry in the Grid
Hi experts, I have a validation of data entry on every row before add and update, my problem is, it read only the first row... below is my code.... any help would be appreciated... If pVal.ItemUID = "1" Then If (oForm.Mod
-
How to fix InDesign CS5 install/program-opening problems the "right" way?
After my second install of CS5 Design Premium, I was still having all sorts of problems with opening programs. InDesign was especially troublesome and I posted my woes at the bottom of this thread: http://forums.adobe.com/thread/661059?tstart=0 John
-
How to create wireless on macbook pro, to get internet on anther devises? thanks
how
-
<script> window.resizeTo(350, 500); </script> that is what I did it works but is there anyway I can get rid of the menu bars and scroll for the windowresize?
-
Does anybody know how to handle URL links within a textbox in Jdeveloper 3.1? Thx. null