Service story

On Thu 7/19, about 3:00 PM, we had a close lightning strike.   Evidently hit a tree close to the house. Almost immediately afterward, discovered no phone service / no DSL. Check on several phones in the house, no dial tone at any.
Called Verizon. Explained that we did have a lightning strike and that phones / DSL out (no dial tone). OK, rep runs a line test says everything OK must be inside the house. I object and go outside and check at the NIC box. No dial tone there. Rep now agrees issue is outside the house. Tells me the first available appt is Tue 7/24 in the afternoon. Not happy. Explain I work from home and no DSL is a real issue for me. Also, I've just gotten over being one of those folks without power for 8 days and also had a four day phone/DSL outage then. My sob story does no good. Rep says he can't do better than five days out for a service call but then, he didn't even try to see if he had some avenue to do better.
OK. Next day I check with some neighbors. Guess what, I'm not the only one with no phone. So I call Verizon back to see if there's possibility of getting earlier repair since multiple folks are out. All the rep can say is that my outage has been attached to a group outage but can't tell me anything about possibility of repair earlier than 7/24. OK, I'll be patient and wait.
Tue 7/24. Wait all afternoon for someone to show up. Wife and I are home all the time (remember - I work from home) and we have two very noisy dogs that would let us know if anyone came up the driveway. About 6:30 PM I get an automated call from Verizon asking me to take a survey on the repair person. Asks me if I'm the person who interacted. When I press 2 for no, tells me they'll call back later when that person who interacted is available. Absolutely no option to say 'never showed up'.
So I call Verizon. Explain to the rep that I waited five days for a repair person and just got a survey call but that no repair person ever showed up. Rep is 'sympathetic' (obviously playing to a script) and advises the case has been been closed with repair person saying service @ 4:57 PM. Tells me the best he can do is to schedule another appt. Tells me that he can get a repair person out Sat 7/28. I was livid ! I waited 5 days for the repair from my first call, tech doesn't show up at the house and now I'm being told I have to wait another 4 days. I was not nice. What really galled me was no attempt (other than script pablum) to get me fixed. Rep told me best he could do was to call 'dispatch' and see if they could get someone hear earlier. I told him that I wanted a supervisor to call me back with 1) an explanation of what the tech did and 2) plan to have a technician here the following day.
About an hour later, supervisor calls. Tells me that dispatch says they can't send anyone before Sat. I went ballistic. I advised her that was not acceptable. Questioned that I could not believe they had no process to handle this kind of scenario.   Advised her I wanted her to pursue it and that I would, if necessary, expedite this to whatever the highest local executive level in our service area the next day. I was extremely persistent and not polite (gave up on that several calls ago). Tells me that they can 'forward' my number to another phone temporarily. I let her know that DSL is also out, I work from home so I'm hosed. Sheepish 'Oh' from her side. She agrees she'll pursue it further and call me back within an hour.
While I wait for her call, I get another 'survey' call on our 'repair person interaction'.
OK, about 1/2 an hour later supervisor calls back. Tells me that I will have repair person on Wed 7/25. Amazing !! After being told several times 'we have no way to do this' they make it happen. Tells me that the repair person had checked something on a pole (all our service is under ground, nearest pole is 1/2 mile away) and he thought it could be a cable problem. I asked why did he then close the ticket without a) checking with us to see if issue was resolved or b) forwarding to the 'cable' folks for a follow up repair and advising us of status. Couldn't answer. Did ask me if we had recently had a storm in the area and I told her that I told the rep about the lightning strike on my very first call !! I did thank her for her diligence and that her final behavior (and result) is what customer service is supposed to be about.
About 15 mins after I get off that call, I get an automated call from Verizon telling me my problem has been corrected. Can you believe that !!
This morning, bright and early, I get a call from the tech who's supposed to show up today and telling me when he expects to be here. That's the way this should work and I'm hopeful I'll have service by the end of the day.
Anyone from Verizon care to comment ? If you do, make it a meaningful answer with some depth. If all you're going to do is give a canned reply, don't bother.

Resolved !! Tony showed up at 1:00 (1 hr before he thought he would get here). He started working from the NIC box back. Within an hour I had phone service / DSL back. Lightning had blasted some connections in a culvert service box at the bottom of the driveway. Thanked Tony profusely and let him know that Verizon should be thankful they have employees like him.
So Verizon - why didn't the repair person who was supposed to have fixed the problem yesterday find this when Tony found it so quickly. Oh yes, that repair person didn't even come to the house !! And why did I have to 'kick and scream' with the call center folks to get someone out today when Verizon clearly screwed this up by not servicing the problem yesterday.

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Apple- Customer Service story- Fantastic service

Firstly, thank you for taking the time to view this post.
The reason for writing such a post is because I wish to thank Apple Support for their fantastic service, which I have just recieved today (Saturday 1 April 2013).
The problem I was having was that I had forgotten the answers to my security questions and having read the recent news on Apple security, felt it best to change my security questions completely and make my account more secure.
So, I went through Apple's support via the Support section of the website and put in my contact details to enable Support to phone me back.
20 SECONDS LATER (it might have been less), a call came through on my phone from Apple which connected me to an advisor. I was extremely impressed by the sheer speed. I expected to wait 15-30 mins, not seconds!
The advisor who dealt with my problem was incredibly clear and incredibly patient at all times and I am fully appreciative of this. The whole process took less than 5 minutes. I was suprised just how little I had to do, just provide my appleid email address, provide my address, provide a temporary support PIN and that was it.
In the process, I also enabled two-step verficiation, to further secure my account. Even doing this was simple and all instructions were clear and concise at all times. At no point was I confused or mis-informed. Fantastic
I was thoroughly impressed with Apple and further cements my admiration for the company. I mean this sincerely.
Apple's support is second to none, having used such in the past, and having dealt with another company and recieved the opposite kind of service, Apple is like a breath of fresh air.
Thank you
God Bless
MATTHEW DUFFY

Did you call the 1 800 MY APPLE number? Or try chat on the Apple store site?
https://secure2.store.apple.com/us/sign_in/order?c=aHR0cHM6Ly9zZWN1cmUyLnN0b3JlL mFwcGxlLmNvbS91cy9hY2NvdW50L2hvbWV8MWFvc…
Other than this, there isn't anything your fellow users here can help you with unfortunately.

What are mapping services and why they use so much cellular data?

I previously had an iphone 5 and my monthly cellular data consumption was about 250MB.
I recently switched to an iphone 5S and the cellular data usage is about 250MB per week!
I try to monitor and reduce the usage but the mapping services in system services is always very high!
What is this? Can I reduce it?

Mapping Services ( story ) :
In April 2011, iPhone and iPad users were surprised to discover that, not only was their device keeping track of where they’d been, it also was storing very detailed location information in a plain-text file on the phone. The data was derived by the cell towers and Wi-Fi hotspots the devices encountered, and was added anonymously to a crowdsourced database.
Apple later said the devices were keeping more information than intended due to a bug, and issued a patch that reduced the amount of data. But, because it was used to improve and speed up location services, the practice continued.
And now, in iOS 7, Apple has added a tool that lets you see what your iPhone knows about where you go.
If you’ve got an iPhone 4S or later running iOS 7, follow these steps:
1. Go to Settings, then Privacy > Location Services.
2. Scroll to the bottom of the list of apps that use Location Services (and feel free to marvel at how many apps do!). Tap System Services.
3. Tap on Frequent Locations, then scroll down and look at History. You’ll see at least one city there, more if you travel.
4. Tap a city. You’ll see a list of locations you’ve visited in the city.
5. Tap a location. You’ll see a list of the dates and times you visited that location.
Why in the world would Apple collect this kind of detail about your movements? It does so to enable features like Next Destination, found in the Notification Center, which is the screen you see when you swipe down from the top of the iOS display. Next Destination looks at your travel patterns and offers information about how long it will take to get to the next place you typically visit during the day.
If having all this location data collected by your iPhone makes you nervous, you can turn it off at Settings > Privacy > Location Services > System Services > Frequent Locations. Note that it is turned on by default, so if you don’t want your phone logging your whereabouts, you’ll need to turn it off.
The Next Destination feature is similar to one found in Google Now, which uses location and your habits to offer up useful information without your asking for it. Google Now is found in the Google Search app on both Android and iOS. On Android, you can add a Google Now widget to your home screen to make the feature more accessible.
In fact, Google collects similar information about you – and in greater detail - if you use its location-based products. Google stores your location data on the Internet, and you can see it on any Web browser.
Make sure you’re logged into your Google account – say, through Gmail – and then go to google.com/locationhistory. You’ll see a map showing location visits for today, but click the Dashboard link at the top of the page and you’ll see this:
To turn this off, click the gear icon in the upper right corner of the Location History page and choose History Settings. Then, click Disable and Save. There’s also a History Management link that lets you delete history items that have already been collected.
Location services are really an integral part of a ton of iOS apps, using the internal GPS system to add Instagram photos to a map, checkin with FourSquare or Facebook, or let your friends know where you are with one of many “on my way” apps, like Glympse or Twist.
If you’re battery is dying, however, the location services are the first thing you should turn off, as they suck up a lot of your iPhone, iPad, or iPod touch’s power needs, what with their background data sending and receiving and such.
Here’s how to turn them off.
Tap your Settings app to launch it, and then tap on Privacy. You’ll be able to turn the toggles OFF for any specific app that has privileges to access your GPS location by scrolling through the list and tapping them all. I do this on a fairly regular basis for both privacy and battery savings. I figure that with less apps accessing my location, the less battery power in total is being used for that function.
If you want to turn off Location Services completely, then simply tap the main toggle at the top to OFF, and you’ll stop using them. This will keep your apps that need it, like Maps or Compass, from knowing where you are, but the battery will thank you.
Follow the above steps to turn off Location Services :

Cannot get email from Verizon servers thru Time Warner ISP

I've had Verizon for many years until a move took us to California where it was not an option in our area. I purchased the email addresses from Verizon 3 years ago. Everything has worked fine until 2 weeks ago when my wife and myself cannot access our emails anymore using our home network. If we log onto any other network it works great. I've called both Time Warner and Verizon (which is a customer service story in itself) twice a day for two weeks and have gotten nowhere. Each blames the other but I still don't have email. I've changed my router to get another ip address with the same result. I've performed traceroutes which have ended with a verizon server but I can't get anyone at verizon to tell me if it is the email server or not. I've tried whitelisting the ip address. I've tried removing and reinstalling the verizon email account in my Macbook. Nothing works! Lots of threads of people with the same problem but I can't find a soulution. PLEASE HELP!!

Hi Kameraman1,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

I need to find out how to contact upeer management to try and resolve an issue before I open a complaint with the Attorney Generals Office as well as the Better Business Bureau and social media.

I have been with Verizon for 15 years. I have a family share plan with 2 smart phones a standard phone and a jetpack for wireless access. I pay for insurance on the 2 smartphones. Approximately a year ago I made a payment arrangement to continue service on my account even though I had some business difficulties. I was told that while the arrangement was in place I could not make any changes to my account. However, since then I have had the following issues and when I try and contact Verizon to try and resolve them I am place on eternal hold or disconnected.
Issue #1: My daughter lost her phone in June 2014. (The contract on this phone was up in 2013) I have been told that I cannot replace the phone even though I pay the insurance premium of $9.95 a month. I have been billed for it and have also been charged $54.87 for the monthly service as well. The phone has not made or received a call since June 4, 2014 yet I have been charged $274.38 I just was able to have the service suspended at the store today, 11/29/2014
Issue #2 My phone has intermittent flaws, locking up and reuring rests, dropping calls, failing to receive calls etc along with horrible battery life. I went into the local verizon store and they ordered me a refurbished replacement phone which was subsequently sent to me. When I received it I took it to the store to have them assist me in setting it up properly. I was told that I should NOT set it up but send it back due to some physical damage present on my old phone that would most likely result in a $150 charge...it was recommended that I just upgrade my phones as they were all out of contract and that would be the best solution. I asked the manager if that would be possible due to the "terms" on my account and she said "it would not be a problem". I was interested in an Iphone 6 which was not in stock so I sent the replacement phone back and left, to wait for the phone to become available.
Issue #3 I had a JetPack that was recently stolen from my car. I stopped in to ask what to do about it (it is no longer under contract either) They suspended the service and recomended I wait until I upgraded my other phones and then get a new Jet Pack. I just received noticed that they were going to continue billing me for it this week, even though it has been out of contract for several months??????
I recently went to Best Buy to take advantage of their Black Friday deals and was told that based on the status of my account I was ineligible for any upgrades. We called Verizon from the Best Buy and they told me that I needed to address my account status (I just made the scheduled payment on the 23rd of Nov) either with Financial Services or go to a Corporate Store. I went to the store and was told there was nothing that could be done at that level, I would need to talk to financial services (which was closed)
So, I am extremely frustrated and upset with this whole situation and wanted to make one more attempt to resolve it with Verizon before I make a full blown complaint to the Attorney Generals Office, the Better Business Bureau as well as post this incredibly BAD customer service story on social media. I hope that I hear from someone ASAP as this is critical that I get things resolved immediately. I can be reached at [removed].
Personal information removed as required by Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Complain to the Attorney General about what? There is nothing in your story worth any such complaint. They will tell you the same.
First you have payment difficulty so credit and the Edge program are not available to you. You have to be credit worthy to get any upgrade, unless you can pay full price for all those new devices.
Can you?
You are trying to get new contract plans, but since you are having paying on time and in full issues you will not get extended credit from any carrier.
What I would do is go and port out to Boost or Virgin Mobile where you pay a reduced cost for each device and get unlimited everything for $40 to $50 a month, it is pre pay so if you don't pay you get cut off.
Verizon although with the best coverage is also the highest priced.
Good Luck

No Virtual Host Found

Ok soooo
Like everyone else.. ok like some others here... iCal seems to be a major sticking point with 10.5 Server. I'm not an expert, but have been the server admin for several years now so am kind of learning as I go. Here's what I've done:
1. Clean install of 10.5 "advanced"
2. Updated to 10.5.1
3. Created a few users
4. Created a few groups
5. Have AFP, mail, web, SMB, chat , and half of VPN up and running correctly.
6. When trying to start iCal, I get the error message "No Virtual Host Found"
Most of these posts deal with Open Directory, so I enabled that service, went thru the setup for it, and now OD seems to be working.
But I STILL can't get iCal to start running.
This is a very small office... there is only 1 server, since we are not using it as a NAT, there is no DNS running.
So what am I missing?

Well out of sheer frustration, I once again started from scratch. While both the "Standard" and the "Workgroup" setups seem similar, I opted for the "Standard" setup to start.
I believe the one key element to success is to choose Open Directory as one of the first services to set up... there is a list you check during setup, and Open Directory is one of them.. I checked it, and iCal, and File and Print Sharing, and most likely e-mail as the only services for the server to set up and auto configure for me.
Once that was done, I added a user or two, and things became much clearer.
On 10.5 Clients, go to the Utilities folder, and look for an application called Directory Utility, and launch it.
It's possible that your server may have been found by the client, but if it is, I'd elect to delete it and start afresh just to be sure everything is correct.
For clients INSIDE the office, when asked for the server name or IP address, I entered the IP address of the server, and it went into auto pilot after that, asking me if I wanted it to configure the client computer.... in my case, I checked Yes.
It will then configure the client to use the services you've set up on the server(so, in reality, you may want to wait 'til you have more services up and running).
It asks for your username and password on the server, as well as the password for the client machine. As I understand it, if the client password is different, it will change the password on the server to match(but my password is the same, so can't promise what happens when they are different).
It DID configure both e-mail and iCal to work correctly with the server. In iCal there is a new listing on the left called yourdomain server, and one default calendar there. You can add more if you like.
Once you have several users up and running, in the client iCal prefs, under the Accounts tab, there is a tab for "Delegation". This is were you allow other users to see and /or write to your calendar. Click the "Edit" button, and the rest should be cake. The users must be valid users on the server. Likewise, there is a window showing accounts you can access and the privileges you have there.
In my case, I'm not so much working with others, but am looking for a replacement for the iCal sync function of Dot Mac. I was able to log into my account on the server from a computer at work, one at home, and a laptop. All three reflect changes made on any of the client computers I operate.
(As a note... for the laptop, which is sometimes IN the office and sometimes OUT of the office, as well as the computer at home, in Directory Utility, I used the FQDN of the server. This connects to the server from outside the LAN and works just the same as if I were inside.)
Now if only there was an option of what to publish in the server.... with Dot Mac, I elect to publish only that there is an event.. no name or anything else... this allows clients to see when I'm busy, but not who I'm busy with. Unless I can figure out how the calendar can be seen by anyone on the web, AND I can hide the event info, I'm stuck on Dot Mac.
I WISH I had an answer for the "no virtual host" issue. I did run into a problem with a web site, and found the only way to fix it was to delete the web site entry in the Server Admin, then re-instate it again, and all was well. I'm thinking it MAY be possible to delete the iCal service in Server Admin, save changes, re-start the server, then add the iCal service again.... its possible that will get you around the No Virtual Host message, but since I started over, I can't test to tell you if it will or wont work. I can tell you that there is nothing in the iCal Server Admin that is vitally different that what was there before, so I'm at a loss about the no virtual host message.
Soooo that's my iCal service story. Long, hard, bitter, and difficult. I've said this before, but Apple really need to create some type of "Re-Initialize" server button to put you back with a fresh install, instead of having to re-install it. I've lost track of how many times I've done that with 10.5, and know I had to do it with 10.2, 10.3 and 10.4 as well. For now, I'm on the Standard Setup, but intend to migrate to the Advanced after this seems stable AND I've got a good working copy on a separate drive to go back to should things go haywire. I can say that while I've have had to use Server Admin some(for the firewall for sure), there seems to be no interference between the settings I make in Server Prefs and Server Admin.
Good luck to you all!

3 Droid Turbos in 4 Days, A true story of potential Verizon Employee Fraud and Insulting Service

If you want to hear a worst case scenario with verizon employees and new hardware defects, here you go. Kudos if you read the whole thing, I don't expect most people to...unless you're one of those people with a faulty battery/camera flash/screen/speaker. Then, enjoy and beware. What follows is a true story. Thursday 10/30/2014 12pm – Purchase Droid Turbo #1
– Went to Verizon Store and worked with sales associate John to purchase my new droid turbo. I traded in my OG droid razr maxx for $100 rebate, and then John tried to “sell” me a wireless charger for the device by saying he could waive my upgrade fee to apply towards the product. Having already read about the promotion for waived upgrade fees, and knowing it is not only applicable towards products in store (as John was insinuating) I declined, feeling decidedly like John was trying to take advantage of me and the lack of knowledge I may have about current Verizon promotions. Friday 10/31/2014 –Full Day with Droid Turbo #1
Used Turbo Unit 1 for 24 hrs, after charging to full. My battery drained unusually fast, so that I was getting less than 20 hours on the battery. I took screenshots of my battery reports during two full discharges to demonstrate to reps that the battery was in fact underperforming, knowing that evidence would be useful because it is hard to just look at a phone and tell it has a battery issues. Saturday 11/1/2014 – Return Turbo #1 for Turbo #2
11am- Returned to Verizon store. I worked with sales associate “Ross” and brought my concerns to his attention. He also frequently made furtive trips to have whispered discussions with Andre, who I assume is his manager, throughout our conversation about my wanting a replacement unit. They did a “test” on my phone in which they just opened up a call and let it sit for 15 minutes, then said “oh it looks like it drained normally.” As if they know, on a phone that is literally 2 days old. I could tell they were (removed)me, they had no interest in looking at the battery data I had saved on the phone demonstrating the VERY fast discharge, and when I expressed my displeasure, Ross again went and had another whispered conversation with Andre, and he came back and said “we want to help you out….” He proceeded to tell me that they would replace the unit for me. He then went into the back and came out with a box in one hand and another Droid Turbo unit in his other hand—I never saw him take it out of the box. He switched my sim card into the unit he brought from the back, and said I had to keep my current box/etc and did not give me the matching box with the unit. Here is the first time I have a unit that doesn’t match my box/IMEI number information. This is despite me requesting the box to keep the serial numbers consistent. Saturday 11/1/2014 – Later that Day with Turbo #2
When I get Droid Turbo #2 home and start using it that evening in low light conditions, I see that there is a noticeable change in color from the top left to the bottom right of the screen. It was evident in multiple apps, and although subtle, is very apparent when you utilize a graphic designed to test color and brightness consistency on a display. (I used Display Test app, “viewing angle graphic” which demonstrated clearly the screen was not uniform.) I make plans to go in on Sunday and have it exchanged for a unit with consistent color reproduction.
Sunday 11/2/2014 – 11am. – Returning Turbo #2 for Turbo #3
I return to Verizon for the 3rd time in 4 days. At this point, I am feeling decidedly emotionally raw from my previous experiences in which I felt that employees had ZERO interest in what I had to say or show them. I explain that I’m here to have my device replaced because the screen color is not uniform. They immediately get General manager Steven S. to deal with me, and after taking a cursory glance at my unit underneath glaring overhead can lights at the front desk (where you can hardly see the screen anyways) tells me “He doesn’t see a problem.” I am detecting barely contained hostility at this point—I feel that the employees have labeled me as a “problem” to be dealt with. Another employee, Matthew, hovers nearby the entire time I’m dealing with Steven, making me feel even more ganged up on and adding non-helpful comments from time to time. At this point they have made no effort to get any information from me. I needed to tell them that the flaw is visible in dim light, when the screen brightness is turned down lower, and how you can see it in certain apps, etc, but they took a defensive posture from the beginning as though they had already decided I was wrong. After nearly 90 minutes standing at the counter arguing in front of MANY CUSTOMERS IN THE STORE, that there was a flaw that CAN BE PERCEIVED, I plead for them to just LOOK more closely at what I’m trying to show them. I am at my wit’s end at this point, ready to cancel my contract. Steven S. finally goes to get a magnifying instrument resembling a jeweler’s loupe, and looks at the test graphic that clearly shows the non-uniform screen through it. HE AGREES THAT HE CAN SEE THAT THERE IS A NON-UNIFORMITY IN THE COLOR REPRODUCTION ON THE SCREEN!!! This is an important point, because later on I am told that “there was no defect found on the units I returned” by Solutions manager Jeff. Steve S. agrees to replace the unit as defective and tells me Matthew will get my replacement. Matthew then goes into the back and does not emerge for nearly ten minutes. Just to get my unit from the shelf? When he comes out of the back, again, he is holding another turbo unit in one hand, and the box it may or may not have come out of in the other. Like Ross did for my last replacement, Matthew swaps my sim card into the other unit, but does not give me the new box despite my asking to exchange, again, to keep serial numbers consistent. At this point they could have given me back the unit I had returned the day before and I would not be any wiser. I’m feeling more and more uncomfortable about the lack of transparency in this process, and the way employees at this store are handling my complaints and concerns in general. I leave the store, vowing never to return and completely emotionally traumatized and exhausted from the process. When I get home that evening……and start to use my Droid Turbo #3….the flash starts to malfunction. At first it just misses timing on a photo every third or so, making photos oddly red and dark. Then, it’s giving an odd “half flash” instead of a fully bright flash occasionally. Solutions Manager Jeff G, sent me text message following up on my customer experience. I responded:
(Mon, 11:31 AM) “the camera flash has been wonky on two occasions, like it isn’t timed right with the shutter..I’ll wait and see how it works out.” He does not respond. Sunday 11/3 and Monday 11/4 – Turbo #3 Flash Not working at all, periodically. As I’m testing the camera over Sunday night and Monday morning, the flash stops working completely on three different occasions. Even when set to “always on” the flash has just stopped turning on. It gives a weak “half flash” the first time you try after it’s been sitting a while, then just never turns on again. This happens on and off as I test the camera in various lighting situations. Clearly a malfunction, by any definition. Again, I text Solutions manager Jeff G:
(Mon 6:49pm) “Hahah crud. My flash no longer works at all. Apparently it wasn’t going to be ok.”
Jeff G responds:
(Mon 7:06pm) “At this point, any manufacture defects needs to go through Motorola directly. We have exchanged 2 devices already for this line we will not be able to exchange out a 3rd device for the same model. If you are still unhappy with this device we can exchange it for a different model phone and we will waive the $35 restocking fee, however, if you feel this is just a manufacture defect you can reach out to Motorola at 800.734.5870 or motorola . com So according to the Solutions manager , there is a 3 unit limit per customer on models of the same device, despite experiencing manufacturers defects that employees admitted were in fact manufacturer defects? I respond:
(Mon 7:06pm) “ I didn’t realize there was a limit on manufacturer defects! What would you recommend? Is a non working flash on a phone that has taken less than 50 pictures a manufacturer defect or a feature of the droid turbo? Because I’d love to have your answer on record.” Jeff G responds:
(Mon 7:13pm) “After reviewing the devices exchanged the manufacture defects that were reported are not currently listed as defects by Motorola as a result the devices exchanged were done as a courtesy as a Verizon customer. Future defects should be reported to Motorola. Again if you are unhappy with this phone we are willing to make a final exception to waive the restocking fee to exchange the device for a different model.” So, at this point I am insulted and offended. First of all, the devices I returned were not exchanged as a “courtesy”—I had demonstrated and provided evidence, BEYOND WHAT SHOULD EVER HAVE BEEN NECESSARY OF A CUSTOMER YOU WANT TO BE COURTIOUS TO, that each of the devices I exchanged were not performing as advertised. Secondly, he is flat our refusing to honor Motorola’s manufacturer’s warranty, despite the fact that I have had the unit for less than 24 hours and it is in PRISTINE condition.
Can a Verizon employee (Jeff) arbitrarily and retroactively change the terms of your exchange of a defective device? Verizon is contractually obligated to provide you with a device that functions as described, but instead Jeff is saying “basically, we took care of you because you whined about it hard enough.” This is despite the verbal attestation of multiple employees at the location that the defects were indeed noted at my time of exchange. Tuesdsay, 11/4/2014 – I call Motorola. (Case # XXX-XXXXX) I take Jeff’s advice and call Motorola- I still want a functioning Droid Turbo. Talk to Tech support about flash issue, they agree to send a replacement unit no problem. They ask me for the IMEI number. This is where the problems created by the employees at the Verizon Store Maple Village come to the surface.
I give Motorola my IMEI on the box (XXXXXXXXXXXXX) —but it doesn’t match my device info in their computers. (Remember how they would not give me the matching boxes with my exchanged devices?)
So we investigate further. Motorola tech has me dial a number that gives me Droid Turbo #3’s internal number. (IMEI: XXXXXXXXXXXXX) I get put on hold…and apparently escalated to Tier 2 tech support because the number I gave them isn’t matching the numbers they should have in their system. Fraud alarm bells have gone off, something about what he saw in the info attached to the IMEE# of my device.
Motorola tells me that the Verizon employees have done something wrong, and perhaps even illegal, in processing my exchanges. He says that I need to return to the store and request a replacement unit, with the matching box, serial numbers, parts, etc. This effects my warranty, and apparently could be related to illegal practices behind the scenes at this particular Verizon store? He’s vague about the details, but says they need to escalate it. He gives me a case number and says I’ll be contacted within 48 hours during the investigation. In Summary:
I don’t know what to say at this point. I demand as many replacement Droid Turbo models as is necessary until I receive a unit that functions as designed and advertised, without defect or flaw, and not as a “courtesy as a Verizon customer,” but as a “fulfilment of the contractual obligation Verizon has to its customers.” This does not seem to be an unreasonable request, given that I am paying for a product and service.
Update at time of publishing: My camera flash has not malfunctioned in 24 hrs, I don't know if it was just working out the kinks, was software related, or new battery, who knows. I don't. What I do know is I have 0% expectation that I will get a replacement unit, so I'm probably just dropping the turbo instead of risking having an unwarranty-able device with no Verizon support and a potential faulty flash.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Me? I wouldn't want a device with that many problems and would take the offer to change with a waived restock fee. Who wants to deal with that?
My phone advertises a 17 days standby time but I have never gotten that. When I use it for things like Facebook, texting, call, web browsing or anything else it drains the battery. Happens to all mobile devices.
Was this purchase made at a corporate store? They should have scanned the new ESN onto your account and not just switch the SIM. They would only give you the new box if you had the old box with you.
In either case, if they're still willing to waive the restocking fee, I would switch devices to a different model. It is not up to VZW to make sure that your device is not defective. That is up to the manufacturer of the device.

Since this is Halloween, I have a iMac AppleStore/AppleCare horror story...that so far no one even in Apple Corporate Customer Service has been able to address. So who do you call after you've called Apple Corp?

Oct 21 2013
Hello my experience Apple Service has not been great. Anytime I have had to have something repaired...it has had to go back. Several years ago i had a logic board replaced on a Mac Pro but they forgot to serialize the board... (well?)
Recently I had to take my iMac in (repair # R104249849) The check-in was great after that it was all down hill. I was told by one tech what would be done AND he would call me. I got no call. When I called to find out what was going on, no one could give me any information...kind of like there was no communication between techs. no one ever called me to come get the iMac so went to the store ( I got tired of trying to getting "no answers" on the phone. It just so happened the iMac had been ready and was "just sitting" in the back running another diagnostic. A week ago the iMac shut down on it's own I got it running again...two days ago one of the fans started running a very LOUD HIGH SPEED yet the computer was not hot. I wasted almost two hours with Apple Care iChat "typing" my story to only find out that that I would have to call the Apple Store in the morning and re-tell my story again...
When I got a manager on the phone and mentioned I am under some tight deadlines his suggestion was "if it's possible for you to buy a new machine and return it when yours get fixed...(!)" I had a good laugh on that one.
The iMac is there now being there hopefully being repaired.(repair #R10604084)
I got "band aide fix" service when major surgery was needed.
I know computers can cease to function anytime, but I also know that there are two sides to customer service:
1) Learn to really listen
2) Do thorough repairs
I have been 100% Apple for over 20 years, does this mean anything to Apple?
Oct 23
I have spoken to Customer service at Apple Corp. They seem to take this serious.
Oct 26
I still don't have my computer and after speaking with the tech yesterday morning (who said they would call me before 6:00 PM...I never got a call)
no can tell me when I will get this computer back.
I called Apple Corp Customer service to ask why after all the company "ball dropping" and questionable repair work...simply replace the iMac.
No one there has an answer for this.

Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off.

Taken to the Ombudsman Service - My story with BT

6 months with BT:
We purchased our BT package; broadband, phone, and vision in January 2011, after we had moved house,and previously were with Virgin Media.
Upon purchasing our package we were informed by an advisor that we would be offered the Large broadbandpackage, and 3 months half price for our whole package, to 'entice' us in. Our contract came through, andunfortunately didn't show the information the advisor had provided us. So I contacted BT and submitted acomplaint; I was later emailed by the lady who had first informed me of the 'deal' which she eventually sortedout over a few email's. (I put to the back of my mind, that the advisors grammar was appalling, and she used'I' rather than 'I', and was using some bizarre font's and colours in her email's).
I even contacted her manager, and provided positive feedback for ensuring that the situation was resolved. Atthis point, I was relatively happy with the Customer Service I received.
However, the positive feedback didn't last long - BT tried to debit £200 for a cancellation charge in February'sbill as the female advisor unpackaged my bundle, and didn't inform the relevant department of this. BT cutmy services during this time, as they thought I had cancelled my package. They apologised, and reinstatedthe services eventually.
On 25 January 2011 I was having some technical issues with our broadband and vision service, so contactedthe technical support department. I was struggling with the advisor as it was extremely hard to understandhim, and therefore asked questions a long the way to ensure I was doing everything correctly. The advisorseemed to get very frustrated and told me that I was 'stupid'. I immediately terminated the call and filed acomplaint. I received correspondence on 04 February 2011, to confirm that they were unable to trace mytelephone call, even though the Live Chat advisor confirmed the name and time that the call was made.
I was not happy with the response I received to my complaint, and later received an email to my work toapologise for the inconvenience. The Customer Care representative confirmed the way in which the advisorspoke to me was unacceptable, and offered us 1 months' free Vision 'films', and offered to refund mytelephone call charges. Again, although getting my complaint through was a struggle, I was happy with theresolution.
However, March's bill came through and I was charged £12 for my 'free films', a £7.50 disconnection fee, an£11 charge, and £25 worth of bank charges as my bill somehow managed to amount to £67.00. After manyemail's, between advisors who could not spell, and their English was really disappointing, I sent a letter toBT with 12 pages worth of correspondence.
I finally received a reply approximately 2 weeks ago, to confirm that my charges would be refunded off mynext bill; I was unhappy with this as I wanted the charges to be refunded to by bank account in order toindemnify me, as BT took me out of the financial position I was previously in, by erroneously charging meduring March 2011.
I had a lengthy telephone conversation with an advisor last week, after our services were disconnected, toconfirm that April's bill was reduced to £20.09 as they had refunded around £50 worth of charges. The advisorconfirmed that April's bill was originally going to be £75; they failed to break this down for me, which isunbelievable. I cannot see how BT can justify charging £75 for services that fail to provide what they say theydo.
I have now raised a complaint with the Ombudsman Service (OS) as BT have provided a complete shamblesof a service, both technically and with regard to Customer Service. I work in the Complaints Department foran Insurance Company; none of the above would be acceptable to us, let alone the way in which wecommunicate with our customers.
I have mentioned all of the above to the OS for them to consider, who will send a termination request to BT.It's unfortunate that the whole situation has come to this, but as a consumer I refuse to pay for a service thatI am not receiving. I am currently receiving a 1.8 Mbps Internet speed, whereas Virgin Media will provide5Mpbs in the same area/postcode/house number.
Please see my story:
http://community.bt.com/t5/Bills-Call-Packages/Taken-to-the-Ombudsman-Service-My-story-with-BT/td-p/211003

I will make sure to keep you updated:
I just took 3 minutes and 42 seconds to load up a webpage, to then get told there is 'limited connectivity'; it must be such hard work for BT to run Broadband and Vision at once ....
I'm not entirely sure why I am receiving the large internet package - for the purpose of using my PS3 online - as I cannot use it due to the poor connection.
Okay, so we'll do another speed test:
Wow - I'm not even sure what to say to this! I'm not even sure how I'm typing this with such a slow speed.
We'll go to another website now so we can get the 'average':
Other speeds in my area, Last updated: 11/06/2011 18:18:37, between 3.8Mbps - 20+Mbps.
Please see my story:
http://community.bt.com/t5/Bills-Call-Packages/Taken-to-the-Ombudsman-Service-My-story-with-BT/td-p/211003

HP Parts store and all service funny story

Hi HP Forum
I have odered LCD pannel for my HP G60 235DX about 6 weeks ago "before JAPAN dissaster" and at the time of ordering the part was in stock. STD delivery would take about 2 weeks - that what I was told by HP Parts store.
Now it is already 6 th week and story is ever .... forever .....
They moved parts service to India and I can feel it it is all mess becasue of people who berly speeks EN and they even do not know what is going on. When time comes to replace laptops we will stay away from HP mess and all of this crap.....
Never had to wait so long for a stupid part. Believe I have to prder throught EBAY because HP is not able to ship. Customer Service of those people is giving a lot to wish - it is not even on the minimal level of "courtesy"
I would like just aks how many people has already experienced same situation and how you resolved ?
I know "escalation" exist but do you think one guy from the same village can do anything better than the guy who picks up the call ?

If they did not have in stock at that time why they said they had in stock ????? I know now they don't have it and it is going to be forever ever ......
I think time for searching on ebay

To Join To the Adobe Story Service from Turkey

Dear Sir,
I want to use the Adobe Story frommy country .But The Adobe Story couldn't be sold for my country.I want to get and use this service from my country.I spoke with a chat assistant .They gave me a telephone.But The Adobe should give to Turkey permit to use this service.
Best Regards
Mursit Hakan Cil
German Teacher

Hi EugenGh,
If you bought the software from Adobe you can log into your Adobe account and click on 'My Orders'.
You can then check in 'My Recent Orders' or 'My Order History'.
There you will find your serial number and Download link for the full product.
If it's a boxed product you ordered then let me know and I will upload the software and provide you the link to download.

Is OnLocation available with CC service? I want to use it with Adobe Story.

Is OnLocation available with CC service? I want to use it with Adobe Story.
I have never had a copy of OnLocation, but it looks to be a great way to manage Adobe Story and the workflow for shoots.
Is there something else that is exports to that works similar to OnLocation?
help

I see that I can view Adobe Story in two locations of Premiere Pro. As a window and under File, Adobe Story (which is usually grayed out).
I have exported the script as an .astx, Opened PP and clicked file, Adobe Story, Attach Script File ; then I am not sure what to do to see it.
I clicked on Metadata but there is nothing there.
The Window, Adobe Story shows dialog and scene no. and est duration. Is that all I should see? Why the Attach Script File option? And what about seeing the schedule?
Thx Troy

Customer Success Story: Serviced Offices International

In addition to saving hundreds of dollars per month, Mitel is directly helping SOI generate about $1,000 in additional revenue monthly, Michelle Mills, MD, Serviced Offices International Sydney-based Serviced Offices International (SOI) provides resources ranging from short or long-term private office rental, admin support with virtual receptionists, and office solutions for small businesses or people working from a home office. They also provide meeting rooms, videoconferencing, reception, secretarial, IT, office administration and support staff on call.
Read More

I have a bind running on a Ubuntu server and I would like to use it instead using host files. I my quite inexperienced at bind and am having a lot of trouble with it. Right now the bind server is working for internal dns and was an external DNS server before but has been retired from that. I have followed the tutorial here and haven't been able to get it to work. Is there an easier way DNS entries in bind?
I mostly run clearOS for my routers and they just have a simple way to add a host with the host name and a ip address. So what I would want to do is take the hostname westappps.cable.comcast.com and point it to the ip 10.168.220.220. Is there a way to do this without making a zone for it?
if there is not an easier or better maybe someone can help me with the config files.
Text/etc/bind/named.conf.local//// Do any local configuration...

Infinitly long load screen for "Adobe Story" online service.

For some reason I can't seem to get completely logged into Adobe Story on my desktop computer. The only thing on my screen is "ST Adobe story" and under that is a load bar that never ends. I can log on with my laptop, but it would be so much easier for me if I could get on with this too.It will stay on this screen forever, I don't know what to do.

Try it on other browsers such as Chrome and Firefox. It should work fine. On IE, you can try it after clearing the browser cache.
Thanks

A ridiculous story about Sony services in Israel

Good day.
I've bought xpereia Z 2 on 28.09.2014 in the KSP market. SO from the first day of using it i've found out that people do not hear me. After chating with support team, i tried to reset tepelephone, but nothing helped. I went to store and asked to change it, they told that it was impossible and told me to repair it due to warranty list (i have 2 year warranty with taking and returning telephone from my place)
Here goes the interesting part. I called due to warranty and got a wonderful answer: "no problem to repair, but i have to bring it" .; When i came to the department (on october 5 2014 AD) they pushed me to buy more warranty from them (screen change), i told that i'll think about that proposition. They took the telephone, copied the warranty list and told me that it (would will itself like a newborn) be ready to use in 48 hours.
On the next day (7 of october 2014) they called to me and told:"the telephone will be ready in time, the repair will cost about 200 new shekels, how would you like to pay?" I asked:"why should I? i'ts on the warranty and i've bought it broken." They agreed to repair it for free.
The very next day (8.10.2014), when i was supposing to take that wonderful telephone repaired, a man called from and asked to resend the copy af the warranty once again, cause he could't find the copy he made almost 48 hours before. The copy was fotografed by tablet and sent to his email. It was very suddenly for me to hear such a good news 3 hours before i wanted to get repaired telephone. The man also told me that the telephone would be ready on 12.10.2014 and not before.
On 12.10.2014 no one even called me to inform about telefhone status.
On 13.10.2014 i called that company, they told that the telephone would be ready 19.10.2014 (cause they send request to company to get a new part for repair and it was strange for me , as i wrote before they could repair it in no time for 200 new israel sheqels). I was a little bit sad and called to some sweden department, but because of my english speaking was redirected to UK department. I decribed all the situation to representative and ask for help, advice or (at least) a phone number of someone in that huge and wonderful company named "Sony" who could help me, who could maybe influence on israel department, or just do some work to help customer in such a hard day. A representative told me that she didn't know the instruments or even a man of such a great influence, and adviced me to talk once again with israel representative. (i couldn't do it because of holifays in country).
The same day i called to the KSP market support team, described to them my situation, and asked to change the telephone for a new one, because i was afraid not to get repaired one in time. They told that they will try.
On th 16.10.2014 I've got a call from KSP and i was insured that i'll get a change ' and the representative will call me on 19-21 of october this year.
On 22.10.2014 i called to ksp just to ask "what's up? where is that verybestcool telephone?" They told:"it is very strange that u didn't get it yet, we"ll find out" After they "found out" i called to company which took it for repairwork, they told me that i canceled the repair and in the light of this story i should talk with KSP market. Very that day KSP representative insured me that the telephone will be send to me on the evening 22.10.2014 and if it will not, to call to Sony representative on 23.10.2014.
Today 24 of october 2014 year due to julian calendar. I called to Sony representative in Israel they told me that they will not change me the telephone, it is the problem of KSP company, my old broken one is stil on the verification after repair and maybe they will call me back on 26.10.2014. I called to KSP they told me that they will call me back when they will find out what's happening.
My costs - about 10 hours of my life, nerves, gas, 950 usd for phone, and don't know even how much i'll pay for international calls.
WHat do i have now? minus 950usd in my bank account', no new telephone, i quarreled with many different good people by phone.
The question is where is my new phone or my old money?
My next steps (after emailing) i suppose i will not get no telephone on 26.10.2014, so i'll will do the stream on PSN (yes i have an account there), Facebook writing, thinking about calling to the radiostations.

so, here is the end of the story.
about 3 days i tried to talk to 3 companys (1 sony supporter company, 1 their logistic, 1 market) to find out where was my phone.
Nobody could give such an answer.
Then i was driving by that place where i gave the phone for repair. So i came to that company, and guess what?
the telephone was waiting for me from 23 of october. A new telephone, it was changed, and nobody told me to come.
So the case is closed, and still it is a magik for me to anderstand how sony does work in Israel?
About psn i am not talking, cause it is awful

Service story

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