Service Ticet categorization values

Question

Hi All,
I have a requirement for to extract Service ticket categorization values (Category 1, Category 2...Category n). I'm able to extract only bottom category, instead of all hierarchy categories using catalog, code group and code.
Is there any function module or tables to extract all categories corresponding to the service ticket. Could you please let me now your thoughts.
Thanks in Advance.
Narasimha.

Answer 1

Hi Anais,
Did you miss any point while configuring according to the wiki. As a thought -
1. When you assigned transaction type to catalog categories, did you select Defect Locations / Object parts. This is type D to be assigned to your transaction type.
2. For your categorization schema whose values are to be populated in 'Subject' block, you will have assigned Application areas. There will be two entries - 
Application ID -  Parameter - Value
INCIDENT - TransactionType / Catalog Category - <Your Txn Type> / Defect Locations / Object Parts
Rule Modeler - Context - Service Request Management
Check if both these are there and your schema is active.
Found a similar thread as per your need. May be you already had a look.
SAP CRM ; Subject and Reason block are grayed out, Multilevel Categorization not working
Hope this helps.
Best Regards,
Niraj