DP90 from service order, and value contract (Resource related billling - DIP Profile)

Hi all, I've this issue:
I have created a value contract with an only position, dummy service material (DIEN) via VA41. Then, I've created a service orden with IW31, related it with sales document (position 10 of mentioned value contract). I've did confirmations for several opertations from the order (an operation --> an activity type). In a zeta DIP profile I've link activity tipes with anothers DIEN material. This DIP profile is in orden.
I can create sales order with DP90, everything ok! But... value released has not been actualized in value contract...
I found this note, number 1176009, "Value contract FAQs", and say it:
Question: Does the value contract scenario support documents that were
created using resource-related billing (for example, DP90, DP91, DP..)?
Answer: No, this function is not supported in the standard system and
results in update terminations in the statistic.
Which is the solution?
Thanks on advance.

Well, I think I find the solution. I did it with BADI BADI_SD_V46H0001, method EXIT_SAPLV46H_001, and this code:
METHOD if_ex_badi_sd_v46h0001~exit_saplv46h_001.
c_vbapkom-wktnr = c_vbapkom-vgbel.
c_vbapkom-wktps = c_vbapkom-vgpos.
ENDMETHOD.
I'm testing, but it's working.

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Difference between service order and repair order?

hi all,
pl help me in understanding the difference between a service order and repair order.
pl tell me what is the process to create service order?
what is the process to create a repair order?
how we will know by looking into the order whether it is a service order or a repair order.
thank you,
hun

Hun,
Provides support for the complete Service processing lifecycle from Service Quotation creation to Billing. A service order is created if the customer has to be billed for services like utility usage, no. of pages printed (using counters etc). Service Order processing includes integrated validation of service contract price agreements and warranty entitlements.
The cycle is :
Business Scenario Service quotation and service order management
A.     Make inquiry Customer contacts and requests for quotation
B.     Create and communicate quotation service rep. creates a quotation and sends it to the customer
C.     Accept the quotation
D.     Convert quotation into service order and release the order
E.     Create and optimize assignments - The Resource Planner assigns any field service tasks to one or more of his Field Service Representatives
F.     Execute assignment, perform confirmation - The Field Service Representative performs the service assignment at the customer site and performs confirmation for the work done, materials used and so on
G.     Approve confirmation, assign costs - The Service Manager checks and approves the confirmation data and decides which costs should be billed to the customer
H.     Bill customer, perform analyses - The Service Manager triggers billing of the customer and performs analyses of the complete service order processing cycle
Where as a repair order would be created when a customer finds a defect in say a product and the requests for a repair of replacement.
The cycle is:
The business scenario
1.     Enter repair request
The customer calls the service organization to request a repair. The agent enters the repair request. The system checks whether a warranty exists.
2.     Send in defective product
The customer sends in the product using the given return material authorization number.
3.     Plan repair steps
A service representative performs the technical analysis and enters the inspection result (causes, tasks, etc.). He decides what action should be taken based on the inspection result.
4.     Create service quotation
The system calculates the price for the planned repair and required spare parts, according to the price agreements in the service contract, and the warranty costs. The agent generates a service quotation.
5.     Perform confirmation
The customer accepts the quotation. The service representative repairs the product and confirms his working times and materials used. He also documents the inspection results.
6.     Return repaired product
The service representative returns the repaired product to the customer.
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Text Flow from service order to requisition

Hi Everyone,
I having a problem regarding text flow from service orders IW31/IW32 to requisition ME53N.
I created/updated a service order in IW31/IW32 and enter some text in "Operation Short Text" column. When I release the service order the short text should ideally be reflected in purchase requisition. What's happening right now is that "If the length of text entered in IW32 is more than 40 characters then the text is reflected in requisition ME53N otherwise any updates to this column text are not reflected in ME53N".
I debugged ME53N and found that it gets the value of text using READ_TEXT so I hope the same is stored in standard text while saving IW31/IW32. I checked the text also which is created after saving Iw32 and it contains changed data only if the length of the data is more than 40 characters.
To me it looks like standard SAP process that the text will flow from service order to purchase requisition only if the data length is more than 40 characters. If anyone has any idea can you please share. Is there any sugesstion for correcting this. Any reason or OSS.
<REMOVED BY MODERATOR>
Edited by: Alvaro Tejada Galindo on Aug 13, 2008 3:30 PM

Hi,
my situation is:
- a WM managed warehouse, society A;
- a HU managed warehouse (without WM), society B;
- a purchasing process of HU from society A towards society B.
Society B have a scheduling agreement; when a delivery schedule appears, in society A born a sales order and a delivery. After the registration of the delivery good issue, an idoc transfer information for inbound delivery creation.
This process is ok without WM, but with a WM managed warehouse the idoc has the following problem:
"V51VP - item was not found - process cancelled".
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Hello Gurus,
Does anyone know a FM/BAPI/Class to create service confirmation from service order ?
With warm regards,
Kallol Bhowmick

Hello Kallol
You can trigger a confirmation from service order using action profile.
Here is how to define action profile:
IMG > CRM > Basic Functions > Actions > Actions in Transaction
Dialog Stucture> Action profile:
Object type = BUS2000116
Context class = CL_DOC_CONTEXT_CRM_ORDER
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Processing time: Processing using selection report
Check box schedule automatically, Changeable in dialog and executable in dialog.
Dialog Stucture> Processing types
Permitted processing types of actions: Select - Method Call
Settings method call: Method - COPY_DOCUMENT (you can also try COPY_DEF_ITEMS)
Processing Parameter:
-Select change icon a new window opens - container editor
-select create icon another window opens - display container editor
Here enter following:
Element = PROCESS_TYPE
Name = PROCESS_TYPE
short desp = PROCESS_TYPE
Tab > Dtype:
Structure = CRMC_PROC_TYPE
Field = PROCESS_TYPE
Tab> initial value
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I hope this info helps.
Regards
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How to create a service order and check the internal order in R/3

Required Solution:
1. How to copy existing service order and create new one and check the internal order in R/3, whether the certain service order is correctly created in r/3, can you polease explain the steps plz.
2. If i am creating service order by service template finally the service order is getting created but it is not showing me in the table iaom_crm_aufk, how to check this.
can any one help me in this issues as soon as possible.

Hello Zita,
Try to restart your portal after creating <b>ServiceUser</b> in both UME and KM.
One more major difference between ServiceUser and normal portal user is that a ServiceUser does not have a UserAccount (IUserAccount)
Object serviceContext = null;
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So I modify all KM resources with this resCtx.
Hope this helps ...
Greetings,
Praveen Gudapati
p.s. Points are always welcome for helpful answers

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I know the process to create the sales quotation from service order in customer interaction center but my query is that is there a way that data should be directly copied from the service notification to the service order to the quotation because I have entered the data completly in the notification .Entring the data again and again make mistakes .
THANKS
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M-08447307358

look for the BADIS that get triggered when you save the notification. if you find any BADI, then you can create new implementation for it and you can write the code. you can use CRM_ORDER_MAINTAIN to create service order inside that new implementation.

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We are actually doing our purchase requisition and quotation externally through a procurement agent. We get an excel sheet extract from our proquriement agent of all our purchases. We want to be able to automatically enter these purchases into the system for record keeping. Is there a way SAP can automatically read the extract file and enter purchase orders and maintenance contracts into the system? Any help would be greatly appreciated.

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Service Order and Sales Order Integration

Hi All,
Through the requirement class settings in customizing, I have managed to generate a service order in the background upon creation of sales order.
To achieve this I have maintained the following settings:
Order type = OR
Sales document item category TAD
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I have also maintained my service material 'ZPBK001' in OISD screen. So, system allows me to create a sales order for this service material and service order is generated in the background.
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Hi Pete,
Thank you for your reply. As per your suggestion I have removed the "Transfer of requirements" check from SD IMG->Define Requirements Classes. However, when I create a sales order, system still gives me the pop-up Information message saying:
No entry for plant 1200, service object 01 ZPBK001 in table T399A which is because I have not maintained service material in OISD screen.
Also, I get the information message as:
Error when processing Service order
The first information message regarding service material is ok. However, is there a setting that I can maintain that I dont get the second message regarding error when processing service order?
I also checked item category details in VOV7, there is no settings for transfer of requirements in vov7

Differentiate between quantity contract and value contract?

Hi,
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The agreement type of contract is is not MK or WK , its custom created.
regards
N Banu

Hi
In Qty Contract you limit the total quantity of items that required for you;
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In a Value contract, you limit the total value of items to be required when
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Refer the link for details
http://www.erpdb.info/qquantity-contracts/
http://help.sap.com/saphelp_crm40/helpdata/en/d2/650e26a21fe04bba5298afd089b9dd/content.htm
Regards
Anand

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Give me solution...
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Kooiti..

Hello again,
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Service order and WBS Element

Hello Experts,
I have a question regarding WIP service order costs. Can we post the costs of a WIP service order to a WBS element? IF so where do we link the service order and project/WBS Element? How do we post the costs to WBS elements?
Appreciate your help and time in this regard.....
Thanks,
Harish R

My problem scenario is like this.
We have two plants A and B of the same Co.Cd. We are physically closing plant A and moving everything into B. Now the open service order costs from plant A have to be moved to plant B. How do we do this?
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Also where do we connect the service order and wbs element?
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Error in navigation from service order to BP

hi,
I have created a button on IBASE screen(IBMAIN Component ---IBMAINViewset(create button)).on this event ,I called a outbound plug ,Through this outbound plug I called a navigation link in which source view is IBASEMAINViewset and Target View is BT116M_SRVO.It's Working Fine when I clicked on this button.i.e
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Hem

Hello Shravan,
Check this weblog:
/people/raja.thangamani/blog/2007/06/27/bsphow-to-create-attachment-in-business-transactions
Best regards and good luck,
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Hi,
As per the process, we create service quotation from service order using the transaction DP80. I can get the service order number from the quotation (VBAK-AUFNR). But I need to get this quotation number from service order or service notification (it is updated in the document flow). Could you please help me?
om which tables (service order or notitification) I can get this quotation number?
Regards,
SAM

Hi,
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Do a Where-Used List search for this FM and you will find some examples in standard SAP.
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hi
i have a situation where i need to find the quotation number created by DP80 from a service order.
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hi Koustav,
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Delta update for Cube : 0CRM_PRI - Service Orders and Confirmations: Item

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Hi,
you can use DTP's to laod data from ODS to cube .. it will take deltas ..
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shikha

DP90 from service order, and value contract (Resource related billling - DIP Profile)

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