Service Ticket in CRM 7.0

Hello,
We are upgarding CRM 5.0 to CRM 7.0. Client is using Service Ticket in IC Web Client in CRM 5.0. As part of the project, we don't want to migrate it to service request. We will continue using service ticket in 7.0 as well. But client wants to use WebUI screen for service ticket. I know that SAP does not provide any WebUI screen for Service Ticket. But I have noticed that when I click on service order link in CRM 7.0 IC Web, it is giving me a pop-up to select the document type. One of them is service ticket. I believe this behavior is because of the same business object type 'Service Process' for order and ticket. Can we just use this WebUI screen to maintain the service ticket? I also know that there are certain validations in the service ticket user interface. But, if the process works fine for our requirement, then can we use WebUI screen?
Please let me know as soon as possible.
Thank you,
Sapan Shah

Hello,
For the pricing error, if no pricing date required, please check of the pricing relevency at item category customizing setting under both transaction category BUS2000115 and BUS2000116.
For the UOM error, please check whether a base unit and sales unit for this dummy product are maintained and the organizational units used in the order are assigned.
Alternatively:
you can use the BADI: CRM_SERVICEPROD_BADI, there you can create your own implementation and change the default product investigation to your individual product.
I hope this could be helpful.
Best regards,
Maggie

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I was searching the internet for a solution in order to get the Bapi_Busprocessnd_Createmulti create a service ticket. I am also using it from a SAP portal application just like you.... and therefore everything should be RFC enabled. I have a few questions and I hope you can help with those:
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Message was edited by:
Rik Janssen

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Hi Gurus
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2. I added Context node BTActivityH ( I did not link it to any CutomController in the wizard, but defined dependency to Higher LevelContext node BTAdminH, with BOL relation, BTHeaderActivityExt, and
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 iv_node_2_bind = <your context node> ).
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Reward points if useful!
Kind regards,
Joost

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Hi Sandeep,
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Thanks,
Samantak.

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3) Then the Service Notification is executed in the PM Module through PM Service Order.
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My mail ID [email protected]
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this is a topic where i´m also very interested and i already did some analysis on this.
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Dear SDN team,
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Edited by: shirley ren on Sep 4, 2010 5:07 PM

Hi,
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hello Selvam,
Please refer OSS note 150022.
Please reward points.
regards,
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