Is there any to recover CRM service ticket from BDOCs

Dear SDN team,
Some service tickets were deleted from our CRM system when I was re-processing BUS_TRANS_MSG type of BDOCs. Right now these BDOCs are kept in our CRM system in "Not Final" / "Intermediate State". The BDoc State Description is "After qRFC step(intermediate state)".
Is there any way to recover these deleted service tickets from BDOCs ?
Thanks,
Shirley
Edited by: shirley ren on Sep 4, 2010 5:07 PM

Hi,
Can you let me know how the Service Tickets got deleted when you reprocessed the BDOCs? Did you deleted those BDOC's? I created a Sales Order in my system and tried reproducing the same scenario. But, Re-Processing wasn't deleting the Sales Orders. You can still navigate to the Service Tickets by double clicking on them and then you can see them in the Classic and Bdoc Ext. data.
I will also try to replicate the scenario. But let me know if you come across any more details. Also, any one order document should not be deleted from the system. It should be archived and then can be deleted after a long time. So, you can also check out with the basis consultant as to get these archiving strategy. Then you can retrieved these lost documents.
Hope this helps.
Thanks,
Samantak.

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