Setting up account for ePrint

HP Officejet Pro 8600, Windows 7 operating system
Having issue setting up ePrint account.  Put in my email and created a password, then go to sign in and it says the password is invalid.  I click Forgot password link, it asks for my email.  I give it the email I just provided and the error response is "enter the email associated with your account".  I try to re-create an account and it already has that same email set up that it cannot recognize when I request the password be sent to be via email.  Help. 

I spoke with HP cloud support. 1-855-785-2777.
Cloud services includes eprint and snapfish. I had to use my snapfish email and pw. If you don't know it as I did not, you will have to call for a reset.

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