Setting up remote access for support

Need to set up remote support for my Dad's iMac. He has an airport express connected to an optonline cable modem. I have an airport connected to a charter cable modem.
Both systems are running Mavericks. I have the latest remote access app.
I tried this a year ago and could connect to him when I was on his local network but not when I was at home. Since then everything has been updated. I will be visiting him in a few week and could do any set up on his system.
I read the admin guide but it's still to confusing to me. I am able to set up and connect to computers on my local network ok.
Will ARA be able to do this? Do I need any further software? logmeon, etc?
Any tips on creating a client installer to use when I am there? I will be using his user account.
Do any changes need to be made to the routers to get through them?
Could use some help here. Thanks

https://discussions.apple.com/thread/5294202?tstart=0
Something you should be aware of is the frequency of IP address change at your father's location. Providers of residential broadband services lease an IP address for a certain duration which you have no control over and is purely arbitrary. You may be familiar with these changes?
The point is sometimes these addresses change regularly (4 hours to every few days) and sometimes they stay the same for a longer period of time such as a year or more.
Because of the nature of this change you may find you can remote assist your father one day but not the next. The situation is easily rectified with a simple phonecall to your father. He can tell you what IP address he's using by launching his browser and clicking this link:
http://myipaddress.com
He gives you his new IP address and you should be able to make a successful connection again.
Be aware IP addresses handed out by ISPs are known as routable. IP addresses handed out by Firewalls/Routers/Gateway devices such as Apple's Airport Express Base Station etc are not routable. Assuming you've not changed anything in the devices they will always be one of these three ranges: 192.168.1.x; 10.x.x.x and 172.16.16.x. You don't use any of these last three group of addresses to make the connection over the public external (internet) network but you do use them when on the same private internal network.

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Welcome to DPA - Remote Access for test systems forum!
This forum is actively monitored and moderated by SAP Integration and Certification Center (ICC).
Frequently Asked Questions:
======================================
Q1: Where can I learn more about Developer Package Service (DPA)?
Q2: How can I apply for the regular DPA service?
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Message was edited by: Chung-Ho Fan

https://discussions.apple.com/thread/5294202?tstart=0
Something you should be aware of is the frequency of IP address change at your father's location. Providers of residential broadband services lease an IP address for a certain duration which you have no control over and is purely arbitrary. You may be familiar with these changes?
The point is sometimes these addresses change regularly (4 hours to every few days) and sometimes they stay the same for a longer period of time such as a year or more.
Because of the nature of this change you may find you can remote assist your father one day but not the next. The situation is easily rectified with a simple phonecall to your father. He can tell you what IP address he's using by launching his browser and clicking this link:
http://myipaddress.com
He gives you his new IP address and you should be able to make a successful connection again.
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TechNet Community Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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26-Jul-2013 09:41 (in response to ciscomoderator)
Re: Ask the Expert: Understanding MPLS L3VPN: concepts, terminology, control and data plane call flow
Keddian Gilbert
Hi
Concerning the nature of my problemes, am trying to setup a remote access vpn to my 3620 series router; however
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Cisco Internetwork Operating System Software
IOS (tm) 3600 Software (C3620-JK9S-M), Version 12.2(29), RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2005 by cisco Systems, Inc.
Compiled Wed 11-May-05 12:54 by kellmill
Image text-base: 0x60008930, data-base: 0x61598000
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This product contains cryptographic features and is subject to United
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use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
[email protected].
cisco 3620 (R4700) processor (revision 0x81) with 60416K/5120K bytes of memory.
Processor board ID 10707060
R4700 CPU at 80Mhz, Implementation 33, Rev 1.0
Bridging software.
X.25 software, Version 3.0.0.
SuperLAT software (copyright 1990 by Meridian Technology Corp).
TN3270 Emulation software.
4 Ethernet/IEEE 802.3 interface(s)
DRAM configuration is 32 bits wide with parity disabled.
29K bytes of non-volatile configuration memory.
16384K bytes of processor board System flash (Read/Write)
Configuration register is 0x2102
I really need this help sir! THANK YOU much
FROM: KEDDIAN GILBERT

For SSLVPN and HTTPS in general it's best to have a certificates with from one of the big PKI providers.
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