Setting "work Time" on a outbound call?

                   I have a request for me to set "work Time" built in after a outbound call. So if the user makes a call from the agent and then after they hang up it would wait 30 seconds before presenting them a call. I have UCCX 7.2 Express Enhanced  Not sure if this is even possible but thought I would ask
Thank you!

Thank you for the information Andrew! I apreciate it. I will pass it along

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    Dear experts,
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  • 485 Ambiguous - Outbound Calls Only

    I'm having some issues with the 485 Ambigous Error, but on Outbound calls only.  I've read several blog posts and was able to solve this issue for incoming calls, but have yet to find a solution for outbound calls.
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    12:17:03.513 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288602   )  ---- Incoming SIP Message from 10.188.0.18:61275 to SIPInterface #0 ---- [Time: 11:17:03]
    12:17:03.543 : 10.188.0.19 : NOTICE  : INVITE sip:[email protected];user=phone SIP/2.0
    FROM: "VRRL - Kitchen"<sip:+1XXXXXX5232;[email protected];user=phone>;epid=621B6C2CF5;tag=aeb33cd2cc
    TO: <sip:[email protected];user=phone>
    CSEQ: 32959 INVITE
    CALL-ID: 14fe8790-50ef-476a-80ac-e57061c0a2af
    MAX-FORWARDS: 70
    VIA: SIP/2.0/TLS 10.188.0.18:61275;branch=z9hG4bK7f7f1664
    CONTACT: <sip:VRRL-SBA.cdol.int:5067;transport=Tls;ms-opaque=86db4f0fd1133b15>
    CONTENT-LENGTH: 552
    SUPPORTED: 100rel
    USER-AGENT: RTCC/4.0.0.0 MediationServer
    CONTENT-TYPE: application/sdp
    ALLOW: ACK
    Allow: CANCEL,BYE,INVITE,PRACK,UPDATE
    v=0
    o=- 885 1 IN IP4 10.188.0.18
    s=session
    c=IN IP4 10.188.0.18
    b=CT:1000
    t=0 0
    m=audio 53854 RTP/AVP 97 101 13 0 8
    c=IN IP4 10.188.0.18
    a=tcap:1 RTP/SAVP
    a=pcfg:1 t=1
    a=rtcp:53855
    a=label:Audio
    a=crypto:1 AES_CM_128_HMAC_SHA1_80 inline:ssoH69QQto9/wyQyDEbtGezAe4zuH4ulyHNtUfRT|2^31|1:1
    a=crypto:2 AES_CM_128_HMAC_SHA1_80 inline:Eas2Y5diRZ5HKgxFHpLLTdr8EWMmERj6ZGLjf8LO|2^31
    a=sendrecv
    a=rtpmap:97 RED/8000
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-16
    a=rtpmap:13 CN/8000
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=ptime:20
     [Time: 11:17:03]
    12:17:03.573 : 10.188.0.19 : NOTICE  : (     sip_stack)(2288604   )  new AcSIPCallAPI created - #276 [Time: 11:17:03]
    12:17:03.593 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288605   )  |       | new GetNewSIPCall created - #517 [Time: 11:17:03]
    12:17:03.603 : 10.188.0.19 : NOTICE  : (  lgr_stk_mngr)(2288606   )  Resource StackSession <#276> Allocated [Time: 11:17:03]
    12:17:03.613 : 10.188.0.19 : NOTICE  : (     sip_stack)(2288607   )  TlsTransportObject#57::CheckForConnectionPersistent - Opening persistent connection with proxy: 10.188.0.18:61275 [Time: 11:17:03]
    12:17:03.613 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288608   )  |       |(SIPTU#517)INVITE State:Idle() [Time: 11:17:03]
    12:17:03.623 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288609   )  DNSResolver::HandleARecordQuery - Host:VRRL-SBA.cdol.int resolved in external table [Time: 11:17:03]
    12:17:03.633 : 10.188.0.19 : NOTICE  : (     sip_stack)(2288610   )  (SIPTU#517) HandleResolutionSuccessEV: Domain name VRRL-SBA.cdol.int was successfully resolved to IP: 10.188.0.18 [Time: 11:17:03]
    12:17:03.643 : 10.188.0.19 : NOTICE  : (     sip_stack)(2288611   )  SIPCall(#517) changes state from Idle to Invited [Time: 11:17:03]
    12:17:03.653 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288612   )  |       |       |       #276:SIP_DNS_RESOLVED_EV(14fe8790-50ef-476a-80ac-e57061c0a2af)
    [Time: 11:17:03]
    12:17:03.663 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288613   )  |       |       |       #276:SIP_SETUP_EV(14fe8790-50ef-476a-80ac-e57061c0a2af)
    [Time: 11:17:03]
    12:17:03.673 : 10.188.0.19 : NOTICE  : (      lgr_call)(2288614   )  (#276) Call Allocated. [Time: 11:17:03]
    12:17:03.673 : 10.188.0.19 : NOTICE  : (   lgr_stk_ses)(2288615   )  SIPStackSession::HandleStackSetupEV - NEWCALL: SrcPN=0 [Time: 11:17:03]
    12:17:03.683 : 10.188.0.19 : NOTICE  : (   lgr_stk_ses)(2288616   )  <SESSION #276> SendToCall - event: NEW_CALL_EV  m_Call#276 [Time: 11:17:03]
    12:17:03.693 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288617   )  |       |       #276:NEW_CALL_EV:(14fe8790-50ef-476a-80ac-e57061c0a2af) [Time: 11:17:03]
    12:17:03.703 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288618   )  |       |       #276:Call changing states from:IdleState to:NewCallState_IP2Tel [Time:
    11:17:03]
    12:17:03.713 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288619   )  ServicesMngr::GetEndPoint PhoneNum = 402XXX0899
     [Time: 11:17:03]
    12:17:03.713 : 10.188.0.19 : NOTICE  : (   lgr_psbrdif)(2288620   )  GetTrunkGroupId- TrunkGroup:1 found DstNum:402XXX0899 DstPfx:* SrcNum:+1XXXXXX5232 SrcPfx:* SrcIp:abc0012 SrcIpPfx:10.188.0.18 [Time: 11:17:03]
    12:17:03.723 : 10.188.0.19 : NOTICE  : (   lgr_psbrdif)(2288621   )  QueryOnHookPortStatus (ChannelNum=0), status = 1 Polarity = 0 [Time: 11:17:03]
    12:17:03.733 : 10.188.0.19 : NOTICE  : (   lgr_psbrdif)(2288622   )  Current trunks status:  [Time: 11:17:03]
    12:17:03.743 : 10.188.0.19 : NOTICE  : (       lgr_num)(2288623   )  PhoneNumber::RemovePrefix - Number change from +1XXXXXX5232 to 1XXXXXX5232 [Time: 11:17:03]
    12:17:03.753 : 10.188.0.19 : NOTICE  : (      lgr_call)(2288624   )  Call::SetCoderListForCall #276 Found 2 Common Coders For Call [Time: 11:17:03]
    12:17:03.763 : 10.188.0.19 : NOTICE  : (      lgr_call)(2288625   )  <Call #276> Coder g711Ulaw64k20 : 20 [Time: 11:17:03]
    12:17:03.763 : 10.188.0.19 : NOTICE  : (      lgr_call)(2288626   )  <Call #276> Coder g711Alaw64k20 : 20 [Time: 11:17:03]
    12:17:03.773 : 10.188.0.19 : NOTICE  : ( lgr_profiling)(2288627   )  <Call 276> Profiled<Tel=0,Ip=0>: JBMinDel=10 JBOptF=10 EEarlyM=1 FaxTM=1 IPDS=46 IsFaxU=2 PI2IP=-1 SigIPDF=40 CNGMode=0 DTMFUsed=0 NSEMode=0 PlayRBTone2IP=1
    RBUdpPort=0 RTPRD=0 SCE=0 VxxTT=2 Dst2Rdrt=0 DTMFVol=20 ECE=1 ECurDis=0 EDigDel=0 ERevP=0 FHPer=700 InG=32 MWIA=0 MWID=0 VVol=32 ReorderTime=255 DIDWink=0 2StageDial=0 DiscOnBusyT=1 DiscOnBrok=1 DPInd=255 AGC=0 NLP=0 [Time: 11:17:03]
    12:17:03.783 : 10.188.0.19 : NOTICE  : (      lgr_call)(2288628   )  |       |       #276GetNextUI:GlobalUI=442334516, mACAddrLsb=3257879 [Time: 11:17:03]
    12:17:03.793 : 10.188.0.19 : NOTICE  : (      lgr_call)(2288629   )  |       |       #276GetNextUI:GlobalUI=442334517 [Time: 11:17:03]
    12:17:03.803 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288630   )  |       #0:NEW_CALL_EV   : (14fe8790-50ef-476a-80ac-e57061c0a2af) [Time: 11:17:03]
    12:17:03.813 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288631   )  EndPoint::MediaResourceList::AllocateMediaIpPortsByMediaRealmID Perform NEW allocation of Media ports for RealmIndex(0) port(6220) current allocations
    are:(1) [Time: 11:17:03]
    12:17:03.813 : 10.188.0.19 : NOTICE  : (     sip_stack)(2288632   )  SIPSDPSession#276 - Changing state from SIP_MEDIA_IDLE to SIP_MEDIA_OFFERED [Time: 11:17:03]
    12:17:03.823 : 10.188.0.19 : NOTICE  : (     sip_stack)(2288633   )  <BaseSIP SDPSESSION #276> UpdateChosenMediaByCN - CN as Remote 1 [Time: 11:17:03]
    12:17:03.833 : 10.188.0.19 : NOTICE  : (     sip_stack)(2288634   )  <BaseSIP SDPSESSION #276> UpdateChosenMediaByCN - Force silence suppression on chosen coder, because remote & local support CN [Time: 11:17:03]
    12:17:03.843 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288635   )  |       |(SIPTU#517)TRYING_REQ State:Invited(14fe8790-50ef-476a-80ac-e57061c0a2af) [Time: 11:17:03]
    12:17:03.853 : 10.188.0.19 : NOTICE  : (     sip_stack)(2288636   )  New SIPMessage created - #58 [Time: 11:17:03]
    12:17:03.863 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288637   )  ---- Outgoing SIP Message to 10.188.0.18:61275 from SIPInterface #0 ---- [Time: 11:17:03]
    12:17:03.873 : 10.188.0.19 : NOTICE  : SIP/2.0 100 Trying
    Via: SIP/2.0/TLS 10.188.0.18:61275;branch=z9hG4bK7f7f1664
    From: "VRRL - Kitchen"<sip:+1XXXXXX5232;[email protected];user=phone>;epid=621B6C2CF5;tag=aeb33cd2cc
    To: <sip:[email protected];user=phone>;tag=1c274616087
    Call-ID: 14fe8790-50ef-476a-80ac-e57061c0a2af
    CSeq: 32959 INVITE
    Supported: em,timer,replaces,path,early-session,resource-priority
    Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE
    Server: Audiocodes-Sip-Gateway-Mediant 1000 - MSBG/v.6.20A.045.006
    Content-Length: 0
     [Time: 11:17:03]
    12:17:03.883 : 10.188.0.19 : NOTICE  : (     sip_stack)(2288639   )  Resource SIPMessage deleted - #58 [Time: 11:17:03]
    12:17:03.883 : 10.188.0.19 : NOTICE  : (   lgr_stk_ses)(2288640   )  SIPStackSession::HandleStackSetupEV - SETUP: SrcPN=0 [Time: 11:17:03]
    12:17:03.893 : 10.188.0.19 : NOTICE  : (   lgr_stk_ses)(2288641   )  <SESSION #276> SendToCall - event: SETUP_EV  m_Call#276 [Time: 11:17:03]
    12:17:03.903 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288642   )  |       |       #276:SETUP (TO:402XXX0899, FROM:+1XXXXXX5232):(14fe8790-50ef-476a-80ac-e57061c0a2af)
    [Time: 11:17:03]
    12:17:03.913 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288643   )  |       |       #276:Call changing states from:NewCallState_IP2Tel to:InitiatedState_IP2Tel
    [Time: 11:17:03]
    12:17:03.923 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288644   )  |       #0:SETUP_EV   : (14fe8790-50ef-476a-80ac-e57061c0a2af) [Time: 11:17:03]
    12:17:03.933 : 10.188.0.19 : NOTICE  : (   lgr_psbrdif)(2288645   )  UpdateChannelParams, Channel 0
     [Time: 11:17:03]
    12:17:03.943 : 10.188.0.19 : NOTICE  : (   lgr_psbrdif)(2288646   )  #0:PSOSBoardInterface::ConfigureFaxModemChannelParams FAXTransportType=3 Modem configuration VxxTransportType=2 not allowed, forced to 3
     [Time: 11:17:03]
    12:17:03.953 : 10.188.0.19 : NOTICE  : (   lgr_psbrdif)(2288647   )  #0:ConfigFaxModemChannelParams NSEMode=0, CNGDetMode=0, FAXTranType=3, VxxTranType=3, VoiceVol= 0, DTMFVol=-11, InGain=0, RTPRedDepth=0, ECE=1, SCE=3, ECNlpMode=0,
    DJBufMinDelay=10, DJBufOptFac=10, Result=1) [Time: 11:17:03]
    12:17:03.963 : 10.188.0.19 : NOTICE  : (   lgr_psbrdif)(2288648   )  Turn ringer ON for channel 0 [Time: 11:17:03]
    12:17:03.973 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288649   )  |       #0:FXO Seize Line  [Time: 11:17:03]
    12:17:03.973 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288650   )  |       #0:ALERT_EV (send)  : (14fe8790-50ef-476a-80ac-e57061c0a2af) [Time: 11:17:03]
    12:17:03.983 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288651   )  |       |       #276:ALERT_EV:(14fe8790-50ef-476a-80ac-e57061c0a2af) [Time: 11:17:03]
    12:17:03.993 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288652   )  |       |       #276:Call changing states from:InitiatedState_IP2Tel to:AlertingState_IP2Tel
    [Time: 11:17:03]
    12:17:04.003 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288653   )  |       |       |       #276:ALERT_EV(14fe8790-50ef-476a-80ac-e57061c0a2af)
    [Time: 11:17:03]
    12:17:04.013 : 10.188.0.19 : NOTICE  : (     sip_stack)(2288654   )  New SIPMessage created - #93 [Time: 11:17:03]
    12:17:04.013 : 10.188.0.19 : NOTICE  : (     sip_stack)(2288655   )  SIPSDPSession#276 - Changing state from SIP_MEDIA_OFFERED to SIP_MEDIA_COMPLETED [Time: 11:17:03]
    12:17:04.023 : 10.188.0.19 : NOTICE  : (   lgr_stk_ses)(2288656   )  DtmfCapNegotiationAlgorithm :: TxDtmfMethod = DTMF_RFC2833_SUPPORTED [Time: 11:17:03]
    12:17:04.033 : 10.188.0.19 : NOTICE  : (   lgr_stk_ses)(2288657   )  DtmfCapNegotiationAlgorithm :: TxRtpRfc2833Payload = 101 [Time: 11:17:03]
    12:17:04.043 : 10.188.0.19 : NOTICE  : (   lgr_stk_ses)(2288658   )  <SESSION #276> SendToCall - event: DTMF_CONTROL_EV  m_Call#276 [Time: 11:17:03]
    12:17:04.053 : 10.188.0.19 : NOTICE  : (      lgr_flow)(2288659   )  |       |       #276:DTMF_CONTROL_EV:(14fe8790-50ef-476a-80ac-e57061c0a2af) [Time:
    11:17:03]
    12:17:04.063 : 10.188.0.19 : NOTICE  : SIP/2.0 183 Session Progress
    Via: SIP/2.0/TLS 10.188.0.18:61275;branch=z9hG4bK7f7f1664
    From: "VRRL - Kitchen"<sip:+1XXXXXX5232;[email protected];user=phone>;epid=621B6C2CF5;tag=aeb33cd2cc
    To: <sip:[email protected];user=phone>;tag=1c274616087
    Call-ID: 14fe8790-50ef-476a-80ac-e57061c0a2af
    CSeq: 32959 INVITE
    Contact: <sip:[email protected]:5067;transport=tls>
    Supported: em,timer,replaces,path,early-session,resource-priority
    Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE
    Require: 100rel
    RSeq: 1
    Server: Audiocodes-Sip-Gateway-Mediant 1000 - MSBG/v.6.20A.045.006
    Content-Type: application/sdp
    Content-Length: 254
    v=0

  • Changing Working Time Project 2007

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    Cisco IOS Software, C2600 Software (C2600-IPVOICE-M), Version 12.3(8)T10, RELEASE SOFTWARE (fc2)
    Technical Support: http://www.cisco.com/techsupport
    Copyright (c) 1986-2005 by Cisco Systems, Inc.
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    Technical Support: http://www.cisco.com/techsupport
    Copyright (c) 1986-2005 by Cisco Systems, Inc.
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    if this helps, please rate
    www.cisco.com/go/pdihelpdesk

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