SFTP problems with new connection/server

We are moving to a new server and have decided to use sFTP this time around. We have a Windows 2012 R2 Server, and are running Contribute CS5 (with No CPS). My sFTP works great using winSCP, but when I go to set up the connection in Contribute I am getting error messages after I hit the point of selecting the folder. It pops up "Server gave an unknown response...", then when you click okay it says that Administrative settings are invalid, Contribute needs remove them including users and roles. Do you want to continue? If you say yes, it throws a native exception then seems to have some pop-up that I cannot reach, thus locking the software. There are no Administrative settings written to the server, although the tmp folders get written. We are completely stumped here. I can't even locate the log files that I used to but we are using CMTrace which gives us some data, but not enough. Suggestions please? 

Hi Kmk,
Welcome to the forum.  Sorry for all the problems that you are having.  I can help.
Can you please drop me an email to [email protected], include any order numbers that BT have provided, your full address and your contact details.  I will check to see what the hold up is.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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