SharePoint 2013 - Office web apps intermittent issue

From past few weeks we are seeing issue while opening the documents from sites error message says “Sorry something went wrong + An unexpected error occur on the Server”.  This happens with individual users accounts(Since it is
expected behavior with Service account for Office web Apps). After identifying on which server we are seeing the issue we are performing the
IIS reset on that effected Server and then issue will resolve but after a week or 10 days this is repeated again.    If anyone has seen this issue in(SP2013+OWA) please share your inputs for permanent fix.
Subhash

Hi Cristian,
Below is the Log file. Please refer.
08/06/2014 11:41:09.73 w3wp.exe (0x1688) 0x4764 SharePoint Foundation DistributedCache air4a Monitorable Token Cache: Failed to get token from distributed cache for '0).w|s-1-5-21-2146773085-903363285-719344707-1611799'.(This
is expected during the process warm up or if data cache Initialization is getting done by some other thread). ccecab9c-73c6-e096-b4ac-251e2bb15206
08/06/2014 11:41:09.73 w3wp.exe (0x1688) 0x4764 SharePoint Foundation DistributedCache air4b Monitorable Token Cache: Reverting to local cache to get the token for '0).w|s-1-5-21-2146773085-903363285-719344707-1611799'. ccecab9c-73c6-e096-b4ac-251e2bb15206
08/06/2014 11:41:09.78 w3wp.exe (0x1688) 0x4764 SharePoint Foundation Application Authentication aiv3c Exception System.ServiceModel.CommunicationObjectFaultedException: The communication object, System.ServiceModel.Configuration.ConfigurationChannelFactory`1[Microsoft.SharePoint.IdentityServices.IApplicationSecurityTokenServiceContract],
cannot be used for communication because it is in the Faulted state.     at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposed()     at System.ServiceModel.ChannelFactory.EnsureOpened()    
at System.ServiceModel.ChannelFactory`1.CreateChannel(EndpointAddress address, Uri via)     at Microsoft.SharePoint.IdentityServices.SPApplicationSecurityTokenServiceClient.GetInternalAppStsChannel()     at Microsoft.SharePoint.IdentityServices.SPApplicationSecurityTokenServiceClient.<>c__DisplayClass2.<RequestSelfIssuedToken>b__0()    
at Microsoft.SharePoint.Utilities.SecurityContext.RunAsProcess(CodeToRunElevated secureCode)     at Microsoft.SharePoint.IdentityServices.SPApplicationSecurityTokenServiceClient.RequestSelfIssuedToken(RequestApplicationSecurityToken rst)
StackTrace:  at onetnative.dll: (sig=6aba1f5f-ccc4-4590-af00-b8ffe7fe99a0|2|onetnative.pdb, offset=28BE6) at onetnative.dll: (offset=152A9) ccecab9c-73c6-e096-b4ac-251e2bb15206
08/06/2014 11:41:09.78 w3wp.exe (0x1688) 0x4764 SharePoint Foundation Unified Logging Service c91s Monitorable Watson bucket parameters: Microsoft SharePoint Foundation 4, ULSException14, 269cd32d "sharepoint foundation",
0f001144 "15.0.4420.0", b2c61fc4 "system.servicemodel", 0400766f "4.0.30319.0", 51d7762b "fri jul 05 18:43:07 2013", 000000e4 "000000e4", 00000063 "00000063", 96a3e724 "communicationobjectfaultedexception",
00215742 "aiv3c" ccecab9c-73c6-e096-b4ac-251e2bb15206
08/06/2014 11:41:09.78 w3wp.exe (0x1688) 0x4764 SharePoint Foundation Application Authentication agmxo Exception System.ServiceModel.CommunicationObjectFaultedException: The communication object, System.ServiceModel.Configuration.ConfigurationChannelFactory`1[Microsoft.SharePoint.IdentityServices.IApplicationSecurityTokenServiceContract],
cannot be used for communication because it is in the Faulted state.     at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposed()     at System.ServiceModel.ChannelFactory.EnsureOpened()    
at System.ServiceModel.ChannelFactory`1.CreateChannel(EndpointAddress address, Uri via)     at Microsoft.SharePoint.IdentityServices.SPApplicationSecurityTokenServiceClient.GetInternalAppStsChannel()     at Microsoft.SharePoint.IdentityServices.SPApplicationSecurityTokenServiceClient.<>c__DisplayClass2.<RequestSelfIssuedToken>b__0()    
at Microsoft.SharePoint.Utilities.SecurityContext.RunAsProcess(CodeToRunElevated secureCode)     at Microsoft.SharePoint.IdentityServices.SPApplicationSecurityTokenServiceClient.RequestSelfIssuedToken(RequestApplicationSecurityToken rst)    
at Microsoft.SharePoint.IdentityModel.OAuth2.SPOAuth2SecurityTokenManager.RequestRawLoopbackToken(OAuth2EndpointIdentity endpointIdentity, JsonWebSecurityToken onBehalfOf, String applicationContext)     at Microsoft.SharePoint.IdentityModel.OAuth2.SPOAuth2SecurityTokenManager.IssueLoopbackTokenString(Uri
endpointAddress, SPIdentityContext identityContext, String applicationContext, DateTime& validTo) StackTrace:  at onetnative.dll: (sig=6aba1f5f-ccc4-4590-af00-b8ffe7fe99a0|2|onetnative.pdb, offset=28BE6) at onetnative.dll: (offset=152A9) ccecab9c-73c6-e096-b4ac-251e2bb15206
08/06/2014 11:41:09.78 w3wp.exe (0x1688) 0x4764 SharePoint Foundation Unified Logging Service c91s Monitorable Watson bucket parameters: Microsoft SharePoint Foundation 4, ULSException14, 269cd32d "sharepoint foundation",
0f001144 "15.0.4420.0", b2c61fc4 "system.servicemodel", 0400766f "4.0.30319.0", 51d7762b "fri jul 05 18:43:07 2013", 000000e4 "000000e4", 00000063 "00000063", 96a3e724 "communicationobjectfaultedexception",
0018c5ce "agmxo" ccecab9c-73c6-e096-b4ac-251e2bb15206
08/06/2014 11:41:09.78 w3wp.exe (0x1688) 0x4764 SharePoint Foundation WOPI ajc39 Unexpected WOPIFrame - Unhandled exception: System.ServiceModel.CommunicationObjectFaultedException: The communication object, System.ServiceModel.Configuration.ConfigurationChannelFactory`1[Microsoft.SharePoint.IdentityServices.IApplicationSecurityTokenServiceContract],
cannot be used for communication because it is in the Faulted state.     at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposed()     at System.ServiceModel.ChannelFactory.EnsureOpened()    
at System.ServiceModel.ChannelFactory`1.CreateChannel(EndpointAddress address, Uri via)     at Microsoft.SharePoint.IdentityServices.SPApplicationSecurityTokenServiceClient.GetInternalAppStsChannel()     at Microsoft.SharePoint.IdentityServices.SPApplicationSecurityTokenServiceClient.<>c__DisplayClass2.<RequestSelfIssuedToken>b__0()    
at Microsoft.SharePoint.Utilities.SecurityContext.RunAsProcess(CodeToRunElevated secureCode)     at Microsoft.SharePoint.IdentityServices.SPApplicationSecurityTokenServiceClient.RequestSelfIssuedToken(RequestApplicationSecurityToken rst)    
at Microsoft.SharePoint.IdentityModel.OAuth2.SPOAuth2SecurityTokenManager.RequestRawLoopbackToken(OAuth2EndpointIdentity endpointIdentity, JsonWebSecurityToken onBehalfOf, String applicationContext)     at Microsoft.SharePoint.IdentityModel.OAuth2.SPOAuth2SecurityTokenManager.IssueLoopbackTokenString(Uri
endpointAddress, SPIdentityContext identityContext, String applicationContext, DateTime& validTo)     at Microsoft.SharePoint.IdentityModel.OAuth2.SPOAuth2SecurityTokenManager.IssueLoopbackTokenString(Uri endpointAddress, SPUser user,
String applicationContext, DateTime& validTo)     at Microsoft.SharePoint.Utilities.SPWOPIHost.GetAccessToken(SPWeb web, Guid uniqueId, String proofKeyId, SPUrlZone zone, SPBasePermissions perms, Boolean hasEditLicense, Int64& ttl)    
at Microsoft.SharePoint.Utilities.SPWOPIHost.GetAccessToken(SPFile file, String proofKeyId, SPUrlZone zone, Int64& ttl)     at Microsoft.SharePoint.Utilities.SPWOPIHost.GetWOPITargetInternal(HttpContext httpContext, SPWeb web, Object&
spPrimeObject, SPWOPIAction& requestedAction, SPRegionalSettings spSettings, String& wopiAppUrl, String& wopiFavIconUrl, String& wopiAccessToken, Int64& wopiAccessTokenTtl, String& errorMessageToDisplay, String& redirectUrl)    
at Microsoft.SharePoint.ApplicationPages.WOPIFrameHelper.OnLoadHelper(WOPIFrame frame)     at Microsoft.SharePoint.ApplicationPages.WOPIFrameHelper.OnLoad(WOPIFrame frame) ccecab9c-73c6-e096-b4ac-251e2bb15206
08/06/2014 11:41:09.78 w3wp.exe (0x1688) 0x4764 SharePoint Foundation General aat87 Monitorable An error has occurred on the server. ccecab9c-73c6-e096-b4ac-251e2bb15206
08/06/2014 11:41:09.78 w3wp.exe (0x1688) 0x4764 SharePoint Foundation DistributedCache ah24q Unexpected SPDistributedCachePointerWrapper::InitializeDataCacheFactory - No cache hosts are present in the farm. ccecab9c-73c6-e096-b4ac-251e2bb15206
08/06/2014 11:41:09.78 w3wp.exe (0x1688) 0x4764 SharePoint Foundation DistributedCache ah24w Unexpected Unexpected Exception in SPDistributedCachePointerWrapper::InitializeDataCacheFactory for usage 'DistributedViewStateCache'
- Exception 'System.InvalidOperationException: SPDistributedCachePointerWrapper::InitializeDataCacheFactory - No cache hosts present in the farm.     at Microsoft.SharePoint.DistributedCaching.SPDistributedCachePointerWrapper.InitializeDataCacheFactory()'. ccecab9c-73c6-e096-b4ac-251e2bb15206
08/06/2014 11:41:09.78 w3wp.exe (0x1688) 0x4764 SharePoint Foundation General ajb4s Monitorable ViewStateLog: Failed to write to the velocity cache: Documents/Srikanth_excel test.xlsx&action=default ccecab9c-73c6-e096-b4ac-251e2bb15206
08/06/2014 11:41:19.97 w3wp.exe (0x1688) 0x4764 SharePoint Foundation DistributedCache ah24q Unexpected SPDistributedCachePointerWrapper::InitializeDataCacheFactory - No cache hosts are present in the farm. ccecab9c-73c6-e096-b4ac-251e2bb15206
08/06/2014 11:41:19.97 w3wp.exe (0x1688) 0x4764 SharePoint Foundation DistributedCache ah24w Unexpected Unexpected Exception in SPDistributedCachePointerWrapper::InitializeDataCacheFactory for usage 'DistributedLogonTokenCache'
- Exception 'System.InvalidOperationException: SPDistributedCachePointerWrapper::InitializeDataCacheFactory - No cache hosts present in the farm.     at Microsoft.SharePoint.DistributedCaching.SPDistributedCachePointerWrapper.InitializeDataCacheFactory()'. ccecab9c-73c6-e096-b4ac-251e2bb15206
08/06/2014 11:41:19.97 w3wp.exe (0x1688) 0x4764 SharePoint Foundation DistributedCache air4g Monitorable Token Cache: Failed to initialize SPDistributedSecurityTokenCache  Exception: 'System.InvalidOperationException:
SPDistributedCachePointerWrapper::InitializeDataCacheFactory - No cache hosts present in the farm.     at Microsoft.SharePoint.DistributedCaching.SPDistributedCachePointerWrapper.InitializeDataCacheFactory()     at Microsoft.SharePoint.DistributedCaching.SPDistributedCache..ctor(String
name, TimeSpan timeToLive, SPDistributedCacheContainerType containerType, Boolean encryptData)     at Microsoft.SharePoint.IdentityModel.SPDistributedSecurityTokenCache..ctor(String name, TimeSpan timeToLive, SPDistributedCacheContainerType
containerType, Boolean encrptyData, TimeSpan minimumTokenExpirationWindow)     at Microsoft.SharePoint.IdentityModel.SPDistributedSecurityTokenCacheInitializer.Init(Object state)'. ccecab9c-73c6-e096-b4ac-251e2bb15206

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    Please follow me to check Office Web Apps Server settings and Integration.
    OWAS settings
    1. Certificate:
    Come from a trusted CA, include FQDN of OWAS farm in SAN field.
    Exportable private key.
    Friendly name must be unique within Trusted Root Certificate Authorities store.
    2. Farm:
    New-OfficeWebAppsFarm with following parameters
    -InternalURL is the FQDN of the server that runs OWAS
    -ExternalURL is the FQDN so that OWAS can be access on the Internet
    -CertificateName is the friendly name of the certificate to be used for HTTPS
    3. Explore this URL https://mail.domain.com/hosting/discovery
    If OWAS works well, you can see a WOPI-discovery XML file in web browser.
    Integration
    1. Configure OWAS URL via EMS,
    Set-OrganizationConfig –WACDiscoveryEndpoint https://mail.domain.com/hosting/discovery
    2. WAC stands for Web Access Components.
    Check App Log the 140 and 142 Event IDs for MSExchange OWA.
    142 means the discovery of the OWAS was successful, 141 means something went wrong.
    3. Enable OWAS.
    By default, OWA Virtual Directory is already enable WAC Viewing on both public and private computer.
    Please run "Get-OwaVirtualDirectory | FL *wac* "to check whether both “WacViewingOnPublicComputersEnabled” and “WacViewingOnPrivateComputersEnabled” parameter is True.
    4. Method to collect logs on OWAS.
    Run following command in OWAS powershell prompt:
    Get-OfficeWebAppsFarm | FL *log*
    More details to refer:
    http://www.msexchange.org/articles-tutorials/exchange-server-2013/management-administration/exchange-2013-office-web-apps-server-integration.html
    Disclaimer:
    Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure
    that you completely understand the risk before retrieving any suggestions from the above link.
    Thanks
    If you have feedback for TechNet Subscriber Support, contact
    [email protected]
    Mavis Huang
    TechNet Community Support

  • Exchange Office Web Apps Preview Does not work in OWA. An error occurred while the document preview was being created

    Hi,
    I have managed to configure intergration between Office Web App server 2013 and Exchange 2013 OWA.
    I have created a test users Test1 and Test 2. I have given full access on Test2 mailbox to user test 1.
    When I login to owa for user test1 and preview the attachment it works fine.
    However when I use "Open another mailbox" in OWA and open test2 mailbox and try to preview the attachments in test2 inbox it errors as
    " An error occurred while the document preview was being created. Please try again later " as follows
    I am new to office web apps server 2013 and implemented it first time. Can anyone suggest resolutions or troubleshooting ?

    Hi,
    To narrow down the cause, I’d like to recommend the following troubleshooting:
    1. Does the error appear when you directly access test 2 mailbox through OWA?
    2. Check if there is 141 error in your event log.
    3. Check whether Office web app server connects with Exchange server when the issue happens.
    Access the URL: https://hostname/hosting/discovery
    4. Grant full access permission again and check the result.
    For more information about Office web app integration with Exchange, please refer to the following article:
    http://www.msexchange.org/articles-tutorials/exchange-server-2013/management-administration/exchange-2013-office-web-apps-server-integration.html
    If you have any question, please feel free to let me know.
    Thanks,
    Angela Shi
    TechNet Community Support

  • PowerPoint Office Web App Embed Code to start presentation on specific slide

    I have SharePoint and Office Web Apps configured and playing nicely.  When I go to embed a Powerpoint presentation in my page, it works properly.
    However, I'd like to be able to control what slide the presentation opens on by the embed URL.  I've tried bashing the embed code options to no avail.
    Is there a querystring parameter I can add to the source URL that will automatically start the presentation on a different slide than the first one?

    No updates?  Seems like it should be possible with a querystring paramter but that's just a logical guess.  Anyone know if that is in fact the case and what the parameter to pass would be?

  • SharePoint 2013 Anonymous (public) site and Office Web Apps Server 2013 issue with download.aspx

    Our organization has a public facing anonymous site in SharePoint 2013 which allows access to documents (docx) in a library.  ViewFormsLockdown is activated as we present the documents via CQWP / custom template.  We are combating the usual
    issue of multiple login prompts when using Internet Explorer when a user accesses said document.  We also have tried  using the Word Viewer (view only mode) from Office Web Apps Server 2013 which works well, but ...
    the problem stems from the fact that users can go the file menu from the word view and choose to download the document (which is what we want),  unfortunately it looks like the link redirects via /_layouts/15/download.aspx which also presents a login
    prompt. Much has been written out there about doing direct links for documents via /_layouts/download.aspx to address multiple login prompts when the document is opening in word (from IE).
    I've tried nearly every combination of recommendations (disabling client integration, browser file handling (permissive/strict), ViewFormsLockdown feature, web.config modifications with options and propfind verbs and more) all to varying levels of success,
    but never totally getting rid of the prompt.  It has been stated that because the downloads.aspx inherits from Microsoft.SharePoint.ApplicationPages.Download this will not allow anonymous access.  We really want to use the word view from the Office
    web app and have the file download functionality work from the menu there ... can anyone suggest an alternate fix?  I might be wishing but will appreciate any guidance offered ...
    cheers,
    Dean
    some reference links (but not all) for various things we've tried:
    http://mohitvash.wordpress.com/2013/06/18/sharepoint-download-a-file-programatically/
    http://blog.sharedove.com/adisjugo/index.php/2012/09/29/open-sharepoint-files-in-edit-mode-from-client-applications-and-not-read-only/
    http://stackoverflow.com/questions/375390/office-documents-prompt-for-login-in-anonymous-sharepoint-site
    http://yalla.itgroove.net/tag/anonymous-access/
    Glifnard

    I'm glad to here that the problem has been fixed. Thank you for sharing your experience here, it will be helpful to other community members who have similar questions.
    Cheers,
    Steve Fan
    TechNet Community Support

  • Office Web Apps Load Balancing Configuration Issue for SharePoint 2013

    I have load balanced servers dedicated for Office Web Apps with name “md1xxxwfe1” and “md1xxxwfe2” 
    , both this servers are load balanced by CISCO Load balancer. And I have mapped Load Balancer Virutal IP with host name officeapps.jda.corp.local in the DNS records.
     Things are working fine if I add new farm by using New-OfficeWebAppsFarm
     with server name as internalurl in PowerShell console
     as like “  -internalurl http://
    md1xxxwfe1  but when I use –internalurl officeapps.jda.corp.local it is not working at all. I’m not getting what to do at this point.
    I have gone through following blogs but no luck.
    http://blogs.technet.com/b/meamcs/archive/2013/03/27/office-web-apps-2013-multi-servers-nlb-installation-and-deployment-for-sharepoint-2013-step-by-step-guide.aspx
    http://blogs.technet.com/b/office_resource_kit/archive/2012/09/11/introducing-office-web-apps-server.aspx
    http://davidlimsharepoint.blogspot.in/2013/02/installing-and-configuring-office-web.html 
    http://sps2013.blogspot.in/2013/09/office-web-apps-with-sharepoint-2013.html
    The output of the wfe1 server is attached with this. When I open http:// /hosting/discovery in wfe1 I’m getting following result (attached
    screenshot) but it should show hostname rather than server name.
    Please help me
    Thanks, Ram Ch

    Hi  Ram ,
    For  troubleshooting your issue, please take steps as below:
    Just about any load balancing solution will work, including a server that runs the Web Server (IIS) role running Application Request Routing (ARR):Install
    Application Request Routing
    Install the certificate on the load balancer as described under Securing Office Web Apps Server communications by using
    HTTPS.
    Make sure you have configured the cluster correctly for full internet name:
    Reference:
    http://technet.microsoft.com/en-us/library/jj219435.aspx#loadbalancer
    Thanks,
    Eric
    Forum Support
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support,
    contact [email protected]
    Eric Tao
    TechNet Community Support

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