Sharepoint does not resolve users from federated AD directory

Our sharepoint farm resides in a domain called abc.com and we just federated with another domain def.com.
The issue is that 9 out of 10 times sharepoint does not resolve users from def.com when adding them using the normal GUI and people picker. Users from def.com domain will have to click on the url and request access before they can be added to the sharepoint.
Please can someone let me know what needs to be done so that sharepoint can resolve users from def.com domain using the people picker.
Kind Regards
Louis
thanks

Here is the way to do this via PowerShell:
http://thesharepointfarm.com/2014/01/powershell-for-people-picker-properties/
Do you have a two-way trust enabled? In that, case, it isn't required to use peoplepicker-searchadforests. If you do have a two way trust in place and SharePoint has port access to the remote domain controllers, does the remote domain NetBIOS and FQDN match
(e.g. EXAMPLE and EXAMPLE.com)?
As far as the credentials, you put in the remote domain's credentials, e.g. "forest:abc.com;forest:def.com,username,password" where the username is the sAMAccountName of a user in the remote domain.
Trevor Seward
Follow or contact me at...
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This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

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