Sharepoint emails struck in Drop folder

Hi ,
We are having shared hosting environment and host sites for multiple clients. The emails to document library does not work for one client suddenly where as for other clients it works fine with out any issue.
The emails are struck in drop folder, i tried to recycle timerjob, checked the ULS logs and no clue.
Any help is appreciated.
Thanks much

Hi,
According to your description, the emails to document library struck in drop folder in one clients.
I have done a test in my SharePoint 2013 and I can't reproduced your issue.
For your issue, try to do the following:
Check the Incoming E-Mail Settings. changed in Configure Incoming E-Mail Settings->Settings mode to
ADVANCED and specified E-mail drop folder Path :c:\inetpub\mailroot\drop.
Check the Locks and the quotas and make a quota anyway that bigger than your current usage.
Go to SharePoint Central Admin > Application Management > Configure Quota and Locks->make a quota that bigger than your current usage.
Here are similar issue posts, you can use as a reference:
http://sharepoint.stackexchange.com/questions/13253/incoming-mail-just-sits-in-the-drop-folder
https://social.technet.microsoft.com/Forums/sharepoint/en-US/a82e1a6f-4184-4815-9f46-4009a5341bfd/incoming-email-stuck-in-drop-folder-after-sphotfix-installation
http://bernado-nguyen-hoan.com/2013/06/18/solving-sharepoint-2013-incoming-mails-stuck-in-drop-folder/
Best Regards,
Lisa Chen
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

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