SharePoint prompts for Credentials

Hello,
Users are experiencing pop-up message prompting credentials when they use SharePoint 2010 .  Users who use the Windows Explorer view often get the most prompts, but everybody is getting prompted for their username/password.  Some get prompted more
than others. Others may not see a prompt for a few days or a week or so, but others will see it nearly every day.  Users enter their username and password, but will be prompted later on in the day.
The site is trusted in IE in the intranet zone
Automatic logon only in Intranet Zone
Users using IE 10/11
Clients are using Window 8/7
Web Client service is running on the client desktop
Desktop Experience is enabled
SharePoint is using NTLM
Users are using the FQDN to reach sites, like
http://sharepoint.domain.com
Could be a problem with NTLM? Could there be a problem with DNS?  Are security certificates being lost?  Is the SharePoint server losing connection with a domain controller? Where can event logs be found to track who is being prompted and when
authentication is lost with a user's session?  On the SharePoint server, entries for this event are not being created in Windows application event logs and SharePoint logs. Any suggestions would be great.
Paul

Cleraly the authentication information isn't coming through to the Server automatically. The normal cause of this you've already addressed, the Trusted/Intranet zone and automatic credential passing. The second most likely cause is the same but there's an
error in your configuration, check it from the basics once more (fiddling with the settings in there).
You can have issues if you've set the SharePoint site up as a C record instead of an A Host entry in DNS but i've only seen that with Kerberos and it had quite different symptoms.
Certificates are always a potential problem but it's not the first place i'd look. Check the windows security logs on the WFE server to see what authentication is happening on the server when your users connect.
To eliminate DNS as a cause try connecting to the server using an entry in a client computers host file.

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