SHARING COMPATIBILITY PROBLEM IN WINDOWS 7

Question

HI
we have an accounting software very old 2003 model, we use it only to review old database , this software use a share folder (company file folder) (we mapped to Z drive in all machine) it was located in windows server 2003, and every machine will pull the
information for Z drive 
I transferred this share folder from the windows server 2003 to windows 7 pro , and sharing exactly the same, with all permission given (everyone full control) and sharing permission as well, and the we face the following problems : 
every windows xp client runs the application work perfectly without any problems.
when you open that application for windows 7 machine, even the Z drive is accessible it will tell you the folder location cannot be found, but if you go to the Z drive, and you open that company folder exactly like if you are looking at the folder contents
and keep windows file explorer open, then you open the client application at the same time will work perfectly ,
if I close that folder window, I can keep using that software until I close it then cannot open again..
so the application will only open when a specific folder is open
if I map the Z drive on the same machine contain the file, it will work
when I called someone knows about the software, he told they were doing something in windows registry to solve this but he don't remember what
 anyone can help ?

Answer 1

Hi,
Can you run the application without any problems in Safe Mode with networking? If it works, I suspect that the issue is caused by your security programs or firewall.
You may also try running this program with compatibility mode by the steps below:
1. Right click the program's shortcut or the executive file and then click Properties.
2. On the Compatibility tab, check "Run this program in compatibility mode for".
3. Select the Windows xp in the pull down list.
In addition, you may take a look at the following article:
Mapped Drive Connection to Network Share May Be Lost
http://support.microsoft.com/kb/297684
However, if the issue persists, please contact the application vendor and confirm whether there is any update for their product.
Hope it helps.
Regards,
Blair Deng
Blair Deng
TechNet Community Support