Shipping Charge Error

Hi,
Every now and again there seems to be a problem with our shipping charges, which results in the charge being set to zero and the customer gets away without paying for delivery. For example, we just had a customer purchase an item last week and for some reason the charge for express shipping was zero. She place an order for the same item again today and was charged the correct amount.
We are using the integrated Australia Post standard and express shipping options on www.bluebanyan.com.au.
Please help, as this is not the firts time it has happend!
Many thanks
Paul

Go to the shopping cart, if you got developer toolbar in firefox for example turn off javascript. YOu can then get to the payment form and turn script back on and find you got no shipping cost added.
This likely what is happening.
You can add an extra shipping paramater to the shipping tag (See tags quick reference in the knowledgebase) and you can try those options to get it working better.

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