Since the last upgrade, FF no longer runs on my laptop! I get the crash report box but it never restarts upon pressing that option. I can't try the safe mode or the other self-help options because no FF browser window opens.
FF worked fine before I accepted the latest update just a few days ago. My friend who lives far away said that she also has problems since the upgrade. When I click on the thumbnail to open FF no window opens, all I see is the crash report. Without the window I can't try the self-helps or give a crash ID (from what I understand from reading the options). None of the options in the crash report restore the browser. When I click on one, the box just pops right back up.
Other than general slowness of my system and some possible hacking which got someone into my paypal account this week, I've had no other computer issues. (I've changed my email address with PP & changed my email passwords in case someone is accessing my machine through my email...I'm not very computer literate...I don't believe this can happen, yet no other options were presented).
Because my friend also experienced this crash issue I think this is totally related to the upgrade & what ever it did to my computer such that FF no longer loads.
Please give me steps to fix this issue without FF running--all the self-help techniques seem to assume that I can run FF, get a browser window, utilize the links therein. I can't get a window open at all!
YAY!! I have Safe mode!!
um, now what?
Similar Messages
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I check the send Crash Report box, but it automatically becomes un-checked. why?????
I check the Send Crash Report box, but it won't take... the next time I look, the box has become unchecked.
Do you have DELL Face Recognition ?
That software has been reported to cause this issue.
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
* https://support.mozilla.com/kb/Safe+Mode
* https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes -
How can I disable a pop up box that appears whenever I tap a cell in numbers for ios? This annoying feature accompanied the last upgrade. When I tap a cell to highlight it, a box pops up with all the words typed in the adjacent cells so I can populate the cell with one of them, but I neither need nor want the suggestions.
Hi debdor,
I don't know where to find the setting in Numbers for iOS, but in Numbers for Mac OS X it is under Menu > Numbers > Preferences > General > Editing.
Show suggestions when editing table cells.
As you can see, I don't use it.
Regards,
Ian. -
There are a lot of sites that just won't load since the last upgrade. I have tried to re-install Flash from both Adobe and RealPlayer, but get told that :
"Firefox doesn't know how to open this address, because one of the following protocols (apt) isn't associated with any program or is not allowed in this context."
I can't download Flash, I can't reach major sites... what's happening? I have cleared my cache, it's not that. It's something weird that the last upgrade of FF has done.
Please fix it quickly?? Thank you.Do Facebook, eBay, etc., give you a specific error message? That may lead to more specific suggestions.
Adobe and Real should not be using apt:// URLs with Windows systems. That is very odd.
Could you check your connection setting in the Options dialog:
"3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button
The default setting of "Use system proxy settings" should piggyback on the IE/Windows "LAN" settings but you also could try "No proxy" to see whether that works any better.
Are you able to download a full installer for Firefox? If so, try this Clean Reinstall procedure to bypass any confused/conflicting files in Firefox's program folder:
(1) Download a full installer for Firefox 32 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)
(2) Exit out of Firefox (if applicable). Do not uninstall Firefox.
(3) Rename the Mozilla Firefox program folder
''64-bit Windows:''
C:\Program Files (x86)\Mozilla Firefox
to
C:\Program Files (x86)\OldFirefox
''32-bit Windows:''
C:\Program Files\Mozilla Firefox
to
C:\Program Files\OldFirefox
(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.
Does Firefox behave more normally?
Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:
* OldFirefox\Plugins
* OldFirefox\browser\plugins -
i need help changing my security information because i forgot it and i clicked forgot your answers on the apple website and its sopost to send me an email saying how to reset it but i never got an email.
Contact iTunes support:
http://www.apple.com/support/itunes/contact/ -
What's the different between cc and cs6? I'm taking a course and cs6 is recommended, but I already have cc, will that be good enough?
When I'm away from the desk, I never get the exact wording
"Find new Apps > Filters and versions > select Previous Version"
Then where you see the Install button next to Photoshop below that, click on that and you can select 13.0 CS6 for install.
It's a good idea. CC 2014 has eliminated and added many features, and you want to be on the same page in that course. -
I've recently noticed that since the last upgrade any links to pdf files on websited no longer work. All I get is a blank white page or a blank black page when I click on these links. Can I fix this?
YAY!! I have Safe mode!!
um, now what? -
Having trouble with firefox since the last upgrade
Since the last upgrade to firefox on the 17th jan it will open up an initial tab but wont open any subsequent tabs. if I click on a link or one of my favourites it just seems to sit there going round and round and not connecting. I have never had any sort of problem with firefox before and don't want to uninstall and reinstall in case I lose all of my favourites. Can any one help?
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
'''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu:
* Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
'''If Firefox is not running,''' you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
;[[Image:SafeMode-Fx35]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem. -
I'm having trouble printing jewel cases since the last upgrade. The song titles all bunch up together and are unreadable. Can you help?
I can’t figure out how to import music.
Import it into iTunes first, then use the media browser in iMovie '08 to locate it. -
I cannot access Facebook on my iPad since the last upgrade
I cannot access Facebook on my iPad since the last upgrade - I have turned the iPad off, recharged it and still brings up an old page every time.
Private Browsing can be found in the lower left hand side in Safari. It just says "Private". I'm not sure what to tell you about the mail issue. You might
Try a Restart.
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. Press and hold the Sleep/Wake button until the Apple logo appears.
Resetting your settings
You can also try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. You won't lose any data, but it takes time to enter all of the settings again.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it.
Or if this doesn't work and nobody else on the blog doesn't have a better idea you can contact Apple.
Here is a link to their contacts with most of the information below.
http://www.apple.com/contact/ -
I am using Mac OS 10.7.5. During the last week, it has started running very slow. Any thoughts?
Things You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with visits to: OS X Maintenance - MacAttorney;
The X Lab: The X-FAQs;
The Safe Mac » Mac Performance Guide;
The Safe Mac » The myth of the dirty Mac;
Mac maintenance Quick Assist.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
Repair the Hard Drive - Lion/Mountain Lion/Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Restart your computer normally and see if this has helped any. Next do some maintenance:
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
Suggestions for OS X Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
Troubleshooting Applications
I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
used to manage backups and to restore backups. Time Machine
requires a backup drive that is at least twice the capacity of the
drive being backed up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Get Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Referenced software can be found at MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Pre-Mavericks
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Mavericks and later
Open Activity Monitor in the Utilities folder. Select All Processes from the View menu. Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file. -
My Blu-Ray player has a USB input but it doesn't have an HDMI input. Can I connect my Apple TV to the Blu-Ray using an HDMI/ USB adapter? It would allow me to run the audio through my stereo. Thanks to all for your help.
Can I connect my Apple TV to the Blu-Ray using an HDMI/ USB adapter?
If you can find such a thing. I really doubt that exists since USB is a data connector not a video connector.
would allow me to run the audio through my stereo.
That would depend on this adapter. -
The Firefox window doesn't open at all I can't run safe mode or make other trubleshot changes
since yesterday 08/10/2011 the Firefox window doesn't open at all I can't run safe mode or make other trubleshot changes. When I click on the desktop short-cut the Firefox windows starts loading but before open is crushing.I have sent several messages to you but no answer and my Firfox is not working.
Which version of Firefox and which OS are you using?
There are other ways of opening safe mode given at http://kb.mozillazine.org/Safe_Mode - See if that helps. -
Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8
Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
The first step should give you usable permissions in your home folder. This step will restore special attributes set by OS X on some user folders to protect them from unintended deletion or renaming. You can skip this step if you don't consider that protection to be necessary.
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
resetpassword
That's one word, all lower case, with no spaces. Then press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
▹ Restart
from the menu bar. -
When was the last time a program was run?
Experts, is there a way to know when was the last time a program was run (particularly, Z Program). We are trying to identify obsolete programs and avoid working on those programs that weren't touched for more than 3 years during our next upgrade. How can I find this? Any suggestion would be highly appreciated.
Thank you.Hi,
One way is to check TRDIR table(se11/se16) and display it. In the next screen once you will get 'Data Browser Table TRDIR' selection screen. There either you put the individual 'Z' program name in the 'Name' field & execute it or for all multiple entries execute it.
Once you execute it with the particular Z prog. name then you will get the required details like CDAT(Created on),UNAM(Last changed by),UDAT(Changed On),SDATE(Standard selection screen generation: Date),IDATE(Selection screen generation: Date) etc.
Hope this can help you.
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